When it comes to consumer satisfaction among online retailers, it’s ...

Etsy, Nordstrom, Costco, Kohl's lead the way in customer satisfaction in the consumer retail world according to a new customer satisfaction study. Read More

Customer Satisfaction With Online Retail Stumbles as Over Two-Thirds of ...

GameStop's slide puts the company in last place among online retailers. As mobile shopping continues to take over a larger proportion of online sales, e-retailers overall are excelling at ... Read More

With the spike in online shopping comes a spike in consumer ... - NBC News

As retailers harness customer data to provide more personalized shopping, experts warn of an unprecedented era that poses new questions about privacy. Read More

Retailers shift their thinking on delivery as consumer need for speed ...

Consumer need for speed in package delivery, which has reached its apex with same-day shipping, has placed retailers in a tough spot when it comes to managing transportation costs. Read More

Retailers jacked up prices and squeezed consumers. They might ... - CNN

Retailers are feeling jittery. Consumers aren’t shopping like they used to. In a game of chicken between stores and shoppers, it’s the stores that appear to be yielding first, by dropping ... Read More

Customer satisfaction is nearing its lowest point ever, a new study ...

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 2018 – before the pandemic, mind you ... Read More

Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or ...

Customer satisfaction across the retail sector stabilizes in 2021 after struggling in 2020. Read More

Why Retailers Should Actively Nudge Consumers To Buy Online ... - Forbes

So, the key question for retailers remains: How are you actively and consistently nudging consumers to buy online, pick up in store throughout the buyer journey? Read More