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Consumer Daily Reports

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Consumers are making their 2023 travel plans like there’s no tomorrow. Various reports show that everything from car rentals to domestic flights to international travel are taking advantage of Americans' desire to get back out and enjoy the post-pandemic world.

But in surveying a panel of travel experts, ConsumerAffairs found that travelers aren’t interested in simply going to the Grand Canyon or the Caribbean anymore – they want something bigger and full of life they haven’t witnessed before.

Here’s what we found, including the confidence level the experts have for their predictions.

Prices Should Continue to Come Down 

As predicted, airfare prices have come down, but there's even more good news: even though the travel volume continues to increase, hotels and other travel providers aren’t trying to take advantage of the opportunity and charge consumers more, either.

According to Tim Wheatcroft, Emburse's vice president of Corporate Communications, the average daily spend on hotels saw a slight drop in Q4 from Q3, as did the average domestic airline ticket price.

“One quarter isn't enough to confirm a trend, but should we see continued declines in Q1 2023, it could point to travelers looking for more affordable options, such as lower-grade hotels, in order to conserve travel budgets,” he told ConsumerAffairs.

Go Pacific!

Scott’s Cheap Flights (now known as Going.com) Co-founder and Chief Flight Expert Scott Keyes thinks that one super consideration travelers should make is going to Asia.

“With China—the last major country with Covid travel restrictions—reopening, I’m anticipating a huge uptick in transpacific flights, which are currently down 50% compared to 2019. More competition equals cheaper fares,” he said. “The average cheap flight to Asia soared to $775 in 2022; it’ll fall this year.”

And with Japan now fully reopened to Americans, Keyes says he’s expecting far more cheap Tokyo fares this year, too.

Paul Melhus, founder & CEO of ToursByLocals, thinks there are other places in the Pacific Ocean worth considering, too. He said that besides Japan (7% of his company’s bookings for far this year), 3% are for New Zealand and 2.5% for Australia, putting these countries as second, 15th and 16th places globally in terms of popular destinations. 

And there are others in the region that Tim Hentschel, CEO and co-founder of HotelPlanner, thinks are worth considering. In addition to Japan, Australia, and New Zealand, he suggests The Maldives, Bali, The Philippines, Vietnam, Thailand, and Fiji.

Confidence Level: Keyes-80%; Melhus-90%

Multi-Country Trips Are Making A Comeback

From his perspective, Adam Armstrong, CEO at Contiki, thinks that in places like Europe or Southeast Asia where countries are clustered together, travelers can double-down on their experiences in one trip.

“Multi-country trips, where travelers often visit eight to nine countries in two weeks, have increased in popularity. During the pandemic, people were more cautious about crossing borders. Now that it’s easy to cross borders, multi-country trips are rock-and-rolling again,” he said.

Travel Perks to Sweeten Job Satisfaction – and Work from Anywhere

Orestes Fintiklis, vice chairman of Mondee, says that more employers will offer discounted leisure travel to employees as a benefit to increase the possibility of keeping people on the job longer and happier.

“Businesses are looking for additional ways to provide value to their employees and increase overall job satisfaction -- which reflects in overall retention rates,” he told ConsumerAffairs.

And, workers want to be able to do their job from anywhere, too.

“COVID left people craving experiential things. They are over buying big TV's and Peloton and want to ‘live,’” Beth Tofel, president of FootprintID, added. “As well as with remote work people can work from anywhere. So they can travel and work simultaneously."

Confidence level: Fintiklis-90%; Tofel-80%

Increased Train Travel – Especially for Gen Z’ers

“We saw this toward the second half of 2022 on TikTok with train journeys going viral on the platform regularly, showing the sights you miss when you fly,” Giacomo Piva, travel industry analyst and co-founder of global luggage network Radical Storage, said.

“Gen Z especially are far more eco-conscious than other generations and are happy to spend the extra time to enjoy the journey and not just the destination. With some employers offering extra vacation days purely for more sustainable travel like trains/coaches, expect this to boom and see the growth all over social media.”

A rise in the popularity of travel by rail is also expected by Annie Morris of  Made in CA.

“I think that the availability of cheap flights has made people more inclined to go everywhere for any reason at all, but once they start traveling more often—even if it's only within their own country—they start to realize just how much there is left to see,” she said. “And even if they don't want to travel overseas, they might want to explore their own backyard a little bit more than they have in the past. It takes longer and allows you to see more than just what's right outside your window.

Confidence level: Piva-90%; Morris-75%

Small Ship Cruising Will Continue to Become More Popular

One of the travel categories that got hit the hardest by the pandemic was the cruise industry. But Covid’s gone and cruisers are back and packing cruise ships. However, the nuance here is that more clients are focusing on small and luxury. 

“One of the main reasons for this is that smaller expedition ships offer the opportunity to get up close to the beauty of each destination and a more intimate cultural experience,” said Scott Kertes, President of Vacations by Design

Kertes said that he’s finding that because travelers had no seas to sail for nearly two years, they built up savings and are more than happy to spend that money on a better cruise experience with higher-end cruise lines, including Viking, Explora, and Regent with destinations such as Antarctica becoming more in demand than ever before. 

Kertes adds that river cruising has also exploded as travelers are looking to avoid larger crowds while also seeking an experience that allows them to enjoy luxury accommodations and service while experiencing the panoramas of natural, historical and cultural splendor sailing by.

Confidence level: 70%

More Service Requests, More Space, More Luxury, More Experiences

Travelers showed some early signs in 2022 that they’re expecting more from the companies they do business with. With that, travelers should go all-in in 2023, demanding service that makes the rates they’re paying for things like hotels worth their investment.

“In line with increased occupancy and travelers booking “bucket list” trips, the travel industry will also expect to see travelers using more concierge services,” Mokhtar Jabli, founder and CEO of The Nightfall Group, told ConsumerAffairs.

“As travelers are booking properties and experiences with our luxury travel company, more of them are adding on concierge services including private chefs, chauffeurs, spa and beauty services, personal trainers, butlers, and more. Travelers want to ensure they are getting the most out of their trips by upgrading to bespoke experiences, and this is a trend we will continue to see as more trips are booked this year.

“That trend is only continuing to grow based on what we are seeing with client requests,” added  Helen Giontsis, President of Kensington Tours. “They want the ultimate privacy in the form of a luxury villa along with full service and in-destination unique experiences such as private guided tours, yacht charters and private jet services.”

Lance Zaal - who owns and operates businesses in the tourism sector including Junket and US Ghost Adventures – said that his crystal ball is showing that travelers want all the high-touch experiences they lost because of Covid back in their lives.

“The great outdoors is still attractive, but people's thirst for concerts and activities prohibited by covid will not be quenched in 2023. Expect to see more desire for interactions in travel experiences.

Confidence level: Jabli-100%; Giontsis-90%; Zaal-60%

Luxury Pet-Friendly Hotels Will Up Their Game

Another area where personalization will be key is when guests travel with a pet. “As post-covid demand for luxury travel involves pets, hotels will anticipate their every need – from the basics like a cozy bed, adequate water and food bowls, treats, toys, accessories and a choice of food – to easy access to a veterinarian, a pet spa, grooming, pet-sitting and walking services,” Diana Vicheva, travel expert and editorial manager at Expo Travel Group, told ConsumerAffairs.

As an example, Vicheva said that a cat-friendly hotel room will include features like stylish scratching posts, a cat cave or a cabinet providing a safe hideaway, a concealed litter tray and floating shelves that can be used for climbing and naps.

Confidence level: 90%



Posted: 2023-01-23 15:31:10

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The first-person story about a retired business consultant’s tech support scam experience, what he did about it. Report fraud at https://reportfraud.ftc.gov ****************************** Transcript: My name is Don Holmes. I live in Sun City West, Arizona. In this community, we're all seniors. After you move in here, even if you don't know anybody, you get to know other people you enjoy doing things with. I use a computer predominantly for email and to get the news. One day, a thing pops up and kind of blocks the screen, and says you've got all kinds of viruses in your computer. The design of the pop-up had a Microsoft logo on the top. And they had a number. And I couldn't get rid of this thing on the screen. I turned the computer off. I turned it back on-- still there. So I called the number. They identified themselves as Microsoft. I had no feeling that there was anything wrong. Tech support scams are real. And they're causing enormous consumer injury-- hundreds and hundreds of millions of dollars. And that's just based on the FTC's on law enforcement work. Just like Mr. Holmes, a lot of people are getting pop-ups on their screens. And often, they claim to be associated with a company such as Microsoft or Apple, giving them lots of credibility. They told me they would clear what they considered to be malware in there. In order to clear it up, they needed to get into my computer and have my control of the computer turned over to them. So I gave them my password. They went in. The thing came off of the screen. When I went back to my computer the next day, I couldn't access my files. You'd never let a stranger into your house. Don't let one into your computer. If you get a pop-up, don't click on a link. If you get a phone call from someone who says your computer security is at risk, don't listen to them. Stop. Take the time to talk to a friend. Talk to a family member. When this happened to me, I was a little bit embarrassed. I mean, I consider myself fairly alert. But I was targeted. And I was scammed. I didn't really want to talk about this. But I realized that if I didn't talk about it, that if I didn't file the complaint with the attorney general, that if I didn't file a complaint with the FTC, that I would have shrunk into myself. And by talking about it, by talking to all my friends-- They're not amateurs, Don. --I began to realize that they also started talking. And they started indicating that they had experienced similar things. That kind of community, that kind of exposure-- it's not an embarrassment. It's just something that happens when you're a senior. You have to talk about it to other seniors. What I would suggest is contact the FTC. They have a website. You can fill out a complaint online. We can be empowered with your family, your friends, and other people within your community to try to put a stop-- or at least protect ourselves from these kinds of scams. ****************************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 3rd Feb 2023 01:13:31   By: FTCvideos

FTC Video: Visit Money Matters | Federal Trade Commission


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Find information and resources to learn – and teach others – how to tackle common money issues head-on, as well as how to spot, avoid, and report related frauds and scams that can affect your financial well-being. Visit https://www.ftc.gov/moneymatters. Transcript: With the pandemic — and prices — we’re all working just to get back on our feet financially. But scammers are working, too, trying to take advantage. That’s why the Federal Trade Commission created Money Matters: a free resource on how to spot, avoid, and report scams. Get started at ftc.gov/MoneyMatters ************************************* The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 19th Dec 2022 01:15:28   By: FTCvideos

FTC Video: Visite Asuntos de Dinero | Federal Trade Commission


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Encuentre información y recursos para aprender, y enseñar a otros, cómo enfrentar problemas comunes de dinero, y cómo detectar, evitar y reportar fraudes y estafas relacionadas que pueden afectar su bienestar financiero. Visite https://www.ftc.gov/asuntosdedinero. ********************************* The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 19th Dec 2022 01:15:20   By: FTCvideos

FTC Video: The Community Advocate Center on ReportFraud.ftc.gov | Federal Trade Commission


Related Videos On: The Community Advocate Center on ReportFraud.ftc.gov | Federal Trade Commission


Sign up to connect your community with fraud resources at: https://reportfraud.ftc.gov/community When you sign up to be a Report Fraud Community Advocate, your organization will get: - A custom Community Advocate link that you can use to submit reports on behalf of your clients - Next steps tailored to your client's report to try to recover money lost - Aggregated data and statistics about the reports submitted through your organization's link - Periodic emails about reporting trends in your geographic area - Access to training videos, learn about upcoming webinars, and consumer education resources Transcript: At the Federal Trade Commission, we’re proud of the work we’ve done with legal services organizations. I want to tell you about the latest way we’re working together to help protect your clients. The Community Advocate Center, we hope, is a tool that will make it easier for you and your colleagues to help clients report fraud to the FTC. If you become a Report Fraud Community Advocate, you’ll get a custom link that lets you submit reports to the FTC on behalf of your clients. This does two things: first, it flags the reports so our investigators can look closely at them as they build cases. Second, it aggregates the reports into data that we can feed back to you about the reports your organization submitted. Which can be helpful for grant writing. As you move through the reporting process, you’ll get some next steps tailored to your client’s experience, with a focus on getting their money back, whenever possible. And, of course, by helping your clients report, you’re helping stop fraud in your community. Learn more and sign up at ReportFraud.ftc.gov/community. If it’s been a while since you’ve reported to the FTC, things have changed and gotten easier than ever. Check out ReportFraud.ftc.gov to see how easy it is to report a scam or bad business practice now. Every day, we all work to help people affected by scams and bad business practices. I hope the Report Fraud Community Advocate Center helps you help your clients. Knowing what’s happening in your community matters to us. Get started at ReportFraud.ftc.gov/community. And, if this was useful, please like and share it in your network. ****************** The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies. Comment Moderation Policy We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that: 1) contain spam or are off-topic 2) use vulgar language or offensive terms that target specific groups or contain personal attacks 3) are sales pitches or promotions 4) have urls or links to commercial sites 4) spread clearly misleading or false information or 5) include personal information, like home addresses

Published: 25th Oct 2021 03:06:00   By: FTCvideos

DIY Video: Front Garden Makeover | MAKEOVER | Great Home Ideas


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Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 5th Feb 2023 08:15:00   By: Great Home Ideas

DIY Video: Everything you Need to Know About Tulips | GARDEN | Great Home Ideas


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Melissa will also give you tips on growing your own Tulips, so you can grow your own. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how to's and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 3rd Feb 2023 01:00:04   By: Great Home Ideas

DIY Video: How to Make Chiko Rolls | FOOD | Great Home Ideas


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Karen show's you how to make Chiko Rolls. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 3rd Feb 2023 08:15:00   By: Great Home Ideas

DIY Video: DIY Bottle Opener | DIY | Great Home Ideas


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Adam makes a quick and easy Bottle Opener. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 2nd Feb 2023 08:15:04   By: Great Home Ideas

DIY Video: How to Get the Designer Look | Garden | Great Home Ideas


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Charlie provides some tips to getting the designer look at home, starting from when you first see plants at a nursery, through to how they look in the garden. He’ll pull out the details to show you how and why it works, plus some clever yet overlooked design details that you could try at home. Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5

Published: 1st Feb 2023 08:15:01   By: Great Home Ideas

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