If you work at an airport or want to know more about how to enhance your traveling experience, there are some details you need to know to prepare for inconveniences. When traveling, people often complain about things that are out of the staff members’ control, like the weather or simply missing essential details. There are different ways to handle these situations, and we’ll talk about them here.
Bad Customer Service
Every brand and representative must convey a clear message to their customers and make them feel special. When one element in the whole traveling experience fails, passengers will likely complain. They will be especially frustrated when they don’t feel appreciated or an employee doesn’t fulfill their requests. Even one complaint about customer service might jeopardize a person’s loyalty to the brand.
Delays and Cancellations
This is one issue that has an instant reward. Under some laws and regulations, you could get some perks from the airline when you experience a delay or cancellation. It all depends on how long you are delayed or how much notice you have for a cancellation. These problems usually occur because of weather, plane maintenance, or staffing problems.
Maintenance Problems
Keeping everything up to date and making sure every part of the process goes smoothly, from checking in to getting on the plane, are essential for a good experience. Over time, a common problem of the check-in process is that baggage scales lose their calibration.
There are easy-to-spot signs that baggage scales need updating. It is a simple and necessary process that will prevent future problems and improve times to provide a better customer experience. Weight is important to balance the plane, and functioning scales will ensure the safety of the flight.
Long Lines
Depending on the airport and their capacity to deal with and manage groups of people, long lines are one of the main complaints from people when traveling. Security checks often have long lines. Security is essential and a somewhat detailed process to ensure everyone’s safety. Still, check-in lines and baggage drops need special attention to make these processes efficient.
Lost Bags
Arriving at a destination without your bags is everyone’s nightmare. Airports have detailed and efficient luggage sorting systems, but sometimes things get lost. Paying particular attention to ensuring luggage is sorted correctly is crucial for a good reputation.
Secretary General of the United Nations, António Guterres, has two concrete asks for nuclear armed countries.
The United Nations is an international organization founded in 1945. Currently made up of 193 Member States, the UN and its work are guided by the purposes and principles contained in its founding Charter.
The UN has evolved over the years to keep pace with a rapidly changing world.
But one thing has stayed the same: it remains the one place on Earth where all the world’s nations can gather together, discuss common problems, and find shared solutions that benefit all of humanity.
#UnitedNations #UN
Published: 13th Aug 2022 01:00:07 By: United Nations
United Nations Video: Mali, Republic of Korea & other topics - Daily Press Briefing (12 August 2022)
Noon briefing by Stéphane Dujarric, Spokesperson for the Secretary-General.
Highlights:
- Secretary-General/Mali
- Secretary-General/Travels
- Black Sea Grain Initiative
- Cuba
- Colombia
- Haiti
- Somalia
- Philippines
- International Youth Day
- Noon Briefing Guest Monday
SECRETARY-GENERAL/MALI
The Secretary-General strongly condemns the terrorist attack against the Malian Armed Forces in Tessit, in Ansongo region, that took place on 7 August. That attack resulted in a high number of casualties and loss of life. He expresses his deepest condolences to the families of the victims and the people of Mali, who continue to pay a high price in their continued fight against terrorism. He wishes a swift recovery to those injured.
The Secretary-General reiterates the commitment of the United Nations, including through the peacekeeping mission in Mali, to support efforts aimed at restoring peace and stability in Mali.
SECRETARY-GENERAL/TRAVELS
The Secretary-General is on his way back to New York from the Republic of Korea, and he should be landing late today.
This morning in Seoul, the Secretary-General met with President Yoon Suk Yeol and then with the Minister of Foreign Affairs, Park Jin. He thanked the President for his invitation to the Republic of Korea and for the rich discussions they had on non-proliferation, the denuclearization of the Korean Peninsula, the NPT Review Conference and climate action, among other topics. In a Tweet, the Secretary-General underscored that the Republic of Korea's strong commitments are a solid contribution to peace among nations and peace with nature.
BLACK SEA GRAIN INITIATIVE
The UN-chartered vessel Brave Commander is expected to berth shortly at Ukraine’s Yuzhny (Pivdennyi) port to collect Ukrainian wheat purchased by the World Food Programme (WFP). This is the first shipment of humanitarian food assistance under the Black Sea Grain Initiative.
The vessel departed Istanbul on 10 August after clearing the inspection regime by the Joint Coordination Centre. The Brave Commander will discharge its wheat in Djibouti, after clearing the JCC protocols in Istanbul on the outbound trip. The wheat will go to the World Food Programme’s operations in Ethiopia, supporting the Horn of Africa drought response as the threat of famine stalks the drought-hit region.
It is one of many areas around the world where the near complete halt of Ukrainian grain and food on the global market has made life even harder for the families already struggling with rising hunger.
Full Highlights: https://www.un.org/sg/en/content/noon-briefing-highlight?date%5Bvalue%5D%5Bdate%5D=12%20August%202022
Published: 12th Aug 2022 06:17:36 By: United Nations
United Nations Video: International Youth Day 2022 - UN Chief Video Message (12 August)
Video Message by António Guterres, Secretary-General of the United Nations, on International Youth Day 2022.
Today, we celebrate International Youth Day, and the power of partnerships across generations.
This year’s theme — “Intergenerational Solidarity: Creating a World for All Ages” — reminds us of a basic truth: we need people of all ages, young and old alike, to join forces to build a better world for all.
Too often, ageism, bias and discrimination prevent this essential collaboration. When young people are shut out of the decisions being made about their lives, or when older people are denied a chance to be heard, we all lose.
Solidarity and collaboration are more essential than ever, as our world faces a series of challenges that threaten our collective future.
From COVID-19 to climate change, to conflicts, poverty, inequality and discrimination, we need all hands on deck to achieve the Sustainable Development Goals and build the better, more peaceful future we all seek.
We need to support young people with massive investments in education and skills-building — including through next month’s Transforming Education Summit.
We also need to support gender equality and expanded opportunities for young people to participate in civic and political life.
It’s not enough to listen to young people — we need to integrate them into decision-making mechanisms at the local, national and international levels.
This is at the heart of our proposal to establish a new Youth Office at the United Nations.
And we need to ensure that older generations have access to social protection and opportunities to give back to their communities and share the decades of lived experience they have accumulated.
On this important day, let’s join hands across generations to break down barriers, and work as one to achieve a more equitable, just and inclusive world for all people.
Website: https://www.un.org/en/observances/youth-day
Published: 12th Aug 2022 03:00:02 By: United Nations
United Nations Video: Russia on Ukraine - Security Council Media Stakeout (11 August 2022)
Military actions with even the smallest potential to jeopardize nuclear safety or security must stop immediately, said IAEA’s chief. “These actions could lead us to serious consequences,” he added.
Briefing the Security Council today (11 Aug) on the situation in Ukraine, the Director General of the International Atomic Energy Agency (IAEA) Rafael Mariano Grossi said that the nuclear safety and security situation at Ukraine’s Zaporizhzhia Nuclear Power Plant (ZNPP) has been deteriorating rapidly, “to the point of becoming very alarming.”
Today’s Security Council meeting took place a few days after shelling at the ZNPP sparked widespread alarm about the potential risk of a severe nuclear accident at Europe’s largest nuclear power plant, which has six reactors.
Based on the most recent information, Grossi noted, IAEA experts have preliminarily assessed that there is no immediate threat to nuclear safety as a result of the shelling or other military actions.
However, “this could change at any moment,” he stressed.
“Any nuclear catastrophe would be unacceptable, and therefore preventing it should be our overarching goal,” Grossi said.
Grossi also briefed on his efforts to agree and lead an IAEA expert mission to the site as soon as possible.
Director General Grossi reiterated that the mission would require the cooperation, understanding, and facilitation of both Ukraine and Russia, as well as the continued support of the United Nations and Secretary-General António Guterres.
Also briefing at the Security Council, Vasily Nebenzya, Permanent Representative of the Russian Federation to the United Nations, said that at the Tenth Review Conference of the Parties to the Treaty on the Non-Proliferation of Nuclear Weapons, Kyiv’s representatives “are making cynical and absurd accusations, saying that Russia is attacking Zaporizhzhia nuclear power plants.”
He added, “These propaganda attacks are being seized upon by the Western press.”
“Russia continues to deploy disinformation to distract from the realities on the ground and now claims that Ukraine is culpable for the situation at the Zaporizhzhia facility,” said Bonnie D. Jenkins, US’s Under Secretary of State for Arms Control and International Security.
“This completely ignores the real issue, which is Russia’s illegal presence at the facility,” she added.
According to Sergiy Kyslytsya, Permanent Representative of Ukraine to the United Nations, the only way to “ultimately remove the nuclear threats stemming from the illegal Russian presence at the nuclear power plant is the withdrawal of the Russian troops and the return of the station to the legitimate control for Ukraine.”
He added, “ensuring the safety and security of nuclear facility cannot be seen as a goodwill gesture. This is the duty of an occupying power in accordance with international humanitarian law.”
Published: 11th Aug 2022 09:35:02 By: United Nations
CNN Video: Nixon's ex-White House lawyer has prediction for Trump's media allies
John Dean, the White House counsel for former President Richard Nixon, predicts some of Trump's supporters in the media will "have egg all over their face" when the investigation into Trump's handling of classified documents ends. #CNN #News
Published: 14th Aug 2022 06:00:22 By: CNN
CNN Video: GOP strategist says there are two ways FBI's Trump search can end
The "State of the Union" panel discusses the FBI's seizure of classified documents from former President Trump's home. CNN political commentator Scott Jennings argues the search will end with Trump facing charges or Attorney General Merrick Garland resigning. #CNN #News
Published: 14th Aug 2022 04:00:19 By: CNN
CNN Video: GOP governor tells Republicans to 'pull back' from attacking FBI after Trump search
Arkansas' GOP Gov. Asa Hutchinson says Republicans need to pull back on casting judgment on the FBI and support law enforcement following the search warrant executed at former President Donald Trump's Mar-a-Lago resort. #CNN #News
Published: 14th Aug 2022 02:28:43 By: CNN
CNN Video: Keilar asks GOP lawmaker if he takes home docs like ones found in Trump's home
Rep. Mike Turner (R-OH) says he does not take home documents marked special access like the documents the FBI says were seized from Trump's home, but argues that we don't know if they were classified appropriately. #cnn #News
Published: 14th Aug 2022 02:05:19 By: CNN
CNN Video: Why Liz Cheney is facing a likely loss in primary
Rep. Liz Cheney (R-WY) is taking on former President Trump on the January 6 committee but she's behind in the polls and faces a tough primary challenge from Trump-backed challenger Harriet Hageman. #CNN #News
Published: 14th Aug 2022 01:42:55 By: CNN
BBC News Video: A Year of Taliban Rule - how women’s lives have changed in Afghanistan - BBC News
A year after the Taliban swept back to power in Afghanistan following their takeover of the country and the withdrawal of international forces, a great deal has changed there.
One year on, life for women and girls is very different, with restrictions on education and employment.
Mishal Husain presents BBC News at Ten reporting by Lyse Doucet and Secunder Kermani, who have returned to Afghanistan to see how the country has changed and to speak to women about their experiences.
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#BBCNews
Published: 14th Aug 2022 09:38:08 By: BBC News
BBC News Video: Antytila: The Ukrainian rock band who fight on the front line against Russia - BBC News
Rock band Antytila are one of Ukraine’s most popular acts and attracted a whole new fanbase when they posted a TikTok video while clad in combat gear in Kyiv.
Members of the band signed up to be army medics on the frontline when Russia invaded nearly six months ago.
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#Russia #Ukraine #BBCNews
Published: 14th Aug 2022 09:33:07 By: BBC News
BBC News Video: Egypt fire: Dozens dead in Giza Coptic church - BBC News
Dozens of people have died after a fire broke out at a church in Egypt, many of them crushed during a desperate scramble to escape.
Officials said the number of dead is at least 41, with dozens injured. Children are believed to be among the dead.
An electrical fire broke out as 5,000 worshippers gathered for Mass at the Coptic Abu Sifin church in the city of Giza, security sources told Reuters.
The fire blocked an entrance, causing a stampede, they said.
Fire services said the blaze has been brought under control.
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#Egypt #BBCNews
Published: 14th Aug 2022 02:30:48 By: BBC News
BBC News Video: China's homeowners living in unfinished apartments – BBC News
China’s massive economy is being threatened by a real estate debt crisis the likes of which has never been seen.
Just months before Xi Jinping is to be ushered into a historic third term in office, banks are failing, and protesting property investors are withholding mortgage repayments because developers have not finished building their homes.
In some cities, homeowners, who bought their apartments off-plan, have decided to just move their families into unfinished towers, ignoring warnings to stay away.
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#China #BBCNews
Published: 14th Aug 2022 10:30:04 By: BBC News
BBC News Video: Smart clothing could help stroke survivors regain control of limbs – BBC News
A new smart sweatshirt is being tested on stroke survivors to help people regain control of their arms, technology programme BBC Click reports.
The device in the clothing directs a force to a specific muscle so that over time it can retrain the brain. Eventually it will help the user regain control of their limb.
One of the challenges faced in designing medical devices for rehabilitation is getting people to use them over time.
In the case of wearables, people need to like the thing they’ll put on.
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#BBCNews
Published: 14th Aug 2022 08:31:18 By: BBC News
ODN Video: The Terrifying Moment Desperate Civilians Flee POWERFUL Explosion
'The Terrifying Moment Desperate Civilians Flee POWERFUL Explosion'
This is the moment a powerful explosion at a firework storage area tore through a market in the Armenian capital of Yerevan.
The apocalyptic blast sent columns of smoke towering above the city as witnesses say the market building crashed and burned in the busy street.
At least one person has been killed in the explosion and dozens are injured, with rescue workers trying to free those trapped from under the rubble.
#Yerevan #Armenia #Explosion
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Published: 14th Aug 2022 05:00:15 By: On Demand News
ODN Video: 'SUFFOCATION, SUFFOCATION!': Cairo Church Fire Kills At Least 41
''SUFFOCATION, SUFFOCATION!': Cairo Church Fire Kills At Least 41'
A fire has ripped through a packed Coptic church in Cairo, killing at least 41 people and injuring 14.
The fire broke out as congregants were worshipping at Sunday mass, filling the Abu Sefein church in the neighbourhood of Imbaba with thick smoke.
Witnesses say several people trapped were forced to jump from its upper floors to escape the flames.
#Cairo #Imbaba #CopticChurch #Egypt
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Published: 14th Aug 2022 03:02:17 By: On Demand News
ODN Video: Alleged Salman Rushdie Attacker Pleads NOT GUILTY
'Alleged Salman Rushdie Attacker Pleads NOT GUILTY'
The man accused of attacking author Salman Rushdie has pleaded not guilty to assault and attempted murder.
Salman Rushdie was stabbed 12 times in the face, neck and torso in front of a shocked audience, moments before he was due to give a speech at New York’s Chautauqua Institute.
In court, prosecutors alleged the 24-year-old from New Jersey carried out a premeditated and targeted attack, purchasing a pass to allow him to attend Mr Rushdie’s talk.
#SalmanRushdie #HadiMatar #NewYork #Iran
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Published: 14th Aug 2022 09:45:24 By: On Demand News
ODN Video: What ‘TOP SECRET’ Documents Did FBI Find in Donald Trump’s Mansion?
What ‘TOP SECRET’ Documents Did FBI Find in Donald Trump’s Mansion?
Newly-released court papers have revealed the highly-sensitive documents Donald Trump was allegedly hiding in his Mar-a-Lago estate.
Unsealed property receipts now show FBI agents took eleven sets of “top secret” classified records from his mansion.
Among twenty boxes of items were seized included documents relating to defense information, a binder of photos, a handwritten note and information about the “President of France”.
#DonaldTrump #Trump #Espionage #FBI
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Published: 13th Aug 2022 10:52:13 By: On Demand News
ODN Video: The Moment People Rush to SAVE Salman Rushdie After Onstage Attack
'The Moment People Rush to SAVE Salman Rushdie After Onstage Attack'
Author Sir Salman Rushdie is suffering from serious injuries in hospital after being attacked while on stage at an even in New York.
He was due to give a speech at the Chautauqua Institution when a man stabbed him multiple times as he was being introduced to the audience.
Medics tried to treat the 75-year-old on-stage as the suspect, identified as 24-year-old Hadi Matar from New Jersey, was led away and arrested.
#SalmanRushdie #NewYork #NewJersey #SatanicVerses
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Published: 13th Aug 2022 09:00:23 By: On Demand News
CBC Video: Salman Rushdie off ventilator, condition improving after attack on stage, agent says
Acclaimed author Salman Rushdie, who was hospitalized with serious injuries after being repeatedly stabbed during a public appearance in New York state, is off a ventilator and his condition is improving, according to his agent.
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Published: 14th Aug 2022 05:04:13 By: CBC News
CBC Video: Cairo church fire leaves 41 dead, 14 injured, according to Coptic Church
The cause of the blaze was not immediately known but an initial investigation pointed to an electrical short-circuit, according to a police statement.
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For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
Published: 14th Aug 2022 05:03:44 By: CBC News
CBC Video: Man charged with attempted murder, assault in Salman Rushdie stabbing
Hadi Matar, 24, of Fairview, N.J., was arrested at New York lecture hall scene, is charged with attempted murder and assault as Rushdie in hospital on ventilator.
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For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
Published: 13th Aug 2022 06:39:04 By: CBC News
CBC Video: U.S. federal judge unseals search warrant for Trump's Florida estate
A U.S. federal judge has unsealed the search warrant used on former president Donald Trump's Mar-a-Lago estate in Palm Beach, Fla. The copy of the search warrant shows the Justice Department recovered high-level 'top secret' documents during a raid on Monday and the former president is under investigation for potentially violating the Espionage Act.
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Published: 13th Aug 2022 12:02:12 By: CBC News
CBC Video: Never Have I Ever: What the show means to Mindy Kaling, Maitreyi Ramakrishnan
The hit Netflix series, Never Have I Ever, has returned for Season 3. CBC News spoke to co-creator Mindy Kaling and star Maitreyi Ramakrishnan about representation in media, how the show has evolved and what comes next.
To read more: https://www.cbc.ca/1.6549001
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Published: 12th Aug 2022 04:31:01 By: CBC News
Global Video: Ballroom culture: World’s 1st Global Black Pride LGBTQ+ celebrations
The world’s first in-person Global Black Pride (GBP) events were held in Toronto, exactly one month after Pride and overlapping with the city’s Caribbean Carnival.
Founded in 2020, it is an event that brings together Black 2SLGBTQIA+ communities across all continents. One of these events was the Black Pride Kiki Ball, co-hosted by the City of Toronto with the Toronto Kiki Ballroom Alliance (TKBA).
In Canada, ballroom culture has exploded in recent years. Founded in 2010 in Toronto by Legendary Twysted Miyake-Mugler and Legendary Vixen, TKBA is a space to nurture the needs of 2SLGBTQIA+ BIPOC youth facing barriers and trauma.
Started in New York during the 1960s, ballroom spaces were created by the queer and trans Black and Latinx community due to discrimination and a need for a safer nightlife. A function that hosts multiple competitive categories, each event typically consists of a DJ, a commentator, a judges panel, ballroom walkers and spectators coming together to celebrate one another and compete.
For the world’s first in-person GBP event, this global event celebrated the unique intersection of these diverse cultures, marking how far the movement has come over the course of 60 years. For those who may be hearing about it for the first time, what exactly is a ball and what does it mean for the community?
For more info, please go to https://globalnews.ca/tag/inside-pride/
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Published: 2nd Aug 2022 01:08:21 By: Global News
Global Video: “I feel very isolated”: People with disabilities face barriers accessing LGBTQ+ spaces
Disability is a reality for many Canadians. Yet, people with disabilities often struggle to access businesses, nightclubs and other spaces.
This is true in the 2SLGBTQQIA+ community as well.
“I feel very isolated in a lot of those spaces because they’re not accessible,” disability awareness consultant Andrew Gurza tells Global News about hot spots in Toronto’s LGBTQ+ neighbourhood, “The Village.”
“And if I can access the space a lot of the community doesn’t know how to receive me. Has never seen a disabled person like me in the space.”
Global News’ Alyssa Julie spoke to two disabled people in the queer community, who said physical barriers aren’t the only hurdle they encounter. Global News’ Alyssa Julie reports.
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Published: 29th Jun 2022 09:00:32 By: Global News
Global Video: Bisexual erasure: What it is, and how it impacts mental health
Almost 500,000 people in Canada identify as bisexual, according to official data from Statistics Canada.
However, although a growing portion of the Canadian population identifies as bisexual, those who come out as such are still met with denial, or their identities are questioned. This phenomenon is referred to as bisexual erasure.
One example of this is when a bisexual person is said to be “experimenting,” or transitioning to gay or lesbian, as described by 2SLGBTQQIA+ organizations, like GLAAD or Pflag.
Global News’ Alyssa Julie explains what bisexual erasure is and how it can affect the mental health of those impacted.
For more info, please go to https://globalnews.ca/news/8921492/bisexual-stereotypes-stigma-inside-pride/
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#2SLGBTQQIA+ #GlobalNews
Published: 22nd Jun 2022 09:00:25 By: Global News
Global Video: Raging Asian Women make themselves heard through traditional Taiko drumming
In celebration of Asian Heritage Month and Pride in Canada, a group of pan-Asian women and non-binary drummers called Raging Asian Women (RAW), are making themselves heard through the traditional performance of Japanese Taiko drumming, one of the few ensembles of its kind.
In Japanese, "taiko" literally means "drum," first used in ancient Japan over 2000 years ago. However the term has also come to refer to the wider art of traditional and modern Japanese drumming, with a mix of various technical rhythms, forms and instruments.
The origins of RAW lay in “trying to fight against stereotypes of Asian women as submissive or quiet or powerless,” said Jody Chan, one of the drummers of the group.
Y.J., another member of the group, said that “there’s still moments where I just feel a sense of pride and connection that I don’t think I feel anywhere else” when performing or rehearsing.
Asian Heritage Month recognizes the contributions and influence of Canadians from diverse Asian backgrounds to the nation’s history, culture, and achievements. Started in the 1990s, the Government of Canada officially designated the month of May for celebrations in 2002.
A recent survey released by the Chinese Canadian National Council Toronto Chapter (CCNC) and Project 1907 showed that reports of anti-Asian incidents last year saw a 47 per cent increase from 2020.
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Published: 31st May 2022 09:51:13 By: Global News
Global Video: Parosmia: The long COVID-19 symptom that distorts smell and taste
Parosmia is a post-COVID condition that distorts people's sense of smell, like for third-grade teacher Christine Chipinuck, who has been unable to eat in the staff cafeteria since her diagnosis.
It started a few months after recovering from COVID-19, when her toothpaste suddenly tasted rancid and her favourite drink coffee smelled like gasoline. Sometimes she smells hairspray or vomit all day. There are very few things she can eat.
There's still a lot to learn about this condition and how long it lasts, but the working theory is COVID-19 affects the receptors in the nose.
Su-Ling Goh reports.
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Published: 14th May 2022 02:30:04 By: Global News
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