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Consumer Daily Reports

Just in time to plan your online holiday shopping

By Kyle James of ConsumerAffairs
October 30, 2025
  • Mailed returns often cost $4.95$9.99 at apparel stores; big-box retailers typically offer free labels or partner drop-offs

  • Free in-store returns are your safest bet; on Amazon (and others) pick label-free/box-free drop-offs to avoid fees

  • Policies change fastcheck the return method before buying; join free loyalty tiers that waive mail-in fees and initiate marketplace returns through the platform


Free returns arent the default anymore. This holiday season, the smart move is checking the return method before you buy. Clothing retailers, in particular, often deduct $4.95 to $9.95 for mailed returns, while most big box stores still offer free labels or free drop-offs, if you pick the right option at checkout.

Keep in mind that policies change fast around the holidays, so check the return policy before you click Buy. This is especially important when shopping with an online retailer youre unfamiliar with.

Stores that now charge a fee (or make you pay postage) for mailed returns

Abercrombie - $7 by mail (often waived for exchanges/e-gift card); free in-store.

American Eagle - $5 for mail-in returns.

Anthropologie - $5 deducted from refund; exchanges free; free in-store.

DSW You pay a steep $9.95 with their label; free in-store.

DSW - $8.50 with their label; free in-store. (free for VIP Gold and Elite members)

H&M - $3.99 fee by mail; free for members; free in-store.

JCPenney - $8 fee with their prepaid label; free in-store.

J.Crew - $7.50 with their prepaid label; free in-store.

Kohls - you pay postage on mailed returns; free in-store.

Macys Youll pay $9.99 unless you join their Star Rewards program (free to join) which makes by-mail returns free.

Nordstrom Rack - $9.95 per prepaid label; free in-store.

REI - $7.99 by mail, free in-store.

Saks Fifth Avenue - $9.95 by mail; free in-store. (OFF 5TH similar.)

UNIQLO - $7 mail-in fee (plus tax in some states); in-store options vary by item.

Ulta - you pay postage on mailed returns; free in-store.

Urban Outfitters - $5 restocking fee on most mailed returns; free in-store.

Wayfair Varies. They require you to pay the return shipping fee which varies depending on the size and weight of the item youre returning.

Zara - $4.95 per return request; free in-store.

The big stores where mail returns are usually free

Amazon - Choose label-free, box-free drop-offs (Kohls, Whole Foods, UPS Store, Staples) to avoid charges. If the reason for the return is not Amazons fault, theyll charge you to return the item if you return it yourself and dont pick one of the drop-off points.

Target - Free in-store; by-mail can vary making store drop-off the safest bet.

Walmart - Strong free & easy returns; marketplace sellers arent supposed to charge you return shipping; store/curbside drop-off is easiest.

Best Buy - Free prepaid label in your return window but some items incur a 15% restocking fee if the item is opened (drones, cameras, camcorders, scooters).

Nordstrom - Free prepaid label (different from Rack).

Howto shop smarter online (and dodge return fees)

Before you fill that cart, check out these 6 quick moves that keep holiday returns free (or close to it). Theyre simple yet often overlooked, and theyll save you from those gotcha fees.

1. Pick your return path before you buy - On the product page or at checkout, click Returns. If you see a dollar amount for mailed returns, assume youll need to return in-store to make it free.

2. Always choose the free drop-off option - Amazon and others show multiple return methods. Be sure to pick label-free/box-free options at partner locations. If you see fee deducted, back up and change the method.

3. Join the free loyalty tier when it helps - H&M and Macys, for example, waive the mail fees for members. Signing up at checkout is worth it.

4. Favor retailers with free labels if you cant get to a store - Best Buy, Nordstrom, and many Gap/Old Navy items typically include prepaid labels.

5. Watch marketplace fine print - On Walmart/Best Buy marketplaces, sellers generally follow the platforms free-return rules. But remember to always initiate the return through the platform, not the sellers site.

6. Size smarter to reduce returns - Read recent fit reviews, check photos, use size tools, and only order multiple sizes at stores with free returns. Otherwise youll have pay to ship back the items that doesnt fit.

Dont forget about extended holiday returns

To encourage gift buying this year, many retailers offer an extended holiday return policy so the gift receiver has ample time to make a return or exchange.

Here are 12 such policies from some of the biggest names in retail.

Amazon Anything bought between Nov 1Dec 31, 2025 is returnable through January 31, 2026 (brand exceptions like Apple may differ).

Apple Store All items purchased between Nov 8Dec 25, 2025 can be returned through January 8, 2026.

Barnes & Noble - Purchases made Nov 1Dec 31 are returnable/exchangeable through Jan 31, 2026 (includes NOOK).

Best Buy - Most gifts bought Oct 31-Dec 31 are returnable through Jan 15, 2026. This is especially notable because their regular return policy only gives shoppers 15 days to make a return. My Best Buy Plus/Total members get through Jan 31, 2026.

GameStop Return are extended to January 15, 2026 for all purchase made between Nov 1Dec 24.

Kohls - Purchases made between Oct 5Dec 31 are returnable through Jan 31, 2026 (Sephora at Kohls and some categories excluded).

JCPenney - Holiday purchases on/after Oct 1, 2025 may be returned through Jan 31, 2026 with an original or gift receipt

Macys - Most items bought Oct 6Dec 31, 2025 returnable through Jan 31, 2026 (standard category exceptions; possible fee for some mail-in returns).

Marshalls- In-store purchases Oct 5Dec 24, 2025 returnable through Jan 25, 2026; online purchases in that window returnable through Feb 4, 2026.

Target While they havent announced it for 2025 yet, in years past theyve given shoppers 90 days from December 26th to make a return. This policy was good for all purchases made between October 6-December 25. I expect them to do the same this year.

TJ Maxx Anything you buy between Oct 5-Dec 24 can be returned to any TJ Maxx location through January 25, 2026.

Walmart - Most items bought Oct 1Dec 31, 2025 are returnable through Jan 31, 2026 (exceptions: phones, major appliances, certain premium/luxury/seasonal items, etc.).




Posted: 2025-10-30 00:05:13

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