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Consumer News: Delta Air Lines now requires every passenger to certify that they have no COVID-19 symptoms

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Delta Air Lines is the latest domestic airline to add a COVID-19 assessment step to its check-in process.

The move follows American Airlines’ and United Airlines’ requirement that passengers certify they are symptom-free before traveling, Delta says its new health acknowledgement prompts during check-in act as another layer of protection for both its employees and customers during the pandemic. 

Certify or don’t fly at all

Delta is mandating that passengers acknowledge the following: 

  1. They have not had a COVID-19 diagnosis or been exposed to COVID-19 in the past 14 days;

  2. They have not experienced any one of the primary symptoms of COVID-19 in the past 14 days; and

  3. They will wear a face covering throughout the airport, in Delta Sky Clubs, and onboard the aircraft unless they meet the criteria for exemption. If a traveler forgot to pack a mask or face covering, Delta has created “Care Kits” that include both a disposable face mask and hand sanitizer just in case. 

And if they can’t acknowledge any of those points? Simple: They will be asked to cancel or change their reservation (with the usual fees waived). 

“The layers of protection we’ve implemented across travel with Delta are designed to keep customers and employees safe,” said Bill Lentsch, Chief Customer Experience Officer. “Now we’re asking customers to embrace their responsibility to fellow travelers and Delta people by only traveling with us only if they acknowledge important health standards.” 



Posted: 2020-07-31 16:59:58

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