Consumer News: The Lowe’s money-saving tricks most shoppers miss

As retailers tighten return rules, more shoppers are stuck with unwanted items

• Stricter return policies mean more shoppers are stuck with items they dont want, making return-less purchases increasingly common.

• Unwanted items dont have to be a total loss reselling, gifting, or donating can help consumers recoup value or reduce clutter.

• Reading return policies before you buy can save time, money, and frustration, especially as fees and shorter windows become the norm.

Returning something you dont want used to be simple: print a label, drop it off, get your money back. But lately, that process feels anything but easy.

Between new return fees, shorter deadlines, and confusing fine print, many shoppers are finding that sending items back just isnt worth the hassle anymore especially for lower-priced purchases.

So what are consumers supposed to do with items they never planned to keep?

ConsumerAffairs spoke with Beth Klongpayabal, Business Analytics Manager at Savings.com, to learn about the impact of stricter return policies, and how they are quietly changing how shoppers behave and how much money they leave on the table.

How do you recoup the value of return-less items?

If youre stuck with gifts after the holidays that you have no real use for, it can be hard to know what the next steps are. Klongpayabal shared her best advice for things that you cant return.

When a retailer lets you keep the item and refunds you without a return, it can feel like youre holding something you never wanted, she said.

First, Id consider reselling the item through platforms that match the category. Facebook Marketplace and eBay give you access to a wide audience, while niche sites like Poshmark (for fashion) or Decluttr (for electronics) attract buyers who are specifically looking for what youre selling. Online garage sale groups are also surprisingly effective for larger or bulky items. People in my area love a good unboxed or new-with-tags deal and they go fast.

Plan before you buy

If you often find yourself stuck with things that you cant return, Klongpayabal says that planning out your purchases can help eliminate some clutter.

Take a moment to read the return policy before checkout, paying attention to deadlines, restocking fees, and whether they issue store credit instead of cash, she said.

If youre unsure about fit or quality, look for retailers with generous standard return windows or buy from stores where you can return in person. Some shoppers order items in two sizes or versions with the intention of returning one, but that only works if the policy supports easy returns. Being proactive saves time, money, and clutter down the road.

Different marketplaces for different things

Klongpayabal explained that shoppers can utilize different resale marketplaces depending on what it is theyre trying to get rid of.

Here are her recommendations:

• For general goods: eBay remains a go-to for me because I can usually find buyers quickly and Im not limited by local interest, she said.

• For clothing and accessories: Poshmark, ThredUp, and Depop are great choices and being new-with-tags can help your items stand out. Also, there are consignment or resale shops in most areas that are looking for inventory, and you get quick cash in return.

• For electronics and gadgets: List in local garage sale groups. Dont hassle with the risk of shipping.

• For furniture and bulky items: Facebook Marketplace or even Craigslist eliminate shipping even though the buyers on these platforms can be hit or miss.

Another piece of advice: If an item doesnt move on one of these sites, theres always the option of having a garage sale when the weather warms up.

Donations always help

When all else fails, donating is always a generous option that also helps you get rid of items that may be cluttering your home. Local charities, shelters, or community centers can always use items in good quality even if you dont have a use for them.

Gift items to friends or family who might use them, Klongpayabal suggested.

I sometimes have good intentions of donating to a charity, but procrastination leaves me with clutter. To avoid that, I post items for free in a Buy Nothing group online. They have groups like this all over the country. It lets the item find a home, and I like it because its helping someone in my own community.

How fake celebrity ads, AI deepfakes, and miracle pills are putting consumers at risk

• Scammers are using AI and celebrity deepfakes to sell fake GLP-1 weight-loss pills, creating ads that look and sound legitimate but lead to fraudulent or unsafe products.

• Many scam sites skip basic medical safeguards, such as prescriptions, health screenings, and clear disclosures putting consumers at risk of financial loss and serious health harm.

• Verifying pharmacies through trusted tools is the best defense, especially as online weight-loss grow more sophisticated and harder to spot on social media.

If youve been scrolling online lately, chances are youve seen the ads: a familiar celebrity face, a convincing doctors endorsement, and a promise of fast, effortless weight loss all without needles, prescriptions, or high prices. With GLP-1 medications dominating weight-loss conversations, scammers are betting consumers wont look twice before clicking buy now.

As demand for GLP-1 treatments grows especially with new pill options entering the market so does the opportunity for fraud. Investigators have uncovered a surge of fake weight-loss pill using AI-generated deepfake videos, fabricated reviews, and misleading free trial offers. Some feature well-known figures like Oprah Winfrey or Kelly Clarkson, while others impersonate real doctors to create a false sense of medical legitimacy.

The result? Consumers charged hundreds of dollars for products that either never arrive or arent real medications at all.

To understand how these work and how to avoid them ConsumerAffairs spoke with Brian Long, CEO and co-founder of Adaptive Security; Leyla Bilge, Global Head of Scam Research at Avast; and Dr. Ross Phan, Director of Pharmacy Verification & Information at PharmacyChecker. They break down why GLP-1 hype has become a magnet for fraud, the red flags most shoppers miss, and what consumers should know before trusting any weight-loss pill they see online.

How AI is making weight-loss harder to spot

According to Long, todays look nothing like the obvious spam ads of the past. Generative AI allows scammers to create polished videos featuring fake doctors, testimonials, and spokespersons at a fraction of the cost and then push them out at massive scale through social media and search ads.

To build trust, scammers also manufacture context. Fake news layouts, copied media logos, clinical-sounding language, and professional visuals all serve as trust cues that many consumers mistake for verification. AI makes it easy to test endless versions of these ads and keep only the ones that convert, helping evolve faster than consumer awareness or regulation.

Leyla Bilge, Global Head of Scam Research at Avast, says some of the most convincing use AI-generated videos impersonating Oprah Winfrey.

These deepfakes closely mimic her voice, expressions, and tone, making it feel like a real endorsement. The videos are then paired with paid ads or social posts that link to fake pharmacy websites designed to exploit urgency, trust, and celebrity familiarity.

Red flags consumers often miss

Celebrity deepfakes may grab attention, but experts say the most dangerous warning signs are often more subtle.

• The purchase process skips basic medical safeguards. Legitimate GLP-1 providers require a prescription, medical intake, screening for contraindications, medication interaction checks, and follow-up monitoring. often bypass all of that.

• Unclear disclosure about whats actually being sold. Some sites blur the line between FDA-approved GLP-1 medications and compounded drugs, which are custom-mixed by pharmacies and not individually FDA-approved.

• Promises of guaranteed or dramatic results. While five-star reviews may look reassuring, theyre easy to fake at scale.

Dont let a wall of five-star reviews do the thinking for you, Long said. Reviews and testimonials are easy to fake at scale, and the FTCs Consumer Reviews and Testimonials Rule targets deceptive review and testimonial practices.

Rogue pharmacies can appear more legitimate than ever, using misleading visuals and claims to gain consumer trust, Dr. Phan said. This makes it increasingly difficult for people to distinguish between safe, accredited pharmacies from dangerous or unlicensed websites.

How to protect yourself before you buy

Experts agree consumers dont need medical training to stay safe just a short checklist:

• Verify independently. Use tools like FDA BeSafeRx, NABPs Safe.Pharmacy, or PharmacyCheckers verification resources instead of trusting website badges or logos.

• Watch the prescription rules. GLP-1 medications require a prescription. No prescription needed is a hard stop.

• Be skeptical of ads and free trials. Celebrities rarely promote prescription drugs, and legitimate pharmacies dont offer free trials of prescription medications.

• Pause before paying. Once you share your money or personal health information, youre playing defense.

Find real savings hiding in plain sight

• Dont be afraid to ask. At Lowes, damaged items, floor models, and canceled special orders can unlock 1060%+ off just by asking the right employee.

• Decode the price tags. Yellow clearance labels, price endings, and back-aisle items reveal when prices are truly bottomed out and when waiting can pay off.

• Shop the dead zones. The best deals show up after demand drops, not during holidays plus easy wins like mis-tint paint and hidden clearance sections.

Lowes has a great selection of home improvement products, and their pricing is pretty darn competitive. However, there exist some clever ways to save even more moneyif you know what youre doing.

From knowing when to ask for a discount, to how to read their price tags, to where in the store you canfind the best deals, these seven tips will hopefully change the way you shop at Lowes forever.

1. Ask for a discount on damaged items

Lowes employees are encouraged to mark stuff down forshoppers if there's damage, as those items are hard to sell at full-price.

The damage can be as simple as dented packaging, cosmetic flaws, sun fading, missing manuals, or even shelf wear.

Look for this most often on these items:

• Ceiling fans and lighting fixtures (fragile boxes).
• Grills and patio sets (warehouse handling damage).
• Power tools with beat-up packaging.
• Vanities, toilets, and sinks with damaged boxes from shipping.

The markdown depends on how badly Lowes wants the item gone. But Ill often start by asking for a 20% discount and settle for 10-15% off.

Also, keep in mind that bigger items = more flexibility, as Lowes hates storing bulky merchandise, especially at the end of the season when theyre trying to clear out merchandise to make room for new stuff.

Pro tip: Point out the flaw in a polite, conversational way. Dont exaggerate the damage. Ask an employee in that specific department for a discount. Dont wait until checkout as cashiers have limited authority.

2. The Lowes price tag decoder

Heres how to decode Lowes pricing signals like an insider and know when to buy and when to wait for a better deal.

Yellow Tags = Clearance (but not all clearance is equal)

While yellow price tags are the universal signal that an item is on clearance, there are a couple secrets to tell how good the deal is and if it might get better.

Take a close look at those yellow price stickers:

• N below the Barcode I was told by an employee that this means the item is discontinued and its up to the manager to lower the price further. The price is probably not the lowest its going to get, so if theres a lot of inventory, wait until the price goes down to buy it.
• No N below the Barcode This means the item is priced to sell and its at a rock-bottom price. The best advice is to buy it before its gone.
• .02 Liquidation The product has been liquidated and the vendor has typically already paid Lowes for it. If you find one of these on the sales floor by accident, you can try and buy it, but you probably wont be able to.

3. Always negotiate a deal on floor model appliances

Floor model appliances at Lowes are some of the better deals you can find on refrigerators, ovens, dishwashers, and washing machines.

Whether theyre a return or simply a display model that they need to sell, you can often get a better deal by doing the following:

Hunt for flaws

Dents, scratches, chipped paint, torn boxes, missing manuallook for any visible imperfection as it gives you a legitimate reason to ask for another 10% off.

Bundle to boost leverage

Negotiation works best when youre buying multiple items. Pair big purchases like a washer and dryer, or a refrigerator and microwave and ask an employee if a discount is available if you buy both now.

Pro tip: Lowes typically marks down already-reduced appliances every 710 days, especially floor models, damaged items, or repaired returns. So be sure to flip over the Reduced price tag and youll see the following information:

• The date the item first went on clearance.
• How many times its been marked down.

If youre near the seven-day mark, waiting another day or two can mean an extra 2025% off, assuming the item doesnt sell first.

4. Buy paint the frugal way and save big

Mis-tint and abandoned custom paint is one of the easiest wins in the store. This is especially true if youre simply looking for a neutral color and not super picky about brand.

Lowes is always mixing paint that customers either dont pick-up or reject. This happens literally every day. Those cans get marked down quickly because they cant be returned to normal inventory.

These paints are:

• Brand new
• Fully usable
• Often premium brands

You can find the oops paint rack right next to the paint mixing station. Just ask if you cant locate it.

Employees usually put a sample of the color on the lid so you know exactly what youre getting.

You can typically find gallons of premium paint for just $5-$10, and quarts for only $1-2.

Pro tip: These mis-tint paints are ideal for garages, basements, closets, fences, rentals, or accent walls. Contractors use mis-tints constantly for special projects and many homeowners just havent caught on yet.

5. Make The Back Aisle your first stop

At Lowes, one of the easiest ways to score deals is to head straight to the back of the store to the clearance section called The Back Aisle.

At most locations, this clearance section exists along the middle of the back wall.

This is where each department dumps its deep-discount leftovers, often marked down 5075% off.

You wont find big-ticket items here, but you will find lots of useful stuff for super cheap:

• Paint brushes and rollers
• Batteries and flashlights
• Garden tools and planters
• Cleaning supplies
• Lawn and seasonal items

None of it is glamorous, but its the kind of everyday stuff that adds up fast if you buy it at full price.

A quick walk through the back aisle can easily knock $20$40 off your total without changing what you planned to buy.

6. Shop seasonal dead zones, not holidays

Holiday sales at Lowes are designed to move lots of stuff quickly, while clearance deals are designed to eliminate all the leftovers.

This means that Lowes starts to discount seasonal items when customers interest drops, not necessarily when the season officially ends.

Here are the best seasonal dead zones to target:

• Patio furniture: Late AugustSeptember When back-to-school season rolls around it kills the demand, and Lowes wants the floor space back.
• Lawn equipment: October The grass stops growing and interest drops fast.
• Space heaters: February - Cold fatigue sets in even though winter isnt over.
• Snow blowers: March - One warm week and stores often start toclear them out.

These markdowns often happen fairly quietly, without any banners or ads.

So, if youre in the market for any of these items, visit regularly and snatch the deal when it inevitably pops up.

7. Special order cancellations are gold mines

When shopping for appliances, doors, windows, or flooring, always ask if there are any canceled or returned special orders.

These are often instant write-offs for the store, which means managers are far more flexible on price. If youre renovating and not picky about exact styles or brands, this can save you some serious money.

Theyll often sell them at a big discount, typically 30-60% off the retail price, to get rid of them quickly.

This includes:

• Custom doors and windows
• Vanities and cabinets
• Flooring and tile
• Countertops and fixtures

Ask an employee about any abandoned special-orders and they can point you in the right direction. Its important to ask, as many never hit the main sales floor so you wouldnt know otherwise.

Pro tip: Dont be afraid to also ask at the Pro Desk or customer service directly. If youre flexible on size, color, and finish, you can score some great deals on other peoples cancellations.

What shoppers should know about loyalty program risks

• Points arent cash. Dunkin added a one-year expiration rule, costing a loyal customer $260 proof rewards can disappear when terms change.

• Free rewards arent free. You pay with your data, which companies use to market harder and quietly tighten programs later.

• This happens everywhere. Airlines, credit cards, and retailers do the same, so redeem early and dont hoard points.

For years, Dunkin rewards points felt like found money. Something loyal customers could stash and use later for free coffee, breakfast sandwiches, or an occasional family treat.

But a recent policy change shows how quickly that value can disappear.

According to reporting by CBS Boston, Dunkin quietly updated its rewards program last fall, adding an expiration rule that limits points to one year from the end of the month theyre earned.

The change caught many customers off guard, including one Massachusetts man who lost the equivalent of $260 in rewards overnight.

Why loyalty points arent really 'yours'

While cases like this might feel unfair, especially if you had your points stripped from you, theyre rarely illegal.

Companies generally have the right to change loyalty programs at any time. For example, Chipotle recently won a court ruling allowing them to expire reward points after 180 days.

The fine print most people skip over usually spells it out. Specifically, rewards have no cash value, expiration rules can change, and programs can be modified or canceled entirely.

The one thing that rubs some loyal customers the wrong way is that even long-time customers dont get grandfathered protection.

So, the biggest takeaway here is that reward points arent actually yours until you redeem them for something tangible. In other words, use them before you lose them.

The hidden cost of 'free'rewards

Customers dont just pay with via their purchases; they pay with their data.

Every scan of your rewards app feeds companies detailed information about your buying habits, timing, locations, and preferences.

Information theyll use to send you targeted promotions, potentially adjust prices, and push higher-margin items on you.

So always keep in mind that youre trading your information for possible future discounts that can disappear overnight.

This isnt just a Dunkin issue

Dunkin isnt alone in this. Airlines have quietly raised award ticket prices. Credit card issuers have trimmed benefits and boosted redemption thresholds. Retailers have even added expiration dates on rewards where none existed before.

The pattern is usually the same: loyalty programs hand out cool freebies to attract users, then tighten once customers are hooked.

When backlash hits social media, companies often ride it out, knowing most customers wont walk away entirely.

How to protect yourself from losing rewards

If you participate in loyalty programs, here are a few habits that can limit your risk:

• Redeem early and often. Hoarding points for years is risky. If you see usable value now, take it.
• Track expiration dates manually. Dont rely on app notifications alone. Get in the habit of setting calendar reminders for large balances.
• Avoid savings account thinking. Points arent money, and theyre definitely not protected like a bank account is.
• Read update emails. Policy changes are often buried in routine app messages and emails.