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Consumer Daily Reports

Manufacturer pleads guilty to criminal charge of not reporting a product safety issue

By Truman Lewis Consumer News: Portable air conditions caused more than 40 fires and one death of ConsumerAffairs
August 6, 2025

Royal Sovereign International Inc., a New Jersey corporation that sold office and home appliances, pleaded guilty today to a criminal information charging it under the Consumer Product Safety Act (CPSA) with failing to report immediately to the U.S. Consumer Product Safety Commission (CPSC) information concerning portable air conditioners allegedly linked to more than 40 fires and one death.

Additionally, Royal Sovereign agreed to a civil settlement with the United States that included a $16,025,000 civil penalty, the maximum civil penalty authorized by the CPSA.

According to court documents, Royal Sovereign, which also did business as Royal Centurian Inc., imported and sold more than 33,000 defective air conditioners between 2008 and 2014. The air conditioners were defective due to a faulty drain motor that could electrically short and cause them to catch fire and burn uncontrollably. The companys CEO, Takwan Lim, previously signed a settlement agreement with CPSC stemming from allegations that a related entity, Royal Sovereign Corporation, sold certain portable ceramic heaters that posed a fire risk. Royal Sovereign recalled the defective air conditioner models in 2021.

Reporting delays not acceptable

It is critical for companies, corporate executives, and their employees to exercise strict compliance with their obligations under the Consumer Product Safety Act to safeguard the American public and recall hazardous products as soon as possible, said Assistant Attorney General Brett A. Shumate of the Justice Departments Civil Division. Companies cannot attempt to evade liability by delaying or avoiding reporting. When they do, they must be held accountable.

The criminal and civil resolutions in this matter show this Offices commitment to protecting the public and holding companies accountable for violating their obligations under the Consumer Product Safety Act, said Acting U.S. Attorney Alina Habba for the District of New Jersey.

Royal Sovereigns failure to report a deadly defect led to tragedy, including the death of a mother and serious injuries to her children, said CPSC Acting Chairman Peter A. Feldman. CPSC will not hesitate to use the full weight of its executive power to pursue violations of the law including criminal penalties and we thank our partners at DOJ for helping to bring this company to justice.

Sales continued despite fires

In pleading guilty, Royal Sovereign admitted that, despite knowing of the defects from numerous consumer complaints and lawsuits, it willfully failed to report information about the air conditioners immediately to CPSC, as was its obligation under the CPSA. According to the information filed in the case, the company misled the CPSC in November 2010 by telling the agency that it was aware of only two fire incidents related to the air conditioners and that the products had been discontinued. In reality, the government alleged, the company was aware of at least 16 fires and continued to distribute the products anyway.

According to therecall notice, a woman died in August 2016 from smoke inhalation and her two children were injured after their Royal Sovereign air conditioner caught fire. In connection with the guilty plea, Royal Sovereign is required to pay $395,786.48 in restitution to victims.

The civil settlement resolves allegations that Royal Sovereign failed to notify the CPSC immediately, as required by law, that its portable air conditioners contained a defect presenting a substantial product hazard and that the products created an unreasonable risk of serious injury or death.

Takwan Lim, the former CEO of the company, died in 2023. Royal Sovereign has permanently ceased all company operations related to the marketing, sale, or distribution of consumer products. In recognition of the companys limited ability to pay, all but $100,000 of the civil penalty was suspended. The consent decree requires Royal Sovereign and certain individuals associated with it to notify the government and to develop internal controls and procedures designed to ensure timely, truthful, complete, and accurate reporting to CPSC as required by law before resuming the marketing, sale, or distribution of any consumer products.

For more information about the products that were recalled, visitwww.cpsc.gov/Recalls/2022/Royal-Sovereign-Recalls-Portable-Air-Conditioners-Due-to-Fire-and-Burn-Hazards-One-Death-Reported.

Victims who experienced bodily injury or damage, destruction, or loss of property caused by a fire involving a portable air conditioner made or distributed by Royal Sovereign International Inc., or Royal Centurian Inc., with a model number beginning with PAC-3012, ARP-3012, or ARP-3014, should contact the Department of Justice atThis email address is being protected from spambots. You need JavaScript enabled to view it.by Sept. 5, if they have not previously received compensation and believe they are entitled to restitution.




Posted: 2025-08-06 18:54:15

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Consumer News: 9 Costco Kirkland products that are made by big name brands

Wed, 12 Nov 2025 02:07:07 +0000

And yes, we have the receipts to prove it

By Kyle James of ConsumerAffairs
November 12, 2025
  • Some Kirkland items really are made by big national brands and in a few cases Costco or the label flat-out says so
  • Because Costco slaps the Kirkland label on them, they usually run about 2035% cheaper than the comparable name brand sitting nearby
  • This list weeds out the TikTok rumors and sticks to the products where theres an actual source, label, FAQ, or reporting to back it up

Theres a lot of Costco folklore out there surrounding Kirkland products and who actually makes them. Kirkland vodka is Grey Goose. Those Kirkland diapers are really Huggies. Half of it is TikTok silliness with zero evidence. So, its time for a grown-up version.

Costco does indeed partner with real, national brands on some Kirkland stuff and its always cheaper than the name-brand often sitting right next to it on the shelf. And in a few cases, we actually know whos making it because its in Costcos own FAQ, printed on the bag, or reported by outlets that did the digging.

Kirkland batteries (made by Duracell)

The Costco CEO actually admitted this one years ago, and outlets keep re-reporting it because its the rare Kirkland collaboration that isnt fuzzy.

Youre getting Duracell-made batteries with a Kirkland wrapper for quite a bit less money. Specifically, Kirkland Signature AA/AAA typically run about 2535% cheaper per battery than the Duracell pack sitting 3 feet away. Do the side-by-side math the next time youre at Costco and Im guessing youll never buy the copper-top battery again.

Kirkland solid white albacore tuna (made by Bumble Bee)

Costco didnt cheap out when it came to their canned tuna. They basically said, We want the good stuff, and partnered with Bumble Bee to pack a firmer, less-watery tuna so members dont feel like theyre buying cat food.

Shoppers are big fans of it too. A lot of grocery-store solid white tuna is shredded and swimming in liquid. The Kirkland version tends to be chunkier, drier in a good way, and better for tuna salad that isnt soup.

Kirklands albacore comes in a 8-pack(7 oz. each) thats roughly 15%25% less per can compared to Bumble Bee albacore at a regular supermarket. In the end youre getting national-brand quality at warehouse-brand pricing.

Kirkland house blend coffee Custom Roasted by Starbucks

When the Kirkland House Blend bag or the product page says Custom Roasted by Starbucks, you dont have to do much detective work. Costco is basically saying, Yep, Starbucks roasted these coffee beans for us and its 20-30% less per pound than Starbucks coffee that doesnt have the word Kirkland on it.

Ive noticed in recent months that some U.S. bags have dropped that line, but rest assured, its still roasted by Starbucks. So, if you see the Starbucks wording or not, grab it as youre getting Starbucks-level coffee at the Costco price.

If youve never had this coffee beforeId describe it as a middle-of-the-road Starbucks blend. Its smooth, not burnt, and a solid everyday coffee. Perfect for people who like Starbucks but dont want to pay for Starbucks.

Kirkland jelly beans (made by Jelly Belly)

Costco basically said, What if we sold Jelly Belly, but Costco-sized? and Jelly Belly said, Yeah, we can do that.

Youll get the same 49 classic flavors, same look, just not in the tiny gift boxes that cost way more per ounce. Costco put them in a 64 oz. bucket and passed the savings along to you.

Those little Jelly Belly boxes at grocery or gift shops can run you well over $1 per ounce. The big Costco tub usually drops it into the 5070 cents per ounce zone, roughly 3040% cheaper.

Kirkland bourbons (from Barton 1792 / Sazerac)

Costco couldnt sneak this one past the bourbon nerds of the internet. As soon as those Kirkland Kentucky bourbons hit Costco shelves, reviewers and whiskey sites zoomed in on the label (and the style) and said, Yep, thats Barton 1792.

Barton 1792 is an old, respected Kentucky distillery owned by Sazerac, the parent company behind Buffalo Trace Distillery.

It comes in three varieties: Small Batch, Bottled-In-Bond, and Single Barrel. When aficionados say the label points to Barton and has the same mash profile, you can confidently say, This is legit Kentucky bourbon, just wearing the Kirkland label.

Most of these Kirkland bourbons come in 1-liter bottles, not 750 mL, and are priced in the mid-$20s to low-$30s for the small batch/BiB, and low-$30s for the single barrel. Compare that to many name-brand Kentucky bottles (from the same tier) that are $30$45 for only 750 mL, and youre getting savings in 2535% range.

Kirkland pet food (made by Diamond Pet Foods)

Ive been feeding my three dogs Kirkland dog food for years with great results. Interestingly, Costcos own pet food FAQ section straight up says that all Kirkland dry pet foods are made by Diamond Pet Foods in five U.S. plants. Diamond is a real, national pet-food maker that also produces other well-known store brands, so you know youre getting quality food that meets all FDA requirements.

Diamond-branded dog food at pet stores usually sells between $1.10 to $1.20 per pound. The Kirkland dog food at Costco usually works out to about $0.80 to $0.90 per pound. So same maker, but the Costco version is quite a bit cheaper per pound.

Kirkland parmigiano reggiano (from Zanetti, Italy)

If you regularly pay $18-$22 per pound for a good wedge of parmesan cheese, youll want to check Costco.

The Kirkland wedge literally says Parmigiano Reggiano and specifically names Zanetti S.p.A., which is a long-established Italian producer that makes the real stuff. So, we know its from an actual named producer (Zanetti), and not some mystery cheese plant like a lot of the individually wrapped wedges youll find at your local grocery store.

At Costco, those Zanetti Kirkland wedges cost around $13$15 per pound. The same style of imported parm at grocery cheese counters or Whole Foods is often $18$22 per pound. Thats an easy 2030% savings for legitimate Italian parm. Easy win.

Kirkland French vodka (bottled by Gayant / Terroirs Distillers)

For years, people thought this was made by Grey Goose. Wrong. The distillery named on the Kirkland French vodka is Distillerie de Gayant located in Douai, France, which is owned by Terroirs Distillers.

Then, on the U.S. side, the spirits distributor, LeVecke, is the one that gets it into Costco. Thats whats actually on the label and what sites like Foodie reported-its not Grey Goose, but it definitely is French.

Costcos French vodka is priced around $20$25 for 1.75L. A 1.75L Grey Goose is closer to $40$50 in a lot of markets, so you can comfortably say its about half the price for a French, five-times-distilled vodka.

Kirkland three-berry blend (from Townsend Farms)

When it comes to the Kirkland frozen bag of berries,we actually know who packs them, Townsend Farms.

If you're a smoothie lover, you'reprobably very familiar with the4 lb. bag filled with frozen raspberries, blueberries, and blackberries. Costco even sells Townsend-branded frozen berries right alongside it, which makes the connection even stronger.

The Kirkland 4 lb bag is usually around $14$15, which comes out to be about $3.50$3.75 per lb. Comparable name-brand or even other retailer private-label berry mixes often run closer to $4.50$5.00 per lb (and for smaller bags), so you're easily saving 2025%.


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Consumer News: Black Friday travel hacks: How to find the best deals before they’re gone

Tue, 11 Nov 2025 23:07:07 +0000

A travel expert shares insider tricks to maximize savings this November

By Kristen Dalli of ConsumerAffairs
November 11, 2025

  • Clear your cookies and browse incognito to avoid price hikes caused by travel algorithms tracking your searches.

  • Be flexible with dates and filters midweek or off-hour flights often yield the biggest savings.

  • Dont rush to book compare total fares, read the fine print, and remember that Cyber Monday and January sales can also bring great deals.


When it comes to Black Friday, travel deals often fly under the radar but they can be some of the most rewarding discounts of the season. Whether youre planning a family trip or a weekend escape, timing and strategy matter more than luck.

ConsumerAffairs spoke to Oliver Brendon, CEO of AttractionTickets.com, to learn how a few smart moves like knowing when to book, which filters to use, and how to beat the algorithms can save you hundreds. His Black Friday playbook helps travelers make the most of every click (and every dollar).

Dos and donts of booking Black Friday travel

If youre dreaming of warmer weather during the chilly months, it can be tempting to book the first tropical getaway you see. However, according to Brendon, that may not always be the best strategy.

He shared his top dos and donts for booking travel during Black Friday.

Dos:

  • Firstly, never assume that the first offer you see is the best offer you can get. Clear your cookies and switch to an incognito browser to ensure youre getting the best deal.

  • Secondly, be flexible with your booking type. Adjusting your travel dates or group size can unlock deals that booking engines often hide behind filters. Try browsing for midweek flights or odd-hour departures, even flying on a Tuesday can sometimes slash costs by half compared to Mondays, Fridays, and weekends.

  • Lastly, make sure to sign up early for loyalty programs and email marketing. Brands reward loyalty and oftentimes the best offers go out to existing customers and those opted-in to email marketing before they ever reach the public sale pages.

Donts:

  • Dont assume that low to high price filters always show the cheapest total fare. Its an easy mistake to make, as with most other types of product-based websites this ordering is accurate. However, with travel, sometimes sites exclude taxes or luggage fees, so always check the total cost before you buy.

  • Secondly, dont let deals pressure you to book impulsively. Black Friday sales are designed to create urgency, but taking a few minutes to compare across multiple platforms could save you even more.

  • Lastly, dont forget to read the fine print. Cancellation terms and baggage inclusions vary dramatically during sale periods, and the cheapest deal isnt always the best value when it comes to these smaller factors.

How to use price algorithms

Brendon explained that pricing algorithms are designed to track consumer behavior. This means that if youve looked at a certain vacation or flight before, the price will likely increase based on your previous interest.

The best way to use this to your advantage is to clear your cookies or browse in incognito mode so booking platforms dont inflate fares based on your search history, he suggested.

Another tactic to note is considering the time youre searching. Travel prices tend to fluctuate throughout the day, and this tends to be more frequent during key sales periods. Early morning searches tend to be the best, so its worth setting an alarm to assess the value of early morning deals.

You can also try comparing prices across different devices, such as desktop vs. mobile. This wont work for every travel site, but occasionally they may show different discounts.

Is Black Friday the best time to book travel?

While a trip may look enticing, Brendon encourages consumers not to get caught up in any deals and to be diligent when booking travel just like you would be during any other time of year.

Black Friday sales can create a false sense of urgency and encourage impulse purchasing, he said. When it comes to travel and vacations, if you have an idea in mind of where you already planned to go, then any saving is a bonus because you were planning to book that trip anyway. Having this mindset can help ease the pressure of having to make a purchase on Black Friday, so you can think logically.

Cyber Monday or Cyber Week, following Black Friday, can also hold great savings, alongside the January sales period post-Christmas, so theres no need to rush into a Black Friday purchase youre unsure of.


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Consumer News: New study uncovers the hidden plastic in your morning routine

Tue, 11 Nov 2025 23:07:07 +0000

Researchers find microplastics in water run through common household appliances

By Kristen Dalli of ConsumerAffairs
November 11, 2025
  • In testing by Water Filter Guru, a drip coffee machine sample contained about 453 plastic particles per liter, versus about 131 per liter from a high-power blender.

  • Even simpleuse appliances like drip coffee machines and blenders were found to shed microplastics into the water processed.

  • The study did not identify plastic types or link exposure levels to health limits (none currently exist), so the numbers show presence, not risk thresholds.


We tend to worry about plastic bottles, takeaway cups, and visible packaging when it comes to plastic exposure. But what if the appliances in your own kitchen are quietly contributing to your plastic burden?

Thats the idea explored by Water Filter Guru in a recent experiment. They asked: could a common drip coffee machine or a high-powered blender actually be introducing microplastic particles into the water you drink or the beverage you blend?

The findings suggest that yes, they canand that the level of exposure may vary more than many expect.

How the test was done

Researchers at Water Filter Guru used distilled water for their experiment to minimize pre-existing contaminants. They focused on the study on two appliances: one standard drip coffee machine, and one high-power blender.

After running water through each machine (or blending it), they collected samples in clean containers and sent them to a certified lab via the Tap Score Microplastics Water Test kit.

The lab then used fluorescence microscopy to count microplastics across size ranges:

Results were converted into particles per liter for easier comparison.

Important limitations: the test did not determine the polymer type (what kind of plastic), it did not establish safe or regulatory limits (because none exist for microplastics in drinking water), and the smallest size category (

The results

Heres a look at the key findings:

  • The drip coffee machine sample had about 453 particles per liter, compared to about 131 particles per liter for the blender.

  • Put in simpler terms, thats roughly 30 plastic particles in an 8-ounce cup from the coffee machine, versus about 9 particles in an 8-ounce cup from the blender.

  • The size distribution of the particles also differed: the blender water was dominated by smaller dust-sized particles (

  • Because particles under 10 m were only marked detected, the true particle counts may actually be higher than reportedespecially for the coffee machine.

  • The study emphasises that while we cant say this level is safe (because no benchmark exists), the results signal that familiar kitchen appliances can be a previously under-appreciated pathway of microplastic exposure.

What consumers can do

There are some simple ways to cut down on microplastics from kitchen appliances. Heres a few suggestions:

  1. Run a few dummy cycles. Before using a new appliance especially coffee makers, blenders, or kettles run several rounds with plain water. This can rinse away loose manufacturing residue or microplastic flakes from tubing and seals.
  2. Swap in glass or stainless steel. Whenever possible, use glass carafes, stainless-steel blades, and silicone-free seals. These materials are less likely to shed microplastics into hot water or blended liquids.
  3. Avoid high heat with plastic parts. Heat accelerates plastic breakdown. Dont run boiling water through plastic pitchers or leave hot liquids in plastic travel mugs for long periods.
  4. Clean gently but regularly. Scrubbing with abrasive sponges can release micro-fragments from plastic surfaces. Instead, wash with soft cloths or brushes, and rinse thoroughly.
  5. Filter your water. Some advanced carbon-block or membrane filters can reduce microplastic content, particularly for particles above 1 m. Check the manufacturers specs before buying.
  6. Stay informed. There are no current federal limits for microplastics in drinking water. Keeping an eye on new research or testing your tap water occasionally can help you make informed choices.

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Consumer News: Amazon’s ‘Keep It’ returnless refunds are growing

Tue, 11 Nov 2025 23:07:07 +0000

When Amazon decides its not worth the postage

By Kyle James of ConsumerAffairs
November 11, 2025
  • Amazon sometimes issues return-less refunds on low-cost or awkward-to-ship items because its cheaper to refund you than to pay for the return
  • You cant demand it, but if you start a normal return on a cheap/damaged/not-as-described item, the system may say no need to return
  • Dont abuse it (lots of returns, fake reasons, ignoring required returns) or you can get flagged treat it like an occasional perk, not a hack

Every once in a while, Amazon does something magical. You ask to return a cheap item and they say, No worries, heres your money back and just keep it. It kinda feels like beating the system, but its actually part of the system. Its called a returnless refund, and Amazon uses it way more than shoppers realize.

This actually happened to me this past weekend. Amazon told me to keep a toilet tank flapper that was unopened, just the wrong size. For certain low-cost or bulky items, it costs Amazon more to ship it back, inspect it, and send it somewhere than the thing is worth. So instead of spending $7 to process a $10 item, they just refund you and tell you to keep it, donate it, or toss it.

The trick is knowing when this happens, what you can (and cant) ask for, and how not to trip Amazons this person is gaming us alarm.

When do keep it refunds usually happen?

Here are the scenarios where youre most likely to see this happen:

  • The item was cheap to begin with, often under $15$20.
  • The item or packaging arrived slightly damaged or not as described on the product page.
  • It would be awkward or expensive to ship back (liquids, big but inexpensive items, seasonal stuff).
  • Youre not doing this every week.

You go through the normal return flow and pick the reason, pick a drop-off spot, then at the end, Amazon says something like, You dont need to return the item. Thats your green light.

Can you ask for it?

This type of return is definitely not something you can demand, but you can set yourself up for it.

When you start the return, always be honest about the reason you want to send it back. Item not as described, damaged, or arrived late are all legit reasons. If the item fits the cheaper to let them keep it bucket, Ive found that the system will automatically offer it. If not, customer service sometimes will, especially if the reason for the return is clearly Amazons mistake.

The thing you dont want to do is start a live chat and say, Can I keep this and get my money back? That sounds like fraud and youre definitely not trying to get on that list.

So why is Amazon actually doing this?

Because time is money. A $9 desk organizer that arrived cracked is not worth storing, shipping, and inspecting.

So, by letting you keep it, Amazon accomplishes the following:

  • Saves them the return shipping cost.
  • Keeps you happy so you keep buying.
  • Reduces waste on items that cant realistically be resold or liquidated.

So yes, it feels generous and comes off as great customer service, but its really just about efficiency.

How not to get your account flagged

This part matters. There is no doubt that Amazon is tracking your return behavior. Be sure to keep the following in mind so you dont get flagged:

  • Dont try it on every order.
  • Dont buy five of the same thing and then try to return them all.
  • Dont fake damage or claim not as described over and over.
  • If they tell you to return an item, you need to return it or cancel the request. If you keep the item and ignore the return request youll get charged for it.

The best way to look at this is to think of keep it as an occasional perk, not a coupon code you can use over and over again. Ive found that it tends to happen when you least expect it.

What to do with the item they letyou keep?

Amazon often says, You may keep, donate, or dispose of it. If its something you wont use, donate it. If its completely broken, just toss it. If its slightly damaged but fine for you, keep it and call it a win.

The bottom line is that returnless refunds arent a glitch in the system. Theyre a cost-saving move. Use them when they pop up, dont abuse them, and you can score the occasional freebie without risking your account be flagging.


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Consumer News: Missouri tells insurers to hold off on condo policy cancellations after storm damage

Tue, 11 Nov 2025 17:07:07 +0000

Keep coverage continuous where possible, state says

By Truman Lewis of ConsumerAffairs
November 11, 2025
  • State urges carriers to avoid non-renewals and cancellations for condo master policies while repairs are underway

  • Guidance follows complaints from associations receiving termination notices after springfall severe storms

  • Protections remain tied to Missouris storm-related state of emergency, now extended through Dec. 31


Homeowners sometimes breathe a sigh of relief when they move into a condo, thinking that their maintenance and insurance troubles are over. But with increasing frequency, they're learning that condo complexes aren't immune from insurance issues. In Missouri, hit by severe storms this year, insurance regulators are warning carriers not to cancel or non-renew master policies for condominium complexesdamaged in the severe storms, citing ongoing repairs and unresolved claims across the state.

In a Nov. 4 addendum, the Missouri Department of Commerce and Insurance (DCI) said it has received multiple complaints from condo associations reporting non-renewal or cancellation notices for their master policiesthe policies held by an owners associationdistinct from individual condo unit HO-6 policies. The bulletin instructs insurers to avoid adverse actions while properties are still navigating claims and construction.

The department understands these condominiums are still in the process of negotiating their damage claims with their insurance companies or are in the process of completing repairs, the bulletin states.

Addendum builds on earlier storm guidance

The new directive builds on an Oct. 16 DCI bulletin that told insurers to allow homeowners a reasonable amount of time to complete necessary repairs before taking adverse underwriting actions such as cancellations or non-renewals. DCI clarified that the same expectations apply to master policies issued to condominiumsnot just individual homeowners.

Delays and debris are slowing recovery

Property owners across Missouri have faced extended repair timelines driven largely by contractor backlogs and supply chain issues, the department said. In St. Louis, debris management has added another hurdle, complicating roof work and exterior reconstruction and further pushing schedules.

Protections tied to the state of emergency

Missouri has been under a state of emergency for severe weather that began March 14. DCI said its request that insurers refrain from canceling or non-renewing policies covering damaged residential property will remain in place for at least as long as the emergency order is active. The proclamation is currently set to expire Dec. 31 unless Gov. Mike Kehoe extends it further.

Keep coverage continuous where possible, DCI says

For policies that have not yet expired or terminated, DCI expects insurers to take necessary actions to ensure coverage remains continuously in force, according to the Nov. 4 addendum.

For situations where coverage ended before either the Oct. 16 or Nov. 4 bulletins were issued, the department urged carriers to consider the individual facts and circumstances and use their best judgment in extending or otherwise reinstating coverage. That language signals flexibility for associations that may have fallen into a coverage gap during the peak of post-storm disruption.

Insurers may need to explain denials

DCI also put carriers on notice that if consumers escalate disputes, the departments Consumer Affairs Division can request a written explanation of why coverage was not extended or reinstated. That case-by-case scrutiny could become a lever for associations seeking temporary continuity while roofs, siding, and common-area systems are brought back to pre-loss condition.

Why it matters for condo associations

Master policy cancellations can leave associations exposed to financing and compliance risks, since lenders and governing documents typically require continuous coverage for shared property and liability. Even short lapses can jeopardize reserves-funded repairs or force costly surplus-lines placements. By signaling a pause on adverse actions during active repairs and claim negotiations, DCIs guidance aims to stabilize the insurance footing of complexes still digging out from this years storms.

Whats next: Condo boards should keep detailed documentation of repair timelines, contractor bids, materials delays, and claim correspondence. If a non-renewal or cancellation notice arrives despite the bulletins, associations can cite the Oct. 16 and Nov. 4 guidance and, if needed, file a complaint with DCIs Consumer Affairs Division to trigger a review of the carriers decision.


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