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The fine print most Amazon shoppers miss

By Kyle James of ConsumerAffairs
April 29, 2026
  • Most items come with a 30-day return window, but the exact rules can vary depending on the product category and whether its sold by Amazon or a third-party seller.

  • Returns arent always free you may pay shipping or see deductions if youre returning something you simply dont want, especially with third-party sellers.

  • Start your return early and keep all packaging and accessories to avoid delays, extra fees, or reduced refunds once the item is inspected.


Shopping with Amazon is convenient, but returns can get a little confusing.

Between different return windows, seller rules, and occasional fees, its not always as simple as free returns, no questions asked. But once you understand how their system works, returning items (and avoiding unnecessary costs) becomes much easier.

Heres a full breakdown of Amazons return policy, along with some practical tips to make it work in your favor.

The basics: Most items have a 30-day return window

For the majority of items sold and fulfilled by Amazon, you have 30 days after delivery to return them.

That includes:

  • Electronics
  • Clothing and shoes
  • Household items
  • Most third-party seller items (but not all more on that below)

Refunds are typically issued to your original payment method once the item is received and processed.

Start your return as soon as you know something isnt right. You dont need to ship it back immediately, but by initiating the return, it locks in your eligibility and you dont have to worry about missing the return window.

Pro tip: Dont ignore Amazons extended holiday return policy. Every year, items purchased between November 1 and December 31 can be returned through January 31 of the following year. This makes it much easier to shop early for the holidays, since gift recipients still have plenty of time to return or exchange items after the season ends.

Not everything follows the same rules

This is where many Amazon shoppers get tripped up.

Some items have different return windows or restrictions, including:

  • Apple products: 15 days
  • Amazon Haul items: 15 days
  • Digital content (books/music): Seven days (if not used/downloaded)
  • Amazon Renewed:
    • 90 days (standard)
    • 365 days (Premium condition)
  • Wedding registry gifts: 180 days
  • Baby registry items: 365 days
  • Holiday purchases: Extended (often until late January)

Non-returnable items include:

  • Gift cards
  • Downloadable software
  • Perishable groceries
  • Some personal care items
  • Live plants, insects, or hazardous materials

Always check the Return Policy section on the product page before buying.

Pro tip: If youre buying a gift or something seasonal, double-check the return window, as it may be shorter than you expect.

Third-party sellers: Read the fine print

Its important to keep in mind that not everything on Amazon is sold by Amazon itself.

Items sold by third-party sellers may have:

  • Different return policies
  • Restocking fees
  • Buyer-paid return shipping

Most sellers follow Amazons general guidelines, but theyre allowed some flexibility.

Action step: Look for Sold by and Fulfilled by on the product page. When you see Fulfilled by Amazon you know that returns will be easier.

Are Amazon returns really free?

Often returns are completely free with Amazon, but not always.

Free returns typically apply when:

  • The item is defective
  • The wrong item was sent
  • The item arrived damaged

But if youre returning something because you changed your mind, it didnt fit, or you no longer want it, youll typically have to pay return shipping or see a small deduction from your refund.

When selecting a return reason, always be accurate, but also understand that some reasons may trigger fees.

How to return an item (step-by-step)

  1. Go to Your Orders
  2. Select the item and click Return or Replace
  3. Choose a return reason
  4. Select your refund method
  5. Choose how youll send it back

Youll then get:

  • A QR code (no box or label needed at some locations)
  • Or a printable return label

Return options: More convenient than ever

Amazon has expanded their return drop-off options significantly.

When you initiate your return, youll be told what your options are in your area.

You can return items at:

  • The UPS Store
  • FedEx Office
  • Kohl's
  • Staples
  • Whole Foods Market
  • Other grocery stores in your area (I have a Save Mart in my town that now takes Amazon returns via a kiosk.)

Many of these locations:

  • Pack the item for you
  • Dont require a box
  • Accept QR codes

Pro tip: Choose the no box, no label option whenever possible, as its the fastest and easiest.

Watch out for restocking fees

In some cases, Amazon may charge a restocking fee, especially if:

  • The item is returned used or damaged
  • Parts or packaging are missing
  • You return it outside the policy guidelines

Action step: Its very smart to keep original packaging and accessories until youre sure youre keeping the item.

Return-less refunds: When you keep the item

Sometimes Amazon will tell you to keep the item and they'll still refund you your money.

These return-less refunds usually happens when:

  • The item is low-cost
  • Return shipping would cost more than the item
  • Theres a quality issue

Youll be told to keep it, donate it, or to discard the item. Ive also had it happen on items that contain liquids or are health related. In most cases, Amazon doesnt want them back, as theyd have to throw them away.

This isnt something you can request, so its not worth trying to game the system to try and get free stuff. But rather, its automatically determined by Amazons internal system.

Common mistakes that cost you money

Even experienced shoppers make these mistakes when it comes to Amazons return policy:

  • Waiting too long:If you miss the return window, you may be stuck with the item.

Pro tip: Ive found that if you start a live chat and apologize that you're late on your return, theyll typically make an exception and let you return the item. This is especially the case if the item is still brand new and youre only seven to 14 days past the 30-day window.

  • Throwing away packaging too soon:Missing boxes or parts can potentially reduce your refund.
  • Not checking seller policies:Those third-party returns can be stricter, so make sure whos fulfilling your order before youcomplete checkout.

You definitely can abuse their policy

If youre returning a large percentage of what you buy, Amazon is going to notice. At some point, they can flag your account and temporarily block you from making additional returns.

The same goes for starting returns and never actually sending the item back. Do it enough times, and it can raise red flags.

Behind the scenes, Amazon tracks something called your concessions limit. I was told this is essentially a threshold amount they assign based on your return and refund history. It could be a $500 threshold, or it could be closer to $1,000 Amazon keeps the actual amount close to their vest.

I was also told they have employees that review accounts and sets these limits for users who they think are pushing the policy too far. If you go over that limit, your account can get labeled for concession abuse.

In plain terms, that means if Amazon sees a pattern of frequent refunds, credits, or return-related requests, theyre not going to keep approving them.

Once youre flagged, future returns can be denied altogether, even if the request would normally qualify.

The good news is that you wont be blindsided. Amazon typically sends a warning email first before taking any action, which gives you a chance to course-correct.

How to avoid returns in the first place

The easiest way to win at returns is to avoid them altogether.

Before buying:

  • Read reviews carefully (especially recent reviews, as those tell you what the current version is like).
  • Always check sizing charts and product dimensions when available.
  • Be sure to look at any customer photos and videos that come from legit buyers.
  • Avoid too good to be true listings. Always trust your gut, if the deal seems to good to be true, it probably is.

What to do if your return is denied

If your return is rejected or your refund seems incorrect:

  1. Contact Amazon customer service
  2. Provide photos or documentation
  3. Escalate if needed

Amazon is generally customer-friendly, but you need to be sure to follow up.




Posted: 2026-04-29 21:42:51

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Consumer News: Experimental pill could change treatment for advanced pancreatic cancer
Fri, 26 Jun 2026 19:07:08 +0000

Large clinical trial finds targeted therapy helped patients live longer than chemotherapy

By Kristen Dalli of ConsumerAffairs
June 26, 2026
  • An experimental targeted drug nearly doubled median survival for people with previously treated metastatic pancreatic cancer.

  • The phase three clinical trial compared the daily pill with standard chemotherapy in nearly 500 patients worldwide.

  • Researchers say the findings could lead to a new treatment option for patients with few effective alternatives.

Pancreatic cancer is one of the most difficult cancers to treat, especially after it has spread to other parts of the body and stopped responding to initial therapy. For many patients in that situation, treatment options are limited and survival has historically remained short.

Now, a large international clinical trial is offering new hope with an experimental targeted drug that significantly outperformed standard chemotherapy.

The medication, called daraxonrasib, works differently from traditional chemotherapy. Instead of attacking rapidly growing cells, it targets the RAS signaling pathway, which drives the growth of more than 90% of pancreatic cancers.

According to researchers, the study marks the first time a phase three trial has shown such a substantial survival benefit over chemotherapy for patients with previously treated metastatic pancreatic cancer.

For years weve made incremental gains in treating pancreatic cancer, researcher Dr. Zev Wainberg said in a news release.

Now, for the first time, we have demonstrated that targeted inhibition of RAS using an oral inhibitor is changing the landscape of this terrible disease. Seeing this magnitude of benefit in a randomized phase three study is very encouraging for all patients with advanced pancreatic cancer and is a paradigm shift in this deadly disease.

The study

The phase three trial enrolled 479 adults with metastatic pancreatic ductal adenocarcinoma whose cancer had continued growing after one previous course of chemotherapy.

Participants were randomly assigned to receive either a 300-milligram daily dose of daraxonrasib or one of several commonly used chemotherapy treatments selected by their physician.

Researchers followed patients to compare how long they lived overall, how long their cancer remained under control, how their tumors responded to treatment, and how the therapies affected quality of life.

They also monitored side effects throughout the study. Because the trial randomly assigned participants to one treatment or the other, researchers were able to directly compare outcomes between the two groups.

The results

The results were striking. Patients who received daraxonrasib had a median overall survival of 13.2 months, compared with 6.7 months for those treated with chemotherapy.

The drug also delayed disease progression for longer and produced higher tumor response rates.

Patients taking daraxonrasib generally maintained their quality of life for a longer period, although side effects were common. The most frequently reported side effects included rash, diarrhea, and nausea, while serious treatment-related side effects occurred less often than with chemotherapy.

For consumers, these findings represent an encouraging step forward rather than an immediate change in care. Daraxonrasib remains an experimental treatment, but the results suggest it could become a valuable option for patients whose metastatic pancreatic cancer has progressed after initial chemotherapy.

While additional regulatory review is still needed before the drug becomes widely available, the study offers new optimism for a disease that has long had few effective treatment options.

Were this drug to be approved by the FDA, it would mark a dramatic shift in how pancreatic cancer is treated, researcher Brian Wolpin said in a news release.


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Consumer News: The hardest places in America to insure a home
Fri, 26 Jun 2026 19:07:08 +0000

A new home insurance risk index reveals which U.S. counties face the biggest insurance challenges

By Kristen Dalli of ConsumerAffairs
June 26, 2026
  • A new Insurify analysis found that Florida, Louisiana, and North Carolina are home to many of the nation's least insurable counties, where homeowners face the highest insurance costs and risks.

  • The rankings are based on factors including natural disaster risk, home age, property values, and local insurance premiums, all of which influence how expensive and difficult it is to insure a home.

  • Experts say homeowners can help lower their insurance costs by weather-proofing their homes, shopping around for coverage regularly, and asking insurers about available discounts.

Home insurance has become more expensive and in some parts of the country, it's also becoming much harder to get.

As extreme weather events grow more frequent and costly, insurers are raising rates, limiting coverage, or pulling out of high-risk areas altogether. A new home insurance risk index from Insurify highlights the counties where homeowners are facing the greatest insurance burden, with many of the hardest-hit areas concentrated in Florida, Louisiana, and North Carolina.

To better understand what's driving these trends and what they could mean for homeowners, ConsumerAffairs spoke with Insurify Senior Economic Analyst Matt Brannon about why some counties are becoming increasingly difficult to insure and how climate risk is reshaping the home insurance market.

Identifying risk

Insurify's Home Insurance Risk Index scored more than 3,100 U.S. counties based on factors that influence how difficult and expensive it is to insure a home.

First we look at natural-hazard and extreme-weather risk, Brannon said. Counties with more vulnerability to natural disasters (e.g., wildfires, earthquakes, flooding, hail, etc.) are more prone to frequent and costly insurance claims.

The second factor assessed is the age of a county's housing stock. Because of outdated building codes, worn-down materials, and a lack of regular upkeep, older properties are more susceptible to damage from severe weather. We also look at the number of residential structures in a county and the ratio of residential to commercial structures.

Additionally, we examine the countys median home value, as insurers generally charge higher premiums for more expensive homes, since they are more costly for the insurer to afford to replace. Finally, we incorporated average annual home insurance premiums by county, which capture risk factors that physical hazard models dont fully reflect. Factors like local litigation and claims environments, crime rates, rebuilding cost inflation, and insurance market dynamics all play a part in determining how risky it is to insure a home.

Which areas have the greatest risk?

Monroe County, Florida, home to the Florida Keys, ranked as the least insurable county in the country with a score of 99.5 out of 100. Homeowners there pay an average of $22,436 per year for insurance nearly eight times the national average.

Overall, 19 of the 20 least insurable counties are located along the Gulf and Atlantic coasts, where hurricanes, storm surge, and high winds create significant risks. Jackson County, Oklahoma, was the only non-coastal county to make the top 20, largely because of its exposure to tornadoes and hail.

The report also found that Louisiana is home to three of the five least insurable counties, while California stands out on the West Coast because of wildfire risk, with Los Angeles and Santa Cruz counties both receiving scores above 95.

More broadly, the analysis found that densely-populated counties tend to have higher insurance risk scores than more rural areas, highlighting how a combination of climate threats, home values, and rebuilding costs is making insurance more expensive and in some cases, harder to obtain for millions of homeowners.

Can you lower your risk?

Because the highest risks are found in areas with extreme weather, Brannon recommends homeowners take the necessary precautions to weather-proof their homes as much as possible.

Upgrade to impact-rated windows and doors, install hurricane shutters, and consider a more wind-resistant roof, he suggested. While home hardening measures can be costly, several coastal states provide assistance programs. For example, Louisiana contains four of the nation's ten least insurable counties. Homeowners in these areas can apply for the Fortify Homes grant, which offers grants of up to $10,000 for roofing improvements.

Some insurers will even give discounts to homeowners who make these improvements. In Florida, state law requires insurers to give discounts to homeowners in risky areas who make certain weather-resistant improvements.

Do your homework

While homeowners living in these high-risk areas are likely to going to bear the brunt of higher insurance premiums, Brannon says that taking the time to do your homework and see what offers exist can potentially help you save.

The very best way to save money on home insurance is to compare rates, he said. Many people think insurance is a set it and forget it situation, but it shouldnt be. Rates can be volatile, and business strategies vary by insurer. So the company that gave you the best rate five years ago may not be the company offering the best rates for your property today.

We recommend reviewing every six months to make sure you have an affordable and adequate policy. You can also look into bundling coverage. Finally, ask your insurance agent about ways to save. They are the experts who are there to help you.


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Consumer News: America's most stressful states for drivers — and how to make your commute less miserable
Fri, 26 Jun 2026 19:07:08 +0000

The states where driving is most frustrating, with California leading the way

By Kyle James of ConsumerAffairs
June 26, 2026
  • California ranks No. 1: Heavy traffic, long commutes, and poor roads make it America's most stressful state for drivers.

  • Stress goes beyond traffic: Crashes, potholes, aggressive drivers, bad weather, and costly repairs all add to the daily commute.

  • Drive smarter: Leave early, use navigation apps, keep up with maintenance, and consider a dash cam or adaptive cruise control.

If it feels like driving has become more stressful lately, you're not imagining it.

A new study from Nicolet Law ranked the states where driving is most stressful, looking at everything from traffic congestion and commute times to road conditions, crash rates, and even weather-related disruptions.

The results may not surprise many drivers. California topped the list as the most stressful state for motorists, followed by Mississippi, Texas, Louisiana, and New Jersey.

Researchers found that California roads carry nearly 20,000 vehicles per lane each day far more than most states. Drivers also contend with long commutes and some of the country's worst road conditions.

Mississippi ranked second, largely because it had the highest fatal crash rate in the nation. Texas came in third due to a combination of dangerous weather, heavy traffic, and above-average crash rates.

Meanwhile, New Jersey earned a spot in the top five thanks to the longest average commute times in the country, with many workers spending more than an hour each day traveling to and from work.

Why driving feels more stressful

Traffic is only part of the problem. Many drivers are dealing with the following factors that can make every trip more frustrating:

  • Congested roads

  • Aggressive driving

  • Rising repair costs

  • Potholes and poor pavement

  • Longer commutes

  • Weather-related delays

  • Increased accident risks

Even short daily trips can feel slightly mentally draining when you repeatedly face crowded roads that are in poor condition.

And that is not to mention the possible financial impacts. Poor road conditions can contribute to tire damage, suspension repairs, wheel alignments, and other costly vehicle maintenance issues.

How drivers can reduce stress behind the wheel

While you can't eliminate traffic, there are several ways to make driving safer and less stressful.

  • Give yourself extra time: One of the biggest causes of driving stress is feeling rushed. Leaving just 10 to 15 minutes earlier can reduce the temptation to speed, weave through traffic, or make risky decisions.

  • Use navigation apps even on familiar routes: Apps like Google Maps and Waze can alert you to accidents, construction zones, road closures, and traffic backups and then reroute you to a faster way to get to where youre going.

  • Watch for potholes after storms: Potholes tend to rear their ugly head after a big rain and youll inevitably hit one. When you do, be sure to pay attention to signs of damage such as your steering pulling to one side, any weird tire vibrations, or any new suspension noises. By catching problems early, you can often prevent more expensive repairs down the road.

  • Take advantage of adaptive cruise control: If your vehicle has adaptive cruise control, consider using it during longer highway commutes. Many drivers find it reduces fatigue by helping maintain safe following distances by automatically braking and accelerating to keep you in the flow of traffic.

  • Consider a dash cam: A dash cam won't reduce commute time, but it can provide valuable evidence if you're involved in a crash or insurance dispute. Many quality models now cost less than $100.

  • Don't overlook vehicle maintenance: Stressful driving conditions become even worse when your vehicle isn't operating properly. Before summer road trips or long commutes, get in the habit of routinely checking tire pressure, windshield wipers, and fluid levels.


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Consumer News: Here’s another reason why it’s getting harder to buy a home
Fri, 26 Jun 2026 19:07:08 +0000

Spring housing market fizzles as homeowners hold back listings

By Mark Huffman of ConsumerAffairs
June 26, 2026
  • The spring home-selling season ended on a subdued note as fewer homeowners put their properties on the market, reflecting caution among both buyers and sellers.

  • High mortgage rates, record home prices, and economic uncertainty are discouraging new listings, even as buyers gain more negotiating power.

  • Housing experts say the slowdown could keep inventory from rising as quickly as expected, limiting relief for prospective buyers despite softer demand.

Record-high home prices that have risen much faster than the rate of inflation is one reason that its hard to buy a home. But inventory levels is another.

When home sales slow, you might think the selection would improve, but that hasnt happened this spring. The data show that homeowners increasingly decided against listing their homes amid stubbornly high borrowing costs and lingering economic uncertainty.

A new report from Redfin found that the pace of new home listings slowed significantly heading into summer, suggesting many would-be sellers are choosing to wait rather than enter a market where buyers remain cautious. The slowdown comes even as the median U.S. home sale price has climbed to a record high, a combination that has left both sides of the market reluctant to make a move.

Sluggish sales in 2026

The spring market is typically the busiest time of year for residential real estate, but 2026 has been marked by sluggish sales activity. Elevated mortgage rates continue to make monthly payments difficult for many prospective buyers, while homeowners who locked in ultra-low mortgage rates during the pandemic remain hesitant to trade them for loans carrying much higher interest rates.

"Homeowners are sitting on the sidelines because buyers are sitting on the sidelines," Redfin said in its analysis, noting that many sellers are unwilling to test the market if they believe they may have to negotiate on price or offer concessions.

The cooling in new listings follows several weeks of weakening demand indicators. Pending home sales have softened, mortgage purchase applications have eased, and buyer activity has remained below historical norms despite modest improvements in home touring activity.

Still, there are more sellers than buyers

The result is a market that is offering buyers more leverage than they have enjoyed in years.

Redfin estimates there are substantially more sellers than buyers nationwide, forcing many homeowners to compete by offering concessions such as paying closing costs, covering repairs, or buying down buyers' mortgage interest rates. A separate Redfin analysis found nearly half of recent home sales included some form of seller concession.

Fewer homeowners appear willing to list their properties. Many remain reluctant to sell because doing so would require purchasing another home at today's higher financing costs.

Others are concerned that economic uncertainty could make it harder to achieve their desired sale price.

That dynamic has prevented the large increase in housing inventory many economists expected earlier this year. While active listings have risen compared with last year, the decline in new listings could slow further inventory gains during the summer selling season.


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Consumer News: Teens who use their phones before bed may be more likely to scroll during the night
Fri, 26 Jun 2026 19:07:07 +0000

New research suggests bedtime smartphone habits could make overnight phone use more common

By Kristen Dalli of ConsumerAffairs
June 26, 2026
  • A new study found teens who spent more time on their phones before bed were more likely to use them again later that night.

  • Researchers tracked smartphone activity objectively using an app rather than relying on self-reported screen time.

  • The findings suggest cutting back on phone use before bedtime may help reduce overnight screen time.

For many teenagers, checking a phone before bed is part of the nightly routine. Whether it's scrolling social media, watching videos, texting friends, or playing games, those last few minutes of screen time can easily stretch longer than expected.

Now, new research suggests that what happens before bedtime may influence what happens after falling asleep, too.

Researchers found that when teens used their smartphones more than usual during the hour before bed, they were more likely to pick up their phones again later that same night. The study adds to researchers' understanding of how nighttime smartphone habits may develop and why late-night phone use can become a recurring pattern.

On evenings when adolescents used their smartphone more before bed, they used it for a longer time later that night, potentially leading to later bedtimes and greater sleep disruption, lead author Gina Marie Mathew said in a news release.

Limiting smartphone use before bed may help reduce nighttime phone use and thereby improve sleep among teens.

The study

The study included 229 adolescents from across the United States who owned or primarily used their own smartphones.

Participants first completed surveys about their backgrounds and sleep schedules before installing an app called RealityMeter, which objectively tracked their smartphone activity over an average of nearly 17 days.

Rather than asking teens to estimate their screen time, the researchers measured actual phone use. They focused on the hour leading up to each participant's typical bedtime and categorized activity into total smartphone use, social media use, and non-social media activities, such as messaging, gaming, or streaming videos.

The researchers then compared that pre-bedtime activity with smartphone use later in the night. Overnight use was defined as activity between midnight and 5 a.m. on school nights and between 1 a.m. and 6 a.m. on non-school nights.

They specifically examined whether teens spent at least 30 minutes using their phones during those overnight hours.

What the findings could mean

The results showed a clear pattern.

On evenings when teens spent at least 30 minutes using their phones before bed, they were more likely to spend at least 30 minutes using their phones later that same night compared with evenings when they spent less time on their devices before bed. The association was observed for overall smartphone use and for non-social media activities, while social media use showed a similar trend.

According to the researchers, this pattern suggests that smartphone use before bedtime may make additional phone use overnight more likely, increasing the opportunity for later bedtimes and interrupted sleep.

While the study did not test whether reducing bedtime phone use directly improves sleep, the researchers say limiting smartphone use before bed could be a practical strategy for helping reduce overnight phone activity and supporting healthier sleep habits.

Using passively measured, objective smartphone data allowed us to examine these associations at the within-person, nightly level, providing a granular look at how pre-bedtime phone use relates to additional late-night use in adolescents daily lives, Mathew said.


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