Immunizing consumers against bad news can protect brands, says study

Abercrombie & Fitch. Balenciaga. Starbucks. In recent years, these brands and many others have faced extreme public backlash due to insensitive comments from executives, changes to loyalty programs, ... Read More

Shifting Consumer Behaviors Blur the Lines Between Snacking & Meals

Gen Z has the buying power to have an impact on convenience stores and the snack categories in the years ahead. Read More

How’s your bank’s customer service? Study suggests it could be better.

The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail ... But the other point of contention is poor customer service. J.D. Power’s survey found that ... Read More

Consumer confidence up in March

Consumer confidence continued to tick upward ... Despite the positive news, consumers are still somewhat skeptical about what lies ahead. Numerator’s March Financial Outlook Score dipped 1 ... Read More

Bad news for consumers — and Biden, look who’s calling math ‘racist’ and other commentary

It’s “terrible news for consumers.” A recent Fox News poll ... It’s also “more bad news” for President Biden, whose “spending policies” fueled price growth. The poll found the ... Read More

'Nudging' consumers is a common marketing tactic, but study finds it carries risk

to select a particular product or service may be quicker to abandon it. A recent study, published in the Journal of Consumer Research, is among the first to consider the long-term impact of the ... Read More

Poor customer service, NHT!

Why is it that when the average person wants to have his or her voice heard in the echelons of corporate companies and quasi government institutions the only recourse is to take to the media? We ... Read More

Customer Service Representative Salary

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $37,780 in 2022. The best-paid 25% made $47,010 that year, while the lowest-paid 25% ... Read More

Wearing jeans is bad for Earth, study finds — and yes, even just once

“This study took jeans as an example to reveal ... of speedy sequences that most modern clothes follow owing to the increasingly buzzy “fast-fashion” trend. The movement sees retailers ... Read More

Who has America’s best customer service? Here is a list of the top-ranked companies.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ... Read More

Weight loss drug Zepbound is also effective for sleep apnea, study finds

The first round of the study lasted one year and none of the participants were using any kind of positive airway therapy (PAP) for their sleep apnea. At the end of the year, the study showed that ... Read More