Report calls for an all hands response to escalating fraud

• Consumers are losing an estimated $158 billion a year to fraud, with about 57,000 new victims each day, a new report warns.

• The National Task Force on Fraud and Scam Prevention calls for a coordinated strategy across financial firms, telecoms, social media, and big tech.

• Advocates urge Congress to close legal gaps, hold institutions that receive fraudulent payments accountable, and strengthen enforcement tools.

A new report, United We Stand: A National Strategy to Prevent , says fraud has reached a devastating national scalecosting consumers roughly $158 billion each year and ensnaring about 57,000 new victims daily. The National Task Force on Fraud and Scam Prevention, which spans private, public, and nonprofit sectors, argues that the surge of artificial intelligence tools and faster payment options has made more destructive and harder to stop.

Many are now what are called APP meaning that consumers are tricked into voluntarily sending money, often via an app. Learn more about how you can prevent APP here.

We need all hands on deck to combat fraud, said Carla Sanchez-Adams, senior attorney at the National Consumer Law Center (NCLC). Financial institutions and payment providers need to ensure criminal fraudsters are unable to open accounts and receive stolen funds. Telecom and social media companies must prevent these bad actors from accessing and abusing their systems and platforms to initiate fraud schemes. And big tech companies are needed to leverage their best technology to detect and eliminate fraud.

Congressional hearing spotlights legal gaps

At a recent hearing of the U.S. House Financial Services Committees Oversight and Investigations Subcommitteetitled Fraud in Focus: Exposing Financial Threats to American FamiliesSanchez-Adams urged lawmakers to plug holes in consumer protection laws. Among the priorities she outlined:

• Close legal gaps so consumers are protected from both unauthorized transactions and fraudulently induced payments.

• Hold institutions that receive fraudulent funds accountable, not just the originating platforms.

• Coordinate with the FCC to address the role of telecommunications providers that enable large-scale scam campaigns.

Industry and federal and state governments must work together to strengthen policies and practices to protect consumers, added Patrick Crotty, senior attorney at NCLC. Congress and regulators should also expand enforcement of existing laws and hold companies that facilitate fraud, like Voice over Internet Protocol (VoIP) call providers, accountable for fraud on their networks.

Enforcement wish list: strengthen TCPA and broaden telemarketing rules

Advocates say the Telephone Consumer Protection Act (TCPA) should be strengthened to bolster enforcement against providers that transmit scam calls and textsincluding an explicit pathway to target providers that allow scammers onto U.S. phone networks. They also want the FTCs Telemarketing Sales Rule expanded to cover all attempts to wrongfully obtain things of value, including personal data, not just money.

The report contends that beyond updating statutes, regulators and companies need to deploy advanced analytics and identity checks to prevent fraudsters from opening mule accounts, and to choke off scam traffic before it reaches consumers.

Whos behind the task force

The National Task Force on Fraud and Scam Prevention is convened by the Aspen Institute Financial Security Program with support from JPMorgan Chase, Zelle, Block, Target, Amazon, and CLEAR, and impact partners AARP and Stop Alliance.

Prevention tips for consumers

• Slow it down: Scammers use urgency. Hang up, pause, and verify through official channels you find yourself.

• Lock down payments: Treat instant transfers (P2P, wires, crypto) like cashonce sent, its gone. Enable extra verification for large or first-time payees.

• Double-check caller identity: Dont trust caller ID or profile pics. Call back using a number from a bank card or official website.

• Use account alerts: Turn on transaction and login alerts at your bank and credit card issuer.

• Guard personal data: Never share one-time passcodes, PINs, or full SSNs over the phone or text.

• Report fast: If youre targeted or duped, contact your bank and report to the FTC (ReportFraud.ftc.gov) and your state AG.

What to do if youre scammed

1. Contact your bank immediately to try to cancel or recall the payment; ask for written confirmation of your claim.

2. Change passwords and enable 2FA anywhere the scammer may have access (email, banking, cloud drives).

3. File official reports with the FTC, your state attorney general, andif it involved phone or textthe FCC.

4. Preserve evidence: Save messages, usernames/handles, phone numbers, transaction IDs, and screenshots.

5. Place fraud alerts with credit bureaus; consider a credit freeze if identity data was exposed.

6. Follow up regularly with your bank and agencies; keep a timeline and ticket numbers.

Quick checklist

Pause and verify through trusted contact info
Use bank alerts and 2FA on all financial accounts
Treat instant transfers like cash
Never share one-time codes or PINs
Report immediately and save evidence

These lightning-quick rely on the consumer taking fast action

APP are fast-moving that leave consumers perplexed and bewildered. They happen quickly and trick victims into using Authorized Push Payment (APP) apps, which often don't have any way to recover lost sums. They add up quickly, with $158 billion lost annually.

Here's some information to help you stay safe from APP .

What is an APP scam?

Its when a scammer tricks you into voluntarily sending moneyvia Zelle, Venmo, Cash App, wires, ACH, crypto, or gift cardsby pretending to be someone you trust (a bank rep, retailer, government agency, employer, or family member).

Why are APP so effective now?
Faster payments settle quickly, and scammers use AI voice clones, spoofed caller IDs, and realistic websites to create urgency and credibility.

Common APP scenarios

• Bank fraud text/call urging you to move money to a safe account.

• Tech support pop-up that installs remote-access software.

• Family emergency voice clone asking for instant help.

• Marketplace or job overpayments with a request to refund.

• Utility/government shutoff threats demanding same-day payment.

• Invoice change emails that quietly swap a vendors bank details.

Are APP losses covered?
Protections vary. Because you authorized the transfer, you may not get automatic reimbursement. Still: report immediatelybanks can sometimes recall funds, and many now review fraudulently induced payments and may refund as a courtesy or under internal policy.

If you already sent money, what should you do first?

• Call your bank/card issuer immediately (use the number on the back of your card/statement).

• Ask for an urgent payment recall and an investigation of the receiving institution.

• If a card number was used, request a chargeback.

• If an account was compromised, freeze/close it and change passwords/2FA.

• Save all evidence (texts, emails, usernames, transaction IDs, screenshots).

• File reports with the FTC (ReportFraud.ftc.gov) and your state attorney general.

What if a scammer asked for your one-time passcode (OTP)?
Thats a red flag. Treat the account as compromised: change passwords, revoke app access, reset 2FA, and review recent transactions.

How can I avoid APP ?

• Pause and verify using a phone number or website you look up yourself.

• Never move money to a safe account. Banks do not ask you to do this.

• Dont trust caller ID, profile pics, or email display namesconfirm on a second channel.

• Set lower daily limits for P2P and wires; require approval for new payees.

• Use account alerts for logins and transfers.

• With family or a small business, agree on a shared passphrase for money requests.

Print this APP checklist and keep it handy

Spot the red flags

• Urgent threats (account frozen, utility shutoff, lawsuit today).

• Requests to move money to a safe/holding account.

• Payment demanded via Zelle/P2P, wire, crypto, or gift cards.

• New or changed bank details in a vendor invoice.

• Requests to share one-time passcodes or install remote-access apps.

• Messages that forbid you to hang up or call back.

Before you pay

• Pause. Scammers weaponize urgency.

• Verify on your own. Call your bank/vendor using a number you look up.

• Dual-confirm money requests (phone + email/text).

• Check payee details letter-by-letter; send a tiny test transfer only after verified.

• Set limits & alerts on P2P, wires, and new payees.

• Use a family/business passphrase for any emergency requests.

If you think its a scam (during the contact)

• Hang up / close the chat.

• Do not click links or download software.

• Do not share one-time codes, PINs, or full SSN.

• Take screenshots for evidence.

If you already sent money

1. Call your bank now (number on card/statement).

   • Ask for an urgent recall and investigation of the receiving bank.

   • If a card was used, request a chargeback.

2. Secure accounts: change passwords; enable/refresh 2FA; remove unknown devices/sessions.

3. Report it:

   • FTC: ReportFraud.ftc.gov

   • Identity theft: IdentityTheft.gov

   • State attorney general: (find via NAAG.org)

   • Phone/text : file at the FCC

4. Document everything: dates, times, numbers/handles, transaction IDs, screenshots.

5. Follow up with your bank; keep ticket numbers and escalation notes.

Ongoing protection

• Review monthly statements; dispute suspicious charges quickly.

• Keep devices updated; use a password manager.

• Educate family/staffespecially about voice clones and invoice-change .

A vet shares dos and donts for pet owners this season

• Keep candy, chocolate, and decorations out of reach common Halloween items like chocolate, xylitol candies, glow sticks, and fake cobwebs can be toxic or dangerous to pets.

• Watch for costume stress only dress up pets if the outfit allows them to move, breathe, and see normally, and stop immediately if they seem anxious or uncomfortable.

• Plan ahead to reduce anxiety and escapes set up a quiet, secure space for pets during trick-or-treating, and make sure they have ID tags or microchips in case they slip out.

Halloween might be all about costumes, candy, and spooky fun for usbut for our pets, the holiday can bring more tricks than treats.

To help pet parents navigate the season safely, we spoke with Dr. Abel Gonzalez, Clinical Director and Veterinarian at Dutch, who shared his best tips for keeping furry friends happy and healthy this Halloween.

For all pets, prevention is the theme: better to avoid emergencies with planning than to spend the night at the ER, Dr. Gonzalez said. Halloween can be fun for everyone, as long as pets comfort comes first.

The biggest risks for pets

Dr. Gonzalez shared the biggest risks for dog and cat owners to be aware of this Halloween season.

For dogs, the main risks are toxic foods (chocolate, raisins, xylitol candies), choking hazards from wrappers, and stress from constant visitors, Dr. Gonzalez said.

For cats, the dangers are often environmental: open doors that tempt escapes, toxic seasonal plants like lilies in arrangements, and the risk of being startled by costumes or loud noises. Decorations like string lights and fake cobwebs are irresistible but dangerous chew toys for cats.

What to avoid during Halloween

Building off the biggest risks for pets, Dr. Gonzalez also shared some of the most important things pet owners should avoid during Halloween.

Avoid glow sticks, fake cobwebs, or stringy dcor that cats might chew and swallow, he said. Dont take nervous dogs on crowded trick-or-treat walks or force cats into costumes for photos.

Keep all candy bowls far from curious paws. And remember: even small candles in pumpkins can be a burn or fire risk for both pets.

Should your pet be in a costume?

When it comes to costumes, its not always the best choice for your pet. While it may seem like a fun photo opportunity, or a way to get into the holiday spirit, your pet may not feel the same.

A good costume lets your pet move, breathe, and see normally, Dr. Gonzalez said. If your dog looks relaxed and wags through it, or your cat calmly tolerates a lightweight accessory, youre likely safe.

"But if they freeze, wriggle, pant, hide, or try to chew the outfit, its a bad idea. Always keep costume sessions short and supervised.

Easing anxiety

Halloween also means the doorbell is ringing often, and people who your pet doesnt recognize are coming to the door. This also means that anxiety is likely to spike for nervous pets.

However, there are ways for pet owners to help manage their pets anxiety.

Dogs benefit from having a cozy space away from the front door with white noise or calming chews, Dr. Gonzalez said. Cats should be kept in a quiet, secure room with their litter box, favorite bed, and hiding spots to avoid darting out the door.

For both species, calming supplements or pheromone diffusers can help if anxiety is high. Halloween night isnt the time to start training prevention works best.

Preparation is key

Pet owners should have a plan to ensure their pets stay safe and healthy during Halloween excitement. Some strategies Dr. Gonzalez suggests include:

• For dogs:

  • Offer food puzzles or long-lasting chews to redirect energy

  • Use a leash or baby gate if theyre near the action

• For cats:

  • Ensure they have a stress-free safe room with food, water, litter, and perches

  • Bonus points: leave on calming music or Feliway.

• Microchips and ID tags are lifesavers for both species in case of escapes.

At Dutch, we remind families that Halloween is a human holiday pets join in only if its safe and comfortable for them, Dr. Gonzalez said. With some empathy, preventive care, and preparation, your pets can stay safe and stress-free while you enjoy the festivities.

Snapchat called a digital trap for children in new lawsuit

By Truman Lewis of ConsumerAffairs

• Attorney General Kris Kobach alleges Snapchat is unsafe for children despite marketing claims.

• Lawsuit says apps addictive design exploits young users and worsens mental health risks.

• Kansas cites violations of the state Consumer Protection Act, seeking accountability from Snap.

Kansas Attorney General Kris Kobach has filed a lawsuit against Snap, Inc., the parent company of Snapchat, accusing the social media platform of misleading families about its safety and causing harm to teenagers across the state. The case was filed in Washington County District Court and alleges multiple violations of the Kansas Consumer Protection Act.

According to the petition, Snap falsely presents Snapchat as safe for children while exposing users to mature and harmful content. The state claims the company deliberately designed features to make the app addictive, despite knowing the risks to young people.

Kobach said Snapchats marketing misled parents into believing it was a safe platform for teens. The company knowingly designed an app with manipulative features that prey on the mental health of our children. They have prioritized profit over safety, and our lawsuit holds them accountable for the devastating harm caused to Kansas families, he said.

The lawsuit highlights Snapstreaks, infinite scrolling, and other design choices that encourage compulsive use. It also points to app store ratings of 12+ and T for Teen, which the state argues are deceptive because they mask exposure to profanity, sexual material, nudity, and drug-related content.

Evidence from Snaps own research

The attorney generals office cites Snaps internal research acknowledging the platforms addictive qualities and risks to mental health. Advisor to the Attorney General Joseph Sciarrotta said the companys design strategy amounted to a digital trap for children.

Our investigation found that Snaps design encourages addiction and compulsive use with features that are intentionally designed to exploit the vulnerabilities of young minds, Sciarrotta said. This action alleges that the company made deceptive and misleading claims about safety and parental controls that have contributed to an unacceptable mental health crisis among our youth.

Whats next

The lawsuit seeks to hold Snap accountable for what Kansas officials call deceptive and unconscionable business practices. If successful, the state could win injunctive relief and financial penalties, as well as force changes to the way Snapchat operates for young users.

Prevention tips for parents

• Review app store ratings carefully: Dont rely solely on 12+ or T for Teen labels check what actual content kids may be exposed to.

• Set screen time boundaries: Use built-in device tools to limit daily app use.

• Discuss risks openly: Talk with children about addictive features like streaks, filters, and endless scrolling.

• Enable parental controls: Explore monitoring tools available through app stores, devices, or third-party software.

• Model healthy use: Show kids by example how to put down the phone and take breaks.

What to do if your child is affected

If you believe your child has been harmed by compulsive use of Snapchat or exposure to inappropriate content:

1. Document the issue Take screenshots of problematic content or excessive use patterns.

2. Seek help Talk to a pediatrician or counselor if compulsive use is affecting your childs health.

3. File a complaint Parents can report issues to the Kansas Attorney Generals Consumer Protection Division or the FTC.

4. Adjust app settings Restrict permissions, disable notifications, or consider deleting the app.

5. Join support groups Connect with other parents navigating similar challenges.

Quick checklist callout

Talk to kids about risks
Set daily screen time limits
Check app ratings beyond the label
Enable parental controls or monitoring tools
Watch for warning signs of compulsive use