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2017 Best National And Regional Airline Scores

2017's Best Airlines - National Airline Scores - Regional Airline Scores

This past week has been one the worst public relations disaster for United Airlines. From the 69-year-old Doctor being dragged off the plane and the person who was bitten by a scorpion. Traveling with United Airlines was not the most popular airline in the sky. United Airlines was not the "friendly skies". RobinsPost thought it would be a good time to mention the best and worst ranked airlines. These findings are based on the research that WalletHub as done in order for you to see where each major airline ranks, based on their overall performance.




2017's Best Airlines

Category

Airline

Best Airline Overall

Alaska Airlines

Cheapest Airline

Spirit Airlines

Most Reliable Airline

Alaska Airlines

Most Comfortable Airline

JetBlue Airways

Best Airline for Pets

Alaska Airlines

Least Complained-About Airline

Southwest Airlines

National Airline Scores

Metric Max Score American Airlines Delta Air Lines Southwest Airlines United Airlines JetBlue Airways Alaska Airlines Spirit Airlines Frontier Airlines Hawaiian Airlines Virgin America
Cancelled Flights 10 5.81 7.48 4.98 6.78 6.36 8.09 3.01 6.77 8.52 5.32
Delays 20 3.32 9.28 1.36 5.03 0.00 12.31 7.33 0.24 9.88 0.99
Mishandled Baggage Reports 10 3.59 7.08 4.48 5.32 7.53 7.46 6.30 2.59 5.19 8.82
Denied Boardings 10 9.36 9.90 9.01 9.57 9.08 9.60 9.42 9.42 9.95 9.88
Complaints 15 13.51 15.00 15.00 13.73 15.00 15.00 9.26 10.06 14.84 14.15
Animal Related Incidents 15 12.91 11.52 N/A 9.49 N/A 14.16 N/A N/A 0 N/A
Leg Room 4 4.00 4.00 4.00 4.00 4.00 4.00 0.00 0.00 0.00 4.00
Entertainment Options 2 2.00 2.00 2.00 2.00 2.00 2.00 0.00 0.00 2.00 2.00
Wi-Fi Availability 2 1.00 1.00 1.00 1.00 2.00 1.00 0.00 0.00 0.00 1.00
Complimentary Refreshments 2 2.00 2.00 2.00 2.00 2.00 2.00 0.00 0.00 2.00 1.00
Price 10 4.29 3.81 3.63 4.46 4.73 5.39 9.87 9.01 4.26 5.80
Final Score 100 61.79 73.08 55.83 63.38 62.00 81.02 53.17 44.82 56.64 62.30

Regional Airline Scores (1)

Metric

Max Score

SkyWest Airlines

ExpressJet Airlines

Mainly Serves

N/A

American, Delta, Alaska and United

American, Delta and United

Cancelled Flights

10

9.23

4.97

Delays

20

5.59 (4)

3.43

Mishandled Baggage Reports (2)

10

3.64

1.53

Denied Boardings (2)

10

9.02

8.49

Complaints

15

15.00

15.00

Animal Related Incidents

15

12.81

13.69

Leg Room

4

4.00

4.00

Entertainment Options (3)

2

N/A

N/A

Wi-Fi Availability (3)

2

N/A

N/A

Complimentary Refreshments(3)

2

N/A

N/A

Price

10

6.38

7.62

Final Score

100

68.67

61.73


(1) Regional airlines that serve other major airlines.
(2) As a regional airline ExpressJet does not control baggage handling or bookings. These are handled by the main airline served.
(3) Depending on the major airline served, flights from this airline may or may not provide the service. Please see Methodology for scoring.
(4) There may be discrepancies caused by variations in how airlines code their delay data that is reported to DOT.
As a note, these regional carriers are not the only ones serving the national airlines, but the only ones that are required to report to the DoT.

For more detailed information on WalletHub's research on the best arlines please visit them to find out more.

Here is the video of the passenger being dragged of the United Airlines flight. This should never happen to Dr. David Dao.










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