Product Review: Customers Prefer Apps Over Websites for Wireless and Home Internet Service

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Details: Written by CNET Reviews; Category: Reviews; Published: 19 March 2026; Created: 19 March 2026; Last Updated: 19 March 2026

When you last checked your mobile or home internet bill, did you reach for your phone or sit down with your laptop or desktop computer? According to a new J.D. Power study, people would rather access their accounts via apps than websites. And that preference is especially strong when it comes to telecom companies such as…
Product Review: Customers Prefer Apps Over Websites for Wireless and Home Internet Service

Product Review: Customers Prefer Apps Over Websites for Wireless and Home Internet Service

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