Consumer News: Pending home sales dropped by 5.5% in December

But not every state will follow the same rules, creating confusion

By Mark Huffman of ConsumerAffairs

• New state-level restrictions on what SNAP benefits can buy are set to begin in 2026, with some states banning items like soda, candy, energy drinks, and other unhealthy foods.
• Expanded work requirements and funding shifts from the federal government to states are expected to reduce overall participation and increase administrative burdens, with many grocery retailers uncertain how these changes will affect demand and compliance.
• Retailers and supply chains are scrambling to update point-of-sale and EBT systems, train staff, and adjust inventories as confusion grows over implementation timelines and product eligibility rules.

Major changes to the Supplemental Nutrition Assistance Program (SNAP) set to take effect in 2026 are stirring confusion across the grocery industry, as both retailers and benefit recipients prepare for a patchwork of new rules that could reshape how millions of Americans shop for food.

Beginning next year, at least a dozen states have received permission from the U.S. Department of Agriculture to implement waivers that restrict the purchase of certain foods and beverages with SNAP benefits. Items such as sugary drinks, candy, energy drinks, and other products deemed non-nutritious are being excluded from eligibility a departure from long-standing SNAP policy that allowed recipients to use their Electronic Benefit Transfer (EBT) cards on essentially all food items not explicitly prohibited.

The states lists of banned items differ, and implementation dates vary, leading to substantial uncertainty. For example, Floridas restrictions are scheduled to begin as early as January 1, 2026, while Texas, Indiana, and others have staggered later start dates.

Potential confusion

Critics including food retailers and consumer advocates warn that a product accepted in one store might be declined just a few miles away, depending on state rules and where the scanner is located.

Retailers are particularly vocal about the operational hurdles. Grocery chains and independent markets must update point-of-sale software to recognize state-specific SNAP restrictions, retrain cashiers, and revise inventory plans to avoid repeated declines at checkout.

Its just a classic government operation where theyve thrown this out there, and well-meaning though they may be, its caused mass confusion, and its making some retailers question whether theyre going to stay with the program or not, Joe Lackey, president of the Indiana Grocery and Convenience Store Association, told Politico.

Work requirements

Complicating matters further are broader reforms tied to the so-called One Big Beautiful Bill, passed in 2025, which expands work requirements for SNAP recipients and shifts a greater share of administrative costs to state governments.

Advocates for the grocery industry fear these changes could shrink the pool of SNAP shoppers over time, particularly among able-bodied adults now required to complete 80 hours of work or training per month to remain eligible a significant expansion of previous work-related mandates.

Industry groups say the combined effect of new eligibility standards, nutritional restrictions, and state-by-state variation could depress sales in categories traditionally buoyed by SNAP purchases, such as snacks and beverages, and complicate planning for manufacturers and distributors.

Meanwhile, independent grocers that rely heavily on SNAP dollars to drive traffic in low-income communities worry they may see declines in customer loyalty if benefits are harder to use or if shoppers switch to stores in neighboring states with looser rules.

Advocates for the policy changes argue that steering SNAP dollars toward more nutritious foods could improve public health outcomes and reduce long-term healthcare costs. But until uniform guidance and robust technology systems are in place nationwide, retailers and families alike are bracing for a bumpy transition that could reverberate throughout the grocery supply chain in 2026 and beyond.

A Zillow report shows nearly 70% of buyers fail to compare rates

By Mark Huffman of ConsumerAffairs

• Nearly sevenin 10 mortgage shoppers submit only one application.

• A buyer can save $1,100 a year by reducing their mortgage rate 50 basis points when they purchase a typical U.S. home.

• A savings of this size would have made 22,000 more homes on the market affordable for a median-income U.S. household.

If youre buying a house, you look at more than one home before making a decision, right? When it comes to selecting a mortgage, it also pays to consider more than one financing offer, but a new report from Zillow found most buyers dont.

Nearly seven in 10 home buyers apply with just one mortgage lender, according to Zillows Consumer Housing Trends Report. That shortcut can be expensive, potentially adding tens of thousands of dollars to the cost of a home over the life of a loan.

Mortgage rates vary more than many buyers realize. Even a difference of half a percentage point can significantly change a monthly payment and a buyers long-term financial picture.

On a typical U.S. home priced around $360,000, a buyer with a 6.24% 30-year fixed mortgage (the November average) would pay about $2,345 a month. At 5.74%, a rate commonly seen by shoppers who compare multiple lenders, that payment drops to $2,253.

Thats roughly $1,100 a year in savings money that stays in the buyers pocket instead of going to interest.

An increase in affordability

In fact, Zillow estimates that those savings would have made 22,000 more homes nationwide affordable to a median-income household in November alone.

Rate shopping matters everywhere, but it can be a game changer in higher-cost markets.

• In San Jose, a lower rate could save a buyer about $4,750 a year.

• Buyers in six other major metros could save more than $2,000 annually.

• In Dallas, rate shopping would have brought more than 1,200 additional listings within reach of a typical buyers budget the most of any metro in the country.

For buyers struggling with affordability, that difference can mean the difference between settling and finding the right home.

Why rates vary so much

Many shoppers assume mortgage rates are essentially the same everywhere. Theyre not.

Lenders weigh credit scores, income, loan types, and market conditions differently. Past research shows just how wide the gap can be:

• A Zillow analysis found spreads of 90 to 130 basis points between the best and worst offers for similar borrowers.

• A more recent Freddie Mac study found rates can shift 50 basis points in either direction depending on the lender.

In other words, the same buyer can receive very different offers simply by asking.

While a lower interest rate usually means a lower monthly payment, experts caution buyers to look beyond the headline number. Loans with lower rates may come with:

• Higher closing costs

• Larger down payment requirements

• Other fees that offset the savings

The key is to compare the entire loan package, not just the interest rate.

The chain is testing a protein cup in select markets

By Mark Huffman of ConsumerAffairs

• Chipotle is testing a new high-protein meat cup designed for snacking, fitness-focused consumers, and fans who want extra protein without ordering a full meal.

• The product reflects growing demand for convenient, portable protein amid booming interest in high-protein diets and active lifestyles.

• If successful, the meat cup could signal a broader shift in how fast-casual chains compete with grocery and convenience-store snacks.

Protein is one of the food trends that began to get traction in 2025 and Chipotle Mexican Grill hopes to ride it into 2026. The restaurant chain is stepping outside the burrito bowl with a new offering aimed squarely at protein-hungry consumers: a high-protein meat cup that can be eaten on its own or added to an existing meal.

The new item, currently being introduced in select markets, features a single serving of Chipotles signature meats such as grilled chicken, steak, or barbacoa packaged in a small cup. The company said the product is designed to provide a simple, protein-forward option for customers who want something lighter than a full entre or an easy way to boost protein intake.

Driven by fitness trends

Consumer interest in protein-rich foods has surged in recent years, driven by fitness trends, weight-management goals, and a growing number of shoppers following low-carb or high-protein diets. From protein bars and shakes to meat snacks and egg bites, the category has become one of the fastest-growing segments in food retail.

Chipotles move brings that trend into the fast-casual restaurant space. Unlike traditional sides such as chips or rice, the meat cup puts protein front and center with no tortillas, beans, or fillers. For some consumers, that could make it appealing as a mid-afternoon snack, a post-workout bite, or a customizable add-on to salads and bowls.

From a nutritional standpoint, a single serving of Chipotles meats can contain roughly 20 grams or more of protein, depending on the option. That places the meat cup in direct competition with packaged protein snacks found in grocery and convenience stores many of which come with higher sodium, preservatives, or unfamiliar ingredients.

For years, guests have used Chipotles customizable offerings to build high protein and fiber-filled meals on their own, Chris Brandt, Chipotles president and chief brand officer, said in a release.

Ingredient transparency

Chipotle has long marketed itself as a brand focused on ingredient transparency, and the meat cup allows the company to extend that message into snacking territory. For loyal customers, it may feel like a more real food alternative to jerky sticks or processed bars.

The new product also has operational advantages. Because it uses ingredients already prepared in-store, it doesnt require major changes to kitchen workflows. That makes it easier to test quickly and scale if demand proves strong.

Still, consumer response will likely hinge on pricing and portion size. Shoppers accustomed to value menus may balk if the meat cup feels expensive for what is essentially a side of protein. Chipotle has not yet announced nationwide pricing or a timeline for a broader rollout.

Holiday returns used to be annoying. In 2025, they can be expensive

• Free returns arent always free anymore: lots of retailers now deduct mail-in return fees, so your best move is in-store returns

• Fraud detection is getting smarter: retailers are using AI + image checks to flag sketchy returns, so make a quick paper trail to protect yourself

• Deadlines can be sneaky (especially electronics): holiday windows look generous, but Apple items, activatable devices, phones, and certain electronics often have shorter return periods

The National Retail Federation says consumers are expected to return a whopping $849.9 billion worth of merchandise in 2025. With numbers like that, theres a good chance youll be standing in a returns line somewhere in the next couple weeks.

With that said, I want you to be aware that your post-Christmas return this year just might look a little different. Stores are tossing in mail-in return fees, using AI to look for return fraud, and making some return exceptions that are often buried on their website.

Heres your playbook to keep your returns smooth, fast, and as close to a full refund as possible.

Change #1: Free returns often depends on how you return

How you choose to return something you bought onlinecan easily shrink your refund.

Many retailers, including Macys ($9.99), JCPenney ($8), J.Crew ($7.50), and Nordstrom Rack ($9.95) are now charging you to send back packages via the mail.

Smart workaround: when you see a mail-in fee, always try to switch to afree option.

• Return in-store (even if you bought it online). In-store returns arealmost always allowed and they're typicallyfree.
• Use a retailers label-free / box-free drop-off option, if available.
• If the retailer offers multiple return methods at checkout, be sure to choose the one that wont cost you part of your refund.

Pro tip: If you bought something early and its wrong/broken/missing pieces, returning before December 25th is about the smartest thing you can do as youll avoid the post-Christmas returns blitz.

Change #2: stores are upping their fraud detection game

Retailers have a return problem. Theyre fighting hard against fraudulent returns and decoy returns (when someone sends back the wrong item or an empty box), and the tools they use to fight this are getting very sophisticated.

Specifically, Reuters reports that UPS-owned Happy Returns is testing an AI tool called Return Vision that flags suspicious returns by comparing returned items to purchase images and other signals theyre keeping close to the vest.

This doesnt mean normal shoppers are going to be getting in trouble. But it does meanyou should consider a few things to keep your returns as drama-free as possible.

Build a 20-second paper trail:

• Always snap 2 photos of your return: one of the items condition, and one of the actual product in the box (or on the returns counter).
• Be sure to keep the drop-off receipt or confirmation email.
• Use the same email/account used to purchase when starting the return to avoid any confusion.

A small amount of work ahead of time is going to help you immensely if you have any issues.

Make smart Amazon returns...they're watching

I had an Amazon rep tell me recently that they're keeping a closer eye on your returns this holiday.

Specifically, be warned that they're tracking returns where you tell them the reason for the return is Amazon's fault. This includes selecting these options: inaccurate website description, product damaged, wrong item sent, and didn't approve purchase.

Many shoppers are falsely using these options as their default reasons for the return in order to not get hit by a return shipping fee. Amazon is taking notice and if you use theseexcuses too often, you could get your account flagged.

Also, it's safe to assume they're using AI tools to help them determine those who fraudulentlyselect these return reasons.

To avoid potentially getting your account flagged, always look for the free returnoptions atWhole Foods, Staples, Kohl's, UPS Store, and even at many Amazon Hub lockers. By selecting one of these options,itdoesn't matter who's at fault, your return is typicallyfree.

Know the return deadlines that matter the most

Many stores have an extended holiday returnwindowthat gives gift receivers until mid to late January to make their return.

But there are a few exceptions to this that you need to be aware of this year so you dont get stuck with something you dont want.

• Target: For their holiday returns window, electronics and entertainment items (excluding Apple/Beats) purchased Nov. 1Dec. 24, 2025 have returns starting Dec. 26 and must be returned by Jan. 24, 2026. ButApple/Beats and prepaid/unlocked phones must be returned by Jan. 8, 2026.
• Amazon: Most items purchased Nov. 1Dec. 31, 2025 can be returned through Jan. 31, 2026. ButApple-branded products have a shorter window, through Jan. 15, 2026.
• Walmart: Most items purchased Oct. 1Dec. 31, 2025 are returnable until Jan. 31, 2026. But there are exceptions: major appliances (2 days), wireless phones (14 days), and consumer electronics (30 days).
• Best Buy: Their policy gives shoppers through Jan. 15, 2026 for most returns. But holiday dcor only gets 15 days from date of purchase, and any device they consider activatable only gets 14 days.
• Apple Store: Anything bought between Nov. 12-Dec. 25, 2025 is returnable through Jan. 8, 2026. Exceptall carrier-financed iPhones with both T-Mobile andVerizon, those fall under Apples standard 14-day return policy.

Pro tip: If it plugs in, pairs with your phone, or has an Apple logo anywhere on it, always check the return deadline first. These products usually come with a return window thats worse than the stores regular return policy.

Total savings for seniors may hit $15 billion

• Out-of-pocket costs for the first 10 Medicare-negotiated prescription drugs will fall by more than 50% on average starting Jan. 1, 2026

• Nearly 9 million Medicare seniors use the drugs, which treat conditions such as diabetes, heart disease, cancer and autoimmune disorders

• Total savings for Medicare Part D enrollees are expected to reach $1.5 billion in 2026, according to federal estimates

Out-of-pocket costs for some of the most commonly used prescription drugs among Medicare seniors are set to fall dramatically in 2026, according to a new report released Tuesday by AARP.

The analysis finds that people enrolled in stand-alone Medicare Part D plans will see their out-of-pocket costs for the first 10 Medicare-negotiated drugs drop by an average of more than 50% when negotiated prices take effect on Jan. 1, 2026. The medications are used by nearly 9 million Medicare beneficiaries and are prescribed to treat serious and chronic conditions, including diabetes, heart disease, autoimmune disorders and cancer.

The price reductions stem from Medicares new drug price negotiation authority, created under the 2022 prescription drug law that AARP strongly supported. The program allows Medicare to negotiate prices directly with drug manufacturers for select high-cost medications, a shift that advocates say is long overdue.

Major savings for seniors

AARP officials say the savings will make a meaningful difference for older Americans who have struggled with rising drug prices and difficult choices between medication and other basic needs.

Medicare prescription drug negotiation is on track to deliver billions in savings for Americas seniors starting in January, making lifesaving medication more affordable, said Nancy LeaMond, AARPs executive vice president and chief advocacy and engagement officer. But beware: big drug companies are spending millions to delay negotiation and keep prices sky highwhile lining their own pockets.

LeaMond said AARP will continue to oppose efforts to weaken or delay the negotiation program, emphasizing the organizations role as an advocate for older Americans and their families.

According to the Centers for Medicare & Medicaid Services, the negotiated prices are expected to save Medicare Part D enrollees about $1.5 billion in out-of-pocket costs in 2026 alone.

Improved access and coverage

The AARP report analyzed stand-alone Part D plan data from five states with high Medicare enrollment and found that lower negotiated prices are translating into measurable, real-world savings.

Among the key findings:

• Seven of the 10 negotiated drugs are expected to cost enrollees less than $100 per month in 2026

• All stand-alone Part D plans reviewed in the study will cover all 10 drugs next year, an increase compared with current coverage levels

Leigh Purvis, AARPs prescription drug policy principal and the reports author, said the changes could improve access for seniors who previously struggled to afford these medications.

Our report shows that Medicare beneficiaries should see substantially lower monthly costs for these medicines in 2026, Purvis said. This will improve access for seniors who were previously facing high out-of-pocket costs and confirms that Medicare drug price negotiation is providing real benefits for people in the Medicare program.

Industry opposition continues

While consumer advocates have praised the negotiation program, pharmaceutical companies have mounted legal challenges and lobbying efforts aimed at delaying or blocking its implementation. Drugmakers argue the policy could harm innovation, a claim AARP and other advocates dispute.

Supporters counter that high drug prices have already limited access for many patients and that negotiated pricing helps ensure Medicare beneficiaries can obtain needed treatments without financial hardship.

What comes next

The negotiated prices for the first 10 drugs are scheduled to take effect at the start of 2026, with additional medications expected to be added to the program in future years.

The full AARP report is available online, along with additional information about the organizations efforts to lower prescription drug prices and expand affordability for older Americans.