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Consumer Daily Reports

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What were the top safety recalls in 2024, most common scam phone numbers and privacy violations?

By James R. Hood of ConsumerAffairs
January 1, 2025

Does it seem like there are more safety recalls than ever? Well, there might be but it's a little hard to tell since the government organizations responsible for recalls don't really provide a lot of easy-to-read statistical information.

That's why there are people called data journalists. Ours is Dieter Holger, a math whiz and all-around master of extracting information from huge databases and turning it into plain English and informative graphs.

We turned Dieter loose on the recalls conducted in 2024, looking for patterns and useful statistics on the products that caused the most headaches for consumers and regulators.

Here's what he found:

The biggest appliance recalls

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Appliances are expensive devices that can cook your dinner or burn your house down, or both. Nearly everyone seems to think they used to last just about forever whereas today you're lucky if they last a few years.

It's no surprise that oven fires are the most treacherous. Each year, they start fires that damage homes and sometimes kill consumers and their pets. And 2024 was no exception. Read more.

The biggest food recalls

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This one is bad news for anyone who eats. Food recalls because of bacterial contamination reached their highest levels within five years in 2024.There were 154recalls filed with federalfood regulators due to contamination from the "big three" pathogensE. coli, Listeria and Salmonella.

The family-sized recalls are due to a variety of causes, including better detection. It's a little difficult to be too precise since several agencies are involved in food safety (USDA, FDA, CDC, etc.) and there's the little matter of how food is measured. Sometimes it's by units, sometimes by pounds, sometimes by gallons and on and on.

But anyway you look at it, our food supply could be a lot safer.Read more.

The biggest toy recalls

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There were more than 22 million toy recalls in 2024 involving dangerous chemicals, choking, lead and other toxins and hazards.

There should be a law, you say? There is. In fact, there are plenty of laws but most toys are manufactured overseas, often in China, and are beyond the reach of American justice. You would think that Amazon, Walmart and so forth would be careful to stock only toys that meet federal standards. Unfortunately, you'd be wrong to think that. Read more.

The biggest car recalls

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Cars get recalled for all kinds of reasons -- some major, many minor. The 2.2 million recalled in 2024 had everything from defects that could start a fire to a type font that was too small to read easily.

Most concerning were the park-outside warnings for fire-prone cars and do-not-drive for cars that were truly unsafe at any speed. Read more.

The biggest data breaches

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Back in the day, "data" was kept in locked filing cabinets and information was transmitted via the telephone through reliable, secure networks like AT&T. You could "wiretrap" a phone but it wasn't easy and you couldn't really do more than a few at a time.

Today, everything's digital and it's a lot easier to steal private data even though it's stored and transmitted by reliable, secure networks like, oh, AT&T, which had no fewer than 51 million data breaches in 2024. Read more.

Privacy violations

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Data breaches are bad enough but they at least involve bad guys breaking into legitimate companies' systems. Most privacy violations are carried out by some of the biggest names in corporate America, the ones who provide apps that make it easier for their customers to do business and, unwittingly, give up a lot of private information.

Shopping apps are the biggest offenders, especially those that work on Android phones. Apple's iPhones are more secure. One study found that about 60% of Android apps violate privacy policy standards.Read more.

Scammers' favorite phone numbers

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This one isn't really about recalls or data breaches but is an interesting little sidelight. It turns out that there are certain phone numbers and area codes that appeal to scammers. Apparently, they somehow look more trustworthy than others.

It perhaps says something about the political atmosphere today that only one of the top numbers is in the D.C. 202 area code. Distrust of government apparently carries over to distrust of D.C. phone numbers, which maybe isn't a bad thing.Read more.

The count starts over

That's itfor 2024 as far as safety recalls go. Although it was a tumultuous year, at least there weren't any political recalls, technically speaking anyway, and most systems continued to work fairly well most of the time, which is about all you can ask for, apparently.

Staying safe isn't easy but if you drive carefully, wash your hands often and keep up with the recall notices and safety news, you should have a good chance of making it to 2026.

Stay tuned. Dieter remains on the case and will be decoding data for 2025 and beyond.



Photo Credit: Consumer Affairs News Department Images


Posted: 2025-01-01 00:51:14

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Consumer News: Consumers face uphill battle canceling subscriptions after court action

Wed, 16 Jul 2025 19:07:06 +0000

The FTC's 'click to cancel' rule was thrown out, and consumers are mad

By James R. Hood of ConsumerAffairs
July 16, 2025

  • A federal appeals court strikes down FTC rule that would have forced companies to offer easy online cancellations.

  • Consumers share horror stories of hidden fees, endless phone calls, and opaque processes to quit subscriptions.

  • Lawmakers may face pressure to act as subscription traps remain a widespreadand profitabletactic.


For countless consumers, trying to cancel a subscription remains a frustrating, time-consuming ordeal and now it may stay that way for the foreseeable future. The U.S. Court of Appeals for the Eighth Circuit has vacated the Federal Trade Commissions click-to-cancel rule, dashing hopes for a streamlined, one-click way to escape recurring charges.

The court, in a 2-1 decision, ruled that the FTC overstepped its authority, finding the rule represented a significant expansion of the Commissions rulemaking powers without explicit congressional authorization. The FTCs rule, finalized in March 2024, would have forced businesses to allow consumers to cancel subscriptions through the same easy online channels they used to sign up, without hurdles like retention calls or buried web pages.

Instead, consumers remain stuck in digital mazes, as highlighted by numerous personal stories shared with The Guardian newspaper. From streaming services to gym memberships, the tales paint a grim picture of companies exploiting complicated systems to keep charging people who want out.

A behemoth worthy of a takedown

Chris Cooper, of Pennsylvania, found himself locked in a dispute with Verizon over canceling home internet. After being stonewalled, he was offered $500 but only if he signed a confidentiality agreement. Verizon is a behemoth, whose intentionally complex and restrictive practices are worthy of a takedown, he said. He refused the hush money, determined to keep pushing for change.

Other consumers discovered theyd accidentally signed up for subscriptions buried in fine print. Kaja in New York booked a flight through Kayak, only to be enrolled in a subscription service from eDreams without realizing it. Even after supposedly canceling, she saw fees deducted from her account a year later.

Ella in San Diego, California, has been struggling to cancel her daughters Roblox subscription. The only way to get out of these things is to change cards, she vented. Very infuriating!

Jacob, a government worker in Washington state, described quitting services like Netflix, Amazon, and Tinder as a tangled process of hidden links, extra steps, and ongoing billing cycles. My life is better now, he said after finally cutting ties.

Aggressive retention tactics

Subscription traps extend beyond the digital world. Rob, a software engineer in Virginia, tried to end his pest control contract. Even after sending a formal letter, the company insisted he call the service center and sent field employees to his home unannounced.

Pamela, a retiree in Los Angeles, fought the Burbank YMCA after it doubled her membership fees without notice. The YMCA debited her bank account for months until she physically camped out in their office and refused to leave without a refund.

Some stories highlight emotional tolls as well. Kathleen, 68, from Washington, DC, said her attempts to cancel Hulu involved hours on the phone and condescending staff. I presume I can finally cancel when Im dead, she said.

What next?

For now, the collapse of the FTCs rule means companies are free to keep complicated cancellation processes in place, although consumers do have a few options.

One technique that a ConsumerAffairs reporter has used for years focuses on the payment method, usually a credit card. His very simple email reads:

You are billing me $xx.xxon a monthly basis. If this is a purported subscription for a product, it is hereby canceled and your authorization to charge my credit cardis hereby revoked. Further charges will be denied and chargebacks will be initiated. Thank you.

While this is by no means foolproof and may simply be ignored by many companies, our colleague says that he has found it "remarkably successful, assuming you can somehow get someone to read it."

With many companies excusing themselves from being responsive by simply stating that their mailbox is "not monitored," a dedicated consumer can usually find an email address. The CEO is ideal and can usually be found in the "About Us" section of most companies' websites.

If you're sufficiently steamed, you can also write to the attorney general in your state and claim that you were deceived into thinking that the subscription could be canceled at will. The AG may take it up with the company, although it's by no means certain these days, since many of them have joinedthe ideology wars and forgotten about the consumers who elected them.


Read More ...


Consumer News: State Farm hits Illinois homeowners with double-digit rate hikes

Wed, 16 Jul 2025 19:07:06 +0000

Severe weather and rising costs blamed for the increase

By Truman Lewis of ConsumerAffairs
July 16, 2025

  • Illinois homeowners face an average 27% premium spike as State Farm cites severe weather and rising costs.

  • Governor Pritzker blasts the hike as unfair, alleging out-of-state losses are being shifted onto Illinois policyholders.

  • State Farm insists Illinois premiums reflect only in-state risk, as extreme storms increasingly hammer the Midwest.


You might think that storm-ravaged states like Texas, Florida and California would be hit with the biggest insurance rate hikes. But State Farm is rolling out steep insurance premium hikes for Illinois homeowners, igniting a political and consumer backlash over rising costs and accusations of unfair pricing practices.

The Illinois-based insurer said it will raise homeowners insurance rates in the state by an average of 27%, citing a surge in severe weather events and escalating costs to rebuild homes.

The rate increase will take effect July 15 for new customers and August 15 for renewals. Alongside higher premiums, State Farm will now require homeowners to carry at least a 1% wind and hail deductible. Customers who dont select this option will automatically be billed at that level.

Hail damage second only to Texas

State Farm said in filings with the Illinois Department of Insurance (IDOI) that Illinois ranks second only to Texas in hail damage, driving substantial catastrophe losses.

Over the past 15 years, the insurer said Illinois catastrophe losses exceeded its annual catastrophe provision in 13 years, signaling persistent underwriting pressure. In 2024, State Farm said it paid out $1.26 in claims for every $1 it collected in premiums from Illinois homeowners, blaming rising costs of labor and building materials for worsening results.

The cost of covering Illinois homeowners losses is exceeding the premiums were earning an indication we need to adjust prices, the company said in a statement.

The rate hike has provoked fierce criticism from Illinois Governor J.B. Pritzker, who labeled State Farms increases unfair and arbitrary. Pritzker claimed the insurers catastrophe loss calculations are inconsistent with the IDOIs own analysis and accused State Farm of passing along out-of-state losses to Illinois consumers.

Hard-working Illinoisans should not be paying more to protect beach houses in Florida, Pritzker said, calling on state lawmakers to pursue legislation during the upcoming veto session to curb what he termed severe and unnecessary rate hikes.

State Farm pushed back, maintaining that its Illinois premiums reflect only Illinois-specific risk, not losses from wildfires, hurricanes, or earthquakes elsewhere. The insurer reported $1.9 billion in direct premium earned and $1.77 billion in direct losses in Illinois last year, producing a 93.3% direct loss ratio well above its closest competitors. State Farm insures roughly one-third of Illinois homeowners.

IDOI, meanwhile, expressed concern over State Farms rate filing, saying it has repeatedly requested more details to verify whether the companys proposed hikes are based purely on Illinois experience. They have repeatedly refused to provide the requested information, the agency said.

Central U.S. is being hard-hit

State Farms move reflects a broader trend of severe convective storms battering the central U.S., causing billions of dollars in damage even if such events dont generate national headlines like hurricanes. Meteorologists warn that warming weather patterns are contributing to more intense storms outside traditional tornado seasons.

The Illinois hike is not an isolated move for State Farm. Earlier this year, the insurer secured approval for a 17% homeowners rate increase in California following devastating Los Angeles wildfires and later sought to raise that request to 30%. Nationally, State Farm reported a $3.5 billion underwriting loss in its homeowners and commercial multiple perils business for 2024.


Read More ...


Consumer News: Nextdoor wants to be your local news outlet

Wed, 16 Jul 2025 19:07:06 +0000

The neighborhood gossip site is hoping to fill the news holes around the country

By James R. Hood of ConsumerAffairs
July 16, 2025

  • More than 3,200 U.S. newspapers have folded in 20 years, creating news deserts and fueling misinformation.

  • Big Tech platforms disrupted ad revenue and control how news is seen online, leaving local outlets vulnerable.

  • Nextdoor partners with over 3,500 local publishers, hoping to drive traffic and engagement through local headlines.


Local news in America is in crisis. Over the past two decades, more than 3,200 print newspapers have shuttered, leaving millions of Americans living in so-called news deserts without reliable local coverage.

One in six U.S. residents now has limited or no access to local journalism, a void that researchers say leads to lower voter turnout, heightened polarization, increased government spending, and the spread of health misinformation.

The situation could get worse if the Trump administration succeeds in cutting off funding to National Public Radio (NPR), whose local stations are among the few or only remaining local news outlets in many smaller cities.

The collapse of local journalism has been hastened by technology giants like Google and Meta, whose dominance of the digital advertising market has siphoned away the revenue that once sustained newsrooms. Readers, meanwhile, have increasingly turned to "aggregators" like Google News or Apple News instead of subscribing directly to news outlets. They don't originate news coverage and usually don't have anything to contribute locally.

Social platforms such as Facebook and X (formerly Twitter) have also made it harder for publishers to reach audiences by deprioritizing news content in user feeds.

Artificial intelligence (AI) may soon make matters worse if it can vacuum up enough local information from other sources to repackage for consumers wondering what's going on in their town.

A different path

Amid the turmoil, Nextdoor Holdings Inc. the neighborhood-focused social network is pursuing a different path. Unlike other tech platforms that prioritize keeping users within their walled gardens, Nextdoor announced on Tuesday a partnership with more than 3,500 local publishers.

Nextdoor aims to distribute local news headlines directly within its app, which boasts 46 million weekly users. A carousel of local stories now greets users as soon as they open Nextdoor.

Were sending traffic out versus keeping everything inside the walled garden, Nextdoor CEO Nirav Tolia said. While acknowledging that this approach might not always deliver the smoothest user experience particularly when readers encounter paywalls Tolia maintained that supporting local publishers is part of Nextdoors broader mission.

Though publishers arent paid to share content on the platform, some are seeing benefits. One local publisher said he was seeing traffic bumps of up to 12 percent thanks to Nextdoors referrals.

For local news outlets already on the brink, any new distribution channel is a welcome lifeline. But as publishers know all too well, tech platforms can change course overnight, leaving traffic and livelihoods hanging in the balance.


Read More ...


Consumer News: Inflation disappeared at the wholesale level in June

Wed, 16 Jul 2025 16:07:07 +0000

The surprising report offers a hopeful outlook for future consumer prices

By Mark Huffman of ConsumerAffairs
July 16, 2025
  • The Producer Price Index (PPI) for final demand was flat in June, following a 0.3% rise in May and a 0.3% drop in April.

  • A 0.3% increase in goods prices offset a 0.1% decrease in services prices for the month.

  • The core PPI (excluding food, energy, and trade services) remained unchanged in June but rose 2.5% year-over-year.


Tuesdays release of the Consumer Price Index showed a one-month 0.3% increase in the prices consumers paid in June. But Wednesdays release of the Producer Price Index was something of a surprise, showing inflation largely disappeared at the wholesale level last month.

Thats significant for consumers because it suggests there is little pressure to push consumer prices up in the near future, despite concerns about tariffs.

The U.S. Bureau of Labor Statistics reported today that wholesale inflation, as measured by the Producer Price Index (PPI) for final demand, was unchanged in June on a seasonally adjusted basis. The reading follows a 0.3% increase in May and a 0.3% decline in April, pointing to a cooling yet uneven inflationary trend in the producer market.

Over the past 12 months, the PPI rose 2.3%, a moderate increase that may offer the Federal Reserve some reassurance as it gauges future interest rate policy.

Goods offset weakness in services

The flat monthly PPI reading in June masks underlying movement in its two primary components: goods and services. Prices for final demand goods climbed 0.3% in June, the sharpest gain since February, led by a 0.3% rise in core goods, excluding food and energy. Energy and food prices also ticked upward by 0.6% and 0.2%, respectively.

Some price increases included:

  • Communication and related equipment: up 0.8%

  • Gasoline and electric power: higher

  • Poultry and meat products: slightly higher

However, some categories saw steep declines. The price of eggs plunged by 21.8%, and materials such as natural gas liquids and thermoplastic resins also dropped.

On the services side, the index declined by 0.1%, a reversal from Mays 0.4% gain. The decline was primarily due to:

  • A 4.1% decrease in traveler accommodation services

  • Lower prices in automobile retailing, deposit services, airfare, and food and alcohol wholesaling

Economic outlook

The PPI report adds to a growing body of evidence that inflationary pressures at the wholesale level are stabilizing. With services pricing showing some signs of softness and goods prices rebounding modestly, analysts say the Federal Reserve is likely to maintain a cautious stance in its policy decisions.

While data in the PPI are encouraging, its retail prices that will affect consumers. Economists will now turn their attention to the CPI and other macroeconomic data for further clues on the direction of inflation and interest rates in the second half of the year.


Read More ...


Consumer News: Data show a big increase in Americans planning to leave expensive cities

Wed, 16 Jul 2025 16:07:07 +0000

Realtor.com reports a spike in people searching for homes outside their metros

By Mark Huffman of ConsumerAffairs
July 16, 2025
  • Nearly 59% of home shoppers in major U.S. metros searched outside their local markets in Q2 2025up from 48.1% in 2019.

  • San Jose, Washington D.C., and Seattle saw the highest outbound search rates, largely driven by affordability challenges.

  • Once-popular pandemic boomtowns like Phoenix, Spokane, and McAllen are now seeing increased outbound traffic as prices rise and work-from-home policies shift.


During the COVID-19 pandemic, there was The Great Migration, as remote work allowed employees to live just about anywhere. Now, unaffordable home prices appear to have triggered The Great Migration 2.0.

Real estate platform Realtor.com has noticed an emerging trend: more people searching for homes on its site are looking outside their current metros. In the second quarter of 2025, 58.9% of online shoppers in the 100 largest U.S. metropolitan areas searched for homes outside their current metros, up from 48.1% in 2019.

While affordability remains the chief motivator, other factors, such as return-to-office mandates, changing job opportunities, and evolving lifestyle preferences, are also shaping these decisions. Danielle Hale, chief economist at Realtor.com, noted that while search activity slowed year-over-year, Americans are still more likely than before the pandemic to explore new locations.

As regional housing trends diverge, Hale said, home shoppers tapped the brakes compared to a year ago, but accelerated their searches elsewhere compared to 2019.

High-cost metros lead the outbound trend

Big urban centers top the list of places residents are most eager to leave. San Jose, California, leads with 93.7% of shoppers looking at homes elsewhere, and more than one-third of that activity aimed outside the Golden State altogether. Washington, D.C. (86.4%), Seattle (80.5%), and Salt Lake City (77%) followed closely behind.

Chicago, Boston, and New Yorklongtime economic hubshave now joined the top 10 metros with the highest out-of-market search rates. Rising home prices and increasing unemployment are likely contributing factors, as Bostons median listing price surged by 42.5% over six years, and New York saw prices climb more than 32%.

Cities that surged in popularity during the early days of the pandemic, thanks to remote work and low housing costs, are now seeing an exodus. In Phoenix, out-of-market searches jumped 28.5 percentage points since 2019. Spokane, Washington, and Fresno, California, experienced similar increases of 27.7 and 21.3 points, respectively.

McAllen, Texas, once a poster child for affordable housing, saw a 30-point surge in outbound search activity, with many residents now eyeing larger job markets like Austin and San Antonio.

Economic strains fuel migration

Nine out of the ten metros with the largest six-year increases in outbound searches also saw home prices spike by more than 27%. Spokane led with a 47.9% increase, while Boston and Fresno werent far behind.

Unemployment has risen as well: for example, Chicago's jobless rate climbed from 3.5% in May 2019 to 4.6% in May 2025.

Amid the broader trend, a few metros have retained or even increased their local shopper loyalty. San Francisco saw a 6-point drop in outbound search activity since 2019, perhaps due to signs of affordability improvements relative to nearby areas. Portland, Houston, Detroit, and Honolulu also saw declines in the share of residents looking elsewhere, suggesting that a blend of affordability, job opportunities, and quality of life may be keeping locals engaged.

San Franciscos home prices rose only 4% over six years, far below other major cities. Honolulu, in fact, saw prices decline by 4.1%.


Read More ...


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