AI Copilots Are ‘Redefining’ Sales And Service Jobs, Says Salesforce AI’s CEO

Salesforce AI CEO Clara Shih speaks at the tech giant's Dreamforce event in October 2023. While few people thought much of artificial intelligence until about a year ago, when ChatGPT exploded ... Read More

You've heard about AI killing jobs, but here are 15 news ones AI could create

"This person can use AI to analyze audience behavior and spot emerging trends," said Yury Smagarinsky, CEO at Yoola. "They will help creators and teams adapt content to micro-trends in real time, and ... Read More

IBM CEO Says AI Has Replaced Hundreds of Workers but Created New Programming, Sales Jobs - WSJ - The Wall Street Journal

IBM CEO Says AI Has Replaced Hundreds of Workers but Created New Programming, Sales Jobs The tech company promises higher total employment as it reinvests resources toward roles like software ... Read More

Salesforce Set to Shed 1,000 Jobs to Pave Way for AI - Tech.co

CRM giant Salesforce is starting the year with a huge job cull, with reports suggesting that more than 1,000 of its workers will be looking for a new employer in 2025.. While that would amount to ... Read More

Salesforce says AI has reduced hiring of engineers and customer service workers - The Mercury News

Earlier this year, Salesforce planned to cut over 1,000 employees as it hired for AI-focused roles, particularly in sales. More stories like this are available on bloomberg.com ©2025 Bloomberg L.P. Read More

Salesforce’s New AI Strategy Acknowledges That AI Will Take Jobs

The new iteration of Salesforce’s AI products is meant to run without supervision “in contrast to now-outdated copilots and chatbots that rely on human requests and struggle with complex or ... Read More

Salesforce is using AI for up to 50% of its workload, and its AI product is 93% accurate, says CEO Marc Benioff

Salesforce is among a number of companies slashing jobs and going all in on artificial intelligence, according to CEO Marc Benioff. Read More

Salesforce to hire 2,000 for AI product sales, says CEO Marc Benioff - MSN

Salesforce aims to make AI a key part of its product lineup, with AI tools to help sales teams, marketers, and customer service agents do their jobs more efficiently. Read More

Salesforce's AI Chatbot Solution Is Now Available to All - Tech.co

CEO Marc Benioff, a vocal critic of other AI developers like Microsoft, says Agentforce is "what AI was meant to be." Written by Adam Marshall Updated on October 29, 2024 ... Read More

Salesforce CEO Says Retail Workers Won't Lose Jobs to AI - Business Insider

Salesforce CEO Marc Benioff tells retail workers: AI won't steal your job. It can make you better at it. By Ellen Thomas ... Read More

Salesforce embeds conversational AI across the platform with Einstein Copilot - TechCrunch

Clara Shih, CEO of Salesforce AI, a pretty important title given the role of AI in the company these days, says Einstein GPT was the first attempt to spread generative AI across the platform. Read More

Salesforce’s Agentforce Is Here: Trusted, Autonomous AI Agents to Scale Your Workforce - Business Wire

Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced the general availability of Agentforce, a new layer on the Salesforce Platform that ena ... Read More