When it comes to consumer satisfaction among online retailers, it’s ...

When it comes to consumer satisfaction among online retailers, it’s heavens to Etsy Photo (c) Kathrin Ziegler - Getty Images Share General merchandisers have some work to do, though ... Read More

With the spike in online shopping comes a spike in consumer ... - NBC News

With record numbers of people shopping online as the coronavirus rages on, retail companies are mining ever-increasing amounts of consumer data — but experts say this new gold rush poses fresh ... Read More

Customer Satisfaction With Online Retail Stumbles as ... - Business Wire

Amid this dichotomy, overall customer satisfaction with the sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) Retail and ... Read More

Retailers Breathe a Sigh of Relief as Customer Satisfaction is More or ...

Etsy takes online retail lead while Macy’s races up the leaderboard Customer satisfaction with online retail slips 1.3% to an ACSI score of 77. Etsy moves into first place, climbing 3% to 82. Read More

Customer satisfaction is nearing its lowest point ever, a new study ...

Customer satisfaction in the U.S. hasn’t hit rock bottom, but it’s darn near, according to the latest American Consumer Satisfaction Index (ACSI). Since 20 ... Read More

Retailers jacked up prices and squeezed consumers. They might ... - CNN

Retailers are feeling jittery. Consumers aren’t shopping like they used to. In a game of chicken between stores and shoppers, it’s the stores that appear to be yielding first, by dropping ... Read More

Etsy tops quarterly revenue estimates on steady demand for apparel ...

Online marketplace Etsy beat Wall Street estimates for first-quarter revenue on Wednesday, signaling steady demand for gifts and handcrafted goods as well as its resale apparel platform, Depop. Read More