Rockin Robin SongFlying The Web For News.
RobinsPost Logo RobinsPost Amazon





Consumer Daily Reports

[unable to retrieve full-text content]

Add-on fees, fake reviews, Canadian cars, bait-and-switch tactics alleged

By Truman Lewis Consumer News: Illinois car dealer group fined  million for defrauding customers of ConsumerAffairs
December 20, 2024

A group of 10 Illinois car dealerships are facing a $20 million fine, the largest ever levied against a car dealer by the Federal Trade Commission. The money will be used to make refunds to customers.

The dealer group, doing business as Leader Automotive Group and their parent company, AutoCanada, operate the following dealerships:

  • North City Honda;
  • Crystal Lake Chrysler Dodge Jeep Ram;
  • Hyundai of Lincolnwood;
  • Kia of Lincolnwood;
  • Bloomington Normal Auto Mall (Mercedes-Benz of Bloomington, Lincoln of Normal, Volkswagen of Bloomington Normal, Volvo Cars Normal, Subaru of Bloomington Normal, and Audi Bloomington Normal);
  • Autohaus Motors (Mercedes-Benz of Peoria, Porsche Peoria, Volkswagen of Peoria, and Audi Peoria);
  • Chevrolet of Palatine;
  • Hyundai of Palatine;
  • Toyota of Lincoln Park; and
  • Toyota of Lincolnwood.

The fine followsa lawsuit by the FTCand state of Illinois.

In addition to paying $20 million, which will be used to refund harmed consumers, the proposed settlement also would require the companies to make clear disclosures of a cars offering pricethe actual price any consumer can pay to get the car, excluding only required government chargesand get consent from buyers for any charges.

Working closely with the Illinois Attorney General, we are holding these dealerships accountable for unlawfully extracting millions of dollars from consumers through a textbook bait-and-switch scheme, and bolstering their poor reputation with fake reviews, said Samuel Levine, Director of the FTCs Bureau of Consumer Protection.

This dealership network engaged in bait-and-switch tactics by luring consumers into their dealerships with lower prices only to either require consumers to purchase allegedly pre-installed add-on products or charge consumers for those products without their knowledge or permission, said Illinois Attorney General Kwame Raoul.

Junk fees, fake reviews, Canadian cars

The agencies' complaint alleges the defendants have deceived consumers about the price and availability of vehicles, charged them for expensive add-ons without consent, tacked on unwanted junk fees to purchases, posted fake reviews, and failed to disclose that U.S. customers were buying cars imported from Canada, along with other unlawful conduct.

Leader has frequently advertised new and used cars online with low prices designed to entice consumers into their dealerships, but those prices are often false, according to the complaint.

When consumers arrive at a Leader dealership, salespeople often tell them the car has preinstalled add-ons like protective coatings (often under the name Xzilon) and theft protection (under the name LoJack) that cost thousands of dollars, and that these add-ons are required despite not being included in the advertised price of the car.

According to the complaint, the add-ons have been wildly profitable for Leader, with dealerships at one point reporting more than 99% profit on them. Leader salespeople have been paid a commission for these add-on products, in many cases making more from the sale of the add-ons than the commission they are paid for selling the car itself.

A survey of Leader customers showed that nearly 80% of them were charged for at least one add-on without authorization or because they were falsely told the add-on was required. The unwanted add-ons also included items tacked on in the financing process like guaranteed asset protection (GAP) coverage and service contracts.

Add-on charges

The complaint charges that, even after learning that the FTC was investigating, Leader kept tacking on add-on charges, resulting in consumers paying thousands more than the advertised price. Leader allegedly required the Xzilon add-on for all new and used cars they sold starting in 2021.

According to the complaint, Leader has also regularly failed to actually install or apply the add-on products for which they charged consumers without their consent.

Leaders low-price advertising was designed to get [customers] through the door, according to a message from a company executivecited in the complaint. In many cases, however, Leader has advertised cars that have already been sold.

When consumers arrived at the dealership, they were directed to more expensive cars, often ones with junk fees and surprise market adjustments added to the price. The complaint cites another message Douvas sent to employees saying that once consumers get to the store, theyre not leaving without buying a car.

Leader has also regularly advertised cars as being certified pre-owned, and available at a specific price but then charged consumers hundreds or even thousands of dollars in additional certification fees.

In many cases, despite advertising the cars as being certified and charging consumers undisclosed fees for that certification, Leader has failed to actually do the certification work required by the manufacturer of the car, leaving consumers without the extended warranty that makes certified pre-owned cars attractive in the first place.

Even on non-certified used cars, Leader has charged exorbitant reconditioning fees, which one former sales manager described as fake fees, according to the complaint.

Canadian cars, bogus reviews

Leader also has sold cars in its U.S. dealerships that were manufactured for the Canadian market without disclosing that to consumers, according to the complaint. Even when done legally, importing these cars into the U.S. typically voids their manufacturers original warranty. Leader still deceptively advertised many of these cars as being covered by those warranties.

In addition, the complaint alleges that employees were required by management to post fake positive reviews about their dealerships on Google and other review sites.

Managers have threatened to withhold bonuses and other compensation from employees who dont post fake reviews, and have paid employees bonuses for posting fake reviews, according to the complaint.

One email from a managerencouraging more reviews said: Those of you with a low review score and low volume of reviews its [sic] an easy fix. If you have 10 employees and they have 5 family members or friends you can have 50 reviews right away.

The complaint also alleges that dealerships have bullied and pressured consumers into posting five-star reviews, citing one instance in which a dealership refused to give a consumer the keys to a car she purchased until she posted a positive review.



Photo Credit: Consumer Affairs News Department Images


Posted: 2024-12-20 18:44:54

Get Full News Story On Consumer Affairs



Listen to this article. Speaker link opens in a new window.
Text To Speech BETA Test Version.



More News From This Category
Consumer News: Safety Warning: HALO Bolt AC-DC charger
Fri, 14 Nov 2025 23:07:07 +0000

The Consumer Product Safety Commission (CPSC) is warning of a serious fire risk involving the HALO Bolt AC-DC charger

By News Desk of ConsumerAffairs
November 14, 2025

Consumers with chargers made before December 2020 should stop using them and dispose of them properly.

  • Fire and burn hazard from aging lithium-ion batteries

  • Affects HALO Bolt ACDC 58830 units made in or before December 2019

  • Stop use immediately and follow local disposal rules


Consumers are being warned to immediately stop using HALO Bolt ACDC 58830 portable chargers manufactured in or before December 2019. Reports include burn injuries and property damage due to the chargers catching fire. The risk is linked to the age of the product and its lithium-ion battery.

The affected chargers were sold at Best Buy and other retailers, both in stores and online, including QVC.com and Amazon.com. The chargers can be identified by the brand HALO on top and the model BOLT ACDC 58830 on the back label. Only units with a manufacturing year code of 16, 17, 18 or 19 are affected.

The hazard

The U.S. Consumer Product Safety Commission (CPSC) has received reports of these HALO chargers catching fire. One burn injury and several instances of property damage have been reported. The hazard is connected to lithium-ion battery failures, particularly in products manufactured before December 2019.

What to do

Consumers should immediately stop using the HALO Bolt ACDC 58830 portable chargers made in or before December 2019. Dispose of the product in accordance with state and local ordinances for battery-powered devices. Do not attempt to use, repair or charge the affected units.


Read More ...


Consumer News: Poll finds rising GLP-1 use but persistent cost barriers
Fri, 14 Nov 2025 23:07:07 +0000

The cost is a leading reason people stop taking the meds

By Truman Lewis of ConsumerAffairs
November 14, 2025

One in eight U.S. adults now take GLP-1 drugs, but many struggle to afford them
Cost is a leading reason people stop using the medications
Most Americans doubt Trump administration policies will lower drug prices


About one in eight U.S. adults (12%) say they are currently taking a GLP-1 medication such as Ozempic or Wegovy for weight loss, diabetes, heart disease or another chronic condition, a new KFF Health Tracking Poll shows. Thats a notable increase from 18 months ago, even as many users report difficulty affording the drugs high price tags.

Nearly one in five adults (18%) say they have used a GLP-1 drug at some point. Women are more likely than men to report current use (15% vs. 9%), and uptake is highest among adults ages 50 to 64 (22%). Use drops sharply among those 65 and older (9%), reflecting Medicares continued prohibition on covering GLP-1 drugs when prescribed for weight loss alone.

Use is highest among those managing chronic conditions

GLP-1 medications are especially common among adults who report serious health conditions. More than half of adults diagnosed with diabetes (57%) say they have used the drugs, including 45% who are currently taking them. Use is also widespread among those with heart disease (40% ever; 29% currently) and among people diagnosed as obese or overweight in the past five years (34% ever; 23% currently).

Yet insurance coverage remains uneven. While most users say their insurer paid at least part of the cost, more than a quarter of insured users (27%) say they paid the full cost themselves.

Cost remains a major obstacle

The pollconducted before the Trump administrations latest policy announcements on GLP-1 coveragefinds that more than half of current or former GLP-1 users (56%) say the medications were difficult to afford. Even among those with insurance, 55% report affordability challenges.

Cost is among the most common reasons people stop taking the drugs. Fourteen percent of users say they discontinued treatment because they could not afford it, while 13% cite side effects and just 5% say they stopped because their condition improved.

Other barriers also persist. Roughly one in six GLP-1 users (17%) say they obtained the drugs online, and nearly one in ten (9%) say they got them from a medical spaan indication of the growing gray market around the blockbuster medications.

Among adults who have never taken a GLP-1 drug, interest in weight-loss use remains strong. About one in five (22%) say they would consider taking one, including 7% who say they are very interested. Interest is especially high43%among adults diagnosed as obese or overweight but not currently using such drugs.

Many skeptical that Trump policies will lower drug prices

Public expectations are low for the Trump administrations efforts to lower drug costs, including new Medicaid rebate deals, discounted IVF medications, and a proposed TrumpRx purchasing portal. Nearly two-thirds of adults (62%) say these measures are not too likely or not at all likely to reduce costs for people like them.

Partisan divides are stark: 73% of Republicans and 83% of self-identified MAGA supporters believe the administration will lower drug prices, compared to 33% of independents and just 9% of Democrats.

Medicare enrollees are more optimistic. About half (49%) of adults 65 and older with Medicare say they expect Trumps policies to lower their prescription costsoutpacing adults with employer coverage (34%) or Medicaid (32%).

Many still struggle to pay for prescriptions

Across the broader public, one in four adults (26%) say they or someone in their household had trouble paying for prescription medications in the past year. The burden is heavier among uninsured adults (41%), Hispanic adults (33%), Black adults (32%) and those with household incomes below $40,000 (33%).

The KFF survey was conducted Oct. 27Nov. 2, 2025, among a nationally representative sample of 1,350 U.S. adults, with a margin of error of plus or minus 3 percentage points.


Read More ...


Consumer News: UK ruling says that Windows and Office licenses can be resold
Fri, 14 Nov 2025 23:07:06 +0000

Microsoft says it will appeal the ruling, which strikes at the heart of its business model

By James R. Hood of ConsumerAffairs
November 14, 2025

UK tribunal says Microsoft licenses can be legally resold
Ruling rejects Microsofts copyright claim; company plans to appeal
Decision clears path for resellers 270M damages case to proceed


Microsoft says it will challenge a decision by the UK Competition Appeal Tribunal (CAT) that strikes at the heart of its long-standing restrictions on reselling software licenses. The tribunal ruled that perpetual licenses for products such as Windows and Microsoft Office can legally be resoldrejecting Microsofts argument that such activity infringes its copyright.

The case dates back to 2021, when UK reseller ValueLicensing sued Microsoft over contractual terms that barred customers from reselling previously issued licenses. The reseller argued that these restrictions violated the principles of the European Software Directive and had cost the company millions in lost revenue.

Microsoft initially fought the claim on contractual grounds, but later advanced a copyright infringement theory. Because Office programs include interface elements such as icons and graphics, the company argued they should be treated as original artistic works, making license resale a copyright violation.

Judges dismissed that argument, saying the presence of such graphics does not convert software licenses into copyrighted creative works that restrict resale. Customers holding perpetual licenses are free to resell them, the tribunal saidechoing a decade-old precedent set in the UKs UsedSoft case.

The ruling could make it easier and cheaper for UK consumers and businesses to obtain Windows 11 or Office through the secondary market if it holds up on appeal.

ValueLicensing says decision validates its business

ValueLicensing has always believed it was running a legitimate business underpinned by the principles of the European Software Directive and the UsedSoft judgment at the ECJ, the companys managing director said following the ruling. This judgment confirms these principles, which legitimately allowed ValueLicensing to save its customers money on used Microsoft software.

The company said it now plans to refocus on the core of its lawsuit, which seeks damages for what it alleges were unlawful restrictions that hampered its business.

Case moves to damages phase and more litigation awaits

With the copyright argument dismissed, Microsoft will need a new defense as the lawsuit proceeds. If it ultimately loses, the company could face millions in damages to ValueLicensing.

But the financial risk doesnt end there. Microsoft is also tied up in a separate, similar class-action suit alleging abuse of market dominance and anti-competitive licensing practicesexposure that could reach into the billions.

For a company long accustomed to accusations of restrictive contracts and inflated pricing, the latest rulings add to a familiar pattern of legal headaches. Yet with Microsofts valuation supercharged by the AI boom, the litigation may amount to little more than a costly distraction for the tech giant.


Read More ...


Consumer News: UK ruling that says Windows and Office licenses can be resold
Fri, 14 Nov 2025 20:07:07 +0000

Microsoft says it will appeal the ruling, which strikes at the heart of its business model

By James R. Hood of ConsumerAffairs
November 14, 2025

UK tribunal says Microsoft licenses can be legally resold
Ruling rejects Microsofts copyright claim; company plans to appeal
Decision clears path for resellers 270M damages case to proceed


Microsoft says it will challenge a decision by the UK Competition Appeal Tribunal (CAT) that strikes at the heart of its long-standing restrictions on reselling software licenses. The tribunal ruled that perpetual licenses for products such as Windows and Microsoft Office can legally be resoldrejecting Microsofts argument that such activity infringes its copyright.

The case dates back to 2021, when UK reseller ValueLicensing sued Microsoft over contractual terms that barred customers from reselling previously issued licenses. The reseller argued that these restrictions violated the principles of the European Software Directive and had cost the company millions in lost revenue.

Microsoft initially fought the claim on contractual grounds, but later advanced a copyright infringement theory. Because Office programs include interface elements such as icons and graphics, the company argued they should be treated as original artistic works, making license resale a copyright violation.

Judges dismissed that argument, saying the presence of such graphics does not convert software licenses into copyrighted creative works that restrict resale. Customers holding perpetual licenses are free to resell them, the tribunal saidechoing a decade-old precedent set in the UKs UsedSoft case.

The ruling could make it easier and cheaper for UK consumers and businesses to obtain Windows 11 or Office through the secondary market if it holds up on appeal.

ValueLicensing says decision validates its business

ValueLicensing has always believed it was running a legitimate business underpinned by the principles of the European Software Directive and the UsedSoft judgment at the ECJ, the companys managing director said following the ruling. This judgment confirms these principles, which legitimately allowed ValueLicensing to save its customers money on used Microsoft software.

The company said it now plans to refocus on the core of its lawsuit, which seeks damages for what it alleges were unlawful restrictions that hampered its business.

Case moves to damages phase and more litigation awaits

With the copyright argument dismissed, Microsoft will need a new defense as the lawsuit proceeds. If it ultimately loses, the company could face millions in damages to ValueLicensing.

But the financial risk doesnt end there. Microsoft is also tied up in a separate, similar class-action suit alleging abuse of market dominance and anti-competitive licensing practicesexposure that could reach into the billions.

For a company long accustomed to accusations of restrictive contracts and inflated pricing, the latest rulings add to a familiar pattern of legal headaches. Yet with Microsofts valuation supercharged by the AI boom, the litigation may amount to little more than a costly distraction for the tech giant.


Read More ...


Consumer News: Why fake cameras and unlocked doors aren’t protecting your home
Fri, 14 Nov 2025 20:07:07 +0000

New ADT insights reveal how common shortcuts leave families more vulnerable than we think

By Kristen Dalli of ConsumerAffairs
November 14, 2025

  • Many common home-security habits like relying on fake cameras or leaving doors unlocked offer comfort, not real protection.

  • New ADT data shows 72% of people who use these shortcuts admit theyre only occasionally effective at preventing theft or break-ins.

  • Experts say upgrading to real, connected security devices with professional monitoring is the best way to keep your home truly safe.

When it comes to protecting our homes, many of us lean on habits that feel smart but dont actually keep us safer.

Maybe youve stuck a fake camera above the garage, rely on a Protected by sign from a hardware store, or assume nothing bad will happen if you leave the front door unlocked just this once.

Outdated methods of home protection

According to new ADT data, these shortcuts may be doing more harm than good.

The numbers are eye-opening: 38% of Americans use decoy security items, and another 38% admit they regularly or occasionally leave their front door unlocked. Even more striking, 72% of people who depend on these habits say theyre only sometimes effective at preventing break-ins or theft.

ConsumerAffairs interviewed Jimmy Lin, Vice President of Product Management at ADT to learn more about these behaviors and how consumers can actually stay safe.

Criminals know whats fake

According to Lin, these methods are increasingly less effective as criminals learn the common decoys and safe-ish security habits.

They can often spot a fake camera or notice when a sign doesnt match the equipment on the house which can identify your house as an even bigger target, he said. And with the false sense of security they provide, homeowners can neglect important measures like locking doors and windows, leaving them at risk.

Lin explained that homeowners are ultimately the ones at risk when they opt for these types of safety measures.

The biggest risk with using safe-ish practices is thinking you're protected when you're not, Lin said. It can lead people to let their guard down, delay real action, or ignore signs of vulnerability. Our research found that 72% of people who rely on these kinds of habits admit theyre only occasionally effective, proving its not worth the risk.

Prioritize safety

Homeowners are encouraged to adopt real, trusted security measures to ensure safety in their homes.

To be truly safe, replace decoys with real, connected devices from a trusted security brand, Lin said. Complete with indoor and outdoor security cameras, door and window sensors, security alarms, and motion sensors, a full security system especially one with 24/7 professional monitoring is the best way to keep you and your home safe at all times.

Security systems also allow you to have alerts whether its for motion detection, package delivery, or an open door, so you know whats happening in real time."


Read More ...


Related Bing News Results
Consumer Spending Update: Economic Confidence Declines Again in November
Fri, 14 Nov 2025 09:11:00 GMT
Economic confidence decreased to 98.6 in this month’s Rasmussen Reports Economic Index, more than seven points lower than October.

Consumer Reports |Experts warn against daily use of protein supplements
Mon, 20 Oct 2025 22:57:00 GMT
Protein powders and shakes are more popular than ever, often touted as workout fuel or even meal replacements. But a new Consumer Reports investigation reveals a hidden risk: some of these supplements ...

Your Daily Protein Shake Might Be Exposing You to Lead, Consumer Reports Finds
Tue, 14 Oct 2025 03:10:00 GMT
Plant-based powders, particularly those made with pea protein, were found to have the highest lead levels — and only a handful of brands were deemed safe for regular use in the nonprofit’s analysis. A ...

Consumer Reports: Scams to be aware of while shopping online
Tue, 07 Oct 2025 05:15:00 GMT
THERE ARE NO DELAYS ON THE EVERETT RIGHT NOW. TOMORROW STARTS AMAZON’S PRIME. BIG DEAL DAYS. PRIME MEMBERS CAN FIND BIG DISCOUNTS ONLINE, BUT IT CAN ALSO OPEN THE DOOR FOR POTENTIAL SCAMS. JOINING US ...

Consumer Reports breaks down sleep supplements available on market
Fri, 12 Sep 2025 20:26:00 GMT
SUPPLEMENTS COULD BE THE ANSWER. YOU’VE BEEN STARING AT THE CEILING FOR WHAT FEELS LIKE HOURS, WONDERING WHY SLEEP IS PLAYING HARD TO GET. IF YOU’RE CONSISTENTLY LOSING SLEEP, STUDIES HAVE SHOWN IT ...


Blow Us A Whistle


Related Product Search/Búsqueda de productos relacionados

Amazon Logo