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The group is targeting a growing epidemic of fraud against older Americans

By Truman Lewis Consumer News: Major companies join forces to launch National Elder Fraud Coordination Center of ConsumerAffairs
April 18, 2025

Key takeaways:

  • AARP, Amazon, Google, and Walmart unite to combat elder fraud through a first-of-its-kind nonprofit.

  • The National Elder Fraud Coordination Center (NEFCC) will connect law enforcement with industry data to target fraud rings.

  • Older Americans may have lost over $61 billion to fraud in 2023 alone, according to the FTC.


AARP, Amazon, Google, and Walmart have announced the formation of the National Elder Fraud Coordination Center (NEFCC)a nonprofit aimed at uniting public and private sector resources to fight the growing epidemic of fraud targeting older Americans.

The center, which officially began operations in March, is based within the National Cyber Forensics and Training Alliance (NCFTA) and marks the first nationwide initiative of its kind, the sponsoring companies said.

The NEFCCs mission is to assist law enforcement in dismantling criminal organizations that defraud older adults out of billions each year. Leveraging tools and data from founding companies and other private partners, the center will identify and escalate concerning fraud patterns, helping investigators link small, isolated reports into larger, actionable cases against criminal rings.

According to the Federal Trade Commission, elder fraud losses in 2023 may have reached $61.5 billion, underscoring the urgent need for coordinated intervention.

A new model for coordinated action

The NEFCC is led by Brady Finta, a former FBI Supervisory Special Agent and founder of the San Diego Elder Justice Task Force. With more than 20 years of experience combating transnational crime, Finta says the NEFCC will take a whole-of-society approach by applying organized crime strategies to elder fraud cases and facilitating robust public-private collaboration.

Older Americans deserve our best efforts to protect them against the transnational organized crime rings defrauding them, said Finta. NEFCC is modeled on the success of the FBI San Diego Elder Justice Task Force, proving that coordination across sectors will lead to arrests, prosecutions, and convictions.

Founding partners speak out

Each of the founding companies has pledged ongoing support:

  • AARP's Kathy Stokes emphasized the importance of safeguarding retirement security, saying the NEFCC will play a critical role to address the fraud crisis in our country.

  • Amazons Scott Knapp expressed the company's global commitment to scam prevention, calling the partnership an important step in holding scammers accountable.

  • Googles Halimah DeLaine Prado pointed to the importance of litigation in fighting bad actors, saying the company is eager to protect some of the most susceptible users.

  • Walmarts Claire Rushton noted that NEFCCs coordinated model will help industry leaders stay ahead of scammers continuously evolving tactics.

NEFCC will assist law enforcement at all levels by offering intelligence, pattern analysis, and case-linking services, all aimed at recovering stolen assets and securing justice for victims. More information is available at www.fightelderfraud.org.

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Posted: 2025-04-18 20:47:39

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Thu, 16 Apr 2026 16:07:07 +0000

Any increase would be tied to mid-year inflation

By Mark Huffman of ConsumerAffairs
April 16, 2026
  • The Senior Citizens League (TSCL) projects a 2.8% Social Security COLA for 2027 unchanged from 2026 based on inflation data from July through September, not the full year.

  • Concerns are growing about Social Securitys long-term solvency, with the trust fund projected to run out by 2032, potentially triggering a 24% benefit cut unless reforms are made.

  • TSCL opposes proposed benefit caps like the Six-Figure Limit and instead supports eliminating the payroll tax cap, which could extend the programs solvency to at least 2090 without reducing benefits.


The recent uptick in inflation, caused by higher energy prices, has some retirees wondering if it will mean a bigger Social Security cost-of-living increase in 2027. After all, the increase is based on inflation.

However, the increase is not based on the annual inflation rate, but rather the Consumer Price Index for July, August, and September. A lot can happen between then and now.

Even so, The Senior Citizens League (TSCL) has issued its first prediction for the 2027 COLA, predicting it will be 2.8%, the same as for 2026. The average benefits check for retired workers would increase by $56.69, from $2,024.77 to $2,081.46.

Meanwhile, as the year 2032 draws closer, Social Security recipients have something else to worry about besides inflation. The Social Security trust fund is expected to run dry in that year, and if that happens, there is a law on the books that would be bad news for recipients.

'Six-Figure Limit'

If lawmakers cant agree on a way to shore up the system, benefits would be cut by an average of 24%.

To prevent that, some are suggesting capping payments to beneficiaries at $50,000 per person, or $100,000 per couple. Proposed by the Committee for a Responsible Federal Budget and called the Six-Figure Limit, the policy would close about three-fifths of the programs projected shortfall over the next 75 years.

However, seniors are likely to resist this plan. This effectively amounts to a benefits cut for some Americans, and TSCLs research finds that 95% of seniors oppose benefits cuts for current retirees, while 66% oppose cuts for future retirees.

Key insights

TSCL argues that $100,000 doesnt go as far as it used to. One issue with the Six-Figure Limit plan, it says, is that it does not guarantee that its new cap on Social Security benefits would increase over time, as the economy grows or might freeze the cap for up to 30 years before allowing it to grow.

In major urban areas, such as New York, the District of Columbia, Los Angeles, and Boston, average rent already often exceeds $2,000 per month for a one-bedroom apartment.

TSCL has an alternate proposal: eliminating the current cap on Social Security taxes. Right now, high-earners stop making payments into Social Security in a calendar year once their income exceeds $184,500.

Buying time

About 77%of seniors support eliminating the limit, according to TSCL research, with majorities among both Democrats, Republicans, and Independents alike. According to the Social Security Administrations Office of the Chief Actuary, this would postpone Social Securitys insolvency through at least 2090 without any benefit cuts. Thats even longer than what the Six-Figure Limit proposal would accomplish.

Rather than taking away benefits from people who have paid into the system their entire working lives, we should focus on strengthening Americas pension system, saidTSCL Executive Director Shannon Benton.

Seniors tell us over and over that their benefits dont go as far as they used to, and many younger people worry if the program will have atrophied to a shadow of its former self by the time they reach retirement age, even as taxes on their wages cover todays benefits.

Benton said most senior households already get by on only about 58% as much income as their working-age counterparts.


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Its like chatting with a barista

By Mark Huffman of ConsumerAffairs
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  • Starbucks has launched a beta app inside ChatGPT that recommends drinks based on a users mood, preferences,or even photos.

  • The feature allows users to customize drinks and complete purchases through Starbucks existing app or website.

  • The initiative reflects a broader push into AI-driven agentic commerce, where recommendations and transactions happen in one place.


Starbucks is testing a new way for customers to choose their next beverage by asking artificial intelligence.

The company has launched a beta Starbucks app within ChatGPT that allows users to receive personalized drink recommendations through natural conversation. Instead of browsing a traditional menu, customers can describe what they are in the mood for such as something bright to start my morning or even upload a photo, like an outfit or a sunset, to inspire suggestions.

The AI then translates those prompts into tailored Starbucks drink options, including customizable features such as milk choice, sweetness level, or add-ons like cold foam. Once a selection is made, users can choose a store location and complete their order through Starbucks mobile app or website.

Starting with a feeling

Starbucks executives say the tool is designed to reflect how customers actually think about ordering. Customers arent always starting with a menu theyre starting with a feeling, said Paul Riedel, the companys senior vice president of digital and loyalty.

The beta launch positions Starbucks among the first major restaurant chains to embed generative AI directly into the discovery and ordering process. The approach aligns with a growing trend known as agentic commerce, in which AI tools not only suggest products but also help complete transactions seamlessly.

The ChatGPT integration builds on Starbucks growing investment in artificial intelligence, including earlier initiatives like its in-store Green Dot Assist tool for baristas. Together, these efforts signal the companys strategy to use AI to enhance both customer experience and operational efficiency.

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Live Nation denies any wrongdoing and says it will appeal

By Mark Huffman of ConsumerAffairs
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  • A federal jury found Live Nation and its Ticketmaster unit illegally monopolized the live events ticketing market.

  • Jurors concluded the companies overcharged consumers by about $1.72 per ticket over several years.

  • The ruling could lead to hundreds of millions in damages and potential structural remedies, including a breakup.


A federal court jury has delivered a major antitrust verdict against Live Nation Entertainment and its subsidiary Ticketmaster, concluding the companies maintained an illegal monopoly that led to higher ticket prices for millions of concertgoers.

After a multi-week trial in Manhattan and several days of deliberation, jurors sided with a coalition of more than 30 states that accused the entertainment giant of stifling competition across the live events industry.

The jury found that the companys dominance in ticketing, venue ownership, and concert promotion allowed it to inflate prices, with consumers overpaying by an average of about $1.72 per ticket between 2020 and 2024.

Live Nation issued a statement, saying i would appeal the verdict.

The jurys verdict is not the last word on this matter, the company said. Pending motions will determine whether the liability and damages rulings stand.

Monopoly power and pricing

Plaintiffs argued that Live Nation leveraged its control over major venues and artists to force venues into exclusive agreements with Ticketmaster and to block rival ticketing services.

Evidence presented at trial included internal communications and testimony suggesting the company used its market position to maintain pricing power and limit competition.

Live Nation, which merged with Ticketmaster in 2010, controls a large share of the ticketing market and operates or has stakes in hundreds of venues nationwide.

Financial and legal consequences

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U.S. District Judge Arun Subramanian will determine the final damages and any remedies, which could include structural changes such as divestitures or even breaking up the company.

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Americans are increasingly nervous about job security

By Mark Huffman of ConsumerAffairs
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  • More than one-third of U.S. workers are delaying or canceling major purchases due to job security concerns.

  • Lower-income households and renters are disproportionately affected by economic uncertainty.

  • Despite widespread anxiety, a majority of workers still report confidence in their job stability.


A recent report from the National Association of Realtors showed a big drop in Marchs existing home sales. A new report from real estate brokerage Redfin may explain why.

It found a growing share of American workers as many as one-third are postponing or abandoning major financial decisions as concerns about job security ripple through the labor force.

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