Customer Service Hell Is Not Your Imagination. New Study Reveals Top Fortune 500 Companies Unreachable For Consumers

A recent study ... to overlook poor service or products due to the baggage of stereotypes associated with complaining. Regardless of validity, Black consumers often hesitate to seek appropriate ... Read More

Never Ending Revenge Spending—‘What Is the New Norm?’

Americans are continuing to spend, despite anxiety over the economy, making companies question their expectations of consumer spending ... chiefs have coined “revenge” and even “doom ... Read More

Consumer confidence up in March

Consumer confidence continued to tick upward ... Despite the positive news, consumers are still somewhat skeptical about what lies ahead. Numerator’s March Financial Outlook Score dipped 1 ... Read More

Study finds Ozempic can be made for $5. U.S. consumers pay nearly $1000.

Researchers at Yale University have published a study saying the actual cost of ... Mark Huffman has been a consumer news reporter for ConsumerAffairs since 2004. He covers real estate, gas ... Read More

Customer Service Representative Salary

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $37,780 in 2022. The best-paid 25% made $47,010 that year, while the lowest-paid 25% ... Read More

'Nudging' consumers is a common marketing tactic, but study finds it carries risk

to select a particular product or service may be quicker to abandon it. A recent study, published in the Journal of Consumer Research, is among the first to consider the long-term impact of the ... Read More

Common Customer Service Mistakes Your Company Might Be Making

We've explored the detrimental impact of various customer service mistakes. Now, let's delve into how to address these issues. Read More

Truth about poor customer service

generally consumers in Malaysia find themselves struggling with the frustration of having to endure poor customer service after their purchases. Read More

Internet providers roll out broadband "nutrition" labels for consumers

By then, providers will also be required to make the consumer label machine readable, which will allow third parties to better compile the data on internet service plans so consumers can compare ... Read More

Study finds racial disparities in online patient portal responses

The type of response you get may differ depending on your race, a recent study suggests ... previously told CBS News. And while advancements in health care technology, such as the use of AI ... Read More

Wearing jeans is bad for Earth, study finds — and yes, even just once

“This study took jeans as an example to reveal ... of speedy sequences that most modern clothes follow owing to the increasingly buzzy “fast-fashion” trend. The movement sees retailers ... Read More

Startups News

Ranked by AC kilowatts of generation installed by local office in 2023 Showcase your company news with guaranteed exposure both in print and online Gather your employees for an afternoon of games ... Read More