The online retailer offers tips for identifying real messages from fakes

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Be cautious of unexpected messages claiming to be from Amazon about your orders or account.
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Never share personal or financial information outside of Amazons official website or app.
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Report suspicious messages immediately to help Amazon stop scammers before they strike.
Millions of consumers will look for deals during Amazons two-day Prime Big Deal Days promotion, but beware scammers are lying in wait.
Amazon is reminding consumers to stay alert for impersonation fraudulent attempts to trick people into sharing sensitive information like Social Security numbers, banking details, or Amazon account credentials.
In 2023, more than two-thirds of reported to Amazon globally involved fake claims about order or account issues. These often start with a call, text, or email saying something like, You bought something on Amazon that you didnt order. The scammer then asks for personal or account information to fix the issue.
Scammers who attempt to impersonate Amazon put consumers at risk, said Dharmesh Mehta, Amazons vice president of Selling Partner Services. Although these take place outside our store, we will continue to invest in protecting consumers and educating the public on how to avoid .
What Amazon is doing
Amazon said it has implemented several key measures to help customers stay safe:
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Secure email authentication: Customers using Gmail, Yahoo!, and similar services will now see Amazons signature smile logo beside legitimate emails from the companyhelping distinguish real messages from fakes.
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Cracking down on scammers: In 2024 alone, Amazon initiated the takedown of over 55,000 phishing websites and 12,000 phone numbers linked to impersonation schemes.
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Education and awareness: Amazon continues to share safety tips and resources to help consumers recognize and avoid .
Six tips to avoid impersonation
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Verify purchases on Amazon. If you get a suspicious message about a purchase, dont click any links. Instead, log into your Amazon account or app to verify.
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Use only Amazons app or website for payments. Amazon will never ask for payment over the phone or by email, nor request a bank transfer.
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Beware of urgency tactics. Scammers often claim that immediate action is required to pressure you into responding.
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Never buy gift cards to resolve a problem. Amazon will not ask you to make a payment using gift cards.
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Contact Amazon directly. If something feels off, stop interacting with the sender and reach Amazon through its app or websitenot through links or phone numbers in messages.
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Check Amazons Scam Tracker. In partnership with the Better Business Bureau, this tool allows you to search for reports of similar by email, URL, or phone number.
Report suspicious messages
If you suspect a scam, Amazon asks that you report it right away. Amazon offers a self-service tool for customers to flag suspicious messages quickly. Non-customers can also forward scam attempts to This email address is being protected from spambots. You need JavaScript enabled to view it.. Each report helps Amazon identify bad actors and prevent others from falling victim.
Posted: 2025-10-08 17:40:09