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Like several other consumer categories, satisfaction with the automobile industry is going nowhere. In fact, it’s moving in reverse.

In ConsumerAffairs’ overview of the American Customer Satisfaction Index (ACSI), customer satisfaction with automobiles has slid 1.3% to a score of 77 out of 100. 

However, that’s just on the surface. There’s a more pronounced 4% decline in customer satisfaction with the group of smaller luxury and mass-market brands that’s putting negative pressure on the industry overall.

Mass-market vs. luxury 

Sharing first place in the mass-market vehicle category were Subaru and Toyota with an ACSI score of 80. After that, four mass-market nameplates scored 78: Chevrolet (up 3%), Hyundai (down 1%), Mazda (down 1%), and Ram (down 3%).

The big surprise was Honda in the mass-market segment. After leading the industry last year, it plunged 6% to 77, the same as Buick (unchanged), Nissan (down 1%), and Volkswagen (unchanged). Ford (down 3%), GMC (down 3%), Jeep (unchanged), and Kia (down 1%) all score 76, while Dodge stumbles 5% to an ACSI score of 74. Despite small gains, Chrysler (up 3%) and Mitsubishi (up 1%) brought up the rear, sharing last place with 72 points.

When ASCI analysts scrutinized the factors behind the point totals consumers gave their mass-market vehicle’s manufacturer, customers were most satisfied with comfort (81), dependability (81), driving performance (81), and vehicle safety (81). 

Drivers proved to be the least happy with warranties (75, down 1%) and gas mileage (74, down 3%).

“Fuel economy is a concern for consumers with high prices at the pump, while chip shortages make mainstream plates hard to come by,” Forrest Morgeson, assistant professor of Marketing at Michigan State University and director of research emeritus at the ACSI, told ConsumerAffairs. “Customers may be facing long wait times or settling for models that don’t match their needs.”

Comparatively, consumers who spend extra money on luxury brands tend to appreciate the return on that investment. Luxury brands have a three-point lead over their mass-market brethren, with Lexus (+4), Acura (+8), and Audi making the top 3 (+3). Coming on hot and heavy is Nissan’s Infiniti, up nine points and squarely in fourth place.

At the bottom of the luxury category, BMW fell 5% to 77, but was still up on Volvo (76) and Lincoln (75), each falling 1%.

U.S. automakers have some catching up to do

European manufacturers held steady at 79 points while their peers in Japan and Korea improved 1% and tied the Euro-bred cars for first place. Legacy U.S. automakers are hanging on for dear life with a score of 77, but continue to trail their foreign competition.

Of the old line domestic manufacturers, GM and Ford flipped spots. GM is now in the lead, up 1% to 78, while Ford slips 1% to 76. The third leg of the legacy brands – Stellantis (Chrysler, Dodge, Jeep, and Ram), dipped 1% to 75.

Is there something that American automakers are missing that their foreign peers aren’t? Yes, claim two experts that ConsumerAffairs spoke with. 

“Import vehicles can also reach significantly higher numbers on the odometer than cars made in the U.S., giving drivers more years of reliable service and more for their dollar,” Giovanni (Gio) Velez, director of marketing at Gunther Motor Company, an 11-store auto dealership group in South Florida, told us.

'Premium materials'

“Foreign cars like Volkswagen typically favor premium materials throughout the interior and appeal to drivers looking for a refined experience. Once again, the longevity, attention to detail, and refinement in foreign cars are testaments to their reliability, build quality, and overall value.”

Another expert – Stan Mirzayev, CEO & founder at Parts Pass – added that some of the plus-size love the foreign automakers get from their customers rests in the engine’s design.

"I believe foreign vehicles are engineered to outperform any other manufacturer including American-based vehicles. Foreign-made vehicle manufacturers focus on efficiency which includes four-cylinder gas powered vehicles and four-cylinder diesel powered vehicles, mainly due to space and traveling long distances between neighboring countries, unlike Americans who travel short distances to and from work,” he said.

“From my experience, low-performance engines like 4 cylinders outlast higher output engines, unlike the six to eight cylinder engines that are available in the USA."



Posted: 2022-09-19 14:56:08

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Scammers are following the headlines about economic impact payments. Know how to spot and avoid the scams to keep your money and information to yourself. Learn more at https://ftc.gov/coronavirus. ********************************** Transcript: Hi, I’m Becca Kelly Slaughter, Acting Chair of the Federal Trade Commission, the nation’s consumer protection agency. You’ve probably heard the great news that the American Rescue Plan is now law. That means lots of people will soon be getting desperately-needed economic impact payments—some folks call them stimulus payments—of up to fourteen hundred dollars. Many of you have been here before, so you know these funds will come through direct deposit, check, or debit card. But we here at the FTC would like to remind you that scammers follow the headlines, too. So here are a few sure ways to spot a scammer trying to take your money or personal information. First, know that nobody in the government will ask you to pay anything up front to get your economic impact payment. There’s no way to get your payment faster, and there’s no form to fill out. That’s simply a scam. Second, the government will not call, email, text, or message you on social media to ask for your Social Security, bank account, or credit card number. Anyone who does is a scammer. Third, anyone who tells you to pay by money transfer, gift card, or cryptocurrency is a scammer. No matter WHY they say you need to pay. If you spot these scams, tell the FTC at ReportFraud.ftc.gov. Every report helps us try to stop scammers. And let me say a word to would-be scammers: the FTC will use all of its enforcement authority to come after bad actors who try to take advantage of people anxiously awaiting relief. To learn more about avoiding pandemic-related scams, visit FTC.gov/coronavirus. And help us spread the word. Share these tips and this video through your network. Thanks for helping us protect people from scams. ********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 12th Mar 2021 03:59:11   By: FTCvideos

FTC Video: Cómo evitar estafas de ingresos | Federal Trade Commission


Related Videos On: Cómo evitar estafas de ingresos | Federal Trade Commission


Aprenda a detectar propuestas de negocios, programas de asesoría y oportunidades de inversiones que son estafas y cómo evitarlas. Para aprender más visite https://ftc.gov/estafasdeingresos *********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:05:45   By: FTCvideos

FTC Video: How to Avoid Income Scams | Federal Trade Commission


Related Videos On: How to Avoid Income Scams | Federal Trade Commission


Learn about scams disguised as legitimate business offers, coaching programs, and investment opportunities and how to avoid them. Learn more at https://www.ftc.gov/incomescams. **************************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:04:51   By: FTCvideos

FTC Video: Cómo Reportar Fraude en ReporteFraude.ftc.gov | Federal Trade Commission


Related Videos On: Cómo Reportar Fraude en ReporteFraude.ftc.gov | Federal Trade Commission


Este video demuestra cómo reportar fraude, estafas, y malas prácticas comerciales a la Comisión Federal de Comercio (Federal Trade Commission, FTC) en https://ReporteFraude.ftc.gov y por qué es importante hacerlo. ****************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 5th Nov 2020 03:59:43   By: FTCvideos

DIY Video: The Flower Farming Family | GARDEN | Great Home Ideas


Related Videos On: The Flower Farming Family | GARDEN | Great Home Ideas


Flower farming can be a tricky business. Dealing with drought, bushfires and not to mention the recent pandemic shutting farmers markets. But when Joh meets the Padovano family who run a flower farm near the Southern Highlands, she finds a family just like their flowers; resilient and blooming. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 4th Oct 2022 10:15:03   By: Great Home Ideas

DIY Video: Make Your Own Charred Outdoor Table | DIY | Great Home Ideas


Related Videos On: Make Your Own Charred Outdoor Table | DIY | Great Home Ideas


A few weeks ago, Adam transformed a blonde brick bbq area with a coat of black paint and a Japanese inspired outdoor coffee table. Well, this week he’ll show you how to make that coffee table, but it will take more than just a coat of black paint to achieve this charred look. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 3rd Oct 2022 10:00:03   By: Great Home Ideas

DIY Video: Classic Tiramisu | FOOD | Great Home Ideas


Related Videos On: Classic Tiramisu | FOOD | Great Home Ideas


Karen's going to show you how to make a classic tiramisu with a ready made sponge cake. With lots of layers of cream, chocolate and coffee there's no denying why it's a world famous dessert. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 2nd Oct 2022 09:45:00   By: Great Home Ideas

DIY Video: Tips For Creating the Kitchen of Your Dreams | HOME | Great Home Ideas


Related Videos On: Tips For Creating the Kitchen of Your Dreams | HOME | Great Home Ideas


There’s a lot of things to consider when creating your new kitchen, so before you start, watch these great tips from Pete and make the kitchen of your dreams a reality. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 1st Oct 2022 11:15:01   By: Great Home Ideas

DIY Video: Nutmeg Figs with Mint Pistachio Sugar & Custard | FOOD | Great Home Ideas


Related Videos On: Nutmeg Figs with Mint Pistachio Sugar & Custard | FOOD | Great Home Ideas


There’s a lot of reasons to love Ed’s fig and pistachio custard desert dish; there’s the intense flavours of the figs, the rich colours, the seasonal taste and the texture of the pistachios. But best of all, it’s so easy to make, you’d barely even call it cooking! Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 30th Sep 2022 11:30:10   By: Great Home Ideas

Business Video: OPEC+ Weighs Largest Oil Production Cut Since 2020


Related Videos On: OPEC+ Weighs Largest Oil Production Cut Since 2020


OPEC+ is considering a cut to its output limits of as much as 2 million barrels a day in would be the cartel's largest reduction since the deep cuts agreed at the outset of the Covid-19 pandemic in 2020. Manus Cranny reports on Bloomberg Television.

Published: 5th Oct 2022 08:59:48   By: Bloomberg Markets and Finance

Business Video: Truss Speech: Can She Reassure Her Own Party?


Related Videos On: Truss Speech: Can She Reassure Her Own Party?


Liz Truss will try to get her beleaguered UK premiership back on track in a speech to her ruling Conservative Party party members today. Less than a month into her tenure, she has already been forced into a humiliating U-turn over her plan to cut income tax for Britain's highest earners, which spooked financial markets and hammered support for the Tories in opinion polls. Lizzy Burden reports on Bloomberg Television.

Published: 5th Oct 2022 08:40:28   By: Bloomberg Markets and Finance

Business Video: Fed Will Be Talking Tough For Some Time Yet: Nomura’s Subbaraman


Related Videos On: Fed Will Be Talking Tough For Some Time Yet: Nomura’s Subbaraman


Rob Subbaraman, head of global markets research at Nomura, discusses Federal Reserve policy, who will see a hard landing versus a soft landing and his outlook for China’s economy. He speaks on Bloomberg Television. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 5th Oct 2022 05:24:14   By: Bloomberg Markets and Finance

Business Video: JPMorgan Asset Management Has Been Net Short U.S. Treasuries: Liang


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Jonathan Liang. head of investment specialists, Asia ex-Japan, global fixed income, currency and commodities group at JPMorgan Asset Management, discusses Federal Reserve policy and its implications for financial markets. He speaks with Yvonne Man and David Ingles on "Bloomberg Markets: China Open."

Published: 5th Oct 2022 02:52:24   By: Bloomberg Markets and Finance

Business Video: New Zealand Central Bank Hikes Rates Half a Point for Fifth Straight Time


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The Reserve Bank of New Zealand raised its key interest rate by 50 basis points to 2.50% as expected by most economists surveyed by Bloomberg. Kathleen Hays reports on Bloomberg Television with David Ingles and Yvonne Man.

Published: 5th Oct 2022 01:58:15   By: Bloomberg Markets and Finance

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