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Senator targets corporate owners as complaints surge

By James R. Hood of ConsumerAffairs
December 9, 2025

  • Senator seeks answers from six major investment firms amid rising lot rents and complaints of deteriorating living conditions
  • Letters cite growing corporate consolidation in manufactured housing and heightened risks for residents with limited mobility
  • Inquiry follows reports of sharp rent increases, alleged retaliation and maintenance failures in communities across New England

U.S. Sen. Maggie Hassan (D-NH), the ranking member of the Joint Economic Committee, is demanding answers from six corporate owners of manufactured housing communities amid mounting concerns about affordability and living conditions for millions of residents.

Hassan sent letters to Alden Global Capital (parent of Homes of America), Patriot Holdings, Philips International, Legacy Communities, the BoaVida Group and Sun Communities, asking each to explain how their business practices are affecting manufactured housing communities in New England. Roughly 22 million Americans live in manufactured homes, commonly located in land-lease communities where residents own their homes but rent the ground beneath them.

Corporate consolidation raises affordability concerns

Hassans letter notes that investment firms have rapidly expanded their ownership of mobile-home parks in recent years, with acquisitions reaching an estimated $9.4 billion in 2021. Between 2019 and 2021, such firms accounted for 23% of manufactured housing community purchases, including properties acquired by Alden Global Capital.

The senator warned that residentswho include significant numbers of seniors, people with disabilities, low-income families, and rural householdshave limited ability to move because manufactured homes are expensive to relocate and often hard to sell. As a result, she said, residents have few if any options when confronted with steep rent hikes, lease changes or other decisions by corporate owners.

Rent hikes far outpace traditional housing

Hassan cited reports showing that rents in manufactured housing communities rose more than five times faster than apartment rents between 2023 and 2024. In Maine, communities owned by the BoaVida Group and Philips International reportedly saw rent increases exceeding 50% since 2021.

Some companies explicitly highlight rent growth as part of their investment strategy. Patriot Holdings, which owns several communities in New England, promotes expected rent increases in line with market demand, which it describes as booming.

The senator also noted recent legal scrutiny: in 2024, Homes of America agreed to repay residents in West Virginia after settling claims over an allegedly unlawful rent increase that plaintiffs called unconscionable.

Allegations of collusion and deteriorating conditions

Beyond rent hikes, Hassan pointed to broader allegations of anticompetitive behavior. A 2023 federal complaint in Illinois accused Sun Communities and others of sharing sensitive, non-public data through a third-party analytics provider to systematically and unlawfully raise lot rents above inflation and historical norms. Attorneys general in Connecticut and Minnesota have launched similar inquiries into investor-owned properties.

Residents have also reported worsening living conditions under some corporate owners. Complaints include insufficient maintenance, staffing cuts, decaying infrastructure, pest infestations, poor water quality and health hazards such as respiratory illness. In New Mexico, residents said Legacy Communities raised rents while allowing property conditions to deteriorate. Similar concerns have been raised at BoaVida and Philips International properties in New England and at Homes of America communities nationwide.

Reports of retaliation and barriers to legal action

Hassan additionally highlighted claims that some firms have sought to intimidate or legally pressure residents who challenge business practices. Residents in West Virginia alleged that Homes of America threatened substantial rent increases unless they waived rights under state law. In another case, the same company reportedly sued a resident for interfering with its contractual relationships after she organized rights-education clinics.

Meanwhile, complex ownership structures and arbitration provisions may hinder residents ability to pursue claims. A study cited by Hassan found that some firms use onerous arbitration clauses that raise costs and reduce procedural protections, while multiple shell companies often obscure who actually owns a community. The Government Accountability Office has similarly warned that ownership information for manufactured housing communities is often limited or opaque.

Inquiry aims to inform congressional oversight

Hassan said the requested information will help Congress better understand how corporate consolidation is affecting affordability and safety in a critical segment of the nations housing stock. Given this impact on our economy and the pressing need to increase access to safe, reliable housing that people can afford, I seek more information on your business practices, she wrote.

The six companies have been asked to respond to the committee with detailed information about their rent-setting practices, ownership structures, maintenance policies and procedures for addressing resident complaints.




Posted: 2025-12-09 16:06:58

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Consumer News: Auto Safety Recall Derby - Week of March 2
Mon, 02 Mar 2026 23:07:07 +0000

Subaru and Kia are part of this week's recall

By News Desk of ConsumerAffairs
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Check your vehicle for recalls

To find out whether your specific vehicle is included in a recall, you can check by VIN or license plate on NHTSA's recall lookup page: NHTSA.gov/recalls.

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Consumer News: What is Costco Direct — and how to use it to save big
Mon, 02 Mar 2026 20:07:06 +0000

The Costco discount most members completely miss

By Kyle James of ConsumerAffairs
March 2, 2026
  • Costco Direct automatically saves you money when you buy 2+ qualifying big-ticket items (appliances, TVs, furniture). Look for the red Costco Direct label.

  • Combine items in the same promo (washer + dryer, fridge + dishwasher). The discount applies automatically at checkout.

  • Shop around major holiday sales and use the Costco Anywhere Visa Card by Citi to earn up to 4% back plus most appliance orders include delivery and haul-away.


Costco has a lesser-known online program for members called Costco Direct, and its a game changer when buying big ticket items like furniture, electronics, and appliances.

Heres what it is, how it works, and how to squeeze the maximum savings out of it.

What exactly is Costco Direct?

Photo

Costco Direct is an online-only savings program that offers automatic discounts when you buy multiple qualifying items at the same time.

Youll usually see promotions like:

  • Spend $1,999 on 2+ items Save $300
  • Buy 5+ qualifying appliances Save $500
  • Buy any 3 Costco Direct items Save $200

The item description must have the small red label titled Costco Direct.

They dont advertise the deals very well on the Costco website. Ive found the best way to find them is to actually search Costco Direct directly from their search bar.

The search results will typically include the following:

  • Appliances
  • TVs
  • Laptops
  • Furniture
  • Whole home generators
  • Patio furniture
  • Outdoor gazebos
  • BBQs
  • Toilets

They also occasionally have high-end seasonal items.

Unlike the regular Costco warehouse markdowns, this is an online only, bundle-based discount, that automatically applies at checkout.

The point of Costco Direct is simple

Its designed to reward you for buying multiple big-ticket items at once.

Instead of discounting just one refrigerator or one TV, Costco gives you a bigger automatic discount when you bundle qualifying items together.

Think of it like this:

  • Buy 1 appliance regular sale price.
  • Buy 2 or more qualifying appliances automatic extra savings.

Its Costcos way of:

  1. Encouraging larger online purchases.
  2. Moving high-value inventory faster.
  3. Competing with big-box appliance package deals.

If youre already planning to replace multiple items, say a washer and dryer, or a fridge and dishwasher, Costco Direct can knock hundreds off your total.

But its not meant for small, everyday purchases. The savings is also beneficial if youre building a new home or doing a big remodel and replacing multiple appliances, furniture, or electronics.

Its built specifically for bundled, higher-dollar buys.

How to use Costco Direct

Go to Costco.com and search Costco Direct.

  1. Click into the current promotion page.
  2. Filter by category (appliances, TVs, etc.).
  3. Add qualifying items to your cart.
  4. The discount applies automatically once you hit the quantity threshold.
  5. No coupon codes. No membership upgrade required.

Where the real savings happen

Dont assume that the savings Costco Direct provides is only useful if youre remodeling your entire house. Thats just not true.

Heres how the majority of us can take advantage of the savings:

1. Mix and match strategically

You dont have to buy two refrigerators.

You can combine:

  • A washer
  • A dryer
  • A microwave
  • A dishwasher
  • A couch
  • A reclining chair
  • A dining table set

As long as theyre in the same Costco Direct promotion, youre good to go.

This is perfect if you're outfitting a rental, helping a kid move out, or replacing multiple aging appliances or furniture items at once.

2. Time it around seasonal transitions

Heres when Costco runs the most aggressive Costco Direct promos:

  • Before Memorial Day
  • Before Labor Day
  • Around Black Friday
  • During appliance clearance cycles

If a manufacturer model refresh is coming, then know that youll be able to stack:

  • Manufacturer markdowns
  • Costco Direct bundle savings
  • Credit card rewards

Stacking like this is when your discounts quietly creep into the 2035% off range.

3. Stack with the Costco Credit Card

If you use the Citi Costco Anywhere Visa, you can earn:

  • 2% Executive Membership reward (if youre Executive)
  • 2% from the Costco credit card on Costco purchases

Thats potentially 4% back on top of the Direct discount.

On a $4,000 appliance package, thats another $160 back.

4. Dont forget about delivery perks

Costco Direct appliance purchases typically include:

  • Three- to- five-day delivery in most areas
  • Basic installation
  • Haul-away of old units
  • Extended warranty (often two years total)

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Consumer News: Bipartisan senators offer bill they say would make homes more affordable
Mon, 02 Mar 2026 17:07:07 +0000

The measure would stop hedge funds from buying single-family homes

By Mark Huffman of ConsumerAffairs
March 2, 2026
  • A bipartisan group of U.S. senators has introduced legislation aimed at preventing private equity firms from purchasing single-family homes.

  • Lawmakers say the measure is designed to ease housing affordability pressures and curb investor-driven price spikes.

  • The proposal reflects growing concern in both parties over Wall Streets expanding role in the residential housing market.


Its not often these days that Republicans and Democrats in Congress can agree that a bill needs to be passed. However, Sen. Elizabeth Warren (D-Mass.) and Sen. Josh Hawley (R-Mo.) are cosponsoring a bill to bar private investment firms from buying up single-family homes.

In his State of the Union address last week, President Trump also lent his support to the idea.

Supporters argue that large-scale investor purchases have intensified competition for homes, driving up prices and rents and putting homeownership further out of reach for middle-class families.

Wall Street has exploited the American housing crisis, turning the nations housing stock into a portfolio of rental properties, Hawley said in a statement. Families deserve to be able to buy their own homes and achieve the American dream without competing with big investment companies that irrevocably drive up housing prices. Thats why I am introducing legislation to ban Wall Street from buying single-family homes once and for all.

Small investors not affected

The legislation would apply specifically to private equity firms and other institutional investors that manage pooled funds on behalf of outside investors. Individual landlords and smaller-scale real estate investors would not be subject to the ban. Lawmakers say the goal is to curb large-scale acquisitions that can shift entire neighborhood markets, rather than penalize small property owners.

Under the proposal, covered firms that currently own single-family rental homes would be required to sell those properties within a set timeframe, potentially three to five years. Penalties for noncompliance could include financial fines and restrictions on future real estate activity.

The legislation would reverse a trend that began during the housing market crash of 2009-10, when millions of subprime foreclosures flooded the market with homes, dragging down prices. Seeing bargains, large investors bought up thousands of homes for rental property, effectively taking them off the market and creating shortages, which in turn drove up prices.

The issue of affordability

Housing affordability has become an increasingly urgent issue nationwide. Home prices surged during the pandemic-era buying boom, fueled by low interest rates and limited housing supply. Although mortgage rates have since risen, prices in many markets remain elevated, and inventory continues to lag demand.

Supporters of the bill argue that when private equity firms purchase homes in bulk often making all-cash offers they can outcompete individual buyers and contribute to upward pressure on prices. Some research suggests institutional investors account for a significant share of purchases in certain markets, though nationally they still represent a minority of total homeownership.

The push-back

Industry groups have pushed back on similar proposals in the past, arguing that institutional investors provide rental housing options and professional property management at scale. They also contend that the primary driver of high housing costs is insufficient new construction, not investor ownership.

Real estate and private equity trade associations are expected to oppose the measure, saying it could reduce rental supply and discourage investment in housing development. They may also raise concerns about potential legal challenges, particularly regarding property rights and retroactive divestment requirements.

The bills prospects in Congress remain uncertain. While bipartisan sponsorship increases its visibility, housing policy proposals that directly restrict private investment often face strong lobbying opposition and procedural hurdles. Still, the introduction of the legislation underscores a rare area of cross-party agreement: that housing affordability has become a political and economic flashpoint demanding federal attention.


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Consumer News: New IRS webpage makes it easier to report fraud
Mon, 02 Mar 2026 17:07:07 +0000

Theres now a report fraud tab on the IRS home page

By Mark Huffman of ConsumerAffairs
March 2, 2026
  • The IRS has launched a new Report Fraud web page to make it easier for taxpayers to confidentially report suspected tax fraud, and evasion.

  • The page consolidates multiple reporting options into a single location at IRS.gov/SubmitATip and through a new button on the IRS homepage.

  • The agency says internal improvements will help it better process referrals and crack down on illegal tax activity.


The Internal Revenue Service has unveiled a new online tool designed to simplify how

taxpayers report suspected tax fraud and related , part of a broader effort to strengthen enforcement and improve how tips are handled inside the agency.

The new web page, accessible through a Report Fraud button on the IRS.gov homepage or directly at IRS.gov/SubmitATip, centralizes previously scattered reporting options into one streamlined location. Taxpayers can use the page to confidentially report suspected tax fraud, evasion, or other tax-related illegal activities.

IRS Chief Executive Officer Frank J. Bisignano said the changes are intended to make the reporting process more user-friendly while addressing longstanding internal inefficiencies.

Improvements to the IRS fraud reporting system make reporting suspected wrongdoing easier and simpler and will address historic challenges that had prevented the IRS from making maximum use of the referrals it receives, Bisignano said.

By reporting suspected tax fraud or , taxpayers play an important role in uncovering fraud and supporting the integrity of the nations tax system.

Report fraud ASAP

The IRS is encouraging taxpayers to report suspected wrongdoing as soon as possible, saying timely tips can help the agency more effectively address fraud and noncompliance.

While the new web page represents the first phase of the effort, officials described it as part of a longer-term modernization plan. Future updates are expected to reduce the number of forms required to submit tips, automate certain processes and incorporate modern case management software to better track and evaluate referrals.

Historically, the IRS has faced challenges in fully leveraging the information it receives from the public. According to the agency, creating fewer work streams, simplifying submission procedures and improving internal processing will make it easier to act on credible leads.

The IRS said the changes are aimed at strengthening enforcement capabilities while making it more straightforward for taxpayers to participate in protecting the integrity of the federal tax system.


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Consumer News: Valley Springs bottled water recalled over contamination concerns
Mon, 02 Mar 2026 14:07:06 +0000

More than 650,000 units are affected

By Mark Huffman of ConsumerAffairs
March 2, 2026
  • Nearly 651,000 gallons of bottled water recalled in Illinois and Wisconsin over sanitary concerns.

  • FDA classifies the action as a Class II recall, citing products bottled under insanitary conditions.

  • Recall remains ongoing; no press release has been issued by the company.


Valley Springs Artesian Gold, LLC is recalling nearly 651,000 units of bottled water distributed in Illinois and Wisconsin after federal regulators determined the products were bottled under insanitary conditions. Some bottles may have also been distributed to other states.

The recall, identified by the U.S. Food and Drug Administration as Event ID 98410, was initiated voluntarily by the Portage, Wisconsin-based company on Feb. 6, 2026. The FDA classified the action as a Class II recall on Feb. 26, indicating that use of the product could cause temporary or medically reversible adverse health consequences, though the risk of serious harm is considered remote.

The recall covers three one-gallon (128 fl. oz.) plastic jug products with plastic caps:

  • Valley Springs 100% Natural Bottled Water (UPC 0 31193-00701 9), totaling 379,868 units.

  • Valley Springs 100% Natural Bottled Water with Fluoride Added (UPC 0 31193-01301 0), totaling 7,840 units.

  • Valley Springs Steamed Distilled Water (UPC 0 31193-00601 2), totaling 263,440 units.

What to know

In total, 651,148 units are affected. The FDA report lists water was bottled under insanitary conditions as the reason for the recall. The agency did not specify the exact nature of the sanitary deficiencies in its enforcement report.

The company notified consignees and/or the public using multiple communication methods, including combinations of email, fax, letter, press release, telephone, or in-person visits, according to the FDA filing. However, the enforcement report notes that no formal press release was issued specifically for the recall.

As of the FDAs latest update, the recall remains ongoing and has not been terminated.

Consumers who purchased one-gallon Valley Springs bottled water products in Illinois or Wisconsin are advised to check the UPC codes and discontinue use of affected items. Retailers and distributors have been instructed to remove the products from sale.


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