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The company failed to report a burn injury hazard

By Truman Lewis Consumer News: Fitbit to pay  million for failing to report burn injuries of ConsumerAffairs
January 23, 2025

The U.S. Consumer Product Safety Commission (CPSC) is announcing that Fitbit LLC, of San Francisco, California, has agreed to pay a $12.25 million civil penalty.

Thesettlement, which has been provisionally accepted by CPSC, resolves CPSCs charges that Fitbit knowingly failed to immediately report to CPSC, as required by law, that its Ionic smartwatches contained a defect that could create a substantial product hazard and created an unreasonable risk of serious injury or death to consumers.

During 2018 and 2019 and continuing into 2020, Fitbit received numerous reports of the Ionic smartwatches overheating while being worn by consumers, causing some consumers to sustain burns including second-degree and third-degree burns on their arms or wrists.

Issued a firmware update

In early 2020, Fitbit initiated a firmware update to lessenthe potential for battery overheating; however, Fitbit continued to receive reports of consumers suffering burns due to the product overheating.

Despite possessing information that reasonably supported the conclusion that the smartwatches contained a defect that could create a substantial product hazard or created an unreasonable risk of serious injury, Fitbit did not immediately report the problem to the commission as required.

The commission and Fitbit jointly announced arecall of the Ionic smartwatches on March 2, 2022. The recall stated that the firm had received at least 115 reports in the United States of the battery in the smartwatch overheating, with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns.

In addition to the $12.25 million civil penalty, the settlement agreement requires Fitbit to maintain internal controls and procedures designed to ensure compliance with the Consumer Product Safety Act (CPSA), including enhancements made to its compliance program.

Fitbit has also agreed to submit an annual report regarding its compliance program, internal controls, and internal audit of the effectiveness of compliance policies, procedures, systems and training.

About Fitbit

Acquired by Google in 2021 for about $2 billion, Fitbit is a well-known brand of wearable technology devices that track health and fitness data.

What they are:

  • Activity trackers and smartwatches: Most Fitbits are wrist-worn devices that look like watches or bands.

  • Health and fitness focus: They use sensors to track various metrics like steps taken, distance traveled, calories burned, heart rate, sleep patterns, and more.

  • Data syncing: Fitbits connect to smartphones or computers via Bluetooth to sync data to the Fitbit app, where users can view detailed information and track progress over time.

  • Variety of models: Fitbit offers a range of devices with different features, styles, and price points to cater to various needs and preferences.



Photo Credit: Consumer Affairs News Department Images


Posted: 2025-01-23 18:47:20

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More News From This Category
Consumer News: 9 mall-store hacks to maximize last-minute Christmas shopping
Tue, 16 Dec 2025 05:07:05 +0000

How to finish your gift list without impulse-buying junk

By Kyle James of ConsumerAffairs
December 16, 2025
  • Prep in 5 minutes: list sizes + backups, snap every receipt, commit to in-store returns

  • Use rewards like coupons: search email/apps, redeem reward points now, try to split transactions to reuse perks

  • Keep gifts low-risk: check inventory + pickup, buy sets/accessories, trade in old games for credit


For many shoppers, those last-minute Christmas shopping trips often go sideways for two reasons. First, you end up paying the panic tax in the form of shipping upgrades and might as well impulse buys. Second, you inevitably end up with a bunch of stuff youll have to return in January.

So, heres my frugal playbook to help you finish your shopping this year and hopefully keep your sanity and more of your hard-earned money.

Before you walk-in, try this 5-minute setup

Make a list with the sizes and backup options youre shopping for. If you dont know a shoe size, dont buy shoes. Instead, buy the gift card + small add-on combo gift instead.

Start a Receipts album on your phone. Try to photograph every receipt the second you get it as itll save you a bunch of headaches later.

Decide your return strategy now: in-store returns = usually free. Mail-in returns can come with fees at some retailers (more on that below).

1. Macys: use the buy now, adjust later trick

The hack: Typically, if you buy something and it drops in price within 10 days, Macys will do a price adjustment. But for the holidays, theyre price matching anything bought on or after November 30thall the way up until December 25th.

How to use this policy last-minute:

  • Buy the safe gifts now. Think items like coats, cookware, and small appliances.
  • Then set a reminder on your phone to check the price later this week or next.
  • If the price drops, and it often will, request the price adjustment (keep screenshots).

Frugal return move: If you think you might return an item, plan to return the product in-store. Macys in-store returns are free, but nonStar Rewards members will have to pay a whopping $9.99 which will be deducted from your refund.

2. Old Navy: treat Super Cash like a coupon

The hack: If you have Old Navy Super Cash sitting around, the worst thing you can do is forget to redeem it completely. Old Navy actually allows Rewards members to convert unused Cash Coupons to points within 30 days after the last day to redeem.

Each Cash Coupon dollar amount converts to 1 program point. Many loyal Old Navy shoppers arent aware that this conversion is possible, so make sure you take advantage and dont let your Cash Coupons expire.

How to use it last-minute:

  • Before you head to the mall, be sure to search your email for Super Cash.
  • If you find that your redemption window is not active, pivot to basics that are still worth buying (pajamas, kids layers, giftable fleece).
  • If youre still within the redemption window, be sure to convert your cash to points if youre a Rewards member, instead of losing it completely.

Smart gifts at Old Navy (fast, low-risk):

  • Family pajamas (easy win)
  • Gloves/beanies, cozy socks bundles
  • Kids basics + a pick your favorite color later note for picky kids

3. American Eagle/Aerie: use the app as your free inventory detective

The hack: The AEapp tells you whether or not an item is in-stock at a store near you. Thats a very handy feature when shopping for last-minute gifts when sizes on many popular items get wiped clean quickly.

How to use it last-minute:

  • First, search for the item in the app, then check which location has the size youre looking for.
  • If youre truly racing the clock, be sure to use in-store pickup. AE says items marked as Free Pickup Today can be ready in about 2 hours.

Gift ideas that dont backfire:

  • Aerie: loungewear, bralettes (if you know their vibe), cozy sets
  • AE: hoodies, flannels, denim (only if you know size)

4. Victorias Secret / PINK: split transactions to use more rewards

The hack: Victorias Secret allows you to apply up to 3 Member Rewards per purchase. So, if you have more than that, heres the trick so you dont waste any of them.

How to use it last-minute:

  • If you have 5 rewards, be sure to do two separate transactions (3 rewards on one, 2 on the other).
  • VS also allows up to 2 compatible offer codes per order (keep in mind that rewards apply separately when youre logged in).

Low-risk gift moves here:

  • Fragrance mists + lotion set (easy to exchange)
  • Robe/slippers
  • PINK lounge sets (these are size-friendly)

5. Sephora: turn points into instant savings

The hack: If youre a Sephora Beauty Insider member you get $10 off for every 500 points earned. And you can only use the $10 discount once per transaction, on a minimum $10 purchase.

Its actually one of the better free loyalty programs around, but many members forget to redeem their $10. This serves as your reminder to use it on any last-minute gifts this year.

How to use it last-minute:

  • If youre at/over 500 points and youre buying gifts anyway, redeem the $10.
  • Keep in mind that you can only use one $10 reward per transaction. So if youve got 1,000+ points and youre buying multiple gifts anyway, splitting into two transactions lets you redeem it twice (500 points each time).

Low-risk Sephora gifts:

  • Mini sets (fragrance, skincare, hair)
  • Best of samplers
  • A gift card + a travel-size add-on (looks thoughtful, avoids shade-matching disasters)

6. Bath & Body Works: join rewards before you pay

The hack:Bath & Body Works loyalty program is pretty darn solid and you should consider joining it before doing any last-minute shopping. Specifically, youll earn 10 points for every $1 spent and 1,000 points will get you a completely free product up to $16.50 in value.

How to use it last-minute:

  • If youre buying multiple gifts, put them on one account so you hit the reward faster.
  • If youre close to the threshold, add one practical item (like hand soap) to cross it and earn the freebie.

Fast gift ideas here:

  • Hand soap bundles (teacher gifts)
  • Candle + wallflower set
  • Mens body care sets (easy)

7. H&M: grab the welcome offer, then use points like a coupon

The hack:H&Ms membership page lists a welcome offer for 10% off your next purchase. Plus, youll earn points on every purchase. Specifically, $1 equals 1 point and 200 points = a $5 reward.

How to use it last-minute:

  • If youre not a member, sign up and get the 10% off welcome deal.
  • Put all your H&M gifts in one transaction so your points will stack faster.

Smart H&M gifts:

  • Accessories (scarves, beanies, gloves)
  • Basics (tees, socks) + a small fun item (holiday pajamas)

8. Nordstrom Rack: returns are easy in-store, not-so-free by mail

The hack: Nordstrom Rack says store purchases can be returned for a full refund within 30 days, and you can return to any Nordstrom or Nordstrom Rack store for free.

But it also states for returns by mail, a $9.95 returns shipping charge is deducted from your refund for everypre-paid label used.

How to use it last-minute:

  • Buy risky gifts only if youre willing to do in-store returns.
  • Photograph receipts immediately and keep the tags attached.

Best Rack gifts:

  • Designer accessories (wallets, scarves)
  • Beauty sets at a discount
  • Athleisure basics

9. GameStop: trade-in credit can fund last-minute gifts

The hack: If youve got old games/controllers/consoles, consider trading them in for free money that you can use on your last-minute gifts this year.

GameStops trade-in page notes that youll get the highest trade value when products are in good condition and have all necessary components. They'll determine the exact value of your trade when you visit a GameStop location.

How to use it last-minute:

  • Bring chargers, cables, cases, anything that came with it.
  • Use your credit for stocking stuffers like digital currency cards, accessories, headsets, etc. These gift ideas are much easier than guessing someones exact wish-list game.

Read More ...


Consumer News: The modern holiday dilemma: Save money, save time, or save tradition
Mon, 15 Dec 2025 23:07:05 +0000

How inflation, AI, and nostalgia are shaping celebrations across America

By Kristen Dalli of ConsumerAffairs
December 15, 2025

  • Americans are turning to AI to save time during an overwhelming holiday season, with more than one in three people using tools like ChatGPT to help write holiday cards and gift messages.

  • Rising costs are changing how families talk about gift-giving, with most parents saying Santa is bringing fewer presents as inflation continues to strain budgets.

  • Despite cutting back, consumers still crave meaningful celebrations, leading many to prioritize simpler traditions, thoughtful low-cost gifts, and experiences over spending big.


The holidays are supposed to feel magical. However, for many Americans this year, they also feel expensive, exhausting, and a little different than they used to.

With inflation still stretching household budgets, parents are getting creative with gift-giving, consumers are leaning on technology to save time and money, and long-standing traditions are quietly being rewritten.

Key findings from the study

A new study from Refine Packaging reveals just how much holiday celebrations are evolving.

More than one in three Americans are now using tools like ChatGPT to help write holiday card messages, signaling a growing desire for efficiency during an already overwhelming season. At the same time, over 70% of parents admit theyre blaming Santa for having fewer presents under the treea reflection of how rising costs are reshaping not just spending habits, but the stories families tell their kids.

Yet alongside these changes is a strong pull toward nostalgia and emotional connection. Even as AI steps in to help craft the perfect message and budgets tighten, consumers still want celebrations to feel personal, sincere, and meaningful.

ConsumerAffairs spoke with Alex Jasin, Co-Founder and CMO of Refine Packaging, to break down how inflation, artificial intelligence, and a return to simpler traditions are colliding, and what it all means for the future of the holidays.

The AI craze

Refine Packaging surveyed 1,000 U.S. adults about their holiday spending, AI use, packaging habits, and meal planning.

One of the primary findings from the study was that 37% of people are turning to AI tools like ChatGPT to help write holiday cards. According to Jasin, that points to how mentally maxed out many feel right now.

Holiday cards are one of those well-meaning traditions that take more energy than people expect, especially when youre writing the same message dozens of times, he said. Using AI doesnt necessarily mean people care less, its often just a way to get it done without adding more stress to the pile.

Additionally, nearly two in five respondents said they plan to use AI to write gift messages or cards. Jasin said thats likely about having a starting point, not avoiding effort altogether.

The emotional impact depends more on how personal the message feels than who typed the first draft, he said. But if the final result feels too generic, thats where the sentiment can get lost.

Pointing fingers at Santa

The study also found that 72% of parents are adjusting the story about Santa, whether thats saying hes helping other kids or just bringing fewer gifts this year. Jasin says this is likely a reflection of how tight things feel financially right now for many parents.

Telling a kid we cant afford it isnt always a conversation parents are ready for, especially when theyre already under financial stress, he said. Using Santa as a buffer helps protect the magic while also managing expectations.

In the survey, 22% of parents said theyre telling their kids Santa is focusing on families in need, which can encourage empathy and shift the focus from receiving to giving. That could be a positive outcome. But if this change becomes the norm year after year, and nothing replaces the excitement of traditions, theres a chance the holidays start to feel less joyful and more about whats missing. The tone families set matter just as much as whats under the tree.

Updating traditions

Balancing budgets and expectations is something just about everyone can relate to. This holiday season, focus on how to maintain traditions or create new ones without breaking the bank.

Our data points to people leaning into smaller joys, things like cozy clothes, seasonal snacks, or thoughtful low-cost gifts, Jasin said. For parents, the key may be shifting away from pressure to go big. Big-ticket gifts arent the only way to make a moment memorable. When expectations are clear and grounded in whats doable, it takes a lot of stress out of the season.


Read More ...


Consumer News: When getting care feels too costly: Why millions of Americans are skipping the doctor
Mon, 15 Dec 2025 23:07:05 +0000

A new survey finds medical costs are pushing families to delay treatment, rack up debt, and make tough financial tradeoffs

By Kristen Dalli of ConsumerAffairs
December 15, 2025

  • A new survey found that 58% of adults impacted by a serious injury have delayed or skipped medical care because the cost felt out of reach.
  • Many families are cutting back on essentials like groceries, falling behind on rent or mortgage payments, and postponing long-term goals just to keep up with medical bills.

  • Financial assistance programs, payment plans, and billing reviews can help ease the burden, and experts say skipping care isnt a personal failure but a systemic problem.


For many Americans, the decision to see a doctor isnt just about health anymore its about money.

With inflation squeezing household budgets and job stability still shaky for many, more people are asking themselves a difficult question: Is medical care really worth the cost?

According to a new study from Leslie Law Firm, that question is leading a majority of Americans to take a risky step skipping medical care altogether. The survey, which polled 1,000 U.S. adults whose households were impacted by a serious injury, found that 58% have delayed or avoided care because it felt financially out of reach. And for families already dealing with lost income, mounting bills, or long-term recovery, those choices can quickly snowball into lasting financial strain.

ConsumerAffairs spoke with Suzanne Leslie, owner of Leslie Law Firm, to learn how injury-related medical debt is forcing families to cut back on essentials, turn to unconventional sources for health advice, and make tradeoffs that can affect both their finances and their well-being for years to come.

Financial barriers

According to Leslie, cost remains the top barrier to consumers seeking out medical care across the country.

The biggest barrier is the sheer cost of accessing care, even if youre insured, she explained. When 58% are skipping treatment because of financial concerns, its about a lot more than just medical bills.

Theres a lot to unpack: lost wages, high deductibles, and the fear that one injury could be the catalyst to wreck your entire budget for months to come.

Financial instability

When medical bills start piling up, it can be common for those financial concerns to start bleeding into other areas of consumers lives.

Medical debt often forces people into impossible trade-offs, and the ripple effects are severe, Leslie said.

In our findings, 57% cut back on groceries, 25% fell behind on rent or mortgage payments, and 37% reduced their retirement savings. These setbacks dont just strain the short term they push long-term financial goals further out of reach and leave households more exposed to future emergencies.

However, there is hope for consumers. Leslie explained that some hospitals and medical providers offer emergency financial assistance or short-term medical coverage for those facing hardship after an accident or injury.

These programs are often overlooked simply because people dont know to ask, but checking for available aid can help prevent medical bills from derailing the rest of their financial lives, she said.

Double check your medical bills

An important piece of advice for those struggling with medical debt: double check all of your medical bills. Leslie explained that errors on your bills are more common than most people realize, unfortunately.

Then, talk to the provider about setting up a payment plan or applying for financial aid, she said. When more than half of those in debt are grabbing a credit card(s) to cover their expenses, its rough. So if youre looking into balance transfers or nonprofit credit counseling, it could help reduce interest and make payments more manageable over time.

Not a personal failure

If youre in the situation of choosing between essential medical treatment and basic needs like groceries, Leslie hopes that consumers should know that theyre not alone. This situation is far more common than most people even realize.

Our research shows this is a widespread issue, and definitely not a personal failure, Leslie said. Id suggest looking into whether there are community health clinics or nonprofit providers in your area that offer sliding scale pricing.

Its also important to be brave and not be scared or too proud to ask for a helping hand. Many people avoid treatment because they assume they cant afford it, but there are certainly payment options that offer more flexibility than youd expect. You wont know unless you ask.


Read More ...


Consumer News: Auto Safety Recall Derby — Week of Dec. 15, 2025
Mon, 15 Dec 2025 23:07:05 +0000

Backup-camera blackouts, brake assist loss, fire risks top the recall list this week

By News Desk of ConsumerAffairs
December 15, 2025
Derby front-runners (most concerning themes this week):
  • Brakes: loss of power brake assist; brake pedal failure
  • Fire risk: loose power cable on buses
  • Visibility: rearview camera image may not display

The lineup

Visibility problems
NHTSA Recall: 25V821
Nissan North America, Inc.
Subject: Rearview Camera Image May Not Display (FMVSS 111)
  • Infiniti QX80 (20252026)
  • Nissan Armada (2025)
  • Nissan Murano (2025)
Biggest uh-oh factor
NHTSA Recall: 25V823
Ford Motor Company
Subject: Loss of Power Brake Assist
  • Ford Bronco (2025)
  • Ford Expedition (2025)
  • Ford F-150 (2025)
  • Ford Ranger (2025)
  • Lincoln Navigator (2025)
EV-ish compliance
NHTSA Recall: 25V830
Mercedes-Benz USA, LLC
Subject: Insufficient Pedestrian Warning Sound (FMVSS 141)
  • Mercedes-Benz AMG EQE SUV 4MATIC (20242025)
Two-wheel trouble
NHTSA Recall: 25V834
Zero Motorcycles Inc.
Subject: Loss of Drive Power from Incorrect Fasteners in Motor Controller
  • Zero DSR/X (2023)
Air bag alert
NHTSA Recall: 25V837
BMW of North America, LLC
Subject: Air Bag May Deploy Improperly
  • BMW X5 (2026)
  • BMW X5 Plug-in Hybrid (2026)
  • BMW X6 (2026)
  • BMW X7 (2026)
Two-wheel trouble
NHTSA Recall: 25V838
Ducati North America
Subject: Front or Rear Wheel May Lock Up
  • Ducati Panigale V2 (2025)
  • Ducati Streetfighter (20252026)
Fire watch
NHTSA Recall: 25V839
Corp. Micro Bird, Inc.
Subject: Loose Power Cable May Cause Fire
  • Micro Bird G5 Transit Bus (20222026)
  • Micro Bird T-Series Transit Bus (20222023, 2025)
Fire watch
NHTSA Recall: 25V840
Corp. Micro Bird, Inc.
Subject: Loose Power Cable May Cause Fire
  • Micro Bird G5 School Bus (20212026)
  • Micro Bird MB II School Bus (20222025)
  • Micro Bird T-Series School Bus (20222025)
Mobility equipment
NHTSA Recall: 25V841
ARBOC Specialty Vehicles, LLC
Subject: Wheelchair Restraint Retractor May Not Lock
  • ARBOC Spirit of Freedom (2025)
  • ARBOC Spirit of Mobility (2025)
Mobility equipment
NHTSA Recall: 25V842
ARBOC Specialty Vehicles, LLC
Subject: Wheelchair Restraint Retractor May Not Lock
  • ARBOC Spirit of Freedom (2025)
Fire watch
NHTSA Recall: 25V843
Micro Bird USA LLC
Subject: Loose Power Cable May Cause Fire
  • Micro Bird G5 Transit Bus (2026)
Not a car, still a hazard
NHTSA Recall: 25V844
Keystone RV Company
Subject: Patio Railing Kit May Be Missing Components
  • Keystone Carbon (2026)
  • Keystone Impact (2026)
Lights out
NHTSA Recall: 25V845
Chrysler (FCA US, LLC)
Subject: Headlights May Fail (FMVSS 108)
  • Alfa Romeo Giulia (2024)
Brakes again
NHTSA Recall: 25V846
Chrysler (FCA US, LLC)
Subject: Brake Pedal Failure
  • Alfa Romeo Tonale PHEV (2024)
  • Dodge Hornet PHEV (2024)
Label trouble
NHTSA Recall: 25V847
Jayco, Inc.
Subject: Incorrect Weight Information on Label (FMVSS 120)
  • Entegra Qwest (2026)
  • Jayco Melbourne (2025)
  • Jayco Melbourne Prestige (2026)

Check your vehicle (free fix if affected)

To find out if your specific vehicle is part of a recall, enter your license plate or vehicle identification number (VIN) in the recall look-up tool. If your vehicle has an unrepaired recall, contact your local dealership and make an appointment to get it fixed for FREE.

NHTSA Recall Look-up Tool (VIN / License Plate)

```


Read More ...


Consumer News: Roomba maker iRobot files for bankruptcy protection
Mon, 15 Dec 2025 20:07:06 +0000

The company says the maneuver won't affect products or support

By Truman Lewis of ConsumerAffairs
December 15, 2025

Roomba maker seeks Chapter 11 protection as competition and tariffs squeeze margins
Company plans to go private under ownership of its main manufacturer
iRobot says customers should not see disruptions to products or support


iRobot, the maker of the Roomba robotic vacuum cleaner, filed for Chapter 11 bankruptcy protection on Sunday, saying it plans to go private after being acquired by Picea Robotics, its primary manufacturing partner.

The Bedford, Massachusettsbased company filed in Delaware bankruptcy court as it struggles with intensifying competition from lower-priced rivals and rising costs linked to new U.S. tariffs. iRobot had warned in March that its ability to continue operating as a going concern was in doubt.

Competition and tariffs erode profits

iRobot generated about $682 million in revenue in 2024, but mounting pressure from Chinese competitors such as Ecovacs Robotics has weighed heavily on profitability, according to court filings. While iRobot remains a market leader in the United States and Japan, competitors have forced the company to cut prices and invest heavily in technology upgrades to stay relevant.

Those challenges have been compounded by U.S. tariffs, particularly a 46% levy on imports from Vietnam, where iRobot manufactures vacuum cleaners for the U.S. market. The company said the tariffs added roughly $23 million in costs in 2025 and made long-term planning more difficult.

Debt tied to failed Amazon deal

At the time of the bankruptcy filing, iRobot carried about $190 million in debt. Much of that stems from a 2023 loan used to refinance operations while a European antitrust investigation delayed a proposed $1.4 billion acquisition by Amazon.

After the Amazon deal collapsed and iRobot fell behind on payments, Picea a China-based manufacturer acquired iRobots debt from a group of investment funds managed by the Carlyle Group, according to court documents.

Going private under Picea

Under iRobots Chapter 11 plan, Picea will take 100% ownership of the company and cancel the $190 million remaining on the 2023 loan. Picea will also forgive an additional $74 million that iRobot owes under the companies manufacturing agreement.

Other creditors and suppliers are expected to be paid in full, according to bankruptcy filings.

iRobot said the bankruptcy process is not expected to disrupt app functionality, customer programs, global partners, supply chain relationships or product support.

From pandemic boom to steep decline

iRobot was valued at about $3.56 billion in 2021, buoyed by pandemic-driven demand for home technology. Today, the company is worth roughly $140 million, according to data compiled by LSEG.

Founded in 1990 by three Massachusetts Institute of Technology roboticists, iRobot initially focused on defense and space-related work before launching the Roomba in 2002. The robotic vacuum quickly became a household name.

The Roomba still holds about 42% of the U.S. robotic vacuum market and 65% of the Japanese market, according to the company.

iRobot is headquartered in Bedford, Massachusetts, and employs 274 people, court documents show.


Read More ...


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