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Consumer Daily Reports

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Chances of winning a "loot box" prize were exaggerated, FTC charged

By Truman Lewis Consumer News: Genshin Impact game maker fined  million for privacy violations of ConsumerAffairs
January 21, 2025

The maker of the video gameGenshin Impacthas agreed to pay $20 million and make changes to address allegations by the Federal Trade Commission (FTC) that the company violated childrens privacy laws and misled users about the costs of in-game purchases and the odds of winning rare prizes.

Genshin Impact deceived children, teens, and other players into spending hundreds of dollars on prizes they stood little chance of winning, said Samuel Levine, Director of the FTCs Bureau of Consumer Protection. Companies that deploy these dark-pattern tactics will be held accountable if they deceive players, particularly kids and teens, about the true costs of in-game transactions.

Key Allegations

  • Privacy Violations: The company collected personal data from children under 13 without parental consent, violating the Childrens Online Privacy Protection Rule (COPPA).
  • Misleading Purchases: Players, including children and teens, were misled about the cost and odds of obtaining rare five-star loot box prizes. The confusing virtual currency system made it hard to track spending.
  • Unfair Marketing: Limited-time promotions and social media influencer campaigns created false impressions about the chances of winning rare items.

Proposed Settlement

  • Parental Consent: Children under 16 will need parental approval for in-game purchases.
  • Direct Purchases: Loot boxes must have a direct purchase option with real money.
  • Transparency: The company must disclose loot box odds and virtual currency exchange rates.
  • Privacy Compliance: Personal data collected from children under 13 must be deleted unless parental consent is obtained, and COPPA requirements must be followed.

The settlement awaits approval from a federal judge. The FTC emphasized that companies using deceptive tactics, especially those targeting children, will be held accountable.

Genshin Impact is produced by miHoYo Co., Ltd, a Shanghai-based, Chinese video game and development company



Photo Credit: Consumer Affairs News Department Images


Posted: 2025-01-21 20:57:23

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Consumer News: Stop the sneaky subscriptions: how to actually cancel the stuff you don’t use

Tue, 11 Nov 2025 05:07:06 +0000

Companies make it easy to sign up and weirdly hard to quit

By Kyle James of ConsumerAffairs
November 11, 2025
  • Scan 6090 days of card/bank statements and make a hit list of anything recurring, vague, or annual you cant cancel what you forgot exists

  • Always cancel where you signed up (Apple, Google Play, website) and look for turn off auto-renew or cancel at end of period, then screenshot the confirmation

  • Start a fake cancel many services throw out wait, want 20% off? offers in the cancel flow, so you can keep the service but at alower rate


Somewhere right now, your credit card is renewing a streaming service you dont watch or a workout app you havent touched since February. None of this was intentional. Its just what happens when companies make signing up stupid-easy and canceling slightly annoying. Heres how to stop paying for the stuff you meant to cancel, and how to shut down the ones that play hard to get.

Start with a subscription audit

Its very hard to cancel the services youve completely forgotten about. So, before you can cancel anything, you have to know exactly what youre paying for.

  • Start by opening your bank or credit card app and look at the last 6090 days.
  • I always like to write down anything on the statement that looks like one of these: recurring, APP*, Digital, or a name you dont recognize.
  • Also, dont forget about your annual services (password managers, antivirus, cloud storage) as they can often be the sneakiest.

Now youve got a hit list to work with.

Turn off auto-renew everywhere

Most of the time, you dont need to fully close the account, you just need to stop it from renewing every month or year.

For each service you want to cancel do the following:

  • Go into account billing manage plan.
  • Look for turn off auto-renew, cancel at end of period, or dont renew.
  • Screenshot it. Save the email. If they end up billing you again, you have proof that they shouldnt have.

If you cant find billing inside the app, log-in ona laptop or desktop computer. Often times companies will sneakily hide the real cancel tools there instead of on their app.

Pro tip: Renewal emails love to say stuff like Your benefits are continuing or An update to your account instead of Were charging you $59.99 tomorrow. So be sure to open those boring, vague emails and search for words like renewal, next billing date, or will be charged.

Cancel through the same platform you used to subscribe

This is a big one that many people miss and can cause a lot of frustration.

  • If you subscribed through Apple, you have to cancel in Apple.
  • If you subscribed through Google Play, cancel in Google Play.
  • If you subscribed on the company website, cancel on the website.

For example, if you signed up for Paramount+ through Apple, you have to cancel it in your Apple subscriptions.

If you try to cancel on Paramounts website instead, theyll say they never got the cancellation and youll keep getting charged. Always cancel where you started.

Beat retention tricks

Some services dont say cancel. Instead, theyll say something like pause, downgrade, or keep 30 days free. Those are all classic stall tactics.

Scroll down until you see wording like end membership, do not renew, or cancel immediately. If all you see is pause, go ahead and do it so they stop billing you right now. Then go back into your account after a few days and the full cancel option will typically appear.

Do this when they make you call or chat

Some companies still force you to talk to a human so they can talk you out of cancelling. You might not have a choice but to play along, sobe sure to leave a trail.

  • Ask, Can you confirm this is canceled today?
  • Get the confirmation number or email while youre still in chat.
  • Save the transcript or take screenshots.

Now if they bill you again, you can go to your card and say, I canceled on X date and heres my proof.

Use your credit card as your backup plan

Think of this as your safety net.

If youve tried to cancel and they keep billing you, dispute the charge with your card or bank and tell them its an unauthorized recurring payment.

Amazingly, banks see this all the time. You can also use a virtual card (Privacy, Capital One Eno, some bank apps) which have spending limits attached so a subscription cant suddenly double on you.

Set a reminder the day you start a free trial

Most ugh, I forgot to cancel charges happen 730 days after you start a new subscription.

So, when you start a trial, set a calendar reminder on your phone for 2-3 days before it renews. Literally name it: Cancel Paramount+ or whatever.

If the service wont tell you the renewal date clearly, thats a big red flag in my book. I recommend cancelling right away and resubscribe later if you still want it.

Make it harder for subscriptions to get you

Ive discovered two easy habits to make sure I dont overspend on subscriptions I never use.

  • Keep all subscriptions on one credit card so you can scan one statement quickly.
  • Before you cancel, drop to the cheapest version. A lot of services will surface the real cancel button only after you downgrade, and if you end up needing it again, youre paying less in the meantime.

Dont actually cancel and save money in the process

A lot subscriptions will offer you a discount when you first hit the "cancel" button. They don't want to lose your business and will often throw you a bone to keep you paying.

So if you pay for a subscription that you actually use, but it's a little more than you want to pay, give this a shot. The good part is they'll typically tell you about the discount before you have to hit the "finalizeyour cancellation" button giving you time to back out.


Read More ...


Consumer News: Visa, Mastercard are close to a deal with merchants — how it could change what card you use

Tue, 11 Nov 2025 02:07:06 +0000

Your points card might not be welcome everywhere anymore

By Kyle James of ConsumerAffairs
November 10, 2025
  • Visa/Mastercard may cut swipe fees a hair (about 0.1%), which helps stores but wont show up as obvious price drops for shoppers

  • Stores could get more power to favor cheaper cards and even say no to high-reward, high-fee cards, so you might need a backup card

  • Expect to see more surcharges or cash/debit discounts as merchants get more freedom to nudge you toward cheaper payment methods


Every time you tap a Visa or Mastercard, the store is paying roughly 2%2.5% of the transaction to the card networks and the bank behind your card. After 20 years of legal fighting, the Wall Street Journal recently reported,Visa and Mastercard are now close to another settlement with merchants that would trim those fees a bit and, more importantly, give stores more flexibility to say no to certain higher-cost cards. Thats the part consumers will actually feel.

Whats actually changing?

1. Small fee reductions for stores

Visa and Mastercard would shave the fee built into card payments by about 0.1 percentage point. Not all at once though, it would be spread out over time.

Thats real money for big retailers processing billions a year, but its not a dramatic cut, which is why merchant groups are already saying it still lets the card networks keep fixing swipe fees.

2. Stores could sort cards by cost

Right now, if a store takes Visa, it generally has to take all Visa credit, including the rewards cards that cost the most to accept. The new structure being discussed would let stores treat cards on an individual level. So, cards with heavy rewards, no-rewards, and commercial cards could be separated.

That opens the door for a store to prefer cheaper cards or even refuse the priciest ones. Consumers who love high-rewards cards are the group most likely to bump into sorry, we dont take that one at smaller or lower-margin businesses.

3. More room for surcharging or steering

The reporting also says surcharging is part of the talks. Surcharging is when the store tells shoppers upfront that since youre paying with a credit card, were adding a fee to your transaction.

That matters because merchants have complained for years that they were blocked from nudging shoppers toward cheaper payment methods.

If those rules get looser, you could see more signs at checkout that say X% added for premium credit or signs steeringyou towardscash or debit card discounts. Weve already seen this after earlier settlements and court rulings and this could normalize it further.

Why are Visa and Mastercard doing this now?

This is basically the sequel to a long antitrust fight in federal court in New York over credit-card fees and rules. Earlier efforts included a big settlement meant to save merchants around $30 billion over several years, but a judge rejected a version of that in 2024, which sent everyone back to the table. Card networks keep denying wrongdoing, but settling gives them certainty and heads off more years of expensive litigation.

What this means for consumers

You might see more payment friction. The U.S. has been spoiled by near-universal card acceptance. If merchants get more power to reject high-fee cards, you could run into the occasional we only take basic Visa/Mastercard or debit. This could end up forcing you to keep a backup card in your wallet.

Premium rewards could get pressure. Rich travel cards tend to carry higher fees because those rewards have to be paid for somehow. If more merchants start pushing back on those cards, banks and networks may have to rethink how rich certain rewards offers can be in the future. That wont be immediate, but its the logical downstream effect.

Price effects will be subtle. A 0.1-point cut is helpful for retailers, especially small ones, but its not the kind of drop that turns into a big, obvious price decrease for shoppers. At best, it will be the slow drip of we had to raise prices because costs went up.


Read More ...


Consumer News: 10 work-from-home side jobs that can earn you $1,000+ a month

Mon, 10 Nov 2025 20:07:07 +0000

Career experts share how to find legitimate remote gigs that best fit your needs

By Kristen Dalli of ConsumerAffairs
November 10, 2025

  • FlexJobs identified 10 fully remote side jobs from copywriting to tutoring that can earn $1,000 or more per month.

  • Career experts say the key to landing a side hustle is matching roles to your skills, schedule, and realistic time commitments.

  • Tailoring your resume, highlighting remote-friendly experience, and using your top skills as keywords can help you stand out in your search.


With holiday spending in full swing, many Americans are looking for ways to bring in a little extra income without sacrificing their time or commute.

To help, FlexJobs identified 10 in-demand remote side jobs that can earn $1,000 or more per month, based on Payscale data. From virtual assistants to freelance writers, these positions are actively hiring, fully remote, and designed to fit around your main job so you can boost your income without burning out.

The top 10 list

Heres a look at the list FlexJobs put together:

  1. Therapist ($32/hour)

  2. Nurse Practitioner ($58/hour)

  3. Customer Service Representative ($17/hour)

  4. Copywriter ($25/hour)

  5. Executive Assistant ($25/hour)

  6. Accountant ($24/hour)

  7. Interpreter & Translator ($24/hour)

  8. Content Writer ($23/hour)

  9. Graphic Designer ($21/hour)

  10. Tutor ($20/hour)

Finding remote side jobs

What are the best ways to find these kinds of jobs? ConsumerAffairs spoke with Toni Frana, Career Expert Manager at FlexJobs, to learn more.

First, focus on roles that match your skill set so you can facilitate an effective job search, Frana said. Its also important to understand what your availability and time looks like for what you can commit to a new side hustle.

Finally, know your worth. Your experience is valuable, even for something that isnt done full-time. Identifying these first will help you conduct focused research to make sure you are searching for jobs in the right places.

Resume dos and donts

If youre not sure how to make sure your resume is as attractive as possible, Frana offered some expertise.

"Your resume for a side hustle wont be noticeably different from the resume you use when applying for full-time roles, he said. In fact, tailoring your resume for side hustles is equally as important as it is for full-time roles. Employers want to see that you have the right skill set and experience for the job, regardless of the number of hours per week it requires.

Highlighting your remote-friendly skills and experience is also important for hiring managers to see on your resume. And, in some industries, particularly creative fields, it may be beneficial to put a portfolio together that you can include a link to on your resume.

Turning skills into income

Frana recommends that consumers start with what theyre already good at, and try to find ways to turn that into extra income.

Knowing what your top skills and your transferable skills are is very important for finding a new role, he said/ Yes, side hustles offer the opportunity to increase your income, but also allow you to expand on skills you already have and leverage them to learn new and valuable skills that can open future doors as well.

Once you know what skills you can leverage into a side hustle, you can consider using some of those skills as keywords in your search strategy. Searching for job titles is generally what we default to, but oftentimes job searching sites allow searching with keywords, which can really help optimize your search efforts by focusing on some of your top skills as keywords.


Read More ...


Consumer News: T-Mobile revamps 5G Home Internet with new tiers, faster Wi-Fi and streaming perks

Mon, 10 Nov 2025 20:07:07 +0000

T-Mobile sharpens its 5G Home Internet game

By Truman Lewis of ConsumerAffairs
November 10, 2025

T-Mobile adds two new premium 5G Home Internet tiers, Amplified and All-In
New Wi-Fi 7 gateway promises faster speeds and broader coverage
All-In tier bundles streaming services and enhanced tech support


T-Mobile is making a fresh push into the home broadband market, expanding beyond its single-tier 5G Home Internet plan to offer new service levels, faster hardware, and bundled perks. The companys home broadband service already popular for its simplicity and price stability now comes in three distinct plans: Rely, Amplified, and All-In.

Three new tiers with different perks

The Rely plan replaces T-Mobiles original $50 per month option (with AutoPay). It includes what the company calls a high-performance gateway, likely the same Sercomm TMO-G4AR device customers have been using. The Rely plan still offers fast speeds, though T-Mobile acknowledges it uses artificial limits to manage performance.

For those seeking faster connectivity, the new Amplified tier costs $60 per month and introduces a Wi-Fi 7 gateway, delivering up to 30% faster median speeds than Rely. T-Mobile says customers can expect typical download speeds between 134 and 415 Mbps, with uploads ranging from 12 to 55 Mbps.

At the top, the All-In plan, priced at $70 per month, includes the same Wi-Fi 7 gateway and adds subscriptions to Hulu and Paramount Plus. It also comes with the TechEdge Suite, a bundle featuring a Wi-Fi 7 mesh extender for broader home coverage, 24/7 tech support, a hardware upgrade after three years, and an advanced cybersecurity package.

Price lock and fine print

All three plans come with a five-year price lock, unlimited data, and no annual contract. T-Mobile mobile customers can save an additional $15 per month on any plan, making Rely as low as $35 monthly.

However, as with most 5G-based home internet services, users should read the fine print. T-Mobile reserves the right to prioritize data for heavy users those exceeding 1.2 terabytes in a billing cycle which can lead to slower speeds during congestion.

A bigger play in home broadband

The expanded lineup builds on T-Mobiles growing presence in the broadband market, where it competes against cable and fiber providers with simplicity, mobility, and nationwide 5G coverage. Combined with the recent launch of Mint Mobiles MINTernet service, T-Mobiles strategy is clear: to make wireless home internet a mainstream alternative to wired connections.


What to know before switching to 5G home internet

Thinking about ditching your cable or fiber provider for T-Mobiles 5G Home Internet? Here are a few things to check before you make the switch.

Check coverage first

5G home internet performance depends on signal strength. Visit T-Mobiles coverage map and plug in your address to see if youre in a strong service area especially if you live in a rural or heavily wooded location.

Understand the unlimited fine print

T-Mobiles plans technically include unlimited data, but if you use more than 1.2 terabytes (TB) in a billing cycle, your speeds could be deprioritized during network congestion. Thats fine for most households, but power users or gamers may notice slowdowns.

Compare speeds to your current service

Typical download speeds for T-Mobiles higher tiers range from 134 to 415 Mbps, which is solid for streaming, gaming, and remote work but not as consistent as fiber. Test your current speeds so you know what to expect before switching.

Consider equipment placement

The 5G gateway should sit near a window or outer wall for best results. Homes with brick, metal, or thick insulation may need a mesh extender (included in the All-In plan) to reach every corner.

Factor in discounts and price locks

T-Mobile offers a five-year price guarantee and a $15 monthly discount if you already have a T-Mobile voice line. That can make it one of the most predictable internet bills around.

Review the extras

The new All-In plan bundles streaming services (Hulu and Paramount Plus) and tech perks like 24/7 support and cybersecurity protection. If you already subscribe to those platforms separately, this plan might save you money.


Read More ...


Consumer News: Visa, Mastercard are close to a deal with merchants — how it could change what card you use

Mon, 10 Nov 2025 20:07:07 +0000

Your points card might not be welcome everywhere anymore

By Kyle James of ConsumerAffairs
November 10, 2025
  • Visa/Mastercard may cut swipe fees a hair (about 0.1%), which helps stores but wont show up as obvious price drops for shoppers

  • Stores could get more power to favor cheaper cards and even say no to high-reward, high-fee cards, so you might need a backup card

  • Expect to see more surcharges or cash/debit discounts as merchants get more freedom to nudge you toward cheaper payment methods


Every time you tap a Visa or Mastercard, the store is paying roughly 2%2.5% of the transaction to the card networks and the bank behind your card. After 20 years of legal fighting, the Wall Street Journal recently reported,Visa and Mastercard are now close to another settlement with merchants that would trim those fees a bit and, more importantly, give stores more flexibility to say no to certain higher-cost cards. Thats the part consumers will actually feel.

Whats actually changing?

1. Small fee reductions for stores

Visa and Mastercard would shave the fee built into card payments by about 0.1 percentage point. Not all at once though, it would be spread out over time.

Thats real money for big retailers processing billions a year, but its not a dramatic cut, which is why merchant groups are already saying it still lets the card networks keep fixing swipe fees.

2. Stores could sort cards by cost

Right now, if a store takes Visa, it generally has to take all Visa credit, including the rewards cards that cost the most to accept. The new structure being discussed would let stores treat cards on an individual level. So, cards with heavy rewards, no-rewards, and commercial cards could be separated.

That opens the door for a store to prefer cheaper cards or even refuse the priciest ones. Consumers who love high-rewards cards are the group most likely to bump into sorry, we dont take that one at smaller or lower-margin businesses.

3. More room for surcharging or steering

The reporting also says surcharging is part of the talks. Surcharging is when the store tells shoppers upfront that since youre paying with a credit card, were adding a fee to your transaction.

That matters because merchants have complained for years that they were blocked from nudging shoppers toward cheaper payment methods.

If those rules get looser, you could see more signs at checkout that say X% added for premium credit or signs pushingyou towardscash or debit card discounts. Weve already seen this after earlier settlements and court rulings and this could normalize it further.

Why are Visa and Mastercard doing this now?

This is basically the sequel to a long antitrust fight in federal court in New York over credit-card fees and rules. Earlier efforts included a big settlement meant to save merchants around $30 billion over several years, but a judge rejected a version of that in 2024, which sent everyone back to the table. Card networks keep denying wrongdoing, but settling gives them certainty and heads off more years of expensive litigation.

What this means for consumers

You might see more payment friction. The U.S. has been spoiled by near-universal card acceptance. If merchants get more power to reject high-fee cards, you could run into the occasional we only take basic Visa/Mastercard or debit. This could end up forcing you to keep a backup card in your wallet.

Premium rewards could get pressure. Rich travel cards tend to carry higher fees because those rewards have to be paid for somehow. If more merchants start pushing back on those cards, banks and networks may have to rethink how rich certain rewards offers can be in the future. That wont be immediate, but its the logical downstream effect.

Price effects will be subtle. A 0.1-point cut is helpful for retailers, especially small ones, but its not the kind of drop that turns into a big, obvious price decrease for shoppers. At best, it will be the slow drip of we had to raise prices because costs went up.


Read More ...


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