Conflict management: it’s not a matter of if you’ll have to deal with it as a business-owner but when. When you use these tips to help with conflict management in your salon, clients and artists alike will have better experiences. Attempt to address conflict as soon as possible and then form a plan for the future. Let’s dive deeper into each of these tips and how to execute them.
Address Conflict as Soon as Possible
When conflict arises between employees in your salon, addressing it as soon as possible is imperative. This prevents the conflict from escalating into a bigger issue. Tension within the salon can hinder not only good workflow but also your efforts to give clients great experiences, whether they’re getting a waxing or a haircut.
Without making a scene, gather the employees involved in the conflict in a private area. This will prevent the rest of the salon from overhearing the drama, which can reflect poorly on the business overall.
Repeat Back What You Heard
During conflict management, it’s important that all parties feel heard. When hurt feelings are involved, miscommunication can easily occur. Prevent as much miscommunication as possible by repeating back what you heard one party share, saying, “I heard that you said this; is that correct?” If possible, have every employee try this method of listening. If anyone has been misheard or misunderstood, it will open the door for more explanation and clarity.
Plan for the Future
Create a plan for the future in relation to the conflict. Maybe you need to move around artists’ stations. Perhaps you need to include weekly check-ins. Regardless of what the plan entails, type out the plan of action you ultimately decide on. Include a recap of the conflict, how and when you addressed it, and how you’ll prevent it from happening in the future. Have each party involved in the conflict sign and date the document to show they’ve read it.
As a salon-owner, you already have a lot on your plate. Consider incorporating these steps into your conflict management plan to prevent burnout and to set your salon up for success. A professional salon will create a safe atmosphere for employees and clients alike.
Winter storms are sweeping across the US, bringing snow emergencies in the Northeast and flooding in the Pacific Northwest. Stay safe with driving tips, shelter resources, and pet care guidance, plus direct links to emergency services.
Use official sources for live alerts and road conditions. Follow your local authorities' advice and guidance immediately by staying off roads or evacuating.
Current situation across the United States
Severe winter weather is affecting multiple regions across the country. In the Northeast, heavy snow and ice are creating hazardous travel conditions, while the Pacific Northwest is dealing with widespread flooding, evacuations, saturated ground, and powerful winds. Staying prepared, remaining aware of conditions, and knowing where to find shelter are essential for keeping both people and pets safe.
Winter loves to sneak up on us. One day you are enjoying a pumpkin spice latte in a light jacket, and the next you are chiseling ice off your windshield with a credit card because you lost your scraper. Snow looks beautiful in the movies, but it wreaks havoc on your daily commute.
You trip over a sneaker. You drop your keys in a puddle of melting snow. Your dog shakes mud onto your work pants. Welcome to the drop zone—that chaotic slice of floor right inside your front door.
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