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Where you live makes a big difference

By Mark Huffman Consumer News: New report shows deep disparities in the cost of core household bills of ConsumerAffairs
May 14, 2025
  • doxos 2025 Cost of Bills Index (COBI) Report reveals that U.S. households in the most expensive states pay up to 39% more than the national median for essential bills

  • The findings arrive amid the nations first economic contraction in three years, amplifying the importance of localized financial data for consumers facing rising costs.

  • San Jose, Calif., leads as the most expensive major city (71% above median), while West Virginia ranks as the most affordable state (44% below median).


A new report from bill payment service doxo unveils the sharp divide in what Americans pay for essential household expenses, depending on where they live. The 2025 Cost of Bills Index (COBI) Report highlights vast differences in core cost-of-living burdens across the country, just as American families are contending with inflation, high interest rates, and a slowing economy.

According to the COBI, which evaluates monthly spending on thirteen key household bills, consumers in California, Hawaii, and New Jersey are spending substantially moreup to 39% above the national medianwhile residents in West Virginia, Mississippi, and Oklahoma are benefiting from much lower costs, paying as much as 44% less than the U.S. median.

The reports release is especially timely, following the first economic contraction in three years and an ongoing squeeze on household finances. The average American household now spends $24,695 annually on core bills, according to doxos earlier 2025 U.S. Household Bill Pay Report. COBI complements this data by offering a clear comparison of where those dollars stretch further, or fall short.

Amid soaring mortgage rates and persistent inflation, Americans need tools to make informed decisions, said Liz Powell, senior director of Insights at doxo. COBI provides localized insight into household spending, empowering consumers to benchmark their costs and explore potential savings.

Ranking the highs and lows

The 2025 COBI ranks states and cities based on a standardized index where 100 represents the national median. Here are the extremes:

Most expensive states

California 139 (+39%)

Hawaii 132 (+32%)

New Jersey 127 (+27%)

Massachusetts 127 (+27%)

Maryland 122 (+22%)

Least expensive states

West Virginia 56 (-44%)

Mississippi 73 (-27%)

Oklahoma 75 (-25%)

Arkansas 75 (-25%)

New Mexico 77 (-23%)

The most expensive cities include San Jose, New York and San Francisco. The least expensive cities include Detroit, Dayton, Ohio and El Paso, Texas.

By using median expenditures instead of averages and disaggregating utilities into gas, electric, waste, and water/sewer, doxo refined its methodology to deliver a more accurate snapshot of household finances.

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Posted: 2025-05-14 13:12:22

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More News From This Category
Consumer News: Grocers caught overcharging for meat — here’s how to protect yourself
Wed, 29 Apr 2026 19:07:07 +0000

What to do when your steak costs more than it should

By Kyle James of ConsumerAffairs
April 29, 2026
  • Watch the unit price closely: Dont rely on the total, instead compare price per pound across similar meat packages to spot inconsistencies or red flags quickly.

  • Double-check weight when unsure: Use in-store scales (or compare similar packages) to catch obvious mismatches between labeled and actual weight.

  • Speak up and keep receipts: If something seems off, ask staff to reweigh it and request a refund.


A new investigation out of Canada found major grocery chains overcharging customers for underweight meat. The issue is that some packages appear to be priced with the packaging included in the weight, meaning shoppers are paying for plastic, not just food.

While this report focused on Canadian stores, the takeaway is just as relevant for U.S. shoppers. The fact of the matter is that pricing errors happen, and they can add up quickly, especially as food costs continue to rise.

In some cases, overcharges ranged from a few percentage points to nearly 17%. That might not sound like much, but on higher-priced items like meat, it can mean paying an extra dollar or more per package every time you shop.

Heres how to protect yourself and avoid overpaying.

Why this matters for U.S. shoppers

In both Canada and the U.S., grocery stores are required to price items based on net weight. This means the food only, not the packaging. But errors can still happen at multiple points in the process, from suppliers to in-store labeling.

If youve bought steak recently, you already know meat is one of the most expensive items in your cart. So even small discrepancies can hit your budget harder than you might think.

3 simple ways to avoid overpaying for meat

1. Check the price per poundnot just the total. Always look at the unit price (price per pound or per ounce). If something feels off, like a small package costing more than expected, youd be wise to pause and take a closer look.

Pro tip: Compare similar packages. If two packs look about the same size but clearly have different weights or prices on the tag, thats a red flag.

2. Use the in-store scale when possible

Many grocery stores (especially in the produce section) have scales customers can use. If youre unsure, quickly weigh your package, especially when buying more expensive cuts like rib-eye, filet mignon, and NY strip.

You dont need to be exact, but just by checking whether the number is noticeably off can help you catch issues.

3. Speak up and get a refund if needed

If you think youve been overcharged:

  • Bring it up to customer service
  • Politely ask them to reweigh the item
  • Request a refund or price adjustment

Most stores will correct the issue quickly, and some may even offer a refund bonus depending on local pricing accuracy laws.

Pro tip: Its smart to keep your receipt until youve checked your purchases at home, especially for higher-cost items like meat.

A smart shopper habit that pays off

One of the most effective habits is to spot-check your groceries occasionally.

You dont need to weigh everything, but checking once in a while:

  • Keeps stores accountable
  • Helps you spot patterns
  • Protects your budget over time

Read More ...


Consumer News: How electric vehicles could reshape household energy bills
Wed, 29 Apr 2026 19:07:06 +0000

New research shows EV adoption may lower fuel prices and strengthen U.S. energy security

By Kristen Dalli of ConsumerAffairs
April 29, 2026
  • Widespread EV adoption could cut U.S. household energy costs by more than 6% by 2035.

  • Reduced gasoline demand may lower prices at the pump even for non-EV drivers.

  • The shift could also reduce oil imports and boost U.S. energy exports.


Electric vehicles (EVs) are often framed as a personal choice one that benefits drivers willing to invest in newer technology. But new research suggests the ripple effects could extend far beyond individual car owners.

According to a study from Georgia Tech, putting more EVs on the road could actually lower energy costs across the board, including for people who still drive gas-powered cars.

The reasoning is fairly straightforward: when more drivers switch to electricity, demand for gasoline drops. That reduced demand can push down fuel prices, meaning even households without EVs may see savings. At the same time, the study points to broader national impacts, including improved energy security and shifts in how the U.S. participates in global energy markets.

Proponents of eliminating fuel efficiency standards and other EV-boosting policies often frame regulatory approaches as consumer-unfriendly, but our analysis shows that such policies have many long-term benefits, both for consumers and for the nations energy security, researcher Niraj K. Palsule said in a news release.

How researchers modeled the impact

To understand these potential effects, researchers used a version of the National Energy Modeling System a tool designed to simulate how energy is produced, consumed, and priced over time. Their version was tailored to better capture how different parts of the energy system interact with each other.

The study compared multiple policy scenarios between 2022 and 2035. One scenario assumed fewer incentives for EV adoption and weaker fuel efficiency standards. Another modeled a more moderate path forward, incorporating a mix of federal and state-level policies aimed at increasing EV use.

By running these side-by-side simulations, researchers were able to estimate how changes in vehicle technology and policy could influence fuel demand, electricity prices, and overall household energy spending over time.

What the study found

The results point to measurable, if gradual, economic benefits. By 2035, widespread EV adoption could reduce overall household energy bills by more than 6%, including over 4% savings on gasoline alone.

Lower demand for oil plays a key role here. The study estimates oil imports could fall by about 7%, while exports could increase by nearly 4%, shifting the U.S. further toward being a net energy exporter.

Interestingly, the savings arent limited to higher-income households or EV owners. Lower-income households many of whom may still rely on gas-powered cars could see slightly larger percentage savings on energy costs.

There are also secondary effects. As EV adoption grows, advances in battery technology could make energy storage cheaper and more efficient. That, in turn, may help stabilize or even slightly reduce electricity prices, offsetting concerns about increased demand on the grid.

Overall, the study suggests that the economic impact of EVs isnt just about what happens in your driveway its about how shifts in demand reshape the entire energy system.


Read More ...


Consumer News: That 'expiring points' text might be a scam
Wed, 29 Apr 2026 19:07:06 +0000

AI-powered texts are impersonating major brands to trick consumers into handing over personal information

By Kristen Dalli of ConsumerAffairs
April 29, 2026
  • Scammers are using AI to send convincing expiring rewards points texts that impersonate major brands like telecom companies and retailers

  • These messages create urgency and often link to fake websites designed to steal personal or financial information

  • Experts say the safest move is to ignore unexpected texts and check your accounts directly through official websites or apps


If youve recently gotten a text warning that your reward points are about to expire, youre not alone and you may want to think twice before clicking anything.

A new wave of is targeting consumers across the U.S. by posing as trusted brands and creating a false sense of urgency around loyalty rewards. These messages often look convincing, mimicking companies like major telecom providers or retailers, and push you to redeem now before its too late.

According to TrendLife, scammers are increasingly using artificial intelligence to generate highly personalized, brand-specific messages at scale. The result? Fraud attempts that are not only more frequent, but also much harder to spot.

ConsumerAffairs spoke with Marike Kuyper, Manager of Content Marketing and Education at TrendLife, and she explained how these are evolving, why rewards programs have become such a prime target, and what simple steps consumers can take to protect themselves.

What signs to look for

These operate in the same way. First, youll receive a text message claiming that your rewards points from a well-known brand are about to expire. The message will urge you to take immediate action, usually with a link to redeem points before theyre lost.

Kuyper explained that many scammers are pretending to be popular phone carriers in the U.S., like AT&T, Verizon, and T-Mobile. Its common to see messages that look like this: Your AT&T reward points expire today. Redeem now, or Final notice: your Verizon points are about to expire.

What makes these particularly effective is how familiar they feel, she said. Loyalty programs are part of everyday life, so these messages blend in easily.

Our researchers have observed campaigns timed to coincide with genuine loyalty program news cycles, so that when a consumer has vaguely heard something about points expiring, the scam text feels like confirmation rather than a red flag, creating manufactured credibility. Increasingly, these are also part of broader, multi-step campaigns where a simple text can lead to a fake website, additional messages, or even a follow-up call as attackers try to build trust and extract more information.

Other red flags to keep in mind

Like many , urgency is a key tactic. However, Kuyper highlighted several other warning signs to watch for:

  • Messages citing an exact point balance such as 11,430 rewards points remaining. Legitimate loyalty programs dont typically text you your precise point balance with a redemption link out of the blue.

  • Messages are about rewards programs that you dont actively use or track.

  • Links dont match the official domain of the brand (e.g. verizon.com, t-mobile.com, etc.).

  • There are requests for personal, login, or payment information to redeem points.

  • There are subtle inconsistencies in sender details or branding.

  • Being asked to continue the interaction on another platform, such as moving from SMS to a messaging app, website, or phone call

That last tactic, known as platform hopping, is increasingly common, Kuyper said. Scammers use platform hopping to extend the interaction across channels, making the experience feel more legitimate and reducing the chance a victim will recognize the fraud occurring.

How to protect yourself

To protect yourself against these , Kuyper recommends that consumers slow down and verify before acting. Here are some of her other tips for staying safe online:

  • Never click links in unsolicited messages

  • Go directly to the companys official website or app to check your account

  • Verify communications through trusted customer service channels

  • Never share personal or financial information via text

  • Use security tools, like Trend Micro ScamCheck, to identify and flag suspicious activity in real time


Read More ...


Consumer News: How to lower your internet bill without sacrificing speed
Wed, 29 Apr 2026 16:07:08 +0000

Stop overpaying for speed you dont actually need

By Kyle James of ConsumerAffairs
April 29, 2026
  • Audit your bill and pick the right speed:Check for expired promos, rental fees, and unused add-ons, and downgrade if youre paying for more speed than you need.

  • Shop around and negotiate:Compare providers (including options like Starlink), then call your provider and ask for a better rate using competitor pricing as leverage.

  • Cut extras and optimize your setup:Stop renting equipment, fix router placement, and watch for hidden fees to lower your bill without sacrificing performance.


Internet has become one of the more expensive non-negotiables in the average household budget. Between rising base rates, equipment fees, and confusing plan tiers, many people are overpaying (often by $20 to $80 a month) without realizing it.

The good news is you dont have to settle for slower speeds to save money. In fact, most savings come from smarter choices, not necessarily cutting performance.

Heres a step-by-step, actionable guide to lowering your internet bill while keeping the speed you actually need.

Start with a quick bill audit

Before making any changes, its smart to take 10 minutes and do an audit of your current internet bill.

Look for the following things:

  • Expired promotional pricing
  • Equipment rental fees ($10$20/month)
  • Add-ons like security packages or streaming bundles
  • Taxes and mystery fees on your bill

Most people discover theyre paying for at least one thing they dont need sometimes a couple things.

Pro tip: If your bill recently increased, its likely because a promo expired. Thats theleverage you need to call and negotiate a lower bill. If you make the cancel call, many companies will extend the promoto keep you on as a paying customer.

Choose the right speed (not the highest one)

One of the biggest ways people overpay is by choosing faster speeds than they actually use or need.

Heres a realistic breakdown:

  • 50100 Mbps: Light use, streaming, browsing
  • 100250 Mbps: Families, multiple devices
  • 2501000 Mbps: Heavy users, gamers, remote work

Many households paying for high speeds could downgrade and save moneywithout noticing a difference.

Run a speed test during peak hours in the evening. If youre not maxing out your plan, youre definitely overpaying.

Pro tip: Stability matters more than raw speed. A reliable 200 Mbps connection often feels faster than a spotty 1 Gbps plan.

Shop around theres more competition than ever

Even if you think you only have one provider available in your area, check again.

Your options may often include:

  • Cable or fiber
  • 5G home internet
  • Fixed wireless
  • Satellite providers like Starlink

Whats especially notable right now is how Starlink has evolved. For years, satellite internet was known for being expensive and limited. But thats changing.

Starlink now offers multiple residential tiers starting at $50/month, with higher tiers scaling up depending on speed and priority. That shift from a single premium plan, to more flexible pricing, is honestly refreshing to see. It shows that even newer providers are starting to compete on affordability, not just performance.

Even if Starlink isnt the right fit for you, that kind of pricing pressure is helping push the entire market in a better direction.

Pro tip: Take screenshots of competitor pricing before you call your current provider and use that as your ammo when calling to negotiate a lower bill.

Call and negotiate your bill

This is the most overlooked step, yet the one that delivers the biggest savings.

Call your provider and say:

Ive been reviewing my bill and comparing options. Id like to stay, but I need a better rate.

Ask for:

  • Promotional pricing
  • Loyalty discounts
  • Plan adjustments
  • Fee waivers

Be sure to mention competitor pricing (especially the $50/month 100 Mbps package from Starlink) and how youre considering switching unless you can get better pricing. That offer alone can unlock better deals and pricing.

If you don't get anywhere with the first person you speak with, be sure to ask for the retention (or loyalty) department as they usually have more flexibility to offer you a discount.

Stop renting equipment

Rental fees are one of the easiest costs to eliminate.

Typical charges:

  • Modem: $10$15/month
  • Router: $5$10/month

Thats up to $300+ over time.

Instead, buy your own modem/router (usually $100$200 total), but be sure to check compatibility with your provider before you do.

Youll also notice that a good router often performs better than what your provider gives you.

Fix your setup before upgrading your plan

Slow internet isnt always your monthly plan's fault. Often, its your setup thats the problem.

Try this first before calling:

  • Move your router to a central location
  • Keep it elevated and unobstructed
  • Avoid placing it behind walls or inside cabinets
  • Use a mesh system for larger homes

A $100 mesh system can solve dead zones and is often much cheaper than upgrading your plan.

Watch for hidden fees

Even a cheap plan can balloon with fees.

Common ones include:

  • Broadcast TV fees
  • Regional sports fees
  • Data overage charges
  • Installation fees

Always ask: Whats the all-in monthly cost?

Pro tip: Internet pricing isnt static and neither should your bill be.

Set a reminder every 12 months to:

  • Review your plan
  • Compare competitors
  • Renegotiate

Pro tip: Treat your internet bill like a subscription it needs regular check-ins.

The bottom line

Lowering your internet bill isnt about settling for less, its about being intentional with what youre willing to pay for your exact needs.

The biggest wins come from:

  • Choosing the right speed.
  • Negotiating your rate.
  • Eliminating unnecessary fees.
  • Taking advantage of growing competition.

And that competition is finally working in your favor. Seeing providers like Starlink introduce more flexible, lower-cost tiers is a clear sign that things are shifting, and thats good news for your wallet.

Spend an hour on this today, and you could save hundreds over the next year, without sacrificing the speed you rely on every day.


Read More ...


Consumer News: Blue Cross Blue Shield settlement payouts finally begin after years of delays
Wed, 29 Apr 2026 16:07:07 +0000

Claimants will receive a share of the $2.67 billion settlement

By Mark Huffman of ConsumerAffairs
April 29, 2026
  • Blue Cross Blue Shield agreed to a $2.67 billion antitrust settlement over allegations it limited competition among its regional plans.

  • Roughly sixmillion policyholders and businesses filed claims, with about $1.9 billion available for payouts after fees.

  • Payments are expected to begin in May 2026, more than a decade after the lawsuit was filed.


Millions of Americans who bought health insurance through Blue Cross Blue Shield (BCBS) are set to receive long-awaited payments from one of the largest antitrust settlements in U.S. healthcare history.

The $2.67 billion settlement resolves a class-action lawsuit filed in 2013 that accused more than 30 BCBS-affiliated companies of illegally dividing markets and avoiding competition, a practice plaintiffs say drove up premiums and limited consumer choice.

BCBS denied any wrongdoing but agreed to settle in 2020 to avoid prolonged litigation.

Who qualifies for a payout?

The settlement covers individuals and businesses that purchased or were enrolled in BCBS health insurance plans between Feb. 8, 2008, and Oct. 16, 2020.

It also includes certain healthcare providers who participated in administrative services plans during a similar period.

However, eligibility came with a key requirement: claimants had to file a claim before the Nov. 5, 2021 deadline. That window is now closed, meaning only those who already filed will receive payments.

How much money people may receive

While the total settlement fund is $2.67 billion, legal fees and administrative costs reduce the amount available to claimants to roughly $1.9 billion.

Payments will vary widely depending on factors such as how long someone had BCBS coverage and how much they paid in premiums. Estimates suggest the average payout could be around $300, though some claimants may receive significantly more or less.

After years of appeals and administrative delays, the settlement is now entering its final phase. Claim determination notices began going out in early 2026, and the first payments are expected to be distributed starting in May.

Payments may be issued through mailed checks, prepaid cards, or electronic methods such as PayPal or Venmo, depending on what claimants selected when filing.

Broader impact on the health insurance market

Beyond financial compensation, the settlement also requires BCBS to make changes aimed at increasing competition among its affiliated plans.

Plaintiffs alleged that BCBS companies historically agreed not to compete across geographic regions, effectively carving up the U.S. market.

The case, formally known as In re: Blue Cross Blue Shield Antitrust Litigation, is considered one of the largest antitrust cases ever involving the health insurance industry.

Those who filed claims should monitor their email or mailbox for payment notices and instructions from the settlement administrator. Notices are being sent on a rolling basis as claims are finalized.


Read More ...


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