2017's Best Airlines - National Airline Scores - Regional Airline Scores
This past week has been one the worst public relations disaster for United Airlines. From the 69-year-old Doctor being dragged off the plane and the person who was bitten by a scorpion. Traveling with United Airlines was not the most popular airline in the sky. United Airlines was not the "friendly skies". RobinsPost thought it would be a good time to mention the best and worst ranked airlines. These findings are based on the research that WalletHub as done in order for you to see where each major airline ranks, based on their overall performance.
2017's Best Airlines
|
Category |
Airline |
|---|---|
|
Best Airline Overall |
Alaska Airlines |
|
Cheapest Airline |
Spirit Airlines |
|
Most Reliable Airline |
Alaska Airlines |
|
Most Comfortable Airline |
JetBlue Airways |
|
Best Airline for Pets |
Alaska Airlines |
|
Least Complained-About Airline |
Southwest Airlines |
National Airline Scores
| Metric | Max Score | American Airlines | Delta Air Lines | Southwest Airlines | United Airlines | JetBlue Airways | Alaska Airlines | Spirit Airlines | Frontier Airlines | Hawaiian Airlines | Virgin America |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Cancelled Flights | 10 | 5.81 | 7.48 | 4.98 | 6.78 | 6.36 | 8.09 | 3.01 | 6.77 | 8.52 | 5.32 |
| Delays | 20 | 3.32 | 9.28 | 1.36 | 5.03 | 0.00 | 12.31 | 7.33 | 0.24 | 9.88 | 0.99 |
| Mishandled Baggage Reports | 10 | 3.59 | 7.08 | 4.48 | 5.32 | 7.53 | 7.46 | 6.30 | 2.59 | 5.19 | 8.82 |
| Denied Boardings | 10 | 9.36 | 9.90 | 9.01 | 9.57 | 9.08 | 9.60 | 9.42 | 9.42 | 9.95 | 9.88 |
| Complaints | 15 | 13.51 | 15.00 | 15.00 | 13.73 | 15.00 | 15.00 | 9.26 | 10.06 | 14.84 | 14.15 |
| Animal Related Incidents | 15 | 12.91 | 11.52 | N/A | 9.49 | N/A | 14.16 | N/A | N/A | 0 | N/A |
| Leg Room | 4 | 4.00 | 4.00 | 4.00 | 4.00 | 4.00 | 4.00 | 0.00 | 0.00 | 0.00 | 4.00 |
| Entertainment Options | 2 | 2.00 | 2.00 | 2.00 | 2.00 | 2.00 | 2.00 | 0.00 | 0.00 | 2.00 | 2.00 |
| Wi-Fi Availability | 2 | 1.00 | 1.00 | 1.00 | 1.00 | 2.00 | 1.00 | 0.00 | 0.00 | 0.00 | 1.00 |
| Complimentary Refreshments | 2 | 2.00 | 2.00 | 2.00 | 2.00 | 2.00 | 2.00 | 0.00 | 0.00 | 2.00 | 1.00 |
| Price | 10 | 4.29 | 3.81 | 3.63 | 4.46 | 4.73 | 5.39 | 9.87 | 9.01 | 4.26 | 5.80 |
| Final Score | 100 | 61.79 | 73.08 | 55.83 | 63.38 | 62.00 | 81.02 | 53.17 | 44.82 | 56.64 | 62.30 |
Regional Airline Scores (1)
|
Metric |
Max Score |
SkyWest Airlines |
ExpressJet Airlines |
|---|---|---|---|
|
Mainly Serves |
N/A |
American, Delta, Alaska and United |
American, Delta and United |
|
Cancelled Flights |
10 |
9.23 |
4.97 |
|
Delays |
20 |
5.59 (4) |
3.43 |
|
Mishandled Baggage Reports (2) |
10 |
3.64 |
1.53 |
|
Denied Boardings (2) |
10 |
9.02 |
8.49 |
|
Complaints |
15 |
15.00 |
15.00 |
|
Animal Related Incidents |
15 |
12.81 |
13.69 |
|
Leg Room |
4 |
4.00 |
4.00 |
|
Entertainment Options (3) |
2 |
N/A |
N/A |
|
Wi-Fi Availability (3) |
2 |
N/A |
N/A |
|
Complimentary Refreshments(3) |
2 |
N/A |
N/A |
|
Price |
10 |
6.38 |
7.62 |
|
Final Score |
100 |
68.67 |
61.73 |
(1) Regional airlines that serve other major airlines.
(2) As a regional airline ExpressJet does not control baggage handling or bookings. These are handled by the main airline served.
(3) Depending on the major airline served, flights from this airline may or may not provide the service. Please see Methodology for scoring.
(4) There may be discrepancies caused by variations in how airlines code their delay data that is reported to DOT.
As a note, these regional carriers are not the only ones serving the national airlines, but the only ones that are required to report to the DoT.
For more detailed information on WalletHub's research on the best arlines please visit them to find out more.
Here is the video of the passenger being dragged of the United Airlines flight. This should never happen to Dr. David Dao.
