Conflict management: it’s not a matter of if you’ll have to deal with it as a business-owner but when. When you use these tips to help with conflict management in your salon, clients and artists alike will have better experiences. Attempt to address conflict as soon as possible and then form a plan for the future. Let’s dive deeper into each of these tips and how to execute them.
Address Conflict as Soon as Possible
When conflict arises between employees in your salon, addressing it as soon as possible is imperative. This prevents the conflict from escalating into a bigger issue. Tension within the salon can hinder not only good workflow but also your efforts to give clients great experiences, whether they’re getting a waxing or a haircut.
Without making a scene, gather the employees involved in the conflict in a private area. This will prevent the rest of the salon from overhearing the drama, which can reflect poorly on the business overall.
Repeat Back What You Heard
During conflict management, it’s important that all parties feel heard. When hurt feelings are involved, miscommunication can easily occur. Prevent as much miscommunication as possible by repeating back what you heard one party share, saying, “I heard that you said this; is that correct?” If possible, have every employee try this method of listening. If anyone has been misheard or misunderstood, it will open the door for more explanation and clarity.
Plan for the Future
Create a plan for the future in relation to the conflict. Maybe you need to move around artists’ stations. Perhaps you need to include weekly check-ins. Regardless of what the plan entails, type out the plan of action you ultimately decide on. Include a recap of the conflict, how and when you addressed it, and how you’ll prevent it from happening in the future. Have each party involved in the conflict sign and date the document to show they’ve read it.
As a salon-owner, you already have a lot on your plate. Consider incorporating these steps into your conflict management plan to prevent burnout and to set your salon up for success. A professional salon will create a safe atmosphere for employees and clients alike.
As communities gather this Sunday, December 7th, to remember, we look back at a single morning that reshaped a nation, examine the causes and consequences of the attack, and reflect on how Hawai‘i and the world carried forward the work of healing and reconciliation.
A Morning That Changed the World
On a clear morning that remains etched into the pages of history, aircraft appeared over Pearl Harbor and the United States Pacific Fleet was struck in a surprise assault. In fewer than two hours, battleships burned, aircraft were destroyed on the ground, and more than 2,400 American service members and civilians lost their lives. The attack thrust the United States into the global conflict of World War II and set in motion a series of events that would transform both the Pacific and the world.
Trucks and SUVs aren’t designed just for driving on paved roads. With the surrounding natural beauty of the Carolinas, you want to explore more of what the states have to offer.
If you're new to horse riding, one aspect you might worry about is safety. This activity involves being on an elevated mount, moving at high speeds, and navigating unpredictable terrain, all things that could lead to injuries if you don't take precautions.
Hydroponic gardening is an innovative way to grow plants without soil, using nutrient-rich water instead. This method can lead to faster growth and higher yields, all from the comfort of your home. Before you dive in, it's important to understand the basics to ensure your gardening journey is a success. This guide will walk you through what you need to know before starting a hydroponic garden, helping you begin with confidence.
Laguna Beach, California, offers more than just its iconic coastline and vibrant arts scene. The city’s layout and local regulations make it an ideal location for scooter riders. This post will explore exactly what makes Laguna Beach scooter friendly, covering its scenic routes, traffic conditions, and convenient parking.
