Photo (c) Oscar Wong - Getty ImagesOver the last few months, restaurant experts have been paying close attention to two shifts that have started to emerge on the dining scene: dynamic pricing and subscriptions.
While many restaurants have figured out that doing a better job at customer service pays off, some are still licking their COVID-era wounds caused by their losses. Some are trying to find a way to cover the extra money they’re paying staff and servers, and lots are looking for ways to offset the rising cost of essential cooking ingredients like eggs and flour.
Even big chains like Darden Restaurants – the company behind Olive Garden, Longhorn Steakhouse, and Cheddar’s Scratch Kitchens – had to give every nuance of its operations careful consideration and still provide great value for the customer.
President and CEO Rick Cardenas said in a recent earnings call that in Olive Garden’s situation, it was only asking about $3 more per item to hit that value mark, but doing it in a way that still drives profit and enhances its margins.
Netflix for your stomach
There is no perfect formula for pulling off the balancing act between maintaining good service while trying to eke out some black ink on the profit line, but subscriptions and dynamic pricing for restaurateurs seem to be the most reasonable answer for now.
Subscriptions have been a gravy train for streaming video, pet food, weight loss, and fitness companies. It’s a brilliant business model, too, because consumers think they’re getting a good deal but don’t always use the service to its full potential, so the company is still getting a stream of income every month no matter how much a person uses its services.
According to NRN, subscription mania has made its way into restaurants, and big-name brands like Taco Bell, Subway, and P.F. Chang’s have started toying with offering subscription programs for their most loyal customers. Panera is now fully vested in the idea. NRN thinks this “Netflix for the stomach” idea has so much potential that it named it as one of its restaurant predictions for 2023.
Sam Cooper, a marketing strategist at DM Wilbury, told ConsumerAffairs that there may be a trick up a company’s sleeve on subscriptions and subscribers might not be getting everything they think they might.
“When the restaurant chooses which items to include on the subscription, conventional wisdom will suggest they will include the items on which they have the largest profit margins,” he said. “Instead, the savvy restaurateurs will choose the items that can be served quickly and efficiently, to serve the increased number of customers without impacting the service time.”
As an example, he told us about UK coffee chain Pret a Manger which removed smoothies and milkshakes from their subscription because they took the barista too long to make, causing a backlog and slowing down sales.
That latte is $1 today, but maybe $2 tomorrow
After experiments with things like smaller portions and charging more for lettuce didn't sit well with consumers, some restaurant owners are moving to dynamic pricing – an angle that airlines, utility companies, and ticket sellers have been using for years.
So far, three chains have employed the idea -- Noodles & Company, Dog Haus, and Rachel’s Kitchen.
Dynamic pricing could turn out to be a win-win. It gives an owner the ability to lower prices during off-peak times so they can maximize seating capacity and labor costs and, at the same time, customers who favor cheaper prices might order outside of a busy period. Then, during peak hours, restaurants can raise prices a bit and maximize profits.
Even though restaurant leaders seem to love the idea, customers apparently don’t. Capterra’s new research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants.
Just 34% of consumers think dynamic pricing is good for customers and 42% would order less frequently, if at all, from a preferred restaurant if they used it.
Molly Burke, senior restaurant analyst at Capterra, told ConsumerAffairs that the thinking behind dynamic prices may be misguided, especially when it creates more of a financial burden for consumers facing record inflation.
”For example, Chipotle continues to receive backlash from customers and legislators [like Sen. Elizabeth Warren] for increasing prices. Raising Cane’s receives endless criticism online for shrinkflation and calls to relabel their ‘tenders’ as ‘nuggets.’ The list goes on and on,” she said.
Check out the full 'Talking Cars' episode here: http://bit.ly/1Nlb1Ez
Join CR at https://CR.org/joinviaYT to access our comprehensive ratings for items you use every day.
Published: 29th Mar 2023 06:40:19 By: Consumer Reports
Consumer Video: 2023 Land Rover Range Rover Sport | Talking Cars with Consumer Reports #405
Become a member at https://CR.org/joinviaYT to find out how each vehicle we purchase performs in our tests.
Land Rover has redesigned the Range Rover Sport for 2023. The new Sport SUV offers a number of powertrains, as well as a plug-in hybrid version. We share our first impressions of the inline-six, 355-horsepower on the SE P360 trim we purchased for our test program, and how it stacks up against competitors like the Porsche Cayenne, Genesis GV80, and even the top shelf Range Rover.
SHOW NOTES
-----------------------------------
00:00 - Introduction
00:16 - First Impressions : 2023 Land Rover Range Rover Sport
23:13 - Question: Why does CR’s reliability ratings change from year to year on vehicle models?
----------------------------------
Redesigned 2023 Land Rover Range Rover Sport Finds Its Niche
https://www.consumerreports.org/cars/suvs/2023-land-rover-range-rover-sport-review-a9874404418/
2023 Land Rover Range Rover Sport
https://www.consumerreports.org/cars/land-rover/range-rover-sport/2023/overview/
Guide to Car Safety
https://www.consumerreports.org/cars-guide-to-car-safety/
-----------------------------------
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Have a question for our experts? Leave a comment on this episode, or reach out to us directly!
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-----------------------------------
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Published: 29th Mar 2023 04:00:39 By: Consumer Reports
Consumer Video: Bad Input - Coming Soon | Consumer Reports
A preview of CR's upcoming short films on the biases in algorithms and datasets that result in unfair practices towards communities of color, often without them knowing. In partnership with Kapor Foundation. Directed by filmmaker Alice Gu.
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Published: 24th Mar 2023 06:55:26 By: Consumer Reports
Consumer Video: Do You Need a Mattress Topper? | Consumer Reports
If you’re having trouble getting comfy in your bed, you might be considering a mattress topper. Consumer Reports shares tips on choosing a topper and when it might be time to save your money and spring for a new mattress instead.
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Published: 23rd Mar 2023 07:29:55 By: Consumer Reports
Consumer Video: 5 Reasons to Consider a Certified Pre-Owned Car | Consumer Reports
Join CR at https://CR.org/joinviaYT to access our comprehensive ratings for items you use every day. CR is a mission-driven, independent, nonprofit organization.
If you're shopping for a car, and want to avoid the potential problems of a used vehicle and the expense of buying something brand new, a certified pre-owned vehicle could be your best bet. We explain what a certified pre-owned (or CPO) car is, and using data from CR's reliability and owner satisfaction surveys, we show why it might hit the sweet spot for price and reliability for many buyers looking for a good deal on their next vehicle.
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Published: 23rd Mar 2023 02:00:31 By: Consumer Reports
Car Video: Road Side Tire Fix - Cayenne Adventures #shorts
After just getting the new family Cayenne home, Todd has a blowout and has to figure out a roadside swap without a provided spare.
This is a behind the scenes moment from thing mentioned in his larger review of why they got this 2017 Cayenne S eHybrid as their new/used family hauler.
You can see the entire review here:
https://youtu.be/-nPwKcMzQos
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Published: 28th Mar 2023 10:00:10 By: EverydayDriver
Car Video: Updating the Family Car – The Cayenne and the Alts | Everyday Driver
The 2010 Porsche Cayenne has served family duty in Todd’s house for eight years, and it is time to find a replacement. There are lots of options, and lots of debate to find the new family SUV. The result has a few surprises but continues the story that’s come before. This is the first of a new long-term series and the adventures have already begun. Thanks for watching
Be sure you’re subscribed!
00:00 – 2:41 – The search parameters
2:41 – 3:46 What we found
3:46 – 6:37 All the ways this is better
6:37 – 8:49 Power and Performance features and upgrades
8:49 - 11:13 New Experiences and Nasty Surprises
11:13 – 13:54 Comfort or Dynamics
13:54 – What could possibly go wrong?
#Porsche #Cayenne #Family #SUV
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Thanks for watching!
Published: 23rd Mar 2023 08:56:39 By: EverydayDriver
Car Video: Did it for Keychains! - Four Road Trips worth of memories #shorts
We did four huge road trips in our Cars of the Past, racking up over 10,000 miles in every direction of the compass. And Paul decided it didn't count unless we had keychain to help us remember.
You can see all 4 of these road trips here:
https://www.youtube.com/playlist?list=PLHxU7q4gi5_vJWDj13h13v8JESBg-fPNB
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Published: 21st Mar 2023 07:52:36 By: EverydayDriver
Our road trip south got Todd thinking about conspiracies, how hard they are to get away from, and how Alien encounters would change the show.
See the entire film from this trip here:
https://youtu.be/pbcxbvlcnmE
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Published: 12th Mar 2023 09:30:00 By: EverydayDriver
Car Video: Where Aliens Land - Paul road trips through Roswell #shorts
During the last of our Four Points road trip series, we drove through Roswell NM and wondered about alien encounters. Here's an extended extra clip from the film where Paul ponders why Roswell was the choice.
See the Full Road Trip here:
https://youtu.be/pbcxbvlcnmE
And Subscribe for more!
Published: 10th Mar 2023 09:00:01 By: EverydayDriver
Product Review Video: Apple Announces WWDC23 Will Take Place on June 5 #shorts
The date of Apple’s anticipated Worldwide Developers Conference has been set and is expected to unveil iOS 17, along with other software updates.
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Published: 29th Mar 2023 07:00:13 By: CNET
Product Review Video: First Look at LG's 2023 OLED TVs
LG invited us to its US headquarters in New Jersey to compare its new TVs to those from Sony and Samsung.
00:00 - Intro
00:15 - LG OLED G3 Series
02:46 - LG OLED M Series
03:04 - LG OLED C3 Series
03:59 - LG OLED B3 Sereis
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#lg #lgtv #firstlook #oled
Published: 29th Mar 2023 12:00:21 By: CNET
Product Review Video: Galaxy A54 5G First Look: Samsung Has A New Budget Phone
The Galaxy A54 5G brings some minor improvements over last year’s Galaxy A53.
0:00 Intro
0:37 Release Date & Price
0:55 New Camera Design
2:00 Galaxy A54 Performance
2:41 Outro
Read the CNET Review:
Galaxy A54 5G Hands-On: Samsung's Budget Phone Gets a Makeover http://bit.ly/3zdChmU
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#samsunggalaxy #samsung #review
Published: 28th Mar 2023 12:00:40 By: CNET
Product Review Video: Apple Reportedly Demos AR/VR Headset to Top Executives
Apple's AR/VR device might be unveiled to the public soon, according to Bloomberg.
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#apple #augmentedreality #virtualreality #applenews
Published: 27th Mar 2023 07:00:10 By: CNET
Product Review Video: Adding 'X-Ray Vision' to Microsoft's HoloLens
A team of researchers at MIT have added a special antenna and a custom application to Microsoft's HoloLens that allows the wearer to locate desired objects behind walls, inside boxes or otherwise beyond their line of sight.
Read the CNET's HoloLens 2 Review:
Hands-on at home with Microsoft's HoloLens 2
https://www.cnet.com/tech/computing/hands-on-at-home-with-microsofts-hololens-2/
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#AR #Microsoft #HoloLens
Published: 26th Mar 2023 03:00:37 By: CNET
FTC Video: Online Romance Imposter Scams - Short | Federal Trade Commission
Imposters promise romance to users of online dating sites to trick them into sending money. Learn more about online romance imposter scams at https://www.ftc.gov/imposters
******************************
Transcript:
[MUSIC PLAYING] Looking for love in all the right places like popular dating sites, mobile apps, and social networking sites? Ron seems like a perfect match for you. He's thoughtful and says he can't live without you.
He says he's from the US but works out of the country. And he says he wants to visit, but says he can't afford it. He asks you to send him money. Last month, it was medical for his sick aunt. This month, he needs money to fix this car. Next month, who knows.
Ron wants your money. Don't send it. The person pretending to be Ron is a scammer. He'll tell you anything to get you to wire cash right away. He'll never run out of excuses.
If an online love interests asks you for money, walk away no matter how compelling story.
Report scams at FTC.gov/impostors.
******************************
The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
Comment Moderation Policy
We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that:
1) contain spam or are off-topic
2) use vulgar language or offensive terms that target specific groups or contain personal attacks
3) are sales pitches or promotions
4) have urls or links to commercial sites
4) spread clearly misleading or false information
or
5) include personal information, like home addresses
Published: 24th Mar 2023 12:00:33 By: FTCvideos
FTC Video: Fraud Affects Every Community: Imposter Scams (Spanish with English subtitles) - Updated
The first-person story of a woman who was harassed by scammers impersonating court officials and lawyers, who tried to coerce her into paying hundreds of dollars for a debt she didn’t owe.
Aprenda más sobre cómo evitar estafas http://www.consumidor.ftc.gov/estafas
Learn more about avoiding scams http://www.consumer.ftc.gov/scams
******************************
Transcript:
Recibí una llamada, en la cual me decían
que yo tenía una demanda por 4 mil dolares. Si yo no pagaba eso, me iban a mandar
con Inmigración, y que, bueno, eso iba a ser catastrófico. Pues yo me asusté mucho. Me asusté tanto que,
le digo, casi corría yo a la tienda de la esquina a comprar el money order y ya quería que
estuviera la gente por el money order y que se fuera.
Cuando yo platiqué con mi hijo él inmediatamente me dijo:
sabes qué mamá, esto no es real. Pues, empecé a buscar el número en la
computadora. El mismo número que le estaba marcando a mi mamá tenía muchas
quejas, y de hecho una de las quejas era casi idéntica. Una estafa de impostor es cuando una persona
le dice que tiene una afiliación, o que es incluso el Gobierno. Le dice que tiene una deuda
pendiente y que tiene que pagar cierto dinero y normalmente es un sentido de urgencia,
es "páguelo ya, inmediatamente." A la señora Juárez, igual que a otras personas,
la convencen con amenazas, diciéndole que si no pagan la deuda van a ser llevados a
Corte, o pueden ser encarcelados. Yo estoy agradecida, gracias a Dios que
tenía a mi lado, en primer lugar para exteriorizar lo que me estaba pasando,
compartirlo con mi hijo y con mi esposo. Me sentí muy apoyada, muy apoyada
simplemente al exteriorizarlo, al compartirlo. Nosotros presentamos una demanda contra
la empresa, y después de toda la evidencia que pudimos juntar gracias a las declaraciones
de personas como la señora Juárez, el juez determinó que sí, la empresa estaba
involucrada en fraude al consumidor y la empresa fue cerrada permanentemente. A mí me da mucha tristeza que personas
se presten para este tipo de estafas. Les aconsejo que platiquen esto con personas
que consideren ellos que pueden estar un poco más informadas. Si usted recibe una llamada de alguien que
no conoce, y le piden que envíe dinero ya sea por una tarjeta pre-pagada,
con un giro postal o en efectivo, no lo haga.
******************************
The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
Comment Moderation Policy
We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that:
1) contain spam or are off-topic
2) use vulgar language or offensive terms that target specific groups or contain personal attacks
3) are sales pitches or promotions
4) have urls or links to commercial sites
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Published: 23rd Mar 2023 03:00:00 By: FTCvideos
FTC Video: IRS Imposter Scams - Short | Federal Trade Commission
How to spot scammers who pretend to be IRS officials to get you to send them money.
Learn more about IRS imposter scams at https://www.ftc.gov/imposters
******************************
Transcript:
Scam artists are pretending to be IRS officials to get your money. They'll call, email, or text you claiming you owe back taxes or there's a problem with your tax return. They even rig caller ID to make their call look official. They play on your fears. They threatened to take your driver's license or sue, arrest, or deport you. They want you to pay, fast.
What's the truth? The truth is the IRS's first contact with you will always be a letter in the mail. It's not a phone call, email, or text message. They won't insist that you pay with a prepaid debit card, a wire transfers, or cashier's check. Now you know. Has an IRS impostor contacted you? Report it at FTC.gov/impostors.
******************************
The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
Comment Moderation Policy
We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that:
1) contain spam or are off-topic
2) use vulgar language or offensive terms that target specific groups or contain personal attacks
3) are sales pitches or promotions
4) have urls or links to commercial sites
4) spread clearly misleading or false information
or
5) include personal information, like home addresses
Published: 23rd Mar 2023 12:00:22 By: FTCvideos
FTC Video: Family Emergency Imposter Scams - Short | Federal Trade Commission
Imposters claim to be friends or family in distress to trick consumers into wiring money. Learn more about family emergency imposter scams at https://www.ftc.gov/imposters
******************************
Transcript:
Grandad, it's me-- an accident in Mexico-- I'm in jail.
Jimmy, is that you?
Yeah, it's Jimmy.
I need money for bail right now.
In jail?
You need to send money right now.
Please don't tell anyone.
Scammers are tricky and can pretend to be anybody in any situation.
They seem like the real deal.
They play on your fears.
The goal-- to get you to act fast.
Check out if they really are who they say they are, even if they sound like a loved one.
Heard from an impostor?
Report it at ftc.gov/imposters.
******************************
The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
Comment Moderation Policy
We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that:
1) contain spam or are off-topic
2) use vulgar language or offensive terms that target specific groups or contain personal attacks
3) are sales pitches or promotions
4) have urls or links to commercial sites
4) spread clearly misleading or false information
or
5) include personal information, like home addresses
Published: 21st Mar 2023 06:34:07 By: FTCvideos
FTC Video: Tech Support Imposter Scams - Short | Federal Trade Commission
Callers impersonate legitimate technical support companies to fool computer users into handing over their personal information or sending money. Learn more about tech support imposter scams at https://www.ftc.gov/imposters
******************************
Transcript:
Scammers pose as big name companies.
They call or send pop up messages to scare you about the security of your computer.
We've gotten warnings of viruses in your area.
Your computer has been affected.
First, download this software so I can delete the dangerous programs.
They're good at pretending to be someone they're not, because they want something that isn't theirs.
Your money.
No matter what they say, they haven't found anything wrong with your machine.
They just want you to pay for software or tech supportive services you don't need.
If someone pressures you, slow down and think it through.
Don't give out your financial information, and don't let anyone take control of your computer.
Report imposter scams to FTC.gov/imposters.
#techsupport #imposter #scam #federaltradecommission
******************************
The Federal Trade Commission deals with issues that touch the economic life of every American. It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
Comment Moderation Policy
We welcome your comments and thoughts about the information on this page. If you do have something to say, please be courteous and respectful to other commenters. We won't routinely review any comments before they are posted (except for ones that contain urls and profanity), but we will delete any comments that:
1) contain spam or are off-topic
2) use vulgar language or offensive terms that target specific groups or contain personal attacks
3) are sales pitches or promotions
4) have urls or links to commercial sites
4) spread clearly misleading or false information
or
5) include personal information, like home addresses
Published: 17th Mar 2023 04:47:32 By: FTCvideos
DIY Video: How to make a Side Table | DIY | Great Home Ideas
Adam show's you how to make a side table, perfect for the entryway to your place.
Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5
Published: 29th Mar 2023 10:45:01 By: Great Home Ideas
DIY Video: Joh meets Ryley Batt | HOME | Great Home Ideas
Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5
Published: 27th Mar 2023 10:45:01 By: Great Home Ideas
DIY Video: We visit The National Film and Sound Archive | TECH | Great Home Ideas
Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5
Published: 26th Mar 2023 10:45:04 By: Great Home Ideas
DIY Video: Healthy 1234 Cake | FOOD | Great Home Ideas
Ed makes a healthy cake.
Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5
Published: 25th Mar 2023 10:45:00 By: Great Home Ideas
DIY Video: Weeknight Meals - Tomato Olive Pasta | FOOD | Great Home Ideas
Ed makes a quick and easy Tomato and Olive Pasta.
Welcome to Great Home Ideas, where you’ll find inspiring home makeovers, delicious recipes, quick & easy DIY projects, design & gardening ideas, plus hints, tips, how tos and advice on pets, health, tech and more. Check out our channel & subscribe to see more videos like this one every day of the week. Click here to subscribe: https://bit.ly/3hxN7d5
Published: 24th Mar 2023 10:45:01 By: Great Home Ideas
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