Streaming customers are much more satisfied than cable customers

Consumers have been “cord-cutting” for years, dropping cable subscriptions in favor of one or more streaming subscriptions. There’s not a lot of mystery be ... Read More

Satisfaction Higher Among Live TV Streaming Customers, J.D. Power Finds

Live TV streamers are more satisfied than cable and satellite customers, according to the redesigned J.D. Power 2024 U.S. Television Service Provider Satisfaction Study, SM released today. Overall ... Read More

Cable is dying. Streaming is the new cable. It’s all getting worse.

If you’re among the shrinking number of people who pay for cable or satellite TV service, your bills are probably going to keep going up for a product that’s getting worse. A merger announced Monday ... Read More

Streamers and Devices Are Collecting Your Data, and There's Not Much You Can Do About It

Most of the regulations for this data collection are self-enforced and lack real consumer protections. The new “How TV Watches Us: Commercial Surveillance in the Streaming ... customers. According to ... Read More

Customer Satisfaction with vMVPDs Like YouTube TV Is Higher Than Cable

The biggest gap in satisfaction between live TV streaming and cable and satellite—140 points—is heavily based on costs, the researchers said. The survey found that the reported monthly average cost ... Read More

The Future Of Streaming Sports & UX

How streaming transforms sports viewership, from log-in fatigue to zero latency, and the balance between personalized experiences and collective fan engagement. Read More

A cable company is throwing in free streaming to keep customers from cutting the cord

As cord-cutting continues to rise, one cable company is partnering with streaming platforms in an effort to keep its customers. Read More

5 cable TV companies offering streaming perks to stop cord-cutting

As cord-cutting continues to rise, several cable and satellite TV companies are starting to partner with streaming platforms in an effort to keep their customers. Read More

DirecTV, Disney reach agreement, restoring channels

DirecTV has 11.3 million customers, CBS News ... more flexible options," the companies said in a joint statement. "DIRECTV and Disney have a long-standing history of connecting consumers to ... Read More

Consumer Protection

Eyewear giant EssilorLuxottica has asked a U.S. judge to throw out what it called “misguided” consumer ... customers to pay higher prices. A judge in California said he would give Tesla more ... Read More

Charter CEO on the AI Opportunity and the Value of Including Streaming Services in Carriage Deals

By Georg Szalai Global Business Editor Cable giant Charter Communications ... he was asked if AI is more hype or reality. “I think AI is very much reality. The question is: How fast is ... Read More

Some Verizon customers will see their phone bills increase next month

Customers on the following plans will see their discount reduced on or after Oct. 10: Play More Unlimited, Do More Unlimited, Get More Unlimited Play More Unlimited 5G Ultra Wideband, Do More ... Read More