Conflict management: it’s not a matter of if you’ll have to deal with it as a business-owner but when. When you use these tips to help with conflict management in your salon, clients and artists alike will have better experiences. Attempt to address conflict as soon as possible and then form a plan for the future. Let’s dive deeper into each of these tips and how to execute them.
Address Conflict as Soon as Possible
When conflict arises between employees in your salon, addressing it as soon as possible is imperative. This prevents the conflict from escalating into a bigger issue. Tension within the salon can hinder not only good workflow but also your efforts to give clients great experiences, whether they’re getting a waxing or a haircut.
Without making a scene, gather the employees involved in the conflict in a private area. This will prevent the rest of the salon from overhearing the drama, which can reflect poorly on the business overall.
Repeat Back What You Heard
During conflict management, it’s important that all parties feel heard. When hurt feelings are involved, miscommunication can easily occur. Prevent as much miscommunication as possible by repeating back what you heard one party share, saying, “I heard that you said this; is that correct?” If possible, have every employee try this method of listening. If anyone has been misheard or misunderstood, it will open the door for more explanation and clarity.
Plan for the Future
Create a plan for the future in relation to the conflict. Maybe you need to move around artists’ stations. Perhaps you need to include weekly check-ins. Regardless of what the plan entails, type out the plan of action you ultimately decide on. Include a recap of the conflict, how and when you addressed it, and how you’ll prevent it from happening in the future. Have each party involved in the conflict sign and date the document to show they’ve read it.
As a salon-owner, you already have a lot on your plate. Consider incorporating these steps into your conflict management plan to prevent burnout and to set your salon up for success. A professional salon will create a safe atmosphere for employees and clients alike.
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