2024 J.D. Power Customer Service Index Study: Dealer Satisfaction Improved

Data analytics firm J.D. Power tries to help car shoppers ... service quality (32%), service advisor (19%), vehicle pickup (19%), service facility (15%) and service initiation (15%). Better ... Read More

Consumer Reports Cars vs. J.D. Power

Both Consumer Reports for Cars & J.D. Power have an overall score for car ratings. And while it sounds the same, the differentiation comes from how they're derived and what methodology is used ... Read More

CarGurus Used Cars Vs. J.D. Power

The feedback generated from verified vehicle customers is used to segment the car market by price & size to create car ratings. On top of all that, serving consumers with a fuller understanding of car ... Read More

Understanding Car Reliability Ratings

The more, the better. Consumer Reports ... these services is J.D. Power and Associates. The Power survey that would be of most interest to new-car shoppers is the Initial Quality Survey (IQS). Read More

Should You Buy a New, Certified Pre-Owned, or Used Car?

Feedback on owner satisfaction (based on whether someone would definitely buy or lease the same ... than owners of traditional used cars,” says Steven Elek, Consumer Reports’ program leader ... Read More

10 Cars Ranked Most Satisfying By Consumer Reports: Why They Made The Cut

Consumer Reports looks at things like comfort, which includes seats, interior space, climate controls, noise, and ride quality ... 10 cars ranked most satisfying by Consumer Reports and why they made ... Read More

10 Things To Expect After Buying An Electric Car

Electric cars also have better braking characteristics, partly thanks to regenerative braking. Many EVs have been prone to software glitches relating to the driving and safety systems. EVs benefit ... Read More

J.D. Power: EV owners surprised, unhappy with faster tire wear

Electric vehicle owners are noticing vehicle tires wearing faster than those on gasoline-powered vehicles, according to the J.D. Power 2024 ... passenger car, performance sport and truck/utility. Read More

10 Most Reliable Used Cars In 2024

Second-hand cars make up a huge amount of the auto-market each year, and you may be tempted to buy yourself a decent second-hand car in 2024. When buying any car, quality has been reported by ... Read More

VW aims for better quality, higher sales with updated 2024 ID4

Volkswagen ID4 electric compact crossovers gained additional power and a new infotainment system as part of an update. Improving the ID4's quality has also been a focus for the brand. Read More

6 Cars You Should Never Buy Used

Used car prices have hit historic highs due to a shortage of new vehicles since the beginning of the COVID-19 pandemic. So, it’s more important than ever for buyers to make sure their money is ... Read More

Study: These are the top 20 cars to buy used instead of new

iSeeCars looked at more than 1.6 million new and used cars between January and March 2024 for this study. Its definition of “lightly used” is a vehicle from 2022 or 2023 with an odometer ... Read More