Consumer News: Cerebral pays settlement to resolve subscription complaints

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Details: Written by Consumer Affairs News; Category: Consumer Daily Reports; Published: 08 May 2025; Created: 08 May 2025; Last Updated: 08 May 2025

More than 40,000 customers split $5 million settlement

By Truman Lewis

May 8, 2025

More than 40,000 people will receive a refund as a result of the Federal Trade Commissions settlement with Cerebral, Inc, an online mental health service provider that allegedly billed consumers despite their requests to cancel their subscriptions.

The refunds stem from a settlement of FTC allegations that Cerebral:

required its clients to navigate a complex, multi-step, and often multi-day process to cancel their subscriptions;
continued to charge consumers while slow-walking their cancellation requests, despite promising consumers they could cancel anytime;
disclosed consumers sensitive personal health information and other sensitive data to third parties for advertising purposes; and
violated the Restore Online Shoppers Confidence Act by failing to clearly disclose all material terms of their cancellation policies before charging consumers.

An independent refund administrator, Epiq Systems, is sending payments totaling more than $5 million to 40,249 affected consumers. Most of these consumers will receive a check in the mail, which they should cash within 90 days, as indicated on the check.

Eligible consumers who did not have an address on file will receive a PayPal payment, which should be redeemed within 30 days.

Payments will go to consumers who submitted a request to cancel their subscription on or before May 2022, but who Cerebral continued to charge.

Consumers who have questions about a payment or their eligibility for a payment should contact the independent refund administrator at 1-888-884-6036 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

. The Commission never requires people to pay money or provide account information to get a refund.

The Commissionsinteractive dashboards for refund data provide a state-by-state breakdown of refunds in FTC cases. In 2024, FTC actions led to more than $339 million in refunds to consumers across the country.

The Federal Trade Commission works to promote competition and protect and educate consumers. The FTC will never demand money, make threats, tell you to transfer money, or promise you a prize. Learn more about consumer topics at consumer.ftc.gov, or report fraud, scams, and bad business practices atReportFraud.ftc.gov. Follow the FTC on social media, read consumer alerts and the business blog, and sign up to get the latest FTC news and alerts.

Posted: 2025-05-08 19:53:02

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Consumer News: Google is trying to reinvent video search
Wed, 29 Apr 2026 07:07:06 +0000

Ask YouTube is currently in testing mode

By Mark Huffman

of ConsumerAffairs

April 28, 2026

Google is reportedly testing a new feature called Ask YouTube, aimed at making video search more conversational and AI-driven.
The tool allows users to ask natural-language questions and receive curated clips or answers pulled directly from YouTube content.
The experiment signals Googles broader push to integrate generative AI across its search and media platforms.

You might not think of it this way, but YouTube is actually a search engine as well as a video platform. People use it not just for entertainment but also to perform tasks such as changing the oil in a lawnmower.

Google may be making the process easier for users. The company said it is experimenting with a new feature called Ask YouTube, a move that could fundamentally change how users discover and interact with video content on the platform. The feature is currently available to adult Premium users.

The test, which appears to be part of the companys ongoing push into generative AI, allows users to pose questions in plain language and receive tailored responses drawn from YouTube videos.

Interpreting user intent

Rather than relying on traditional keyword searches, Ask YouTube is designed to interpret user intent more deeply. For example, instead of typing how to fix a leaky faucet, users could ask a question like, Whats the easiest way to stop a faucet from dripping overnight? The system would then surface relevant clips or summarize insights from multiple videos, effectively turning YouTube into a more interactive knowledge tool.

Early indications suggest the feature may combine video search with AI-generated summaries, highlighting key moments within clips or stitching together information from different creators. This could significantly reduce the time users spend scrubbing through videos to find specific answers.

The test aligns with Googles broader strategy of embedding AI into its core products, including Search, Maps, and Workspace. By enhancing YouTube with conversational capabilities, the company said it is positioning the platform not just as an entertainment hub, but as a direct competitor in the growing field of AI-powered information retrieval.

Questions for content creators

However, the approach also raises questions. Content creators may be concerned about how their material is used or summarized, particularly if users can get answers without watching full videos. There are also potential challenges around accuracy, context, and attribution issues that have surfaced across many generative AI applications.

Ask YouTube appears to be in limited testing, with no official timeline for a broader rollout. Still, the feature suggests a clear trend: the future of search whether text or video is becoming increasingly conversational, personalized, and AI-driven.

Consumer News: Taylor Swift files to trademark her voice
Wed, 29 Apr 2026 07:07:06 +0000

The singer is taking a proactive move to prevent deepfake rip-offs

By Mark Huffman

of ConsumerAffairs

April 28, 2026

Taylor Swift has reportedly filed new trademark applications covering both her likeness and her voice.
The move is widely seen as a preemptive strike against the growing threat of AI-generated deepfakes.
Legal experts say the filings could set a precedent for how celebrities protect their identity in the age of generative AI.

If you are a famous person, people without fame increasingly try to cash in by using AI to rip off your likeness even your voice. Taylor Swift is taking an aggressive step to protect her identity in the digital age, filing trademark applications that extend beyond her image to include her voice, an increasingly valuable and vulnerable asset in an era of rapidly advancing artificial intelligence.

According to filings submitted to the U.S. Patent and Trademark Office, the global pop star is seeking expanded protections that would give her greater control over how her likeness and vocal identity are used commercially. While celebrities have long trademarked their names and images, Swifts attempt to formally secure rights over her voice signals a new frontier in intellectual property law.

The move comes amid a surge in AI-generated deepfake content, including songs that mimic the voices of well-known artists. In recent years, viral tracks using AI-generated versions of major performers including Swift have circulated widely online, raising concerns about consent, compensation, and reputational harm.

Entertainment industry unease

Legal analysts say Swifts filing reflects growing unease within the entertainment industry. According to legal analysts, voices are becoming just as recognizable and monetizable asfaces. If courts uphold these kinds of protections, they sayit could fundamentally reshape how identity rights are enforced.

Swift has been particularly proactive in managing her intellectual property. Her ongoing efforts to re-record her early albums to regain control over her master recordings have already positioned her as a leading figure in artist rights. This latest legal maneuver appears to extend that strategy into emerging technological territory.

Whos next?

The implications could reach far beyond the music industry. Actors, influencers, and even public figures in politics and media are facing similar challenges as AI tools make it easier to replicate voices and appearances with minimal effort.

Tech companies, meanwhile, are under increasing pressure to address misuse. Some platforms have begun implementing watermarking and detection tools for synthetic media, but enforcement remains inconsistent.

For Swift, the trademark filings are as much about prevention as enforcement. By formally staking a legal claim to her voice, she may be better positioned to challenge unauthorized uses before they spread widely.

Whether the filings will be approved and how broadly they will be interpreted remains to be seen. But one thing is clear: as artificial intelligence blurs the line between real and replica, the battle over who owns a persons identity is just beginning.

Consumer News: Ultra-processed foods may be linked to fertility struggles
Tue, 28 Apr 2026 22:07:06 +0000

New research suggests diet quality not just calories could play a role

By Kristen Dalli of ConsumerAffairs

April 28, 2026

Recent research found that higher intake of ultra-processed foods was associated with lower odds of fertility in U.S. women.
The link remained even after accounting for factors like age, weight, and lifestyle.
Women experiencing infertility tended to consume more ultra-processed foods and follow less healthy dietary patterns.

If youve ever wondered whether what you eat could affect your chances of getting pregnant, new research suggests the answer might be yes especially when it comes to ultra-processed foods. These are the packaged, ready-to-eat items that make up a big part of many modern diets, from snack foods to frozen meals.

A recent study from researchers at McMaster University found that women who ate fewer ultra-processed foods had a higher likelihood of conceiving. Importantly, this connection held up even after researchers accounted for other factors that are typically linked to fertility, like age, body weight, and lifestyle habits.

The findings dont prove that ultra-processed foods directly cause infertility. But they do point to a meaningful relationship between diet quality and reproductive health one that goes beyond the usual focus on calories or weight alone.

Most of what we hear about ultra-processed foods focuses on calories and obesity, researcher Anthea Christoforou said in a news release.

But our findings suggest something potentially more complex: There seems to be another mechanism at play which may reflect pathways beyond calories or weight, including chemical exposures that have been hypothesized in prior literature.

How the study worked

To explore this link, researchers analyzed data from U.S. women collected through the National Health and Nutrition Examination Survey (NHANES) between 2013 and 2018.

They looked at participants dietary habits specifically how much of their daily food intake came from ultra-processed foods alongside self-reported fertility status. Ultra-processed foods were identified using a standard classification system that groups foods based on how heavily theyre industrially processed.

The researchers also considered how closely participants followed a Mediterranean-style diet, which emphasizes whole foods like fruits, vegetables, whole grains, and healthy fats.

To make the results more reliable, the analysis adjusted for a range of variables that could influence fertility, including obesity and other lifestyle factors. This helped isolate the potential role of ultra-processed foods themselves, rather than other overlapping health behaviors.

What the researchers found

The results showed a clear pattern: women who reported infertility tended to consume more ultra-processed foods than those who did not. In fact, ultra-processed foods made up about 31% of daily intake among women with infertility, compared to lower levels among those who were fertile.

Overall, higher consumption of these foods was linked to significantly lower odds of fertility even after accounting for other health and lifestyle factors.

Researchers also noted that women experiencing infertility generally had lower adherence to healthier eating patterns, like the Mediterranean diet.

While the study doesnt establish cause and effect, it suggests there may be something about ultra-processed foods beyond just their calorie content that could influence reproductive health. That could include factors like additives or the way these foods are manufactured, though more research is needed to fully understand the mechanisms.

For now, the takeaway is fairly straightforward: diet quality may be one piece of the fertility puzzle, and the degree of food processing could matter more than many people realize.

Processing affects foods in ways that arent reflected in nutrients alone from chemical exposures during manufacturing to ingredients that displace whole, protective foods, researcher Angelina Baric said.

Its not about perfection its about noticing how food is processed, choosing more foods in their natural states and picking ingredients you recognize. Even that simple shift can lower exposure to things we still dont fully understand.

Consumer News: City living and stroke risk: A surprising link researchers are starting to understand
Tue, 28 Apr 2026 22:07:06 +0000

Why more developed neighborhoods may offer unexpected protection against first-time strokes

By Kristen Dalli of ConsumerAffairs

April 28, 2026

Findings from a recent study found that living in more developed areas was linked to a slightly lower risk of a first-time stroke.
Researchers tracked over 25,000 adults in the U.S. for more than a decade.
The built environment not just personal health may play a role in stroke risk.

City life doesnt exactly have a reputation for being relaxing. Noise, traffic, and pollution tend to dominate the conversation.

But new research from the University of Michigan suggests there may be a surprising upside: living in more developed, urban-style neighborhoods could be linked to a lower risk of stroke.

The idea flips a common assumption on its head. Instead of focusing only on individual habits like diet or exercise, the study highlights something broader your surroundings. Specifically, researchers looked at how development intensity (think buildings, sidewalks, and infrastructure) might shape long-term health outcomes.

High-intensity development typically includes greater housing density and more commercial/retail outlets, researcher Cathy Antonakos said in a news release.

These areas are more likely to feature compact land uses with access to health care, food stores, public transport and physical activity infrastructure like sidewalks, bike facilities and parks.

How the study worked

To explore this, the researchers analyzed data from more than 25,000 adults across the U.S., following them for over a decade. The data came from a large, ongoing project known as REGARDS (Reasons for Geographic and Racial Differences in Stroke), which focuses on stroke patterns and disparities, particularly in the southeastern stroke belt.

Instead of labeling areas simply as urban or rural, the researchers took a more detailed approach. They used satellite data to measure how developed each participants neighborhood was over time, looking at areas within about a five-mile radius of their homes.

Importantly, they also accounted for factors that could influence stroke risk including age, race, sex, and existing conditions like diabetes or high blood pressure to better isolate the role of the environment itself.

What the researchers found

The results showed a modest but meaningful pattern: people living in more highly-developed neighborhoods had about a 2.5% lower risk of experiencing a first-time stroke compared to those in less developed areas.

While the study didnt pinpoint exactly why this link exists, researchers point to several features commonly found in denser areas. These include easier access to healthcare, grocery stores, public transportation, and spaces that encourage physical activity like sidewalks, parks, and bike paths.

At the same time, the study stops short of making sweeping claims. It didnt directly measure specific neighborhood features or factors like stress or pollution, and researchers say more work is needed to understand whats driving the connection.

For physicians, the study suggests that neighborhood-level factors may influence first-time stroke risk, in addition to individual-level factors, Antonakos said. For planners, the findings suggest that enhancing environments with features that support cardiovascular health and physical activity may help lower the risk of first-time stroke.

Consumer News: Costco’s $4.99 rotisserie chicken might soon be SNAP-Eligible
Tue, 28 Apr 2026 19:07:05 +0000

Heres why it matters as food costs continue to rise

By Kyle James of ConsumerAffairs

April 28, 2026

A new bill could change SNAP rules:The Hot Rotisserie Chicken Act would allow hot rotisserie chicken purchases, instead of only cold versions.
Its about convenience and savings:Options like the $4.99 Costco Rotisserie Chicken offer an easy, low-cost alternative to expensive takeout.
One chicken can stretch into multiple meals:Use leftovers and pair with a low-cost side to maximize your grocery value.

A small policy change could soon have a big impact on grocery budgets.

A new proposalintroduced by a bipartisan group of U.S. senators, titled the Hot Rotisserie Chicken Act, aims to make hot rotisserie chicken eligible for SNAP benefits for the first time.

Right now, SNAP (the Supplemental Nutrition Assistance Program) doesnt allow purchases of hot, ready-to-eat foods. That means something like Costcos Rotisserie Chicken is off-limits when its fresh out of the warmer.

Ironically, the exact same chicken becomes eligible once its cooled and placed in the refrigerated section.

That rule has long frustrated shoppers and retailers alike. Theres no real nutritional difference between hot and cold rotisserie chicken, as its purely a technical restriction. The proposed bill would fix that by allowing SNAP recipients to purchase hot rotisserie chicken from any grocery store, not just Costco.

And for many households, that convenience matters just as much as cost.

Rotisserie chicken has quietly become one of the best budget hacks in grocery stores. Priced at $4.99 at Costco ($6-8 at other grocery stores), its often cheaper than buying raw chicken and cooking it yourself.

For busy families, its an easy dinner solution that doesnt require planning ahead.

Why this could be a big deal

This isnt about adding luxury items to SNAP, but rather its about removing an outdated barrier. A hot rotisserie chicken is:

Affordable Often one of the lowest-cost protein options in the store.
Convenient Fully cooked and ready to eat.
Versatile Can stretch into multiple meals.

For families juggling work, school, and tight budgets, having access to a ready-to-eat meal can reduce stress and help avoid more expensive takeout options.

How to make the most of it (if it passes)

If this change goes through, here are a few simple ways to stretch that chicken even further:

Turn one chicken into multiple meals:Start with a classic dinner (chicken + sides), then use leftovers for tacos, sandwiches, salads, or pasta. You can easily get two to threemeals out of one bird.
Pair it with low-cost staples:Add rice, beans, frozen vegetables, or bread to round out meals without spending much more. This keeps the cost per serving extremely low.
Use every part:Dont toss the bones! Instead, use them to make a simple broth for soup. Its an easy way to get even more value from a single chicken purchase.

The bottom line

The Hot Rotisserie Chicken Act is still early in the process, so nothing has changed yet. But if it passes, it could be one of the simplest, most practical updates to SNAP in years.

Sometimes saving money isnt about a complicated strategy, but about removing a small barrier for consumers. And in this case, it might be as simple as letting shoppers buy a hot chicken instead of waiting for it to cool down.

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