Nearly everyone gets the calls and 56 million Americans have lost money to spammers
Spam calls and texts continue to annoy Americans, and worse, theyre costing people money. Telephone companies should do more to combat the problem, U.S. PIRG insists.
According to Truecallers U.S. Spam and Scam Report, 92% of Americans received spam calls in 2023, and 86% got spam texts. Even more alarming, 56 million Americans lost money to scam calls.
Despite laws passed by Congress and state investigations to stop scammers, phone companies still arent doing enough to protect their customers. A new report by U.S. PIRG Education Fund, called Whos Calling?, graded 24 of the largest phone companies on their efforts to fight spam calls and texts. The results werent great.
Its outrageous that these billion-dollar companies arent using every tool available to stop scammers, said Teresa Murray, Consumer Watchdog Director at U.S. PIRG and the reports author. Even when we dont fall for scams, we waste hours dealing with these unwanted calls, disrupting our work, family time, and relaxation.
Phone companies could do more
Many companies arent providing free scam-blocking services that could help customers avoid fraud. For example, phone companies could warn customers about suspicious calls or block calls that dont display Caller IDbut many dont.
The FCC (Federal Communications Commission) allows companies to offer these services, yet half of them earned a D or F in the report.
The report outlines 10 key services phone companies should offer to protect customers, plus two additional services for text message security. The good news? Some companies scored well. The bad news? Many did not.
Of the 24 companies in thesurvey:
- Five companies scored As on services offered; three scored As overall.
- Two companies scored Bs on services offered; five scored Bs overall.
- 12 earned Ds or Fs on services, and 13 earned Ds or Fs overall.
- As for the big four cellular companies overall grades:,AT&T and T-Mobile scored Bs, U.S. Cellular scored a C and Verizon scored a D.
Weve been abused by robocalls for 15 years, yet the problem has not appreciably diminished,Murray said. These companies are our first line of defense, and we should demand better.
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Posted: 2025-02-13 23:57:25