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New technology allows continued filing by phone, with enhanced fraud detection

By Mark Huffman Consumer News: New Social Security claims rules took effect today of ConsumerAffairs
April 14, 2025

Key Takeaways

  • Starting April 14, 2025, Social Security claimants can complete all claim types via telephone, backed by new fraud detection technology.

  • The Social Security Administration (SSA) is implementing tools that flag suspicious activity and require in-person verification if needed.

  • The initiative enhances accessibility while strengthening identity security, aligning with broader efforts to protect Social Security and increase benefits access.

Social Securitys new anti-fraud measures have taken effect after last-minute tweaking to overcome some objections by senior advocates. The new measures are designed to prevent scammer from filing false claims, using a stolen Social Security number.

The initiative still allows people to complete all types of Social Security claims over the phone, an effort the Social Security Administration said balances modern convenience with improved security protocols.

At the heart of the modernization is a new fraud detection system that uses pattern recognition and anomaly analysis to identify suspicious activity during telephone claims. If the system detects irregularities in a claim, the individual will be required to verify their identity in person before the claim can proceed.

The agency said this requirement is necessary to protect the integrity of the program while keeping services accessible to individuals who may not be able to file online or in person initially.

'Enhanced security and accessibility'

We are modernizing how we serve the publicenhancing both security and accessibility, Leland Dudek, acting commissioner of Social Security, said in a statement. These updates improve our ability to detect and prevent fraud while providing more flexible options for people to access their benefits.

SSA emphasized that identity verification for in-person claims will continue as usual, ensuring a consistent baseline of security across all application channels.

To prepare for an anticipated surge in telephone claim submissions following the policy change, SSA said it is ramping up its service infrastructure. The agency recently invested $16.5 million to modernize its nationwide telephone systems. Additional support staff and resources are being mobilized to handle increased call volumes starting on April 14.

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Posted: 2025-04-14 13:26:44

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Consumer News: LaGuardia Airport closed after deadly Air Canada plane collision
Mon, 23 Mar 2026 13:07:07 +0000

Two pilots were killed when the plane collided with a fire truck

By Mark Huffman of ConsumerAffairs
March 23, 2026
  • LaGuardia Airport shut down Monday after an Air Canada regional jet collided with a ground vehicle on the runway.

  • The crash killed both pilots and injured dozens of passengers and emergency personnel.

  • Federal investigators are now examining how the collision occurred during a routine landing.


New York's LaGuardia Airport was closed for several hours Monday morning after a fatal overnight collision between an Air Canada regional jet and an airport emergency vehicle, an incident that killed two pilots and injured dozens of others.

The crash occurred shortly before midnight Sunday as the Air Canada Express flight, arriving from Montreal, landed on Runway 4 and struck a Port Authority firefighting vehicle that had entered the runway.

Authorities confirmed that the pilot and co-pilot were killed in the impact, while at least 40 passengers and crew members were taken to hospitals with injuries, many of which were not life-threatening. Two emergency responders in the vehicle were also hurt but are reported to be in stable condition.

The aircraft, a Bombardier CRJ-900 operated by Jazz Aviation on behalf of Air Canada, was carrying 72 passengers and four crew members at the time of the collision.

Airport closed for several hours

The Federal Aviation Administration issued a ground stop at LaGuardia early Monday, halting all arrivals and departures as investigators secured the scene. Airport officials said operations would remain suspended until at least mid-afternoon, with dozens of flights diverted to nearby airports including JFK and Newark.

Preliminary information suggests the crash happened as the plane was slowing on the runway when the emergency vehicle attempted to cross. Air traffic control audio indicates controllers tried to stop the vehicle moments before impact.

The National Transportation Safety Board has launched an investigation into the cause of the collision, focusing on runway coordination and communication between ground crews and air traffic control. Officials cautioned that the inquiry is in its early stages.

The incident marks one of the most serious accidents at LaGuardia in recent years and is expected to renew scrutiny of runway safety procedures at major U.S. airports.


Read More ...


Consumer News: TSA staffing shortages continue to create long lines at airports
Mon, 23 Mar 2026 13:07:07 +0000

President Trump is deploying ICE agents to help

By Mark Huffman of ConsumerAffairs
March 23, 2026
  • TSA staffing levels remain uneven across major U.S. airports, contributing to longer and less predictable security wait times

  • Peak travel periodsespecially mornings, holidays, and spring/summer travel surgesare seeing the most strain

  • Travelers can reduce delays by planning ahead, using expedited screening programs, and timing their airport arrival strategically


The ongoing partial government shutdown is creating long lines at airport security checkpoints. During a shutdown, TSA officers are considered essential, meaning they must continue working even when funding lapses. However, they do not receive paychecks until funding is restored.

That is a major reason for the long, slow-moving lines. Many TSA employees have now missed multiple paychecks. That financial strain may be forcing some to seek other work or leave entirely. Over the weekend, President Trump directed ICE agents, who are being paid, to assist TSA agents at airports around the country.

But the government shutdown is not the only reason for the logjam. Another complicating factor is the rebound in passenger volumes to pre-pandemic levels. TSA staffing has struggled to keep pace in certain regions, creating bottlenecks that can add significant timeand stressto the airport experience.

According to industry analysts and airport officials, the issue isnt a nationwide shortage so much as an uneven distribution of personnel. Major hubs such as Atlanta, Denver, Orlando, and Las Vegas have reported periodic staffing gaps during peak hours, while smaller airports often face tighter staffing margins overall.

While TSA has stepped up its hiring efforts, it can be hard to attract employees if they arent told when theyll start getting paid.

Why lines are getting longer

Several factors are contributing to extended wait times:

  • Surging passenger traffic: Leisure travel remains strong, and business travel continues to rebound.

  • Peak-hour congestion: Flights tend to cluster in early morning and late afternoon windows.

  • Training and turnover: New hires require time to become fully efficient, and turnover remains a challenge in some locations.

  • Increased screening complexity: Electronics, carry-on volume, and security protocols can slow throughput.

Although TSA has emphasized that it meets national staffing targets, localized shortages can still cause delaysespecially when unexpected absences or equipment issues arise.

What travelers can do to avoid delays

While travelers cant control staffing levels, they can take steps to minimize the impact of long lines:

1. Arrive earlier
Standard advicearriving two hours before domestic flights and three hours before internationalstill applies. During peak seasons or at busy airports, adding an extra 3060 minutes can provide a buffer.

2. Enroll in TSA PreCheck or CLEAR
Expedited screening programs can dramatically reduce wait times. TSA PreCheck allows travelers to keep shoes and laptops in place, while CLEAR uses biometric verification to skip ID lines entirely at participating airports.

3. Check wait times before leaving for the airport
Many airports and airlines now provide real-time or estimated security wait times through apps and websites. These tools can help you adjust your arrival time.

4. Travel at off-peak times when possible
Midday and late evening flights often have shorter lines than early morning departures. Flexibility in scheduling can make a noticeable difference.

5. Pack smart
Avoid packing prohibited items and keep liquids and electronics easily accessible. A well-organized carry-on can speed up your time at the checkpoint.

6. Use alternative checkpoints
Larger airports may have multiple security checkpoints, some of which are less crowded. Airport staff or apps can help direct you to shorter lines.

Looking Ahead

TSA continues to hire and deploy additional officers, particularly ahead of busy travel seasons. However, experts say travelers should expect variability in wait times to persist, especially at high-volume airports and even after the partial shutdown ends.


Read More ...


Consumer News: Rising energy costs are making grocery shopping more expensive
Mon, 23 Mar 2026 13:07:07 +0000

The cost of producing, transporting, and storing food is closely tied to energy

By Mark Huffman of ConsumerAffairs
March 23, 2026
  • Rising energy costs are pushing up prices across the food supply chain, from farming to grocery shelves

  • Energy-intensive foods like meat, dairy, and processed goods are seeing the sharpest increases

  • Consumers may continue to feel the impact through higher grocery bills and reduced product availability


The war against Iran has essentially slowed Mideast oil exports to a crawl, sending gas prices in the U.S. soaring. That has not only made filling your tank more expensive, its beginning to make a trip to the supermarket more expensive.

Analysts say the cost of producing, transporting, and storing food is closely tied to energy, meaning higher fuel and electricity prices are now translating into more expensive meals for households. If high energy prices persist, consumers may feel more pain at the checkout counter in the weeks to come.

At the farm level, energy is a critical input. Diesel powers tractors and harvesting equipment, while natural gas is a key ingredient in fertilizer production. As those costs climb, farmers face higher operating expenses, which are often passed along the supply chain.

Patrick DeHaan, head of Petroleum analysis at GasBuddy, notes that diesel prices are rising faster than gasoline, putting pressure on companies that produce and transport food products. DeHaan reports the four-week increase in diesel prices is $1.44 a gallon, the largest ever.

Prices arent at record highs- but the speed of this surge is, DeHaan wrote in a post on X.

Meat and daily use a lot of energy

The effects are especially pronounced in energy-intensive food categories. Meat and dairy products require significant resources, including feed production, refrigeration, and transportation. Livestock operations also rely heavily on climate-controlled environments, further increasing electricity demand. As a result, these items are among the first to see price hikes.

Processed foods are also vulnerable. Manufacturing plants consume large amounts of energy for cooking, packaging, and preservation. Additionally, the cost of packaging materialsmany of which are petroleum-basedhas risen alongside energy prices. This combination is pushing up the price of everything from frozen dinners to snack foods.

Transportation adds another layer of pressure. Food often travels long distances before reaching consumers, and higher fuel costs make shipping more expensive. This is particularly impactful for fresh produce, which must be moved quickly and kept refrigerated throughout transit.

Higher costs for grocery stores

Retailers, meanwhile, are facing their own energy challenges. Grocery stores are among the most energy-intensive retail spaces due to refrigeration, lighting, and climate control. As utility bills rise, some of those costs are being reflected in shelf prices.

For consumers, the result is a steady increase in grocery bills. While some staples like grains may be less immediately affected, experts warn that prolonged high energy costs could eventually push up prices across nearly all categories.

There may also be indirect effects. Higher food prices can shift consumer behavior, leading shoppers to opt for cheaper alternatives or reduce discretionary purchases. In turn, this can reshape demand patterns and influence what products remain widely available.

Consumers have a lot riding on the future of energy prices. If they remain elevated, food inflation could persist, adding pressure to household budgets already strained by broader economic challenges. For now, the connection between energy and food costs is becoming increasingly clearand difficult for consumers to ignore.


Read More ...


Consumer News: Inflation fatigue is real: How to actually fight back (and save money right now)
Sun, 22 Mar 2026 07:07:06 +0000

The no-burnout strategy for cutting costs today

By Kyle James of ConsumerAffairs
March 20, 2026
  • Make smart trade-offs instead of cutting everything, so saving money feels sustainable and not miserable.

  • Stop overpaying out of habit by switching stores, choosing cheaper substitutes, and timing purchases better.

  • Build a simple inflation defense system by avoiding fake deals, checking resale first, and buying during sale cycles.


After years of rising prices, shoppers arent just adjustingtheyre worn down.

Its not just inflation anymore. Tariffs, supply chain issues, and ongoing economic uncertainty have created what experts are calling a perma-crisis for consumers.

People are eating out less. Buying fewer clothes. Switching to cheaper brands. Thrifting more. Delaying purchases. Splurging in weird places while cutting back in others.

If that sounds familiar, youre not alone. But heres the thing most coverage misses: you can actually use these shifts to your advantage.

Below is a practical, real-world playbook to help you navigate this new normal without feeling like youre constantly cutting back.

1. Start thinking in 'trade-offs,'not just budgets

One of the biggest changes right now is how people are reallocating money, not just cutting their spending.

Instead of trying to slash everything, consider making more intentional swaps.

Heres what that could look like:

  • Eating out less freeing up money for higher-quality groceries
  • Buying store brands keeping favorite splurges (like coffee or skincare)
  • Skipping impulse buys saving for experiences

Why it works: Trying to cut everything at once leads to a quick burnout for most of us. If you take the trade-off approach, it feels much more sustainable.

Pro tip: Try creating a simple rule something like,Upgrade one thing, downgrade two others. So maybe keep your favorite coffee, but switch to store-brand snacks and frozen meals.

2. Use the '5% rule'to decide when to walk away

Research shows most consumers tolerate about a 5% price increase. After that, behavior tends to change and consumers make different decisions.

You can use that as a decision tool.

Try asking yourself:

  • Did this item jump more than 510%?
  • Do I actually care about the brand?
  • Is there a cheaper substitute?

If the answer is yes to any of these, its time to pivot.

The products where this works best:

  • Pantry staples
  • Cleaning supplies
  • Over-the-counter meds
  • Basic clothing

Pro tip: Stop being loyal where it doesnt matter. Be extremely loyal to the five to 10 things you really love. Try to be completely flexible on everything else and youll notice a difference in your grocery bill.

3. Split your shopping across two to threestores (not one)

The one-store habit is quietly costing people hundreds per month.

Different stores now dominate different categories:

  • Warehouse clubs (Costco/Sams): Bulk staples, paper goods
  • Discount grocers (Aldi, WinCo): Basics, produce
  • Traditional grocery stores: Sales + coupons

The mistake some shoppers make is buying everything in one trip for convenience.The smarter play is to divide your list and shop at the store with most consistent deal.

Example:

  • Costco Toilet paper, coffee, meat
  • Aldi Produce, dairy
  • Kroger/Safeway Sale/coupon items only

Pro tip: You dont necessarily have to make three full trips. Instead, do one main trip + one quick fill-in stop. Adopting this new routine alone can cut 1525% off your grocery bill.

4. Embrace 'good enough'instead of 'best'

This is one of the biggest mindset shifts happening right now.

Consumers are trading down and choosing good enough options that deliver 8090% of the value for a lot less money.

Here are the categories where good enough wins:

  • Store-brand groceries
  • Generic medications
  • Basic clothing
  • Household supplies

Where it doesnt:

  • Shoes (comfort matters)
  • Tools (durability matters)
  • Tech you rely on daily

Pro tip: Get in the habit of running this quick mental test: Will I notice the difference in 30 days? If not, go cheaper.

5. Thrift, resale, and 'secondhand first'mindset

Almost two in five shoppers are now buying secondhand clothing, and that number continues to grow.

But thrift stores and Goodwill are not just about clothes anymore.

Also check them for other items like:

  • Furniture
  • Kids' items
  • Electronics
  • Sporting goods
  • Outdoor gear

Tariffs and supply chain issues are hitting new goods harder than used ones.

Pro tip: Before buying anything over $50, do a quick resale check (Facebook Marketplace, eBay, OfferUp). Youll often find it 3070% cheaper.

6. Watch for 'false savings' traps

This is where retailers still win, as sometime a deal or sale isnt necessarily the best thing for your wallet.

Even the smartest shoppers can get caught by:

  • Bulk items that can go badbefore you use them.
  • Deals on things you didnt necessarily plan to buy.
  • Name brands that feel like a deal but really arent when you compare to store brands.

The key is to always check the unit price and compare it to all your options. Also, ask yourself, Would I buy this at full price? If not, skip it.

7. Build a simple 'inflation defense system'

You dont need to overhaul your life, but rather just build a few good habits.

Your new baseline to consider and adopt:

  • Buy during sale cycles (not when you run out)
  • Split shopping across stores
  • Trade down where it doesnt matter
  • Keep an eye out for fake savings
  • Check resale/thrift stores first

Thats it. Do those five things consistently, and youll quietly outperform most other shoppers.


Read More ...


Consumer News: Inflation fatigue is real: How to actually fight back (and save money right now)
Sat, 21 Mar 2026 01:07:06 +0000

The no-burnout strategy for cutting costs today

By Kyle James of ConsumerAffairs
March 20, 2026
  • Make smart trade-offs instead of cutting everything, so saving money feels sustainable and not miserable.

  • Stop overpaying out of habit by switching stores, choosing cheaper substitutes, and timing purchases better.

  • Build a simple inflation defense system by avoiding fake deals, checking resale first, and buying during sale cycles.


After years of rising prices, shoppers arent just adjustingtheyre worn down.

Its not just inflation anymore. Tariffs, supply chain issues, and ongoing economic uncertainty have created what experts are calling a perma-crisis for consumers.

People are eating out less. Buying fewer clothes. Switching to cheaper brands. Thrifting more. Delaying purchases. Splurging in weird places while cutting back in others.

If that sounds familiar, youre not alone. But heres the thing most coverage misses: you can actually use these shifts to your advantage.

Below is a practical, real-world playbook to help you navigate this new normal without feeling like youre constantly cutting back.

1. Start thinking in 'trade-offs,'not just budgets

One of the biggest changes right now is how people are reallocating money, not just cutting their spending.

Instead of trying to slash everything, consider making more intentional swaps.

Heres what that could look like:

  • Eating out less freeing up money for higher-quality groceries
  • Buying store brands keeping favorite splurges (like coffee or skincare)
  • Skipping impulse buys saving for experiences

Why it works: Trying to cut everything at once leads to a quick burnout for most of us. If you take the trade-off approach, it feels much more sustainable.

Pro tip: Try creating a simple rule something like,Upgrade one thing, downgrade two others. So maybe keep your favorite coffee, but switch to store-brand snacks and frozen meals.

2. Use the '5% rule'to decide when to walk away

Research shows most consumers tolerate about a 5% price increase. After that, behavior tends to change and consumers make different decisions.

You can use that as a decision tool.

Try asking yourself:

  • Did this item jump more than 510%?
  • Do I actually care about the brand?
  • Is there a cheaper substitute?

If the answer is yes to any of these, its time to pivot.

The products where this works best:

  • Pantry staples
  • Cleaning supplies
  • Over-the-counter meds
  • Basic clothing

Pro tip: Stop being loyal where it doesnt matter. Be extremely loyal to the five to 10 things you really love. Try to be completely flexible on everything else and youll notice a difference in your grocery bill.

3. Split your shopping across two to threestores (not one)

The one-store habit is quietly costing people hundreds per month.

Different stores now dominate different categories:

  • Warehouse clubs (Costco/Sams): Bulk staples, paper goods
  • Discount grocers (Aldi, WinCo): Basics, produce
  • Traditional grocery stores: Sales + coupons

The mistake some shoppers make is buying everything in one trip for convenience.The smarter play is to divide your list and shop at the store with most consistent deal.

Example:

  • Costco Toilet paper, coffee, meat
  • Aldi Produce, dairy
  • Kroger/Safeway Sale/coupon items only

Pro tip: You dont necessarily have to make three full trips. Instead, do one main trip + one quick fill-in stop. Adopting this new routine alone can cut 1525% off your grocery bill.

4. Embrace 'good enough'instead of 'best'

This is one of the biggest mindset shifts happening right now.

Consumers are trading down and choosing good enough options that deliver 8090% of the value for a lot less money.

Here are the categories where good enough wins:

  • Store-brand groceries
  • Generic medications
  • Basic clothing
  • Household supplies

Where it doesnt:

  • Shoes (comfort matters)
  • Tools (durability matters)
  • Tech you rely on daily

Pro tip: Get in the habit of running this quick mental test: Will I notice the difference in 30 days? If not, go cheaper.

5. Thrift, resale, and 'secondhand first'mindset

Almost two in five shoppers are now buying secondhand clothing, and that number continues to grow.

But thrift stores and Goodwill are not just about clothes anymore.

Also check them for other items like:

  • Furniture
  • Kids' items
  • Electronics
  • Sporting goods
  • Outdoor gear

Tariffs and supply chain issues are hitting new goods harder than used ones.

Pro tip: Before buying anything over $50, do a quick resale check (Facebook Marketplace, eBay, OfferUp). Youll often find it 3070% cheaper.

6. Watch for 'false savings' traps

This is where retailers still win, as sometime a deal or sale isnt necessarily the best thing for your wallet.

Even the smartest shoppers can get caught by:

  • Bulk items that can go badbefore you use them.
  • Deals on things you didnt necessarily plan to buy.
  • Name brands that feel like a deal but really arent when you compare to store brands.

The key is to always check the unit price and compare it to all your options. Also, ask yourself, Would I buy this at full price? If not, skip it.

7. Build a simple 'inflation defense system'

You dont need to overhaul your life, but rather just build a few good habits.

Your new baseline to consider and adopt:

  • Buy during sale cycles (not when you run out)
  • Split shopping across stores
  • Trade down where it doesnt matter
  • Keep an eye out for fake savings
  • Check resale/thrift stores first

Thats it. Do those five things consistently, and youll quietly outperform most other shoppers.


Read More ...


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