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Accidents and health insurance drew the most complaints in 2024

By Dieter Holger of ConsumerAffairs
February 12, 2025

Poor insurance settlements and delayed claimsoften plague buyers of health and car insurance.

The good news? Complaining often works.

Only 4.1% of complaints against insurers ended with the company's position being upheld in 2024, compared with around 26% of cases ending with the insurer's position overturned or a compromise on an insurance settlement, according to a review of National Association of Insurance Commissioners data by insurance-comparison website ValuePenguin.

Consumer News: Unhappy with an insurance settlement? Complaining helps, research says

The findings show that appeals largely work, ValuePenguininsurance expert Divya Sangameshwarsaid.

"If your insurance company refuses to settle a claim in a way you think is fair or if they drop your coverage without proper reason, you have a right to appeal the companys decision," Sangameshwarsaid. "The benefit of the appeal is that it forces your insurer to tell you why theyve made their decision and they also have to let you know you can dispute their decision."

What are most insurance complaints about?

Claim handling made up the biggest share of complaints about insurance in 2024, accounting for around 65% of cases, ValuePenguin said.

Claim handling included around 22% of complaints about delays and 12% for unsatisfactory settlements or offers.

Companies are required under regulations to respond to and resolve claims promptly, although no timelines are given, Value Penguin said.

Consumer News: Unhappy with an insurance settlement? Complaining helps, research says

Sangameshwar said delays can be because of incomplete or inaccurate documentation or paperwork problems from the insurance claimant.

"However, delays also come from the insurance company themselves, who may delay the process citing a need for further investigation," she said."Or the insurer may be swamped with a high volume of claims which is usually the case in the aftermath of a major natural disaster like a hurricane."

What kinds of insurance get the most complaints?

Accident and health insurance and car insurance drew the most complaints by far in 2024, accountingfor around 37% and 35%, respectively, ValuePenguin said.

Consumer News: Unhappy with an insurance settlement? Complaining helps, research says

Between 2021and 2024, ValuePenguin said accident and health insurance complaints grew around 17% and car insurance complaints increased around 32%.

But complaints rose across the board except for liability insurance, which had a decrease of 31%.

At the more specific coverage level, private passenger car insurance, or personal auto insurance, got the most complaints at around 18% in 2024.

Following private passenger car insuranceare general homeowners insurance at around 10% of complaints and individual accident and health insurance at 9%.

Consumer News: Unhappy with an insurance settlement? Complaining helps, research says

It is important for buyers of homeowners and car insurance to understand their coverage limits and excluded perils to avoid making claims that get denied,Sangameshwar said.

"They should also include insurance in their disaster prep, like making an inventory of all the valuable items in their home to find out how much they stand to lose in a disaster situation and making sure they have enough insurance to cover those losses," she said.

For health insurance,Sangameshwar said claimants should work with patient advocates, experts who help navigate the healthcare system.

Patient advocates can be enlisted for free through the Patient Advocate Foundation.

"Advocates can help policyholders understand their insurance policies, ensure that insurers are honoring their commitments, and assist with appealing denied claims and checking medical billing to see that policyholders arent overcharged," she said.

Tips for filing an insurance complaint

ValuePenguin has the following advice for filing an insurance complaint:

  • A complaint requires documentation."Make sure you document everything while dealing with your insurer," Sangameshwar said. "Youll need to fill out a complaint form, submit a detailed account of what happened, and provide supporting documents, emails and a log of phone calls, photographs or screenshots."
  • While complaints with your states Department of Insurance are meant to be a last resort, you can sometimes bypass the internal appeal process with your insurer.This could include a scenario where the insurance company isnt complying with a reasonable time frame for an internal appeal (this standard varies by state), or if the insurance company waives its right to an internal review.
  • In the case of health insurance claims, a patient facing a life-threatening health crisis can request an expedited internal and external appeal at the same time.Pushing for a faster decision can be critical to accessing coverage for life-saving medicine or helping offset high care costs.

Email Dieter Holger at This email address is being protected from spambots. You need JavaScript enabled to view it..




Posted: 2025-02-12 02:21:16

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Consumer News: Nissan ends production of the Versa in the U.S.
Sun, 28 Dec 2025 05:07:07 +0000

It's another blow for automotive affordability

By James R. Hood of ConsumerAffairs
December 24, 2025

  • Nissan has ended U.S. production of the Versa, long the cheapest new car sold in America.

  • The subcompact sedan will not return for the 2026 model year, leaving a higher price floor for new vehicles.

  • Its exit underscores the steady disappearance of truly affordable new cars from the U.S. market.


Yet again, the cheapest new car in America is exiting stage left. The Nissan Versa will not see a 2026 model year, with production for the U.S. market officially ending this month.

In a brief statement, Nissan said the decision aligns with its broader product strategy. In line with Nissans product strategy, the Nissan Versa ended production in December 2025 for the U.S. market, the automaker said. Nissan remains committed to offering affordable and stylish vehicles in the sedan segment with models like Sentra and Altima, while also offering strong value in the compact SUV segment with the Kicks, Road & Track reported.

With the Versa gone, the 2026 Kia K4 sedan is currently positioned as the least expensive new car available, with a starting price around $23,385.

The cheapest new Nissan now costs more than $23,000

At the end of its run, the Versa started at $20,435 with an automatic transmission, the only version still in production after Nissan discontinued the manual earlier this year. With the Versa gone, the least expensive 2026 model-year Nissan will be the Sentra, which starts at $23,845. The subcompact Kicks crossover follows closely at $23,925.

No other new vehicle on sale today comes close to the Versas roughly $20,000 starting price. For the 2026 model year, the title of cheapest new car in America shifts to the Kia K4, which carries a base price of $23,385.

Affordable cars continue to disappear

Perhaps thanks to its bargain positioning, the Versa was selling relatively well earlier this year. Over time, it evolved into a good enough affordable sedan, offering a respectable amount of technology and a driving experience that was no longer the penalty box it once was especially compared with its late-2000s days, when it was famously marketed with a sub-$10,000 price tag.

What its departure highlights most sharply is the continued erosion of affordability in the new-car market. Each year, the cost of entry for a new vehicle with a factory warranty rises, and the loss of the Versa marks another step in the steady retreat of truly low-cost new cars in the United States.


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Consumer News: Forward Farms ground beef recalled, possible E. coli contamination
Sun, 28 Dec 2025 02:07:06 +0000

Distrubted mostly in western states and Pennsylvania

By News Desk of ConsumerAffairs
December 28, 2025

Mountain West Food Group, LLC, a Heyburn, Idaho establishment, is recalling approximately 2,855 pounds of raw ground beef products that may be contaminated withE. coliO26, the U.S. Department of Agricultures Food Safety and Inspection Service (FSIS) announced today.

The raw ground beef item was produced on Dec. 16, 2025. The following product is subject to recall [view labels]:

  • 16-oz. (1-lb.) vacuum-sealed packages containing FORWARD FARMS GRASS-FED GROUND BEEF with USE OF FREEZE BY 01/13/26 EST 2083 printed on the side of the packaging.

The product subject to recall bears establishment number EST 2083 printed on the side of the packaging. The product was shipped to distributors in California, Colorado, Idaho, Montana, Pennsylvania, and Washington for further distribution for retail sales.

The problem was discovered during routine FSIS testing and the sampling results showed the presence ofE. coliO26.

There have been no confirmed reports of illness due to consumption of these products. Anyone concerned about an illness should contact a healthcare provider.

E. coliO26, like the more commonE. coliO157:H7, is a serovar of Shiga toxin-producingE. coli(STEC). People can become ill from STECs 28 days (average of 34 days) after exposure to the organism.

Most people infected with STEC O26 develop diarrhea (often bloody) and vomiting. Some illnesses last longer and can be more severe. Infection is usually diagnosed by testing of a stool sample. Vigorous rehydration and other supportive care is the usual treatment; antibiotic treatment is generally not recommended. Most people recover within a week, but, rarely, some develop a more severe infection. Hemolytic uremic syndrome (HUS), a type of kidney failure, is uncommon with STEC O26 infection. HUS can occur in people of any age but is most common in children under 5 years old, older adults and persons with weakened immune systems. It is marked by easy bruising, pallor and decreased urine output. Persons who experience these symptoms should seek emergency medical care immediately.

FSIS is concerned that some product may be in consumers refrigerators or freezers. Consumers who have purchased these products are urged not to consume them. These products should be thrown away or returned to the place of purchase.

FSIS routinely conducts recall effectiveness checks to verify recalling firms notify theircustomers of the recall and that steps are taken to make certain that the product is no longer available to consumers. When available, the retail distribution list(s) will be posted on the FSIS website atwww.fsis.usda.gov/recalls.

FSIS advises all consumers to safely prepare their raw meat products, including fresh and frozen, and only consume ground beef that has been cooked to a temperature of 160 degrees F. The only way to confirm that ground beef is cooked to a temperature high enough to kill harmful bacteria is to use a food thermometer that measures internal temperature,https://www.fsis.usda.gov/safetempchart.


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Consumer News: Nissan ends production of the Versa in the U.S.
Wed, 24 Dec 2025 23:07:04 +0000

It's another blow for automotive affordability

By James R. Hood of ConsumerAffairs
December 24, 2025

  • Nissan has ended U.S. production of the Versa, long the cheapest new car sold in America.

  • The subcompact sedan will not return for the 2026 model year, leaving a higher price floor for new vehicles.

  • Its exit underscores the steady disappearance of truly affordable new cars from the U.S. market.


Yet again, the cheapest new car in America is exiting stage left. The Nissan Versa will not see a 2026 model year, with production for the U.S. market officially ending this month.

In a brief statement, Nissan said the decision aligns with its broader product strategy. In line with Nissans product strategy, the Nissan Versa ended production in December 2025 for the U.S. market, the automaker said. Nissan remains committed to offering affordable and stylish vehicles in the sedan segment with models like Sentra and Altima, while also offering strong value in the compact SUV segment with the Kicks, Road & Track reported.

The cheapest new Nissan now costs more than $23,000

At the end of its run, the Versa started at $20,435 with an automatic transmission, the only version still in production after Nissan discontinued the manual earlier this year. With the Versa gone, the least expensive 2026 model-year Nissan will be the Sentra, which starts at $23,845. The subcompact Kicks crossover follows closely at $23,925.

No other new vehicle on sale today comes close to the Versas roughly $20,000 starting price. For the 2026 model year, the title of cheapest new car in America shifts to the Kia K4, which carries a base price of $23,385.

Affordable cars continue to disappear

Perhaps thanks to its bargain positioning, the Versa was selling relatively well earlier this year. Over time, it evolved into a good enough affordable sedan, offering a respectable amount of technology and a driving experience that was no longer the penalty box it once was especially compared with its late-2000s days, when it was famously marketed with a sub-$10,000 price tag.

What its departure highlights most sharply is the continued erosion of affordability in the new-car market. Each year, the cost of entry for a new vehicle with a factory warranty rises, and the loss of the Versa marks another step in the steady retreat of truly low-cost new cars in the United States.


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Consumer News: Tesla door handles face new U.S. safety probe
Wed, 24 Dec 2025 23:07:04 +0000

Tesla owners say they've been trapped in the cars and needed help to escape

By James R. Hood of ConsumerAffairs
December 24, 2025

  • U.S. auto safety regulators have opened a new probe into Teslas emergency door releases on certain Model 3 sedans.

  • The review follows a petition from a Georgia driver who says he was trapped in a burning vehicle because the manual release was hard to find.

  • The action broadens federal scrutiny of Teslas electric door handles after reports of injuries and deaths linked to doors that wouldnt open.


Tesla'sdoor handles are facing renewed scrutiny in the U.S. after federal auto safety regulators opened a probe into the emergency releases in certain Model 3 vehicles.

The National Highway Traffic Safety Administration said it is evaluating claims that the mechanical door release is hidden, unlabeled, and not intuitive to locate during an emergency, according to a filing on the agencys website. The review stems from a petition filed by Kevin Clouse, a Tesla owner in Georgia, who says he was trapped in his vehicle in 2023 and requested a formal defect investigation. NHTSA said it has not yet decided whether to grant or deny the petition, Bloomberg reported.

The probe covers an estimated 179,071 Model 3 sedans from the 2022 model year.

Investigation expands after prior federal scrutiny

The latest move expands on a broader federal examination of Tesla door problems following a months-long investigation by Bloomberg, which documented incidents in which people were severely injured or died after becoming trapped inside Teslas.

In September, NHTSA opened a separate investigation into whether doors are defective in certain Model Y SUVs after reports of children being stuck inside vehicles when the 12-volt battery failed. The Model 3 and Model Y are Teslas top-selling vehicles.

Tesla was an early adopter of electrically powered door handles, which can stop functioning without warning particularly after a crash. A Bloomberg analysis published this week identified at least 15 deaths in a dozen incidents over the past decade in which occupants or rescuers were unable to open the doors of Teslas that had crashed and caught fire.

Bloomberg has also reported that potential safety concerns about electric door handles were raised with Chief Executive Officer Elon Musk during development of the Model 3, but that Musk pushed ahead with the futuristic design, relying on manual releases to address power-loss scenarios.

Owner describes escape from burning vehicle

Clouse filed his petition last month, citing a 2023 incident in which he says he had to kick his way out of his burning Model 3 when the doors would not open. Bloomberg previously reported details of his case.

I was unaware of the location of the hidden mechanical emergency door release because it is not visibly labeled, not explained upon delivery, and not intuitive in an emergency, Clouse wrote in a complaint filed with NHTSA. I was forced to climb to the back seat and break the rear passenger window with my legs to escape while the interior was burning.


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Consumer News: Latest food recalls, 12/24/2025
Wed, 24 Dec 2025 20:07:06 +0000

Shrimp, oysters, kielbasa among today's active recalls

By News Desk of ConsumerAffairs
December 24, 2025

Here aretodays top U.S. food recall/outbreak alerts. Some have been published earlier and are still in effect.


Frozen Raw Shrimp (Market32 & Waterfront Bistro) Possible Radioactive (Cesium137) Contamination

  • Product:~83,800 bags of frozen raw shrimp sold underMarket32andWaterfront Bistrobrands.

  • Hazard:Potentialcesium137 radioactive contaminationthat may raise longterm cancer risk.

  • Affected States/Retailers:Sold across ~17 states including NY, CT, IL, CO, NV at retailers like Price Chopper, JewelOsco, Safeway, Albertsons.

  • Illnesses/Injuries:No illnesseslinked to the recall; avoid consumption.

  • Full notice:FDA recall listing https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts(U.S. Food and Drug Administration)


Salmonella Outbreak Linked to Raw Oysters 64 Sick Across ~2122 States

  • Product:Raw oysters suspected in a multistateSalmonellaoutbreak (raw seafood consumption).

  • Hazard:Salmonella bacteria causing gastrointestinal illness.

  • Affected States/Retailers:At least 64 cases reported in~2122 statesincluding NY, PA, CA, TX, FL; source tracing ongoing.

  • Illnesses/Injuries:64 illnesseswith~20 hospitalizationsreported; outbreak under CDC investigation.

  • Full notice:CDC outbreak overview https://www.cdc.gov/foodborne-outbreaks/outbreaks/index.html(CDC)


Olympia Provisions Uncured Holiday Kielbasa Metal Foreign Material

  • Product:Olympia Provisions Uncured Holiday Kielbasareadytoeat sausage (~1,930lbs).

  • Hazard:Foreignmetal fragmentscontamination.

  • Affected States/Retailers:Distributed inCA, OR, WAandonline nationwide.

  • Illnesses/Injuries:No confirmed injuriesreported; product should not be consumed.

  • Full notice:USDAFSIS recall & alerts https://www.fsis.usda.gov/food-safety/alerts(FSIS)


Celebration Herbals Senna Leaf Herbal Tea Salmonella Contamination

  • Product:Celebration Herbals Senna Leaf Herbal Tea(24bag packages; UPC 628240201829, Lot 251004, BestBy 10/29/2028).

  • Hazard:PotentialSalmonellacontamination.

  • Affected States/Retailers:Distributed inFL, IN, MA, MI, MS, NY, WI & Puerto Rico.

  • Illnesses/Injuries:No illnesses reportedto date, but Salmonella can cause fever, diarrhea, cramps.

  • Full notice:FDA recalls database https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts(thehealthy.com)


Cheddar Cheese (Charlevoix) Possible Listeria Contamination

  • Product:Lot ofcheddar cheesefrom Charlevoix Cheese Company (Boss Dairy Farms).

  • Hazard:PotentialListeria monocytogenescontamination.

  • Affected States/Retailers:Sold inMichiganretail outlets.

  • Illnesses/Injuries:No illnesses reported; Listeria infection risk is serious for vulnerable groups.

  • Full notice:FDA recall listing https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts(Health)


Monitoring sources:
FDA Recalls https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts(U.S. Food and Drug Administration)
USDAFSIS Recalls & Alerts https://www.fsis.usda.gov/food-safety/alerts(FSIS)
CDC Outbreaks https://www.cdc.gov/foodborne-outbreaks/outbreaks/index.html(CDC)


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