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Consumer Daily Reports

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If you haven’t taken a trip lately, you might want to press pause for a little longer. According to the latest American Customer Satisfaction Index (ACSI) Travel Study, consumer satisfaction with airlines is anything but a flight of fancy, hotels aren’t hosting happy guests, and car rentals are still stuck on the side of the road.

“Many folks ventured out to travel for the first time since the pandemic hit only to be met with lackluster service and dashed hopes,” says Forrest Morgeson, assistant professor of marketing at Michigan State University and director of research emeritus at the ACSI. 

“We see this with hotels, where the quality of amenities and food services both dip below customer experience benchmarks of 70. Anyone who anticipated their travel experience would feel like the ‘normal’ pre-pandemic days are likely coming away sorely disappointed. While the desire to travel may be up, it might be time to adjust your expectations.”

JetBlue is flying high

It’s been a rough year for airlines. First, the U.S. Department of Transportation has been flooded with complaints, and now the ACSI study shows passenger satisfaction slipping 1.3% to an ACSI score of 75 out of 100.

In the top spot, it’s JetBlue, up 3% to 79. American and United, both up 3% to 77, climb into a four-way tie for second with Delta and Southwest, which both slid 3%. Alaska Airlines also lost three percentage points and scored 75, good enough for 6th place. The ultra-low-cost carriers had nothing ultra to crow about. Frontier fell 3% to 66, and Spirit declined 5% to 63.

Consumers are having a hard time finding anything good to say about airline operations. The best score respondents could give anything as the quality of an airline's mobile app with a score of 81.

Unfortunately, all the things that consumers would like to love in an airline wound up with the lowest scores – availability and size of overhead storage, quality of purchased in-flight beverage and food, quality of complimentary in-flight beverage and food, quality of in-flight entertainment, and in last place, seat comfort.

Marriott is in the lead when it comes to hotels

When it comes to lodging, the hotel industry needs a lot of help. Guest satisfaction overall falls 2.7% to a score of 71, with over half of the major hoteliers posting ACSI declines of 4% or greater.

However, Marriott customers liked what they saw. The chain became the industry satisfaction leader after improving 3% to 78.

Last year’s hotel leader, Hilton, dropped 4% which put it in second place with an ACSI score of 76. After that, it’s Best Western, IHG, Choice, and Hyatt logged scores ranging from 73-75.

Sort of like the budget airlines, the budget hotel chain G6 Hospitality (Motel 6), plunged 15% to a score of 56.

Alamo is a surprising winner in the car rental game

Like all other aspects of travel, satisfaction with the car rental industry has had a rough time convincing consumers, too. Overall, the category lost 1.3% to an ACSI score of 75.

Alamo – which makes a solid effort to respond to consumer concerns – drives to the front of the pack, improving 4% to 79. After that, a trio of brands are tied at 76: Enterprise (down 3%), Hertz (up 1%), and National (up 1%). Thrifty sits at the bottom of the industry, slumping 3% to 70.

Marriott, JetBlue, Alamo? What’s going on here?

“Brands like Marriott, JetBlue, and Alamo rarely are mentioned when travelers talk about bad experiences,” travel expert Sandra McLemore told ConsumerAffairs. 

“There are several reasons for this but the most effective is having a clear vision of how they want their customers to feel and the experience they want them to have, and then empowering on-site staff to make decisions to bring that vision to life. You won't hear very often from any of those brands  ‘there's nothing we can do.'” 

McLemore said that the corporate brass at those companies empower their managers to use the tools and resources they have to the best of their ability – something she said she’s rarely seen in her 22 years and 90 countries worth of travel. 

“In my professional opinion, this is why brands like Marriott, JetBlue, and Alamo are so successful, and why their competitors often struggle.”



Posted: 2022-09-20 15:03:15

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Scammers are following the headlines about economic impact payments. Know how to spot and avoid the scams to keep your money and information to yourself. Learn more at https://ftc.gov/coronavirus. ********************************** Transcript: Hi, I’m Becca Kelly Slaughter, Acting Chair of the Federal Trade Commission, the nation’s consumer protection agency. You’ve probably heard the great news that the American Rescue Plan is now law. That means lots of people will soon be getting desperately-needed economic impact payments—some folks call them stimulus payments—of up to fourteen hundred dollars. Many of you have been here before, so you know these funds will come through direct deposit, check, or debit card. But we here at the FTC would like to remind you that scammers follow the headlines, too. So here are a few sure ways to spot a scammer trying to take your money or personal information. First, know that nobody in the government will ask you to pay anything up front to get your economic impact payment. There’s no way to get your payment faster, and there’s no form to fill out. That’s simply a scam. Second, the government will not call, email, text, or message you on social media to ask for your Social Security, bank account, or credit card number. Anyone who does is a scammer. Third, anyone who tells you to pay by money transfer, gift card, or cryptocurrency is a scammer. No matter WHY they say you need to pay. If you spot these scams, tell the FTC at ReportFraud.ftc.gov. Every report helps us try to stop scammers. And let me say a word to would-be scammers: the FTC will use all of its enforcement authority to come after bad actors who try to take advantage of people anxiously awaiting relief. To learn more about avoiding pandemic-related scams, visit FTC.gov/coronavirus. And help us spread the word. Share these tips and this video through your network. Thanks for helping us protect people from scams. ********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 12th Mar 2021 03:59:11   By: FTCvideos

FTC Video: Cómo evitar estafas de ingresos | Federal Trade Commission


Related Videos On: Cómo evitar estafas de ingresos | Federal Trade Commission


Aprenda a detectar propuestas de negocios, programas de asesoría y oportunidades de inversiones que son estafas y cómo evitarlas. Para aprender más visite https://ftc.gov/estafasdeingresos *********************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:05:45   By: FTCvideos

FTC Video: How to Avoid Income Scams | Federal Trade Commission


Related Videos On: How to Avoid Income Scams | Federal Trade Commission


Learn about scams disguised as legitimate business offers, coaching programs, and investment opportunities and how to avoid them. Learn more at https://www.ftc.gov/incomescams. **************************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 14th Dec 2020 04:04:51   By: FTCvideos

FTC Video: Cómo Reportar Fraude en ReporteFraude.ftc.gov | Federal Trade Commission


Related Videos On: Cómo Reportar Fraude en ReporteFraude.ftc.gov | Federal Trade Commission


Este video demuestra cómo reportar fraude, estafas, y malas prácticas comerciales a la Comisión Federal de Comercio (Federal Trade Commission, FTC) en https://ReporteFraude.ftc.gov y por qué es importante hacerlo. ****************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 5th Nov 2020 03:59:43   By: FTCvideos

DIY Video: The Flower Farming Family | GARDEN | Great Home Ideas


Related Videos On: The Flower Farming Family | GARDEN | Great Home Ideas


Flower farming can be a tricky business. Dealing with drought, bushfires and not to mention the recent pandemic shutting farmers markets. But when Joh meets the Padovano family who run a flower farm near the Southern Highlands, she finds a family just like their flowers; resilient and blooming. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 4th Oct 2022 10:15:03   By: Great Home Ideas

DIY Video: Make Your Own Charred Outdoor Table | DIY | Great Home Ideas


Related Videos On: Make Your Own Charred Outdoor Table | DIY | Great Home Ideas


A few weeks ago, Adam transformed a blonde brick bbq area with a coat of black paint and a Japanese inspired outdoor coffee table. Well, this week he’ll show you how to make that coffee table, but it will take more than just a coat of black paint to achieve this charred look. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 3rd Oct 2022 10:00:03   By: Great Home Ideas

DIY Video: Classic Tiramisu | FOOD | Great Home Ideas


Related Videos On: Classic Tiramisu | FOOD | Great Home Ideas


Karen's going to show you how to make a classic tiramisu with a ready made sponge cake. With lots of layers of cream, chocolate and coffee there's no denying why it's a world famous dessert. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 2nd Oct 2022 09:45:00   By: Great Home Ideas

DIY Video: Tips For Creating the Kitchen of Your Dreams | HOME | Great Home Ideas


Related Videos On: Tips For Creating the Kitchen of Your Dreams | HOME | Great Home Ideas


There’s a lot of things to consider when creating your new kitchen, so before you start, watch these great tips from Pete and make the kitchen of your dreams a reality. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 1st Oct 2022 11:15:01   By: Great Home Ideas

DIY Video: Nutmeg Figs with Mint Pistachio Sugar & Custard | FOOD | Great Home Ideas


Related Videos On: Nutmeg Figs with Mint Pistachio Sugar & Custard | FOOD | Great Home Ideas


There’s a lot of reasons to love Ed’s fig and pistachio custard desert dish; there’s the intense flavours of the figs, the rich colours, the seasonal taste and the texture of the pistachios. But best of all, it’s so easy to make, you’d barely even call it cooking! Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 30th Sep 2022 11:30:10   By: Great Home Ideas

Business Video: Fed Will Be Talking Tough For Some Time Yet: Nomura’s Subbaraman


Related Videos On: Fed Will Be Talking Tough For Some Time Yet: Nomura’s Subbaraman


Rob Subbaraman, head of global markets research at Nomura, discusses Federal Reserve policy, who will see a hard landing versus a soft landing and his outlook for China’s economy. He speaks on Bloomberg Television. -------- Follow Bloomberg for business news & analysis, up-to-the-minute market data, features, profiles and more: http://www.bloomberg.com Connect with us on... Twitter: https://twitter.com/business Facebook: https://www.facebook.com/bloombergbusiness Instagram: https://www.instagram.com/bloombergbusiness/

Published: 5th Oct 2022 05:24:14   By: Bloomberg Markets and Finance

Business Video: JPMorgan Asset Management Has Been Net Short U.S. Treasuries: Liang


Related Videos On: JPMorgan Asset Management Has Been Net Short U.S. Treasuries: Liang


Jonathan Liang. head of investment specialists, Asia ex-Japan, global fixed income, currency and commodities group at JPMorgan Asset Management, discusses Federal Reserve policy and its implications for financial markets. He speaks with Yvonne Man and David Ingles on "Bloomberg Markets: China Open."

Published: 5th Oct 2022 02:52:24   By: Bloomberg Markets and Finance

Business Video: New Zealand Central Bank Hikes Rates Half a Point for Fifth Straight Time


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The Reserve Bank of New Zealand raised its key interest rate by 50 basis points to 2.50% as expected by most economists surveyed by Bloomberg. Kathleen Hays reports on Bloomberg Television with David Ingles and Yvonne Man.

Published: 5th Oct 2022 01:58:15   By: Bloomberg Markets and Finance

Business Video: Trump Turns to Supreme Court in Documents Fight


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Former President Donald Trump is asking the US Supreme Court to intervene in the fight over government papers at his Mar-a-Lago home. Jodi Schneider reports on Bloomberg Television.

Published: 5th Oct 2022 12:03:06   By: Bloomberg Markets and Finance

Business Video: Oil Extends Rally in NY as OPEC+ Mulls Largest Output Cut Since 2020


Related Videos On: Oil Extends Rally in NY as OPEC+ Mulls Largest Output Cut Since 2020


Oil is trading lower in the Asian session after jumping above $86 in New York trading. OPEC+ said it was considering cutting its production limit by as much as 2 million barrels a day. That's double what was previously anticipated. Sheela Tobben reports on Bloomberg Television.

Published: 4th Oct 2022 11:39:13   By: Bloomberg Markets and Finance

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