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Someone ordered 18,000 cups of water at an AI drive-thru - now fast food chains are reconsidering
Despite early glitches, the chains are eager to identify how AI can help smooth operations - but it's not always a one-size-fits-all affair. Read More
McDonald’s taps seasoned exec to lead data, AI
Das Dasgupta brings 25 years of experience to the restaurant chain, most recently as chief data and analytics officer at Starbucks. Read More
Taco Bell Says ‘No Más’ to AI Drive-Thru Experiment
A quick scan suggests these efforts are going about as well as the Taco Bell experiment. McDonald’s reportedly ditched some of its AI interactions with customers after it kept messing up orders. Read More
After 2 Million AI Orders, Taco Bell Admits Humans Still Belong in the Drive-Thru
Mathews told The Wall Street Journal that the experience is causing Taco Bell to rethink its use of AI in the drive-thru. Notably, Taco Bell has admitted that humans in the drive-thru still make sense ... Read More
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