Rockin Robin SongFlying The Web For News.
RobinsPost Logo RobinsPost Amazon





Consumer Daily Reports

[unable to retrieve full-text content]

The CFPB claims the banks negligence leaves users unprotected

By Mark Huffman Consumer News: Regulators sue three major banks over alleged Zelle fraud failures of ConsumerAffairs
December 20, 2024

The Consumer Financial Protection Bureau is suing the operator of Zelle and three of the United States' largest banksBank of America, JPMorgan Chase, and Wells Fargo. The suit charges they are failing to protect consumers from extensive fraud on the popular peer-to-peer payment network.

The lawsuit claims the alleged negligence of these financial institutions in implementing adequate consumer safeguards has resulted in over $870 million in consumer losses over Zelle's seven-year history.

Zelle called the action "meritless."

The CFPBs attacks on Zelle are legally and factually flawed, and the timing of this lawsuit appears to be driven by political factors unrelated to Zelle," said Zelle spokesperson Jane Khodos.

"Zelle leads the fight against scams and fraud and has industry-leading reimbursement policies that go above and beyond the law. The CFPBs misguided attacks will embolden criminals, cost consumers more in fees, stifle small businesses and make it harder for thousands of community banks and credit unions to compete," Khodos said.

Zelle, operated by Early Warning Services and co-owned by seven major banks, was introduced to compete with other payment apps like Venmo and CashApp.

However, the CFPB claims that in their haste to launch the service, the banks neglected to establish necessary fraud prevention measures. The bureau says this oversight has turned Zelle into a lucrative tool for fraudsters, leaving many victims without recourse.

CFPB Director Rohit Chopra said the banks putcompetition over consumer safety.

Lack of proper safeguards

"The nations largest banks felt threatened by competing payment apps, so they rushed to put out Zelle," Chopra said. "By their failing to put in place proper safeguards, Zelle became a gold mine for fraudsters, while often leaving victims to fend for themselves."

The lawsuit says hundreds of thousands of consumers have filed fraud complaints, only to be largely ignored or inadequately assisted by the banks. Some customers were even advised to contact the fraudsters directly to recover their lost funds.

The CFPB accuses the banks of failing to properly investigate these complaints or provide the legally required reimbursements for fraud and errors.

Some banks have said it is challenging to block Zelle fraud because of the way the app was designed. However, some critics have suggested banks could crack down on Zelle fraud if they shared information.

"An essential part of protecting Amerians"

In its reponse, Zelle said the CFPB "fails to acknowledge our consumer reimbursement policies that already go beyond legal and regulatory requirements." It said that despite a 27% increase in transaction volume,reports of scams and fraud decreased by nearly 50%, resulting in 99.95% of payments being sent without a report of scams and fraud.

Zelle said itreimburses customers for all instances of fraud as required by the law under the Electronic Funds Transfer Act and Reg E.

"Zelle also goes above and beyond what is required by law and reimburses customers for certain types of scams where the customer authorized the transaction," the company said.



Photo Credit: Consumer Affairs News Department Images


Posted: 2024-12-20 19:10:10

Get Full News Story On Consumer Affairs



Listen to this article. Speaker link opens in a new window.
Text To Speech BETA Test Version.



More News From This Category
Consumer News: Safety Warning: HALO Bolt AC-DC charger
Fri, 14 Nov 2025 23:07:07 +0000

The Consumer Product Safety Commission (CPSC) is warning of a serious fire risk involving the HALO Bolt AC-DC charger

By News Desk of ConsumerAffairs
November 14, 2025

Consumers with chargers made before December 2020 should stop using them and dispose of them properly.

  • Fire and burn hazard from aging lithium-ion batteries

  • Affects HALO Bolt ACDC 58830 units made in or before December 2019

  • Stop use immediately and follow local disposal rules


Consumers are being warned to immediately stop using HALO Bolt ACDC 58830 portable chargers manufactured in or before December 2019. Reports include burn injuries and property damage due to the chargers catching fire. The risk is linked to the age of the product and its lithium-ion battery.

The affected chargers were sold at Best Buy and other retailers, both in stores and online, including QVC.com and Amazon.com. The chargers can be identified by the brand HALO on top and the model BOLT ACDC 58830 on the back label. Only units with a manufacturing year code of 16, 17, 18 or 19 are affected.

The hazard

The U.S. Consumer Product Safety Commission (CPSC) has received reports of these HALO chargers catching fire. One burn injury and several instances of property damage have been reported. The hazard is connected to lithium-ion battery failures, particularly in products manufactured before December 2019.

What to do

Consumers should immediately stop using the HALO Bolt ACDC 58830 portable chargers made in or before December 2019. Dispose of the product in accordance with state and local ordinances for battery-powered devices. Do not attempt to use, repair or charge the affected units.


Read More ...


Consumer News: Poll finds rising GLP-1 use but persistent cost barriers
Fri, 14 Nov 2025 23:07:07 +0000

The cost is a leading reason people stop taking the meds

By Truman Lewis of ConsumerAffairs
November 14, 2025

One in eight U.S. adults now take GLP-1 drugs, but many struggle to afford them
Cost is a leading reason people stop using the medications
Most Americans doubt Trump administration policies will lower drug prices


About one in eight U.S. adults (12%) say they are currently taking a GLP-1 medication such as Ozempic or Wegovy for weight loss, diabetes, heart disease or another chronic condition, a new KFF Health Tracking Poll shows. Thats a notable increase from 18 months ago, even as many users report difficulty affording the drugs high price tags.

Nearly one in five adults (18%) say they have used a GLP-1 drug at some point. Women are more likely than men to report current use (15% vs. 9%), and uptake is highest among adults ages 50 to 64 (22%). Use drops sharply among those 65 and older (9%), reflecting Medicares continued prohibition on covering GLP-1 drugs when prescribed for weight loss alone.

Use is highest among those managing chronic conditions

GLP-1 medications are especially common among adults who report serious health conditions. More than half of adults diagnosed with diabetes (57%) say they have used the drugs, including 45% who are currently taking them. Use is also widespread among those with heart disease (40% ever; 29% currently) and among people diagnosed as obese or overweight in the past five years (34% ever; 23% currently).

Yet insurance coverage remains uneven. While most users say their insurer paid at least part of the cost, more than a quarter of insured users (27%) say they paid the full cost themselves.

Cost remains a major obstacle

The pollconducted before the Trump administrations latest policy announcements on GLP-1 coveragefinds that more than half of current or former GLP-1 users (56%) say the medications were difficult to afford. Even among those with insurance, 55% report affordability challenges.

Cost is among the most common reasons people stop taking the drugs. Fourteen percent of users say they discontinued treatment because they could not afford it, while 13% cite side effects and just 5% say they stopped because their condition improved.

Other barriers also persist. Roughly one in six GLP-1 users (17%) say they obtained the drugs online, and nearly one in ten (9%) say they got them from a medical spaan indication of the growing gray market around the blockbuster medications.

Among adults who have never taken a GLP-1 drug, interest in weight-loss use remains strong. About one in five (22%) say they would consider taking one, including 7% who say they are very interested. Interest is especially high43%among adults diagnosed as obese or overweight but not currently using such drugs.

Many skeptical that Trump policies will lower drug prices

Public expectations are low for the Trump administrations efforts to lower drug costs, including new Medicaid rebate deals, discounted IVF medications, and a proposed TrumpRx purchasing portal. Nearly two-thirds of adults (62%) say these measures are not too likely or not at all likely to reduce costs for people like them.

Partisan divides are stark: 73% of Republicans and 83% of self-identified MAGA supporters believe the administration will lower drug prices, compared to 33% of independents and just 9% of Democrats.

Medicare enrollees are more optimistic. About half (49%) of adults 65 and older with Medicare say they expect Trumps policies to lower their prescription costsoutpacing adults with employer coverage (34%) or Medicaid (32%).

Many still struggle to pay for prescriptions

Across the broader public, one in four adults (26%) say they or someone in their household had trouble paying for prescription medications in the past year. The burden is heavier among uninsured adults (41%), Hispanic adults (33%), Black adults (32%) and those with household incomes below $40,000 (33%).

The KFF survey was conducted Oct. 27Nov. 2, 2025, among a nationally representative sample of 1,350 U.S. adults, with a margin of error of plus or minus 3 percentage points.


Read More ...


Consumer News: UK ruling says that Windows and Office licenses can be resold
Fri, 14 Nov 2025 23:07:06 +0000

Microsoft says it will appeal the ruling, which strikes at the heart of its business model

By James R. Hood of ConsumerAffairs
November 14, 2025

UK tribunal says Microsoft licenses can be legally resold
Ruling rejects Microsofts copyright claim; company plans to appeal
Decision clears path for resellers 270M damages case to proceed


Microsoft says it will challenge a decision by the UK Competition Appeal Tribunal (CAT) that strikes at the heart of its long-standing restrictions on reselling software licenses. The tribunal ruled that perpetual licenses for products such as Windows and Microsoft Office can legally be resoldrejecting Microsofts argument that such activity infringes its copyright.

The case dates back to 2021, when UK reseller ValueLicensing sued Microsoft over contractual terms that barred customers from reselling previously issued licenses. The reseller argued that these restrictions violated the principles of the European Software Directive and had cost the company millions in lost revenue.

Microsoft initially fought the claim on contractual grounds, but later advanced a copyright infringement theory. Because Office programs include interface elements such as icons and graphics, the company argued they should be treated as original artistic works, making license resale a copyright violation.

Judges dismissed that argument, saying the presence of such graphics does not convert software licenses into copyrighted creative works that restrict resale. Customers holding perpetual licenses are free to resell them, the tribunal saidechoing a decade-old precedent set in the UKs UsedSoft case.

The ruling could make it easier and cheaper for UK consumers and businesses to obtain Windows 11 or Office through the secondary market if it holds up on appeal.

ValueLicensing says decision validates its business

ValueLicensing has always believed it was running a legitimate business underpinned by the principles of the European Software Directive and the UsedSoft judgment at the ECJ, the companys managing director said following the ruling. This judgment confirms these principles, which legitimately allowed ValueLicensing to save its customers money on used Microsoft software.

The company said it now plans to refocus on the core of its lawsuit, which seeks damages for what it alleges were unlawful restrictions that hampered its business.

Case moves to damages phase and more litigation awaits

With the copyright argument dismissed, Microsoft will need a new defense as the lawsuit proceeds. If it ultimately loses, the company could face millions in damages to ValueLicensing.

But the financial risk doesnt end there. Microsoft is also tied up in a separate, similar class-action suit alleging abuse of market dominance and anti-competitive licensing practicesexposure that could reach into the billions.

For a company long accustomed to accusations of restrictive contracts and inflated pricing, the latest rulings add to a familiar pattern of legal headaches. Yet with Microsofts valuation supercharged by the AI boom, the litigation may amount to little more than a costly distraction for the tech giant.


Read More ...


Consumer News: UK ruling that says Windows and Office licenses can be resold
Fri, 14 Nov 2025 20:07:07 +0000

Microsoft says it will appeal the ruling, which strikes at the heart of its business model

By James R. Hood of ConsumerAffairs
November 14, 2025

UK tribunal says Microsoft licenses can be legally resold
Ruling rejects Microsofts copyright claim; company plans to appeal
Decision clears path for resellers 270M damages case to proceed


Microsoft says it will challenge a decision by the UK Competition Appeal Tribunal (CAT) that strikes at the heart of its long-standing restrictions on reselling software licenses. The tribunal ruled that perpetual licenses for products such as Windows and Microsoft Office can legally be resoldrejecting Microsofts argument that such activity infringes its copyright.

The case dates back to 2021, when UK reseller ValueLicensing sued Microsoft over contractual terms that barred customers from reselling previously issued licenses. The reseller argued that these restrictions violated the principles of the European Software Directive and had cost the company millions in lost revenue.

Microsoft initially fought the claim on contractual grounds, but later advanced a copyright infringement theory. Because Office programs include interface elements such as icons and graphics, the company argued they should be treated as original artistic works, making license resale a copyright violation.

Judges dismissed that argument, saying the presence of such graphics does not convert software licenses into copyrighted creative works that restrict resale. Customers holding perpetual licenses are free to resell them, the tribunal saidechoing a decade-old precedent set in the UKs UsedSoft case.

The ruling could make it easier and cheaper for UK consumers and businesses to obtain Windows 11 or Office through the secondary market if it holds up on appeal.

ValueLicensing says decision validates its business

ValueLicensing has always believed it was running a legitimate business underpinned by the principles of the European Software Directive and the UsedSoft judgment at the ECJ, the companys managing director said following the ruling. This judgment confirms these principles, which legitimately allowed ValueLicensing to save its customers money on used Microsoft software.

The company said it now plans to refocus on the core of its lawsuit, which seeks damages for what it alleges were unlawful restrictions that hampered its business.

Case moves to damages phase and more litigation awaits

With the copyright argument dismissed, Microsoft will need a new defense as the lawsuit proceeds. If it ultimately loses, the company could face millions in damages to ValueLicensing.

But the financial risk doesnt end there. Microsoft is also tied up in a separate, similar class-action suit alleging abuse of market dominance and anti-competitive licensing practicesexposure that could reach into the billions.

For a company long accustomed to accusations of restrictive contracts and inflated pricing, the latest rulings add to a familiar pattern of legal headaches. Yet with Microsofts valuation supercharged by the AI boom, the litigation may amount to little more than a costly distraction for the tech giant.


Read More ...


Consumer News: Why fake cameras and unlocked doors aren’t protecting your home
Fri, 14 Nov 2025 20:07:07 +0000

New ADT insights reveal how common shortcuts leave families more vulnerable than we think

By Kristen Dalli of ConsumerAffairs
November 14, 2025

  • Many common home-security habits like relying on fake cameras or leaving doors unlocked offer comfort, not real protection.

  • New ADT data shows 72% of people who use these shortcuts admit theyre only occasionally effective at preventing theft or break-ins.

  • Experts say upgrading to real, connected security devices with professional monitoring is the best way to keep your home truly safe.

When it comes to protecting our homes, many of us lean on habits that feel smart but dont actually keep us safer.

Maybe youve stuck a fake camera above the garage, rely on a Protected by sign from a hardware store, or assume nothing bad will happen if you leave the front door unlocked just this once.

Outdated methods of home protection

According to new ADT data, these shortcuts may be doing more harm than good.

The numbers are eye-opening: 38% of Americans use decoy security items, and another 38% admit they regularly or occasionally leave their front door unlocked. Even more striking, 72% of people who depend on these habits say theyre only sometimes effective at preventing break-ins or theft.

ConsumerAffairs interviewed Jimmy Lin, Vice President of Product Management at ADT to learn more about these behaviors and how consumers can actually stay safe.

Criminals know whats fake

According to Lin, these methods are increasingly less effective as criminals learn the common decoys and safe-ish security habits.

They can often spot a fake camera or notice when a sign doesnt match the equipment on the house which can identify your house as an even bigger target, he said. And with the false sense of security they provide, homeowners can neglect important measures like locking doors and windows, leaving them at risk.

Lin explained that homeowners are ultimately the ones at risk when they opt for these types of safety measures.

The biggest risk with using safe-ish practices is thinking you're protected when you're not, Lin said. It can lead people to let their guard down, delay real action, or ignore signs of vulnerability. Our research found that 72% of people who rely on these kinds of habits admit theyre only occasionally effective, proving its not worth the risk.

Prioritize safety

Homeowners are encouraged to adopt real, trusted security measures to ensure safety in their homes.

To be truly safe, replace decoys with real, connected devices from a trusted security brand, Lin said. Complete with indoor and outdoor security cameras, door and window sensors, security alarms, and motion sensors, a full security system especially one with 24/7 professional monitoring is the best way to keep you and your home safe at all times.

Security systems also allow you to have alerts whether its for motion detection, package delivery, or an open door, so you know whats happening in real time."


Read More ...


Related Bing News Results
Consumer Spending Update: Economic Confidence Declines Again in November
Fri, 14 Nov 2025 09:11:00 GMT
Economic confidence decreased to 98.6 in this month’s Rasmussen Reports Economic Index, more than seven points lower than October.

Consumer Reports |Experts warn against daily use of protein supplements
Mon, 20 Oct 2025 22:57:00 GMT
Protein powders and shakes are more popular than ever, often touted as workout fuel or even meal replacements. But a new Consumer Reports investigation reveals a hidden risk: some of these supplements ...

Your Daily Protein Shake Might Be Exposing You to Lead, Consumer Reports Finds
Tue, 14 Oct 2025 03:10:00 GMT
Plant-based powders, particularly those made with pea protein, were found to have the highest lead levels — and only a handful of brands were deemed safe for regular use in the nonprofit’s analysis. A ...

Consumer Reports: Best Scales
Fri, 08 Jan 2016 16:00:00 GMT
Research shows stepping on the scale frequently can be an effective motivator to help you shed weight and keep it off. But today's digital devices do so much more than simply display pounds. Consumer ...






Blow Us A Whistle


Related Product Search/Búsqueda de productos relacionados

Amazon Logo