Consumers increasingly seek ‘revenge’ for poor customer service ...

Consumers increasingly seek ‘revenge’ for poor customer service, study finds Photo (c) West End 61 - Getty Images Share But experts question whether service is actually getting worse ... Read More

Americans are fed up with bad customer service, increasingly seek ...

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it. Read More

People Are Seeking Revenge for Bad Customer Service - PopCrush

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are seeking revenge.. A new study found that consumer complaints are up ... Read More

As customer problems hit a record high, more people seek ‘revenge’

Some 74% of the 1,000 consumers surveyed said they had experienced a product or service problem in the past year. That is up from 66% in 2020, when the study last was conducted, and 56% in 2017 ... Read More

Survey finds consumers experiencing more product, service problems

Do you feel you've been dealing with more product and service problems than ever before? You're you are not alone.The latest edition of the National Customer Rage Survey shows that more Americans ... Read More

22% Of Consumers Would Rather Spend A Night In Jail Than ... - MediaPost

22% Of Consumers Would Rather Spend A Night In Jail Than Contact Customer Service, Study Finds - 09/28/2022 One bad experience is enough to turn 62% away from a brand, Twilio Flex reports. Toggle ... Read More

Bad Customer Service | How to Complain Well - Consumer Reports

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ... Read More

Consumer Alert: Bad customer service. It’s gotten worse. Here’s ...

I’ve interviewed some of the top customer service experts in the country. Here’s Deanna’s Do List for getting what you need when you call customer service. Keep good records. Read More

New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for ...

84% of consumers are aware that some companies use AI to handle customer service interactions Yet nearly half (48%) of consumers say they do not trust information provided by AI-powered customer ... Read More

New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for ...

New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for Customer Service Oct. 23, 2024 9:00 AM ET Five9, Inc. (FIVN) Findings show a need to build trust and improve customer ... Read More