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Consumer Daily Reports

Flight attendant on plane
Photo (c) wsfurlan - Getty Images
Being a flight attendant might seem like a dream job. The average salary is above $60,000, you get to see the world, and there’s no college degree requirement to land a position. But for all they do and put up with, flight attendants in the U.S. are frequently not paid their full hourly rate for hours worked outside of in-air flight time. 

You read that correctly – these professionals are not paid fully for the work they do to help passengers board and deboard a plane, or what one Delta flight attendant called the worst part of their job. 

ConsumerAffairs found one flight attendant who said she only got paid for 2 hours of flight time when her plane was delayed 6 hours. A flight attendant for Mesa Airlines stated that they may be paid for fewer than half of the hours they work on some days. 

How attendants are paid when they’re not on board a plane varies by airline. For example, in a United Airlines contract that ConsumerAffairs reviewed, flight attendants were paid $2.20 an hour for the time they were assigned to domestic U.S. flights and $2.70 per hour for international flights.

“Our pay rate sounds really great until you average in all the hours we aren't getting paid. All that time on the ground, connecting, delays, NOT PAID,” one flight attendant wrote on Twitter.

Are there legal remedies?

Outraged flight attendants are pushing for a major shift to get pay that’s comparable to workers in other employment sectors who are on the clock the moment they show up to their job. More than 140,000 people have signed a Change.org petition to request that airlines pay these employees for all their time at work.

“It is time for that disparity to stop. While some receive per diem for the hours, that is often only a couple of bucks per hour and certainly does not equal their hourly pay or even minimum wage,” Gary Peterson, International Vice President & Air Division Director at the Transport Workers Union of America, AFL-CIO, told ConsumerAffairs.

Peterson said the flight attendant community might have a good shot at succeeding if they get their day in court over these issues. 

”There is no legal measure that stands in the way of correcting this egregious error that has been ongoing for years. As for contractual language, this is a fight I believe each union who negotiates flight attendant agreements will have at the front and center of negotiations.”

And those contracts are the sticky wickets, according to Eric Hockman, a former pilot and attorney in Miami who practices aviation law. 

“It is possible for a labor contract at an air carrier to pay employees, such as flight attendants, for all their work, including tasks performed before ‘flight time’ begins,” he told ConsumerAffairs. “But the contracts have not developed this way because there is no 9 to 5 schedule for flight crews and no reasonable way to create a ‘shift.’ Flight crews simply can’t work an 8-hour, continuous shift (except on long overseas flights), and they don’t ‘punch a clock.’ There is too much opportunity for abuse and fraudulent time claims. As a result, they are paid for flight hours, the same way pilots are paid, because it’s a verifiable period and easy for airlines to track.”

Despite that historical logic, one airline recently figured out how to adjust and give its flight attendants good news. Delta Air Lines recently revealed a new pay component that took effect on June 2 that compensates workers for hours worked during boarding time. 

“The addition of boarding pay to flight attendant compensation is a testament to Delta’s longstanding commitment to deliver industry-leading pay to our industry-leading team while enhancing our operational reliability for customers,” the airline said in a statement. 

Despite that progress, the overall issue of paying flight attendants is something that union representatives are vigorously trying to resolve.

“I believe that the boarding pay discussions need to go further,” Peterson told ConsumerAffairs. “[They should] include the time flight attendants are required to remain onboard when passengers deplane, which oftentimes is extended due to passengers requiring wheelchairs, as well as for those for the times that they are responsible after flight for handling unaccompanied minors, which airlines often charge passengers for the service,” 

Workers face headwinds while the industry makes money

Unfortunately, financial compensation isn’t the only thing that is causing a drag on flight attendants; staffing shortages across the industry have also created a difficult environment for these workers. 

As the airline industry came out of the COVID-19 pandemic, many carriers scrambled to rehire employees who had been out of work for months. Getting flight attendants up to speed with training certifications is still an ongoing process, and it’s forcing those who are already on the job to take on more work and cover more responsibilities. Those conditions have reportedly led to high rates of burnout among flight attendants, some of whom are choosing to leave the industry. 

While a recent report from the U.S. Bureau of Labor Statistics predicts that employment of flight attendants is projected to grow by 30% from 2020 to 2030, the agency notes that many of those positions will be created due to the need to replace workers who transfer to different occupations or exit the labor force.

In the middle of this employee churn, the airline industry hasn’t exactly struggled to generate revenue or secure funds. A recent report shows that the industry made a whopping $20.9 billion in ancillary revenue from baggage fees alone last year. Consumers shouldn’t forget that airline companies were also granted $54 billion in relief funds by the U.S. government during the COVID-19 pandemic.

Flight attendants can make a difference

Some travelers may take flight attendants for granted, but there are others who recognize just how important they are to having a positive air travel experience.

One ConsumerAffairs reviewer – Cherise from Winston-Salem, N.C. – recently told us about a nightmare scenario in which her flight was canceled three times and she had to wait until the next day for the next possible departure. After sleeping in her car and being denied any chance of a refund, she told us how her interaction with one flight attendant turned the experience around.

“Jordan, our flight attendant, is a refreshing soul who has made my heart happy and I feel rejuvenated. She was so helpful and took her time to meet my needs. I am forever grateful for her hospitality. If I had the power to promote her I would and for those who are reading this if you have the power to promote her you should,” Cherise said. 

Perhaps instead of a promotion, Jordan could simply be paid a fair wage for their time and effort. 



Posted: 2022-08-01 18:47:36

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Scammers are following the headlines about economic impact payments. Know how to spot and avoid the scams to keep your money and information to yourself. Learn more at https://ftc.gov/coronavirus. ********************************** Transcript: Hi, I’m Becca Kelly Slaughter, Acting Chair of the Federal Trade Commission, the nation’s consumer protection agency. You’ve probably heard the great news that the American Rescue Plan is now law. That means lots of people will soon be getting desperately-needed economic impact payments—some folks call them stimulus payments—of up to fourteen hundred dollars. Many of you have been here before, so you know these funds will come through direct deposit, check, or debit card. But we here at the FTC would like to remind you that scammers follow the headlines, too. So here are a few sure ways to spot a scammer trying to take your money or personal information. First, know that nobody in the government will ask you to pay anything up front to get your economic impact payment. There’s no way to get your payment faster, and there’s no form to fill out. That’s simply a scam. Second, the government will not call, email, text, or message you on social media to ask for your Social Security, bank account, or credit card number. Anyone who does is a scammer. Third, anyone who tells you to pay by money transfer, gift card, or cryptocurrency is a scammer. No matter WHY they say you need to pay. If you spot these scams, tell the FTC at ReportFraud.ftc.gov. Every report helps us try to stop scammers. And let me say a word to would-be scammers: the FTC will use all of its enforcement authority to come after bad actors who try to take advantage of people anxiously awaiting relief. To learn more about avoiding pandemic-related scams, visit FTC.gov/coronavirus. And help us spread the word. Share these tips and this video through your network. Thanks for helping us protect people from scams. ********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 12th Mar 2021 03:59:11   By: FTCvideos

FTC Video: Cómo evitar estafas de ingresos | Federal Trade Commission


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Aprenda a detectar propuestas de negocios, programas de asesoría y oportunidades de inversiones que son estafas y cómo evitarlas. Para aprender más visite https://ftc.gov/estafasdeingresos *********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:05:45   By: FTCvideos

FTC Video: How to Avoid Income Scams | Federal Trade Commission


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Learn about scams disguised as legitimate business offers, coaching programs, and investment opportunities and how to avoid them. Learn more at https://www.ftc.gov/incomescams. **************************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:04:51   By: FTCvideos

FTC Video: Cómo Reportar Fraude en ReporteFraude.ftc.gov | Federal Trade Commission


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Este video demuestra cómo reportar fraude, estafas, y malas prácticas comerciales a la Comisión Federal de Comercio (Federal Trade Commission, FTC) en https://ReporteFraude.ftc.gov y por qué es importante hacerlo. ****************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 5th Nov 2020 03:59:43   By: FTCvideos

DIY Video: Lettuce Table Project | GARDEN | Great Home Ideas


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Melissa finds a fun and inventive way to recycle an old table and a kitchen sink. They’re going to get a new lease on life as a lettuce planter! It’s a simple project you’ll be able to do this weekend and might even get the kids interested in gardening and their greens. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 11th Aug 2022 11:30:03   By: Great Home Ideas

DIY Video: The Right Tool for the Right Job | GARDEN | Great Home Ideas


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Charlie show's you which tool to use for which job in the garden. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 9th Aug 2022 11:45:01   By: Great Home Ideas

DIY Video: TINY Backyard Makeover | DIY | Great Home Ideas


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Charlie and Adam makeover a tiny backyard for a couple in their first home. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 7th Aug 2022 11:45:00   By: Great Home Ideas

DIY Video: Amazing Homes - Basin Beach House | HOME | Great Home Ideas


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Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 6th Aug 2022 11:45:02   By: Great Home Ideas

DIY Video: Easy Front of House Makeover | DIY | Great Home Ideas


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Joh Griggs shows you how to give your place street appeal with some quick and easy jobs. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 5th Aug 2022 11:45:03   By: Great Home Ideas

Business Video: Wall Street Week - Full Show (08/12/2022)


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Joanne Feeney, Partner and Portfolio Manager with Advisors Capitol Management, and Kristina Hooper, Invesco Chief Global Market Strategist on whether the week in the markets. Lawrence Summers, former US Treasury Secretary, on the cooling inflation data, and Melissa Kearney, Aspen Economic Strategy Group Director, on the economic impacts of immigration. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 13th Aug 2022 12:44:30   By: Bloomberg Markets and Finance

Business Video: Balance of Power Full Show (08/12/2022)


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On Bloomberg's 'Balance of Power' with David Westin: Glenn Hubbard, Columbia Business School Dean Emeritus, discusses Fed rate hikes, inflation; Jane Harman, Wilson Center President Emerita distinguished fellow, on Trump, DOJ investigation; Kevin Rudd. Asia Society president, on China's motivations.

Published: 12th Aug 2022 11:26:32   By: Bloomberg Markets and Finance

Business Video: Market May Be Too Optimistic


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Joanne Feeney, Partner and Portfolio Manager with Advisors Capitol Management, and Kristina Hooper, Invesco Chief Global Market Strategist on whether the market's response to the July CPI report is overly rose. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 12th Aug 2022 11:17:17   By: Bloomberg Markets and Finance

Business Video: Tale of Two Consumers


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Joanne Feeney, Partner and Portfolio Manager with Advisors Capitol Management, and Kristina Hooper, Invesco Chief Global Market Strategist on overseas investment opportunities in today's markets, and the state of the US consumer. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 12th Aug 2022 11:06:43   By: Bloomberg Markets and Finance

Business Video: What's After the Downturn?


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Lawrence Summers, Former US Treasury Secretary, and Melissa Kearney, Aspen Economic Strategy Group Director, on what comes after the potential downturn, and on the risk of running out of workers. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 12th Aug 2022 10:41:31   By: Bloomberg Markets and Finance

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