Consumer News New Consumer Loyalty Study Shows Consumers Expect More From Brands

Clutch Report: 98% of Consumers Repeat Purchases, but Over Half Say Their Loyalty Has Shifted

The MarketWatch News Department was not involved in the creation of this content. New research shows brand loyalty still exists but now depends on trust, transparency, and authenticity. Read More

CORRECTING AND REPLACING: Infios's State of Supply Chain Report Reveals Significant Opportunity to Build Consumer Trust

Infios, a global leader in intelligent supply chain execution, today released a new industry report revealing a significant opportunity for companies to strengthen consumer relationships through ... Read More

AI, expectations, and experience drive 2025’s top brand loyalty leaders

• Consumers’ expectations jumped 30% this year, but brands only met 9–11% of that demand • Amazon, Google, Microsoft, Apple, and Coca-Cola lead 2025’s loyalty rankings The 17th annual Brand Keys ... Read More

Consumer confidence remains fragile, latest University of Michigan index shows

Consumer sentiment around the U.S. dipped in October, sinking to a five-month low as Americans fret over a stalling job market and stubbornly high inflation, new private economic data shows. The ... Read More

The Future Shopper 2025: VML Study Reveals Many Brands Are Still Failing to Deliver on Customer Experience and Search is Resurging Thanks to AI

45% of global shoppers often abandon purchases because the digital experience offered by major retailers is too frustrating and 52% are excited by the prospect of having their own AI agent to shop on ... Read More

Consumer Sentiment, An Important Indicator Of The Economy, Falls More

Experts fling themselves from one direction to another, but consumers have a steadier sense of what is happening overall. This is not good. Read More

Rethink Loyalty: A Challenge To Retailers From Harvard-Backed Startup

Forbes contributors publish independent expert analyses and insights. Kevin covers retail, airports, and the global traveling shopper. Being purely transactional has its limitations in retailing which ... Read More

Consumer Reports: Kroger’s loyalty program comes at the cost of privacy

INDIANAPOLIS (CONSUMER REPORTS) — They promise discounts on gas, groceries, and more — but at what cost? Retail loyalty programs offer tempting perks yet often come with a hidden price: your privacy. Read More

Consumer Reports: The real price of store loyalty programs

They promise discounts on gas, groceries, and more — but at what cost? Retail loyalty programs offer tempting perks yet often come with a hidden price: your privacy. A new Consumer Reports ... Read More

Clutch Report: 98% of Consumers Repeat Purchases, but Over Half Say Their Loyalty Has Shifted

WASHINGTON--(BUSINESS WIRE)--A new Clutch report finds that 98% of U.S. consumers make repeat purchases annually, but 55% say their loyalty has changed in the past five years. The findings of a ... Read More