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6 Contact Center Trends That Don’t Involve AI (+2 That Do) - TechRepublic

6 Contact Center Trends That Don’t Involve AI (+2 That Do) Your email has been sent Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial ... Read More
Tech Adoption Trends In The Contact Center - Forbes

Customers desire faster resolutions and decreased average hold times (AHTs), which are being delivered by a few deployment trends in the contact center: 1. Omnichannel, cloud-based software ... Read More
Tech Trends: Contact Center AI Improves Citizen Experience and Agent Workspace

The company rates contact center sentiment analysis, a growth area for contact center AI, as quite feasible but perhaps carrying low value. LEARN MORE: Utilize AI to set a new standard for citizens. Read More
Global Contact Center Trends by Country 2021: The Impact of COVID-19 and Plans to Exceed CX Expectations as the World Recovers from the Pandemic - Yahoo Finance

Dublin, Nov. 04, 2021 (GLOBE NEWSWIRE) -- The "Global Customer Perspectives on Contact Center Trends by Country" report has been added to ResearchAndMarkets.com's offering. The publisher surveyed ... Read More
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