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Theres a sudden housing shortage in LA and scammers may try to exploit it

By Mark Huffman Consumer News: Los Angeles fire victims may face another threat – rental scams of ConsumerAffairs
January 24, 2025

Rental scams are nothing new, theyve been around for years. But in the wake of the devastating Los Angeles fires that have displaced thousands of people, authorities are worried criminals will target people desperate for a place to live.

Rental scams usually work like this: The scammer places an ad on Craigslist or a property rental platform, offering a nice apartment for a below-market rate. The apartment is real the scammer may have copied an actual listing or picked an address from a nearby apartment building.

Some things about the listing may be a little sketchy, such as the landlord asking that the deposit be paid in cash or with gift cards. They also may say the unit is being painted so it cant be shown if you want it youll have to take it sight unseen.

Rental platform Rently recently published a survey of renters and found that Facebook is scammers favorite venue for pulling off a rental scheme. Eighty-eight percent of the people who have been victimized by a rental scam found the fake listing on Facebook, with most of the rest finding it on Craigslist.

For scammers, the prime target is someone who needs to rent a place in a hurry, which describes a lot of Los Angeles fire victims. It can also describe college students at the beginning of a semester.

How to avoid a rental scam

The Federal Trade Commission offers this advice to people who are trying to rent a home:

  • Do some research. Search online for the management company name plus words like review, complaint, or scam. If you find bad reviews, you may want to look elsewhere.

  • Verify who and what. Call the number on the management companys website not the one in the listing to make sure the listing agent works there. Check to see if the homes address is on the companys website. If it isnt, it may be a scam.

  • Visit the rental in person. Check out the apartment yourself or send a trusted friend to make sure it is whats been advertised. If the landlord insists you pay a fee or deposit before they show you the place, keep looking. Thats most likely a scammer.

  • Pay by credit card its the safest way. Scammers insist that you to pay in ways that make it hard to get your money back like wire transfers, cash, cryptocurrency, or through payment apps like CashApp, Venmo, or Zelle. Even if they say the money is refundable, the FTC says youre not likely to ever get it back.



Photo Credit: Consumer Affairs News Department Images


Posted: 2025-01-24 14:59:36

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Consumer News: Christmas Day gas prices expected to dip to a multi-year low
Tue, 16 Dec 2025 14:07:04 +0000

GasBuddy estimates motorists will save $521 million compared to last year

By Mark Huffman of ConsumerAffairs
December 16, 2025
  • National average gasoline price expected to be $2.79 per gallon on Christmas Day

  • Drivers projected to save about $521 million nationwide during Christmas week compared with last year

  • Prices remain below last Christmas and among the lowest holiday levels since 2020


While the cost of celebrating Christmas remains high, holiday travelers may find an unexpected bit of cheer at the gas pump this Christmas, with prices continuing a multi-year trend of seasonal relief. GasBuddy forecasts the national average price of gasoline will land near $2.79 per gallon on Christmas Day, down from about $3.00 a year ago.

That decline adds up. GasBuddy estimates motorists will collectively save roughly $521 million during the Christmas travel week compared with last year, offering some financial breathing room as millions of Americans hit the road to visit family and friends.

The favorable outlook reflects a combination of supply and demand dynamics that have eased pressure on prices heading into the holidays. Refinery maintenance that typically tightens supply earlier in the fall has largely wrapped up, allowing gasoline inventories to rebuild. At the same time, OPECs increased oil production through much of 2025 has pushed crude oil prices to multi-year lows in the weeks leading up to Christmas.

Less demand helps

Seasonal demand also plays a role. While holiday travel remains heavy, winter gasoline consumption is significantly lower than during the summer driving season, helping keep prices in check. That natural demand slowdown has allowed prices to settle near what are often the lowest levels of the year.

Christmas is often when gas prices settle near the lowest levels of the year, and 2025 is no exception, said Patrick De Haan, head of petroleum analysis at GasBuddy.

Refinery maintenance has wrapped up, supplies are rising, and winter demand is much lower than in summer all of which help keep a lid on prices. Provided there are no surprises, holiday travelers should see pump prices that come in a bit lower than last Christmas.

De Haan cautioned that unexpected refinery disruptions or international tensions could still introduce short-term volatility, but said the broader backdrop is far more favorable than in the years immediately following the pandemic, when reopening demand sent prices sharply higher.

He also noted early indicators are encouraging as GasBuddy prepares to release its 2026 Fuel Outlook in January, with signs that lower prices could extend into next year.

Holiday tips

For drivers heading out this holiday season, GasBuddy recommends a few simple strategies to maximize savings:

  • Compare prices before filling up, as nearby stations can differ by 10 to 25 cents per gallon, and even more on longer trips.

  • Plan around state lines, where tax differences can create price swings of 20 to more than 80 cents per gallon.

  • Use loyalty programs and fuel-saving apps to stack discounts.

  • Drive efficiently, maintaining steady speeds and using cruise control, which can boost fuel economy by up to 15% on long drives.

Taken together, this years Christmas gas price outlook offers a modest but meaningful gift for holiday travelers one that could make the journey home a little easier on the wallet.


Read More ...


Consumer News: FTC, states double-down on Uber lawsuit
Tue, 16 Dec 2025 14:07:04 +0000

Agencies claim the marketing of Uber One is misleading

By Mark Huffman of ConsumerAffairs
December 16, 2025
  • Federal regulators and 21 states accuse Uber of charging consumers for its Uber One subscription without consent and failing to deliver promised savings.

  • The amended lawsuit claims Uber made cancellations deliberately difficult, despite advertising that users could cancel anytime.

  • The case seeks civil penalties and will be decided in federal court in California.



The Federal Trade Commission (FTC), joined by 21 states and the District of Columbia, has filed an amended lawsuit against Uber, alleging the company improperly charged consumers for its Uber One subscription, failed to provide promised savings, and made it unreasonably hard for users to cancel.

The FTC first sued Uber in April, accusing the ride-hailing and delivery giant of deceptive billing and cancellation practices tied to Uber One, its paid subscription program. The newly filed amended complaint expands the case by adding state-level claims and seeking civil penalties for alleged violations of federal and state consumer protection laws, including the Restore Online Shoppers Confidence Act.

Uber denies the allegations that it signs up or charges consumers without their consent. The company asserts that customers agree to the subscription and are not billed unless they opt in. It also says the cancellation procedure is clear and simple.

What is Uber One?

Uber One is marketed as a monthly or annual subscription that promises perks such as $0 delivery fees and up to $25 in monthly savings on Uber Eats and Uber rides. According to the complaint, many consumers say those promises werent met.

Some subscribers report being charged delivery fees despite the $0 delivery fee guarantee, while others say they never received the advertised monthly savings. The lawsuit alleges that Ubers marketing gave consumers a misleading impression of the benefits they would receive.

One of the most serious allegations is that Uber enrolled some consumers in Uber One without their knowledge or consent. According to the complaint, users who signed up for free trials were often automatically charged before the trial ended. Others say they were billed for Uber One even though they never knowingly signed up at all.

Regulators argue that these practices violate laws designed to ensure consumers clearly agree to recurring charges before they are billed.

Cancel anytime

Uber advertises that consumers can cancel anytime, but the complaint claims the reality is far different. According to regulators, users trying to cancel their subscriptions may be forced to navigate up to 23 different screens and complete as many as 32 separate actions before successfully canceling.

The FTC and states allege that this complex process discourages consumers from canceling and keeps them paying for a service they no longer want.

In addition to the District of Columbia, the states joining the FTC in the amended complaint are:

Alabama, Arizona, California, Connecticut, Illinois, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Virginia, West Virginia, and Wisconsin.


Read More ...


Consumer News: 9 mall-store hacks to maximize last-minute Christmas shopping
Tue, 16 Dec 2025 05:07:05 +0000

How to finish your gift list without impulse-buying junk

By Kyle James of ConsumerAffairs
December 16, 2025
  • Prep in 5 minutes: list sizes + backups, snap every receipt, commit to in-store returns

  • Use rewards like coupons: search email/apps, redeem reward points now, try to split transactions to reuse perks

  • Keep gifts low-risk: check inventory + pickup, buy sets/accessories, trade in old games for credit


For many shoppers, those last-minute Christmas shopping trips often go sideways for two reasons. First, you end up paying the panic tax in the form of shipping upgrades and might as well impulse buys. Second, you inevitably end up with a bunch of stuff youll have to return in January.

So, heres my frugal playbook to help you finish your shopping this year and hopefully keep your sanity and more of your hard-earned money.

Before you walk-in, try this 5-minute setup

Make a list with the sizes and backup options youre shopping for. If you dont know a shoe size, dont buy shoes. Instead, buy the gift card + small add-on combo gift instead.

Start a Receipts album on your phone. Try to photograph every receipt the second you get it as itll save you a bunch of headaches later.

Decide your return strategy now: in-store returns = usually free. Mail-in returns can come with fees at some retailers (more on that below).

1. Macys: use the buy now, adjust later trick

The hack: Typically, if you buy something and it drops in price within 10 days, Macys will do a price adjustment. But for the holidays, theyre price matching anything bought on or after November 30thall the way up until December 25th.

How to use this policy last-minute:

  • Buy the safe gifts now. Think items like coats, cookware, and small appliances.
  • Then set a reminder on your phone to check the price later this week or next.
  • If the price drops, and it often will, request the price adjustment (keep screenshots).

Frugal return move: If you think you might return an item, plan to return the product in-store. Macys in-store returns are free, but nonStar Rewards members will have to pay a whopping $9.99 which will be deducted from your refund.

2. Old Navy: treat Super Cash like a coupon

The hack: If you have Old Navy Super Cash sitting around, the worst thing you can do is forget to redeem it completely. Old Navy actually allows Rewards members to convert unused Cash Coupons to points within 30 days after the last day to redeem.

Each Cash Coupon dollar amount converts to 1 program point. Many loyal Old Navy shoppers arent aware that this conversion is possible, so make sure you take advantage and dont let your Cash Coupons expire.

How to use it last-minute:

  • Before you head to the mall, be sure to search your email for Super Cash.
  • If you find that your redemption window is not active, pivot to basics that are still worth buying (pajamas, kids layers, giftable fleece).
  • If youre still within the redemption window, be sure to convert your cash to points if youre a Rewards member, instead of losing it completely.

Smart gifts at Old Navy (fast, low-risk):

  • Family pajamas (easy win)
  • Gloves/beanies, cozy socks bundles
  • Kids basics + a pick your favorite color later note for picky kids

3. American Eagle/Aerie: use the app as your free inventory detective

The hack: The AEapp tells you whether or not an item is in-stock at a store near you. Thats a very handy feature when shopping for last-minute gifts when sizes on many popular items get wiped clean quickly.

How to use it last-minute:

  • First, search for the item in the app, then check which location has the size youre looking for.
  • If youre truly racing the clock, be sure to use in-store pickup. AE says items marked as Free Pickup Today can be ready in about 2 hours.

Gift ideas that dont backfire:

  • Aerie: loungewear, bralettes (if you know their vibe), cozy sets
  • AE: hoodies, flannels, denim (only if you know size)

4. Victorias Secret / PINK: split transactions to use more rewards

The hack: Victorias Secret allows you to apply up to 3 Member Rewards per purchase. So, if you have more than that, heres the trick so you dont waste any of them.

How to use it last-minute:

  • If you have 5 rewards, be sure to do two separate transactions (3 rewards on one, 2 on the other).
  • VS also allows up to 2 compatible offer codes per order (keep in mind that rewards apply separately when youre logged in).

Low-risk gift moves here:

  • Fragrance mists + lotion set (easy to exchange)
  • Robe/slippers
  • PINK lounge sets (these are size-friendly)

5. Sephora: turn points into instant savings

The hack: If youre a Sephora Beauty Insider member you get $10 off for every 500 points earned. And you can only use the $10 discount once per transaction, on a minimum $10 purchase.

Its actually one of the better free loyalty programs around, but many members forget to redeem their $10. This serves as your reminder to use it on any last-minute gifts this year.

How to use it last-minute:

  • If youre at/over 500 points and youre buying gifts anyway, redeem the $10.
  • Keep in mind that you can only use one $10 reward per transaction. So if youve got 1,000+ points and youre buying multiple gifts anyway, splitting into two transactions lets you redeem it twice (500 points each time).

Low-risk Sephora gifts:

  • Mini sets (fragrance, skincare, hair)
  • Best of samplers
  • A gift card + a travel-size add-on (looks thoughtful, avoids shade-matching disasters)

6. Bath & Body Works: join rewards before you pay

The hack:Bath & Body Works loyalty program is pretty darn solid and you should consider joining it before doing any last-minute shopping. Specifically, youll earn 10 points for every $1 spent and 1,000 points will get you a completely free product up to $16.50 in value.

How to use it last-minute:

  • If youre buying multiple gifts, put them on one account so you hit the reward faster.
  • If youre close to the threshold, add one practical item (like hand soap) to cross it and earn the freebie.

Fast gift ideas here:

  • Hand soap bundles (teacher gifts)
  • Candle + wallflower set
  • Mens body care sets (easy)

7. H&M: grab the welcome offer, then use points like a coupon

The hack:H&Ms membership page lists a welcome offer for 10% off your next purchase. Plus, youll earn points on every purchase. Specifically, $1 equals 1 point and 200 points = a $5 reward.

How to use it last-minute:

  • If youre not a member, sign up and get the 10% off welcome deal.
  • Put all your H&M gifts in one transaction so your points will stack faster.

Smart H&M gifts:

  • Accessories (scarves, beanies, gloves)
  • Basics (tees, socks) + a small fun item (holiday pajamas)

8. Nordstrom Rack: returns are easy in-store, not-so-free by mail

The hack: Nordstrom Rack says store purchases can be returned for a full refund within 30 days, and you can return to any Nordstrom or Nordstrom Rack store for free.

But it also states for returns by mail, a $9.95 returns shipping charge is deducted from your refund for everypre-paid label used.

How to use it last-minute:

  • Buy risky gifts only if youre willing to do in-store returns.
  • Photograph receipts immediately and keep the tags attached.

Best Rack gifts:

  • Designer accessories (wallets, scarves)
  • Beauty sets at a discount
  • Athleisure basics

9. GameStop: trade-in credit can fund last-minute gifts

The hack: If youve got old games/controllers/consoles, consider trading them in for free money that you can use on your last-minute gifts this year.

GameStops trade-in page notes that youll get the highest trade value when products are in good condition and have all necessary components. They'll determine the exact value of your trade when you visit a GameStop location.

How to use it last-minute:

  • Bring chargers, cables, cases, anything that came with it.
  • Use your credit for stocking stuffers like digital currency cards, accessories, headsets, etc. These gift ideas are much easier than guessing someones exact wish-list game.

Read More ...


Consumer News: The modern holiday dilemma: Save money, save time, or save tradition
Mon, 15 Dec 2025 23:07:05 +0000

How inflation, AI, and nostalgia are shaping celebrations across America

By Kristen Dalli of ConsumerAffairs
December 15, 2025

  • Americans are turning to AI to save time during an overwhelming holiday season, with more than one in three people using tools like ChatGPT to help write holiday cards and gift messages.

  • Rising costs are changing how families talk about gift-giving, with most parents saying Santa is bringing fewer presents as inflation continues to strain budgets.

  • Despite cutting back, consumers still crave meaningful celebrations, leading many to prioritize simpler traditions, thoughtful low-cost gifts, and experiences over spending big.


The holidays are supposed to feel magical. However, for many Americans this year, they also feel expensive, exhausting, and a little different than they used to.

With inflation still stretching household budgets, parents are getting creative with gift-giving, consumers are leaning on technology to save time and money, and long-standing traditions are quietly being rewritten.

Key findings from the study

A new study from Refine Packaging reveals just how much holiday celebrations are evolving.

More than one in three Americans are now using tools like ChatGPT to help write holiday card messages, signaling a growing desire for efficiency during an already overwhelming season. At the same time, over 70% of parents admit theyre blaming Santa for having fewer presents under the treea reflection of how rising costs are reshaping not just spending habits, but the stories families tell their kids.

Yet alongside these changes is a strong pull toward nostalgia and emotional connection. Even as AI steps in to help craft the perfect message and budgets tighten, consumers still want celebrations to feel personal, sincere, and meaningful.

ConsumerAffairs spoke with Alex Jasin, Co-Founder and CMO of Refine Packaging, to break down how inflation, artificial intelligence, and a return to simpler traditions are colliding, and what it all means for the future of the holidays.

The AI craze

Refine Packaging surveyed 1,000 U.S. adults about their holiday spending, AI use, packaging habits, and meal planning.

One of the primary findings from the study was that 37% of people are turning to AI tools like ChatGPT to help write holiday cards. According to Jasin, that points to how mentally maxed out many feel right now.

Holiday cards are one of those well-meaning traditions that take more energy than people expect, especially when youre writing the same message dozens of times, he said. Using AI doesnt necessarily mean people care less, its often just a way to get it done without adding more stress to the pile.

Additionally, nearly two in five respondents said they plan to use AI to write gift messages or cards. Jasin said thats likely about having a starting point, not avoiding effort altogether.

The emotional impact depends more on how personal the message feels than who typed the first draft, he said. But if the final result feels too generic, thats where the sentiment can get lost.

Pointing fingers at Santa

The study also found that 72% of parents are adjusting the story about Santa, whether thats saying hes helping other kids or just bringing fewer gifts this year. Jasin says this is likely a reflection of how tight things feel financially right now for many parents.

Telling a kid we cant afford it isnt always a conversation parents are ready for, especially when theyre already under financial stress, he said. Using Santa as a buffer helps protect the magic while also managing expectations.

In the survey, 22% of parents said theyre telling their kids Santa is focusing on families in need, which can encourage empathy and shift the focus from receiving to giving. That could be a positive outcome. But if this change becomes the norm year after year, and nothing replaces the excitement of traditions, theres a chance the holidays start to feel less joyful and more about whats missing. The tone families set matter just as much as whats under the tree.

Updating traditions

Balancing budgets and expectations is something just about everyone can relate to. This holiday season, focus on how to maintain traditions or create new ones without breaking the bank.

Our data points to people leaning into smaller joys, things like cozy clothes, seasonal snacks, or thoughtful low-cost gifts, Jasin said. For parents, the key may be shifting away from pressure to go big. Big-ticket gifts arent the only way to make a moment memorable. When expectations are clear and grounded in whats doable, it takes a lot of stress out of the season.


Read More ...


Consumer News: When getting care feels too costly: Why millions of Americans are skipping the doctor
Mon, 15 Dec 2025 23:07:05 +0000

A new survey finds medical costs are pushing families to delay treatment, rack up debt, and make tough financial tradeoffs

By Kristen Dalli of ConsumerAffairs
December 15, 2025

  • A new survey found that 58% of adults impacted by a serious injury have delayed or skipped medical care because the cost felt out of reach.
  • Many families are cutting back on essentials like groceries, falling behind on rent or mortgage payments, and postponing long-term goals just to keep up with medical bills.

  • Financial assistance programs, payment plans, and billing reviews can help ease the burden, and experts say skipping care isnt a personal failure but a systemic problem.


For many Americans, the decision to see a doctor isnt just about health anymore its about money.

With inflation squeezing household budgets and job stability still shaky for many, more people are asking themselves a difficult question: Is medical care really worth the cost?

According to a new study from Leslie Law Firm, that question is leading a majority of Americans to take a risky step skipping medical care altogether. The survey, which polled 1,000 U.S. adults whose households were impacted by a serious injury, found that 58% have delayed or avoided care because it felt financially out of reach. And for families already dealing with lost income, mounting bills, or long-term recovery, those choices can quickly snowball into lasting financial strain.

ConsumerAffairs spoke with Suzanne Leslie, owner of Leslie Law Firm, to learn how injury-related medical debt is forcing families to cut back on essentials, turn to unconventional sources for health advice, and make tradeoffs that can affect both their finances and their well-being for years to come.

Financial barriers

According to Leslie, cost remains the top barrier to consumers seeking out medical care across the country.

The biggest barrier is the sheer cost of accessing care, even if youre insured, she explained. When 58% are skipping treatment because of financial concerns, its about a lot more than just medical bills.

Theres a lot to unpack: lost wages, high deductibles, and the fear that one injury could be the catalyst to wreck your entire budget for months to come.

Financial instability

When medical bills start piling up, it can be common for those financial concerns to start bleeding into other areas of consumers lives.

Medical debt often forces people into impossible trade-offs, and the ripple effects are severe, Leslie said.

In our findings, 57% cut back on groceries, 25% fell behind on rent or mortgage payments, and 37% reduced their retirement savings. These setbacks dont just strain the short term they push long-term financial goals further out of reach and leave households more exposed to future emergencies.

However, there is hope for consumers. Leslie explained that some hospitals and medical providers offer emergency financial assistance or short-term medical coverage for those facing hardship after an accident or injury.

These programs are often overlooked simply because people dont know to ask, but checking for available aid can help prevent medical bills from derailing the rest of their financial lives, she said.

Double check your medical bills

An important piece of advice for those struggling with medical debt: double check all of your medical bills. Leslie explained that errors on your bills are more common than most people realize, unfortunately.

Then, talk to the provider about setting up a payment plan or applying for financial aid, she said. When more than half of those in debt are grabbing a credit card(s) to cover their expenses, its rough. So if youre looking into balance transfers or nonprofit credit counseling, it could help reduce interest and make payments more manageable over time.

Not a personal failure

If youre in the situation of choosing between essential medical treatment and basic needs like groceries, Leslie hopes that consumers should know that theyre not alone. This situation is far more common than most people even realize.

Our research shows this is a widespread issue, and definitely not a personal failure, Leslie said. Id suggest looking into whether there are community health clinics or nonprofit providers in your area that offer sliding scale pricing.

Its also important to be brave and not be scared or too proud to ask for a helping hand. Many people avoid treatment because they assume they cant afford it, but there are certainly payment options that offer more flexibility than youd expect. You wont know unless you ask.


Read More ...


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