Consumer News: Home price hikes accelerated in December

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Details: Written by Consumer Affairs News; Category: Consumer Daily Reports; Published: 29 January 2025; Created: 29 January 2025; Last Updated: 29 January 2025

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Even the Midwest saw strong price growth

By Mark Huffman

of ConsumerAffairs

January 29, 2025

In news that may frustrate would-be homebuyers, home prices are not falling, even though sales are. In fact, theyre still going up just about everywhere.

A new report from real estate broker Redfin found that home prices rose year-over-year in all 50 of the nation's most populous metropolitan areas in December. Its the first time that has happened since May 2022.

The December increase contrasts sharply with the previous year, when only 41 metros experienced a rise in home prices. Redfin Senior Economist, Elijah de la Campa said the last year has brought a shift, noting that traditionally affordable cities like Cleveland and Milwaukee are now witnessing double-digit price increases.

Affordability is harder to come by

"Affordable housing havens have become harder to come by," de la Campa said in a press release, pointing out that even areas like Texas and Florida, which saw some price relief last year, are experiencing renewed price hikes. As a result, many prospective movers may turn to renting as a more affordable alternative, with rental affordability expected to improve as more supply enters the market.

The pandemic initially drove home prices to unprecedented heights due to record-low mortgage rates and heightened buyer demand. However, prices fell in 2023 when rates climbed to a two-decade high.

By April 2023, only 19 metros saw price increases, the lowest number since 2012. Over the past year, prices have rebounded as buyers adjusted to higher mortgage rates, compounded by a shortage of homes for sale.

Price growth heading into 2025

In December, home prices recorded their most substantial gain in nearly a year, rising 6.3% year-over-year to a median of $427,670.

Cleveland led the nation with a 15% increase in median home sale prices in December, followed by Milwaukee (14.5%), Philadelphia (14%), Miami (11.8%), and Chicago (11.1%). Bonnie Phillips, a Redfin Premier real estate agent in Cleveland, reports sellers are holding firm on high price expectations, often refusing to negotiate even minor discounts. This has strained affordability, forcing many buyers to compromise on their ideal home locations.

Its a different story in Florida, however, as metros like Tampa saw minimal price growth, with a mere 0.5% increase, the smallest among the top 50 metros. Orlando and Jacksonville followed closely with 1.3% increases, while Austin and San Antonio in Texas saw 1.5% and 1.6% rises, respectively.

The slower growth in these areas is attributed to extensive home building, which has tempered price increases, alongside subdued buyer demand due to affordability constraints and concerns over insurance and climate issues in Florida.

Photo Credit: Consumer Affairs News Department Images

Posted: 2025-01-29 11:44:32

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Consumer News: 5 Black Friday that can ruin any 'deal' (and how to avoid them)
Tue, 18 Nov 2025 05:07:06 +0000

Spot the fakes, dodge the tricks, keep the real savings

By Kyle James of ConsumerAffairs

November 18, 2025

Black Friday brings a spike in : ghost deal sites, fake delivery texts, bogus store closing ads, counterfeit luxury/tech, and fake support lines
Stay safe by going directly to official sites/apps, checking URLs and seller names, and searching the store + scam before you buy
Trust your gut on too good to be true discounts, surprise redelivery fees, and any request for wire, Zelle, crypto, or gift cards as immediate walk-away warnings

Black Friday weekend is supposed to be a great time to save money, not get scammed out of your hard-earned cash. Unfortunately, scammers use this time of year to try and take advantage of consumers who might not be seasoned online shoppers, and thus become easy targets. Law enforcement, the FTC, banks, and the Better Business Bureau are all warning that holiday are getting more sophisticated, especially with AI making fake sites and ads look very real.

Here are five Black Friday that can wreck any deal, plus what to do instead so you can actually walk away with some real savings.

1. Ghost websites that vanish with your money

What it looks like:

Have you ever seen an online ad for 7090% off a premium name-brand on Black Friday? Sometimes its pitched as a warehouse clearance or going out of business sale.

You click on the ad and the site looks fairly professional, uses brand photos, maybe even has a Trusted Store badge in the footer. You pay, and either get nothing (not even an email confirmation), a cheap knockoff, or a nightmare return runaround when you realize the product is a dupe.

This year, banks and regulators are flagging a surge in these fake or ghost websites ahead of Black Friday. Scammers throw up a realistic retail site, run some social ads, then disappear after taking your money.

How to avoid it:

I recommend never buying anything directly from an ad on Facebook, X, or Instagram. If its a screaming deal on a Dyson vacuum, for example, get in the habit of typing the details of the deal into a new browser tab and see if the deal exists on Dyson.com or any otherlegitimate website.
If you happen to click on one of these ads and visit a website, check the URL of the site carefully (look for extra words, weird spellings, or odd domain names like .shop-sale.com as these are allred flags).
Look for genuine reviews off the site. Do this by searching the store name + scam or check the BBB for any info on them, either good or bad.
If a site only wants you to pay via bank transfers, Zelle, or crypto, walk away quickly. Legit retailers will always let you pay with your credit card.

2. Fake order and delivery problem texts

What it looks like:

This scam shows its ugly head when youre waiting on five different packages and all of the sudden you get a text or email that says one of the following:

Your package is on hold pay redelivery fee here
We couldnt deliver your order click to update address

It looks fairly legit and many shoppers click on the link thinking theyre doing the right thing. Unfortunately, the link will take you to a site that looks just like USPS, UPS, FedEx, Amazon, or a major retailer. The fee is often just a few bucks, but the real goal of these scammers is to grab your card number or personal info.

In 2024, the FTC says that fake package-delivery texts were the most reported text scam out there. Consumers lost a whopping $470 million to these types of which is a number that needs to dramatically decrease.

How to avoid it:

The most obvious way is to NEVER click a link within a text or email about your missed deliveries.
Instead, always go straight to your account on the specific retailers website (Amazon, Target, etc.) or the carriers official site/app and check your order there using the tracking number the retailer originally gave you.
Always be suspicious of any redelivery fee or urgent request that asks you foryour credit card details or personal information.

If you did click and enter info, be sure to call your bank or card issuer immediately. Theyll walk you through what to do next as they'll typically want you tochangeyour password and enabletwo-factor authentication.

3. Social media local store closing scam

What it looks like:

Have you ever been scrolling and had a headline grab your attention because it referenced a local store and said something like, FINAL DAYS! Local store closing EVERYTHING 80% OFF!? Thats what this scam is all about.

By tapping into your location and using your city name, or photos that appear local, scammers ease you into thinking the deal must be legit. But the BBB is warning that many of these are just fake social media ads that lead to a scam website that either never ships the product or ships counterfeit junk instead.

How to avoid it:

If a local store is actually closing, you should be able to Google the store name and see any news about the closure, including reviews, or a Google Maps listing. Also, is there a phone number listed? Call them and see if they actually are going out of business.
Make sure you never trust a countdown timer or claims like last 2 items. Scammers notoriously use this urgency trick to make your brain think youre about to miss out.
Im a huge fan of what I call the go direct rule. This means closing the ad completely, opening a fresh browser tab, and search for the store yourself. Trust me, a couple minutes of investigative work can save you a terrible headache later.

4. Counterfeit luxury and tech deals that arent really deals

What it looks like:

Counterfeit products spike around Black Friday and Cyber Monday, especially on online marketplaces and in third-party listings.

Specifically, sellers will list a bunch of Black Friday deals on high-end brands at suspiciously low prices. Think designer handbags, headphones, sneakers, sunglasses, consoles, and smartwatches, all at verylow prices. Unfortunately, many turn out to be counterfeits, or worst yet, never arrive.

How to avoid it:

Let your scam alarm ring loudly in your head whenever you see a deal on a luxury brand like Gucci, Louis Vuitton, Lululemon, or Ray-Ban. The same goes for hot tech brands like Beats, Apple, and Sonos at 7080% off from sellers youve never heard of.

Start by taking a closer look at whos actually selling the item. Is it sold and shipped by the retailer/brand, or some random third party with a name you cant trace?

Unrealistic pricing is typically a deal too good to be true. A small discount from an authorized seller? Its probably a safe deal. A massive deal from a no-name shop? Walk away before they walk away with your money.

Also, dont forget about kids toys or items that will touch food youll eat, or your skin. Dont risk buying these items from 3^rd parties that lacka track record of sales and strong customer service. Its not worth the potential savings.

5. Black Friday support

What it looks like:

Two common twists on this scam will exist onBlack Friday weekend:

Lets say youre trying to complete your online order, but your shopping cart glitches and you cant finalize your purchase. So you Google Retailer + customer service and call the first number you see. This number turns out to be a fake support line set up by scammers to take your credit card number and personal info.
Or youre mid-checkout and something goes wrong, so a pop-up chat or ad promises live help. The agent then asks you to pay a different way viaa bank wire, Zelle, or even a gift card.

Surprisingly, this trick happens more often than you might think. Scammers are getting more sophisticated and using the Black Friday chaos to nudge shoppers away from safe payment methods that theyre accustomed to seeing.

How to avoid it:

When calling customer support numbers, or clicking on chat links, only use those that you can find on the retailers official site or app.
Never pay for an order via a bank transfer, gift card, or wire transfer because they claim their card system is down.
If anyone claiming to be "support" asks for your full card number, PIN, or online banking login, hang up or close the chat immediately. Real companies will never need that information to help you with an order.

Consumer News: What's behind rising insurance premiums? Surging advertising costs, for one
Mon, 17 Nov 2025 23:07:07 +0000

Geckos, women named Flo and good neighbor insurance salesmen are a big part of the pressure on insurance costs

By James R. Hood of ConsumerAffairs

November 17, 2025

Advertising costs are climbing faster than premium growth at some major auto insurers, pressuring expense ratios and underwriting margins.
Progressives ad spend soared above $1.3 billion per quarter in 2025, offset only by its strong premium growth.
GEICOs expenses rose sharply without similar premium gains, raising concerns about impacts on rates and profitability.

To hear insurance companies tell it, the natural disasters spawned by climate change are driving up their costs and forcing them to raise premiums and refuse to renew policies in some higher-risk areas. But other analysts say that surging advertising costs are as much of a problem as surging storms.

For major insurers, loss trends are improving but advertising spending is rising faster than premium growth. A recent Insurance Journal articlenotes that while both Progressive and GEICO benefited from declining auto claims in the third quarter, marketing expenses ate into revenue growth.

Progressive's third-quarter advertising expenses jumped $1.3 billion, a 10 percent increase over a year earlier, but a 20 percent jump in premium revenue helped to compensate. GEICO, on the other hand, experienced similar increased advertising and marketing expense with premium gains of only 5 percent.

S&P noted that GEICOs underwriting expenses have risen nearly 40 percent for two consecutive quarters, though its overall expense ratio still sits below long-term norms.

"Rising premiums and big profit announcements highlighta majorproblem: governmentsrequireconsumers to buyinsurance,butstatelawmakers andregulatorsdontdo enough tokeepit affordable," theConsumer Federation of America, a frequent critic of the insurance industry, noted recently.

"[Regulators]dont reject excessive premium increases, they dont aggressively fight unfair discrimination in insurance, and they dont hold insurance companies accountable for unfairly delaying and denying claims," said Michael DeLong, a research associate at CFA.

Does advertising still work?

Some industry analysts are beginning to question the heavy spending on advertising. As mass-market media outlets like newspapers and network television continue to lose audience, companies maintain and even increase their spending levelswithout evidence that higher spending is generating faster premium growth. GEICOs ad outlays for 2025 could approach $1.9 billion, roughly 35 percent above last years level, they noted.

Progressive faces a similar dynamic. Advertising spending soared in every quarter of 2025up 86 percent in Q1, 35 percent in Q2, and 10 percent in Q3 compared to the same periods in 2024yet its direct-auto quote volume fell 4 percent in the third quarter. New applications were flat in its direct business and down 5 percent in the agency channel.

Despite the slowdown, Progressive reported solid premium growth of 12.2 percent and policy growth of 15.1 percent. On the companys earnings call, CEO Tricia Griffith said the carrier will keep using advertising as a lever to grow, even in an increasingly competitive market.

This is when the fun starts, Griffith said, noting that Progressive is targeting Robinsonshouseholds that bundle auto and home policiesand sees a $230 billion opportunity there, Insurance Journal reported.

After raising rates about 55 percent between 2022 and 2024, Griffith said future increases will be more moderate, with some rate decreases already occurring in 10 states. Progressive aims to stimulate growth in 33 states identified as growth opportunities or volatile markets.

With ad spending now rising faster than new business growth for both Progressive and GEICO, analysts say the industry faces a delicate balancing act. High marketing budgets risk adding pressure to premiums and expense ratios at a time when customers are more price-sensitive and competitive shopping is increasing.

Consumers starting to notice

Financial analysts aren't the only ones taking note of rising insurance costs and shrinking availability: consumers are starting to notice too, said CFA's DeLong: "Consumers, consumer advocates, and policymakersare paying increased attention to insurance.Higher insurance premiums, insurance company misbehavior, and company withdrawals have brought a lot of attention to the insurance market,creating a spotlight thatprovidesconsumer advocates an opportunity topressforbadly neededreformsthat willimprove the current situation."

That discontent is starting to drive consumers to be more aggressive in shopping for insurance. A recent survey found that 16% of policyholders went policy-shopping in Q2 of 2024 compared with 30% in July 2025. Besides shopping for cheaper coverage, a growing number of consumers are also accepting higher deductibles, less coverage or simply dropping insurance altogether.

Consumer News: Stronger pregnancy warnings needed on popular antidepressants, group says
Mon, 17 Nov 2025 23:07:07 +0000

Prozac, Paxil, Zoloft and others cross the placenta and cab cause problems for newborns

By James R. Hood of ConsumerAffairs

November 17, 2025

Consumer group urges FDA to add stronger pregnancy warnings to popular antidepressants
Petition cites risks to newborns from late-pregnancy exposure to SSRIs and SNRIs
Advocates call for clearer guidance, safety studies, and careful dosingnot abrupt withdrawal

Public Citizen is pressing the U.S. Food and Drug Administration (FDA) to strengthen the pregnancy warnings on widely used serotonin reuptake inhibitor (SRI) antidepressants, arguing that current drug labels fail to adequately convey risks to newborns.

The consumer advocacy group filed a petition late Friday asking the agency to require new, class-wide warnings for both selective serotonin reuptake inhibitors (SSRIs) such as Prozac, Paxil and Zoloft and serotonin-norepinephrine reuptake inhibitors (SNRIs) like Effexor XR and Pristiq.

Azza AbuDagga, Ph.D., a health services researcher with Public Citizens Health Research Group who prepared the petition, said the science is clear that these drugs readily cross the placenta. Therefore, it is critical that the labeling of these drugs convey balanced, evidence-based information about their potential risks, she said. This will help expectant mothers and their clinicians make informed decisions regarding their use during pregnancy.

Widespread use of antidepressants during pregnancy

SSRIs are among the most commonly used medications in pregnancy. A 2016 FDA-funded study found that at least 6% of pregnant women in the U.S. take an SSRI, meaning more than 215,000 fetuses are exposed to these medications each year.

Public Citizen emphasized that its petition focuses solely on SRI use during pregnancy and is not tied to broader political movements or public debates surrounding antidepressants.

Group seeks stronger warnings about neonatal risks

A central request in the petition is the addition of more explicit warnings about poor neonatal adaptation syndrome (PNAS) a cluster of symptoms that can occur in newborns exposed to SRIs in the third trimester. PNAS can involve breathing difficulties, feeding problems, vomiting, low blood sugar, irritability, constant crying, temperature instability and, in rare cases, seizures. Public Citizen stresses that these symptoms are common and may last longer than the first two weeks of life.

To manage these risks, the petition advises that pregnant patients taking SRIs plan to deliver in a hospital where neonatology expertise is readily available.

The organization also asks the FDA to add a warning against combining SRIs with benzodiazepines or other central nervous system depressants late in pregnancy, noting that such combinations may exacerbate PNAS and pose additional dangers to newborns.

Call for long-term safety studies

Public Citizen wants the FDA to require drug manufacturers to conduct large-scale post-marketing studies assessing both short- and long-term outcomes of prenatal exposure to SRIs. Until such research is completed, the petition argues, labels should advise that these medications be used in pregnancy only when the potential benefits outweigh the potential risks, including the risks of untreated mental illness.

AbuDagga noted that while some animal studies have linked prenatal SRI exposure to neurodevelopmental issues, human research is still limited and inconclusive. It is important to exercise caution with the use of SRIs during pregnancy until further research provides more conclusive evidence, she said. At the same time, it is essential to treat mental illness during pregnancy whenever it occurs, because failing to do so causes well-documented harms.

Advocates urge careful dosing and against sudden discontinuation

If antidepressant treatment during pregnancy is deemed necessary especially for patients who were taking SRIs prior to conception the petition recommends using the lowest effective dose for the shortest appropriate duration, along with more frequent monitoring of both mother and child.

The group warns strongly against abrupt discontinuation, saying it can trigger severe withdrawal symptoms or a relapse of the underlying mental health condition.

Public Citizen said its request to the FDA reflects current research and aims solely to improve maternal and fetal health outcomes.

Consumer News: Why Target workers are being told to smile from 10 feet away
Mon, 17 Nov 2025 20:07:07 +0000

Is this friendly faces or retail theater?

By Kyle James of ConsumerAffairs

November 17, 2025

What 10-4 is: Training that tells Target employeesto smile or wave within ~10 feet and greet/offer help within ~4 feet
Why Targets doing it: To create a warmer, Disney-like experience, lift sluggish sales, and likely make potential shoplifters feel more watched
What it means for you: Expect more greetings as you walk the aisles, but you can still just nod, say Im just looking, and judge Target on whether lines and store organization actually improve

Target is rolling out a new internal training program called 10-4 that tells store employees exactly how to interact with shoppers as they walk the aisles. Right down to when they should smile, wave and even start a conversation.

The company says the program is about kindness and generosity and making visits feel more magical, and its arriving just as retailers head into whats likely to be the first-ever $1 trillion U.S. holiday shopping season.

It also comes as Target tries to pull out of a sales slump under incoming CEO Michael Fiddelke, who takes over in February 2026 with a mandate to improve store experience and reignite growth.

What is Targets 10-4 training?

According to Target, 10-4 is an internal team-member training program, not a formal policy in the employee handbook. It was shared with store workers ahead of the 2025 holiday season.

Under the guidance:

At about 10 feet: Employees are trained to smile, make eye contact, and wave if theyre near a shopper and to use friendly, approachable and welcoming body language.
At about 4 feet: Theyre told to personally greet the guest, keep smiling, and start a warm, helpful interaction. For example, asking how the shoppers day is going or whether they need help finding something.

Target has stressed to the media that these are guidelines within training, not a disciplinary rule labeled policy.

A Target spokesperson told Fox Business that with this enhanced training focused on kindness, the goal is to make each visit feel more special and show appreciation for store workers efforts.

How could 10-4 change your Target run?

If the program sticks and is consistently followed, shoppers may notice:

More greetings, more often. Instead of just one Hi, welcome to Target at the front, you may get quick check-ins from staff in multiple departments as you walk the aisles.

Fewer invisible employees. The idea is that if a worker is near you, theyre supposed to acknowledge you even if theyre stocking shelves or walking by on their way somewhere else.

A more Disney-like script. The smile-within-10-feet concept is similar to guest-service norms that have existed for years at theme parks and some other big retailers, but Targets version is unusually explicit and has been widely publicized.

How are workers and shoppers reacting?

Because 10-4 leaked quickly into news reports and social media, reaction has been mixed:

Some employees say online that the smile-and-wave expectation feels forced or awkward, especially when stores are busy and theyre juggling multiple tasks. Employees also said they can easily tell when a shopper would not be bothered versus those that are looking for some interaction.

While not specifically noted, I think theres an anti-theft element to this as well. Shoppers with bad intentions are less likely to steal if they have employees acknowledging them and paying attention to them.

Also, some shoppers like being acknowledged while others say they prefer to browse without being approached unless they clearly ask for help.

Target, for its part, points to its research suggesting that key consumer metrics improve when guests are greeted or acknowledged, and argues that a warmer in-store atmosphere can help stop the sales slide.

What this means for you as a shopper

For now, heres the practical impact you might notice:

Expect more check-ins. You may get a smile or wave just because an employee walked within 10 feet of you. Thats the training, not someone trying to hover while you shop.
You dont have to engage. Theres obviously no requirement for shoppers to respond. A quick nod or Im just looking is enough if you dont want help.
Watch whether the basics improve. The bigger test of Fiddelkes turnaround isnt how many smiles you see, but whether wait times and store organization actually gets better during peak holiday crowds.

Consumer News: Wheelchair restraint failures, fire risks dominate this week's Auto Safety Recall Derby
Mon, 17 Nov 2025 20:07:06 +0000

Air bag explosions, engine fires also created several recalls

By News Desk of ConsumerAffairs

November 17, 2025

This weeks Auto Safety Recall Derby spans everything from school buses and commercial trucks to luxury SUVs, off-road icons, and even a popular Yamaha scooter. While air bag problems and fire risks remain recurring themes, the most striking pattern is the sheer number of vehicles recalled for wheelchair restraint retractor failuresan issue that appears across multiple bus manufacturers, potentially affecting fleets nationwide.

The first cluster of recalls comes from Corp. Micro Bird, which issued multiple notices (25V751, 25V752, 25V770) covering G5 and T-Series school and transit buses from model years 20232026. The problem: wheelchair restraint retractors that may not lock properly. If the system fails during a crash or sudden stop, a wheelchair user could be thrown, resulting in serious injury. Similar defects appear again later in the week involving Coach and Equipment Phoenix buses (25V772), Nova Bus LFS models (25V773), and two major recalls from Forest River Bus (25V779, 25V780). In all, wheelchair-restraint failures make up five separate recall events, suggesting a possible upstream supplier or design issue affecting multiple OEMs.

Commercial vehicles also feature prominently. McNeilus Truck & Manufacturing announced two recalls (25V754 and 25V755) for missing or non-compliant reflex reflectors and rear clearance lightsseemingly small omissions that still violate federal visibility standards and can increase crash risk. Meanwhile, Daimler Trucks North America issued one of the weeks more serious heavy-truck recalls (25V760), warning that loose axle clamp fasteners in certain Freightliner and Western Star models could cause a loss of vehicle control.

Two separate recalls from Wabash National Corporation (25V762 and 25V774) involve insufficient rear-impact protection on Stepdeck trailers. Non-compliant underride guards are a high-stakes safety issue because they protect passenger cars during rear-end collisions with large trailers.

On the light-vehicle side, General Motors issued multiple recallsincluding one very serious one. Recall 25V764 warns that roof-rail air bag inflators in the 2014 Buick Verano and Chevrolet Cruze may rupture, an echo of past inflator crises. GM also reported a power brake assist failure risk (25V768) in Chevrolet Silverado 4500/5500/6500 trucks due to damaged wiring harnesses, and a defect that may prevent the front passenger air bag from deploying (25V769) in the 2026 GMC Hummer EV lineup.

Chrysler (FCA US) added two high-impact recalls: 25V765 warns that driver air bags may fail to deploy in 20212022 RAM 15005500 trucks, while 25V766 involves plug-in hybrid 4xe models of the Jeep Grand Cherokee and Jeep Wrangler, where engine failure may lead to engine fires or a sudden loss of drive power.

Toyota Motor Engineering & Manufacturing issued a large recall (25V767) for the Lexus GX, Lexus LX, and Toyota Tundra, noting that debris inside the engine could cause an engine stallraising risks especially at highway speeds or in heavy traffic.

In the RV and powersports sector, Keystone RV recalled Voltage models (25V771) because generator fuel lines may have been incorrectly installed, potentially increasing fire risk. Winnebago Towable recalled Micro Minnie trailers (25V776) for a cooktop flame that may invert, and Yamaha announced a major recall for the 20182022 XMAX scooter (25V778), warning that a loose camshaft bolt could cause engine failure.

Taken together, this weeks recalls touch nearly every corner of the vehicle marketfrom school buses and heavy-duty work trucks to high-end SUVs, pickups, RVs, and scooters. Owners and fleet operators should check their VINs promptly and schedule free repairs where needed.

Prevention Tips: Staying Ahead of Recalls

Check for recalls at least twice a year. Dont wait for a letter that might never come.
Prioritize school buses and transit vehicles. Fix wheelchair restraint, seat belt, and brake issues immediately.
Dont ignore lighting and reflector recalls. Visibility failures are a major cause of heavy-vehicle crashes.
For hybrid and EV owners, monitor for warning lights, smoke, strange smells or sudden power loss; park outside if a fire-risk recall is pending.
Listen to your vehicle. Unusual noises, pulling, vibration or changes in braking or steering are warning signs.

What To Do If Your Vehicle Is Affected

To find out if your specific vehicle is part of a recall, enter your license plate or vehicle identification number in our Recall Look-up Tool. If your vehicle has an unrepaired recall, contact your local car dealership and make an appointment to get your vehicle fixed for FREE.

Locate your VIN (on your registration, insurance card, or at the base of the windshield).
Enter your VIN or license plate number into the Recall Look-up Tool.
If an open recall appears, call your dealership to schedule a repair.
Repairs for safety recalls are free by federal law, regardless of vehicle age or ownership changes.
If parts are not yet available, ask to be put on a priority list and request a loaner or alternate transportation for severe safety issues.
Report unresponsive dealers or recurring problems to NHTSAs Vehicle Safety Hotline.

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